HT1491 purchase could not be completed

i would like to perchase on candy crush app. but some reasion purchase could not be completed. i changed my payment option from paypal to card. still does't work. any solution.....?

That's weird. What are you using when this happened? Have you tried purchasing using another device or computer and received the same error?
You can report this to support you know.
https://expresslane.apple.com/GetproductgroupList.action

Similar Messages

  • HT1491 Purchase could not be completed ??? Any idea

    Purchase could not be completed ??? Any idea why thanks

    If you are also getting a message to contact iTunes Support then you can do so via this link and ask them for help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT1491 your purchase could not be completed

    i orderd clash of clans app and then i wnted to try having in app purchase,but errore
    " your purchase could not be completed" apeared!!!!!!

    And then what?
    Itunes support will solve your issue. 
    You must contact them, just as it told you to do.

  • I can not buy the gem in the "clash of clans" game, It says "My purchase could not be completed". How I can solved this problem?

    I can not buy the gem in the "clash of clans" game, It says "My purchase could not be completed". How I can solved this problem?

    If you are also getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT1657 When I try to rent a movie from iTunes on my Apple TV it says the purchase could not be completed. My password is correct as well as my location and other information. What is the problem?

    When I try to rent a movie on my Apple TV it states that the purchase could not be completed. My password is correct and location, user id, and other settings are correct. What is the problem?

    If you are also getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Error : "Your purchase could not be complete" when gift app :(

    Hello , can you fix this problem for my account . I'm gifting app for my friends but i can't complete . It show me error : "Your purchase could not be complete" .Thank for your support

    Contact iTunes support at the link below.
    https://ssl.apple.com/emea/support/itunes/contact.html

  • Your purchase could not be completed., your purchase could not be completed.

    I have my reasons I can not change back to my country .
    Of messages that I sent to the "It say 'your purchase could not be completed.' So I can't download application but I want to buy application. Help me please! I want buy application in itunes and app store now!! " you replied, Dear Surachet,.
    Toby here from iTunes Store Support. I understand you can not complete a purchase. I do appreciate your desire to bring this to my attention for examination.
    I have checked with another team on this, and it appears this is due to your account being in violation of our terms and services. I can't not be fully sure, but I suspect that this may be due to the fact there are numerous country changes on your account recently between the US and Thailand.
    I do know that your country's nationality of your account should be the same as the country of where you are currently located. Could you make sure that things are correctly adjusted here, and get back to me? I will re-consult at that point to see if we can then continue to get this resolved for you.
    Thanks in advance Surachet, I will look forward to your reply. but I have my reasons I can not change back to my country.

    We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
    You can only buy from the store in the country where you are i.e. to use the US store you need to be in the US, if you aren't then that is against the store's terms of use which you agreed to. If that is the case then there is nothing fellow users can do for you.

  • HT4009 I am playing a game CLASH OF CLANS when i try an in -app purchase of 550Rs.(10$) and then enter my password......it says 'Your purchase could not be completed please contact itunes contact support'

    Please help i m not able to complete my in-app purchase as it says ur purchase could not be completed.

    If you are getting a message to contact iTunes support then you can do so via this link and ask them for help (on these forums we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I have made many purchase on app but when i want to made an in-app purchase of a game, it appears "your purchase could not be completed". i have disabled the restriction already but it still doesn't work. anyone can give a hint or a hand here?  cheers~~~

    i have made many purchase on app but when i want to made an in-app purchase of a game, it appears "your purchase could not be completed". i have disabled the restriction already but it still doesn't work. anyone can give a hint or a hand here?  cheers~~~

    http://www.apple.com/support/itunes/contact/

  • HT4009 I attempted an in app purchase of gems in Clash of Clans.  After entering my password I got a pop up saying "Your purchase could not be completed" & directing me to support at this site.  I have not found anything here that solves the problem.

    I attempted to purchase gems as an in app purchase in Clash of Clans. After entering my password I got a pop up saying the purchase could not be completed & telling me to go to the support page.  My settings allow in app purchases.  Why am I unable to make in app purchases?

    If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • My Experience With "Your Purchase Could Not Be Completed"

    About two months ago, the Apple store hit me with the, "Your Purchase Could Not Be Completed" message when I tried to rent a movie. I tried the obvious remediation steps, like switching the credit card, changing the device, and even trying a different Apple ID. Nothing worked. I contacted Support, and initially, I was told that I violated one of the T&Cs in the Apple Store agreement. I pressed a bit on Support because I was confused (what did I do wrong?), and then I received a message to try my purchase again in 30 minutes. After 30 minutes, the problem went away. Hurray!
    Since then, I have run into the problem perhaps 15 times. Each time, I have contacted Support, and each time, I am told to wait for 30 minutes as the appropriate changes had been made to my account. I've asked, but so far, I haven't received an answer to my question about the core of the problem.
    One thing to add -- when the problem pops up, usually one week after the previous occasion, the problem affects every device and Apple ID in the house. I wonder if the problem is related to me.
    When this probem first occured, there were very few mentions of it on the Internet. Now, two months later, there are 2 pages of Google hits.
    I hope this helps! Hopefully the good folks at Apple get enough support calls that they triage this weird problem.
    Good luck from me, my MBP, iPad, iPhone, Apple TV, and iMac!
    paul

    usually the message says something like "your purchase could not be completed. for assistance contact itunes support"
    in any case, doing so is going to be the best thing / http://www.apple.com/support/itunes/contact/

  • Having problem purchasing credit on my apps.....giving me an error message that my purchase could not be completed  for assistance contact itune support

    having problem purchasing credit on my apps.....giving me an error message that my purchase could not be completed  for assistance contact itune support

    If you haven't already done so, then to do so as the message says and contact iTunes Support (these are user-to-user forums) :
    - go to http://www.apple.com/support/itunes/ww
    - click on your country's flag
    - click on the Contact Support at the bottom of the left-hand column
    - click on Contact iTunes Store Support on the right-hand side of the page
    - then Purchases, Billing & Redemption

  • Purchase could not be completed

    I bought and iPhone 5 yesterday and tried to purchase apps from iTunes, but I get a message saying "Your Purchase Could Not Be Completed for assistance contact iTunes support" please help

    Go here:
    https://expresslane.apple.com/Issues.action
    Ask for assistance

  • HT203200 Your purchase could not be completed

    I try to download a rented movie and the message i receive is "your purchase could not be completed" please contact itunes support

    If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users on these forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT203174 Your purchase could not be completed. Please contact iTunes support

    error when purchasing an app. purchase could not be completed contact iTunes support.

    https://getsupport.apple.com/Issues.action

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