HT1491 Unable to purchase songs album through I tunes, kindly help.

During purchase the song album in iTunes, error message is keep coming after selecting purchase as your purchase in not complete contact suport.

Huh?
You contacted them?
How?
What did they tell you?
They are the ones who can solve the issue.

Similar Messages

  • HT201272 Downloading already purchased songs/albums... PLEASE HELP!

    Okay.... I need help pleeeeaaase! I've exhausted all efforts
    I have purchased and downloaded songs/albums... overall experience is great, however, every now and then after the download has completed I only got part of the song (like min 40 seconds or a minute)! I have tried everything I can think of. What's irritating is that it doesn't happen all the time, so I don't think it's a conection or firewall issue. I just want to listen to my songs/slbums in it's entirty... bah, especially because it's paid for. Never had this issue when I was buying CD's LOL
    So... How do I download already purchased items without paying for it again? I've tried to do it through iTunes but it says it's already downloaded. Now what?
    Any help is appreciated. Many thanks in advance!
    Sincerely,
    Frusterated Avid iTunes User

    kennedylivin24 wrote:
    it still won't let me re-download...
    Do you live in a Region that allows re-downloading of Music...
    See your Country Here...
    http://support.apple.com/kb/HT5085
    If not... Contact iTunes Customer Service
    Apple  Support  iTunes Store  Contact Us

  • TS1389 I've purchased an album through the itunes store and every track plays except one which continually asks me to authorise my computer.  I've tried all the steps suggested above but still no joy.  Anyone have any ideas what i can do next?  Thanks  Pa

    I've purchased an album through the itunes store and every track plays except one which continually asks me to authorise my computer.  I've tried all the steps suggested above but still no joy.  Anyone have any ideas what i can do next?  Thanks  Paul

    Sounds like you have a "damaged track" or "damaged file".
    This worked for me today downloading Kendrick Lamar's new Album "good kid, m.A.A.d city".
    My situation: I bought the album today for my Mac,  MacBook Pro, iPad 2, and iPhone 4S devices.
    Issue: One song (only on my MacBook Pro) would not play, instead display "
    EX: left"
    Solution: 1. Manually delete the song (giving you the error) permantly from the authorized computer.
    2. Open iTunes, Click iTunes Store (left sidebar), and locate Quick Links and then click Purchased to proceed.
    3. Click "Not On This Computer", find the song that wouldn't play, and re-download it again.
    4. Check your Music Library for your song (Should download inside the associated album) and hit play.
    EX: (Song I purchased that wouldn't play because of authorization, playing)
    Enjoy!

  • Unable to purchase songs, asks me to answer security questions which I do not know   I was not the one who created (MY APPLE ID). PS I never had a problem before.

    I am unable to purchase songs from Itunes. It asks me to answer two security questions which I do not know because I wasnt the one who created my Apple id. It has never happened to me before.

    The Three Best Alternatives for Security Questions and Rescue Mail
         If you do not have success with one, then try another:
            1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
            2.  Call Apple Support in your country: Customer Service: Contact Apple support.
            3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • Ever since my last update I have been unable to add songs from my i tunes library onto my i phone.  The "add to" button does not appear for me when I connect my i phone.  Can anyone shed some light on this for me?

    Ever since my last update I have been unable to add songs from my i tunes library onto my i phone.  The "add to" button does not appear for me when I connect my i phone.  Can anyone shed some light on this for me?

    Thanks for that 'sberman' - because my iPhone is backed-up to my work computer (only at this stage) I have had to call our IT Department in Adleaide. (4 times this morning). The last guy managed to get the phone into 'DFU Mode' - no more recovery mode screen - (kind of 'asleep' perhaps) from my understanding of same. I am awaiting a call again from IT so they can get my computer to actually recognise my iPhone on the C Drive. This also happened to  one of my colleagues in Newman (WA). She got so frustrated with the whole process that she bought another phone the next time she was in 'civilisation.' She hasn't had any problems since. (Cross fingers).
    Thanks again, Sandra2474.

  • HT1725 I purchased 2 albums in I Tunes, but the download is waiting...  for days.  I don't get a prompt to restart.  Help

    I purchased 2 albums in I Tunes, but the download is waiting...  for days.

    You can swipe and delete the pending downloads on the computer, then sync the device or try again.
    tt2

  • I purchased a movie through i tunes and have it stored on my computer. I want to show it on my HDTV through I an Apple TV device. How can I do that?

    I purchased a moview through I tunes and have it stored on my computer. I want to show it on my HDTV using an Apple TV device. HOw do I do that?

    I've been experiencing the same problem for the past month. I thought that it might be my older 3rd generation apple TV, so I purchased a new one yesterday. Hooked the new one up this morning and I'm experiencing the same problems. I've rebooted the apple tv a few times which doesnt really seem to help. I'm guessing it has something to do with my home network. I took the Apple TV to the beach with me last week and didn't get any error loading problems. I guess now I just need to figure out what I need to change on my network to hopefully remedy this problem. ugh, it's always something.

  • HT201269 my I-touch could not be restored. I had purchased Songs from the I-tune store but now don't have access to them. I purchased them. How can I retrieve them and put them on my new I=touch?? Any help with that will be greatly appreciated.

    My I-touch could NOT be restored. I had purchased songs from the I-tune store and they were on the "old" i-touch. I cannot access the tunes from the "old" device. How can I get "retrieve" the songs I purchased and put them on my NEW I-touch?? Please help!
    I could purchase the songs again. But I really don't want to spend more money. Help?

    You can redownload most iTunes purchases by:
      Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • HT201272 Can't get all purchased songs downloaded from i-tunes store to my new I5 phone

    Can't get all purchased songs dowloaded from i-tunes store to my new 5phone

    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option which is revealed in the iTunes app on your iOS device by tapping the more button at the bottom of the screen.

  • HT1491 Can't purchase full album only can get songs individually

    I am connected to iTunes via the wifi on my iPod touch, and when trying to purchase an album it won't let me buy the full album it only let's me buy each song individually. The $12.99 button does nothing when I hit it, but the $1.29 button for each song works. The album has 18 songs so is a waste of money to do each song individually. This happens with every album I try, not just the album that I specifically want. I know the problem can't be with payment because I have just over a $23 balance from gift cards I have redeemed. Also purchasing music through the wifi on my iPod touch is my only option as my desktop computer crashed so I have no other way to put new music on my iPod. Any ideas, comments, solutions????? Any responses are greatly appreciated.

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • I am unable to purchase songs on iTunes.

    I'm sure this community has seen this issue posted a lot. But among all of the threads and potential fixes I have been unable to remedy my problem. For the last month and half or so iTunes has not allowed me to click on the button to purchase songs. You know, the button that will have the total dollar amount on it such as "$12.99" or "$1.29" depending on if it is a whole album or single song. I am able to navigate around iTunes just fine, sign in to my account, sign out, preview songs, etc. But not purchase.
    I have an older machine, the most current OS X I can run is 10.5.8.
    As such I have version 10.6.3 of iTunes running, since it is the newest that will install.
    Apple support has offered ABSOLUTELY NOTHING in terms of ways to fix this issue. Not to mention their responses take at least a week. So I now turn to this wonderful and knowledgeable community to help me. Any ideas going forward?
    I have tried to re-install iTunes, no luck. I'm out of ideas, so any help would be greatly appreciated.
    Thank you

    It might be your computer.  Do you get the same symptoms when you attempt to buy songs on Amazon MP3 or Google Play?

  • 5002 Error When Purchasing Song/Album

    Everytime I attempt to purchase the album Find Me - Christina Grimmie, I receive this error:
    Item is Temporarily Unavaliable
    Try Again Later
    And when I try to purchase an individual song, it gives me this error:
    Unknown Error 5002 has occured.
    Those errors may not be word for word, but they are very similar to what I stated above. I just purchased All Things Bright and Beautiful - Owl City two minutes prior to attempting to purchase Find Me - Christina Grimmie so there is nothing wrong with my account. I have plenty of money to purchase the album so that's not a factor either. I've bought two songs off Find Me - Christina Grimmie a few days ago and it worked then, so I don't know why it's not working now.
    I appreciate if anyone knows how to get around this problem or if Apple will have this fixed shortly. I was planning on purchasing it and it ticks me off a tad.
    By the way, this is not the Apple ID I use to purchase my songs. I don't want to use that Apple ID on the forums since it's a family account so it's not really "mine".
    Thanks!

    I'm having the same issue too. (On OS X 10.5.8 w/ iTunes 10.2.2 & iPod Touch 4g w/ 4.3.3)
    I was able to download a Coldplay song, but nothing by Lauren Fairweather, The Whomping Willows, Justin Finch-Fletchley and Sugar Quills, The Butterbeer Experience.... it seems like I can only buy popular songs/artists... but that might be coming to the wrong conclusion.

  • HT1414 I have a nano the old one or first gen as y'all call it.  With the new itune program I am unable to purchase songs. It ask for security questions I just do not remember any of it.  I owned on 3 cars, I have been in only two states, I had only 3 job

    I HAVE A FIRST GEN NANO, WITH THE NEW UPDATE TO ITUNE PROGRAM I AM UNABLE TO PURCHASE MUSIC.  I DO NOT REMEMBER SECURITY QUESTIONS. I HAD ONLY 3 CARS, LIVED IN ONLY 2 PLACES AND HAD ONLY 3 JOBS. THE SERIAL NUMBER IS NOT ON FILE AND WAS TOLD THAT I HAD TO PAY FOR SERVICE.  I HAVE MONEY ON MY ACCOUNT AND WOULD LIKE TO KNOW HOW TO GET IT BACK.  I DO NOT WANT TO BUY ANOTHER DEVICE FROM APPLY. HELP PLEASE

    Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
    (75684)

  • Unable to purchase songs from itunes store .... ?

    hi ,
    from last few days i am trying to purchase songs from itune store but BUY option in missing .... dun no y ?

    If you've bought them recently, it's not actually an authorization issue; the songs are corrupt. Delete and redownload them if doing so is free in your country.
    (88005)

  • HT1491 Unable to Download Song

    I am getting a download error "Unable to Download Song" what am I doing wrong?

    I have seen the instructions on deleting the song from the Downloads area of itunes - it won't even let me swipe horizontally and delete???

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