HT1498 apple tv - rent movie problem

need help!
trying to rent Frozen.
have done it before and had no problem.
now the screen says billing problem.
to go to itunes then check purchase history.
help!
we want to relax and watch show!
<Email Edited by Host>

This is a user forum, you are not addressing Apple. If you have verified that your billing info is correct then you will need to contact iTunes.
It is not advised to post personal info here, I will ask for it to be removed.

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HT1498 Apple TV Rented Movies Very Slow to download, Like 2 hrs or more, was around 2-3 min to load and start the movie, Its NOT my provider? as other movies from other sites down load in a short time

Hi Guys
Over resent weeks the down load time for the Appel TV Gen 3 has gone very slow, To the point that you can not watch the movie as it does but buffer and you have to stop about every 15 mins. I have a fully cable internet at 100mps or more. Other Australian sites down load movies in 2-3 min at worst and often can stat and play thought in 1 min 30 secs.
Apply TV was not like this in fast month to April, But May and June are Not Good

Have you verified speed via speedtest.net ?
Have you checked at different times?
Check istumbler or netstumbler to verify interference
Make sure you are on your ISPs DNS (settings - network - configure DNS - automatic)

Apple TV - rented movie, stopped midway, now can't watch 2nd half.

Apple TV - rented movie, stopped midway, now can't watch 2nd half.
No option to "return to rented movie" - screen only says "go to Settings, find Downloads, then Download" or something similar.
***? I went to Settings and there is NO Downloads option. Anywhere!
I think Apple is losing it. FIrst my iPhone 4S, which I was tricked into loading the new operating system which is HORRIBLE. Am now looking at moving back to Android. And now Apple TV seems screwed up. Jesus, is this the end?
[email protected]

If you rent it on your Apple TV then that is the only place that you can watch it - from the HT1657 page that you posted from :
If you download a rented movie on your computer: You can transfer it to a device such as your Apple TV (1st generation), iPhone, iPad, or iPod if it’s a standard-definition film (movies in HD can only be watched on your computer, iPad, iPhone 4 or later, iPod touch (4th generation or later), or Apple TV). Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only exist on one device at a time.
If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer.
Why it's like that I don't know, I don't think that Apple have said.

Closed Captioning in Apple TV Rented Movies?

Is it possible to select closed captioning in Apple TV Rented Movies? I rented a movie and did not see the closed caption option. Is it possible that only certain movies have the closed captioning option, or none.
I would appreciate any information regarding this subject.

You can turn on closed captioning in the AppleTV settings. Go to Settings > Video.
It is possible that not all rented movies will have closed captions. It is up to the movie studio to provide CC with the movies files they give to Apple for hosting.

How can I change the CC size of Apple Store rented movies on the 3rd generation Apple TV (iOS 6.0)?

How can I change the CC size of Apple Store rented movies on the 3rd generation Apple TV (iOS 6.0)?

So, mich, according from what I've figured out that's not possible on Apple TV. What I actually think is lack of features. Any free software avaliable on Internet has suck a basic feature like that...
I've contacted Apple about it too, but I think they don't care about me!

HT1498 Trouble watching rented movie on Apple TV

I have rented movies through my laptop several times and transferred them to my Apple TV to watch them. However, I rented one the other day and after I transferred it and pulled it up to play it, I got the message that I wasn't authorized to do so. However, the other movies I've rented I can play without a problem.
Does anyone know how to fix this?

I am having the same problem. Rented a movie tonight. Downloaded it to my ipad but when I try to airplay it to my Apple TV, I'm only getting sound. I have checked my Apple TV is updated, I restarted it and unplugged it for 30 seconds. On my Apple TV I checked itunes for rentals and it says there is nothing there. The only thing I have not tried is restarting my ipad. It's an ipad 2 btw. If I get it sorted out, I'll let ya know how.

Renting Movie Problem

I tried renting a movie the other day and when I tried entering in id password it would not accept my apple id/password. Tried many different times and made sure I use proper case. Went back to computer and tried logging in with my apple id/password on itunes and had not problems logging in
Any ideas do you need to do something to enable your apple tv to rent movies?

Ok, since I couldn't find what the problem was in the forums, I called support. Here's what you do: 1. unplug the ATV and leave it alone for a few minutes, 2. go to your "iTunes" computer and de-authorize your computer from the "store" menu...and leave it alone for a few, 3. re-authorize your computer from the "store" menu, 4. plug in your ATV and make sure the settings are correct in the "iTunes Store" section of the settings menu. 5. Try your purchase again!!!
This repaired my problem and it was fairly easy. Apparently, all it needed was a reset/reboot or something. Call tech support if it doesn't work. Good luck!

Rent-Movie-Problem -1309

Hey Communitie,
I've got a third time problems with Rent-Movies on iTunes.
I have the white MacBook from 2009 and all my stuff is updated!
I rent three movies on iTunes:
- "Tron: Legacy" in September 2011
- "John Carter" in May 2012
- "Hunger Games" in August 2012
All movies stops exactly on 4GB with the default-message "-1309", that I don't have internet-connection, but this is not true, all other downloads (series, apps etc.) still working at the same time. So the Apple-Support must still delete the downloads from these rent-movies... nothing other I can do!
All other rent-movies I've done still works.
The same movies I've rent on my iPad and there still working too... So I don't understand, where is the problem on my MacBook.
Can anyone help me?
Ich bin natürlich auch in Deutsch zu erreichen.
Grüße
Thomas Schmidt
München

Are you using a FAT formatted drive?
http://discussions.apple.com/message.jspa?messageID=5508764#5508764

Apple TV Rent movies with languaje option

Rented movies should bring languaje option. or subtitles.

If the Apple TV software upgrade supports this, it would just be a matter of whether or not the movie is encoded with a secondary language channel or subtitles. English language movies released in the U.S. don't usually have a secondary language channel, however. There are a few movies showing in the iTunes store with the CC (closed caption) icon.

Rented Movies-Problem Error 5103 HELP!!

The error message that you describe is most likely caused by an incorrect date and time setting on your computer. If the date and time are not correct, you will not be able to access the movies you rented.
To change your computer's date and time, go to the Control Panel and enter the Date and Time category. Make the necessary adjustments so that the date and time are set automatically.
This is what iTunes Support is sending me. the date and time is set correctly and i keep getting this error. does anyone know of a way to fix this error

I have the same issue with rented movies and the ipod touch. It gets all the way to the end of the transfer then contacts iTunes store then BAM....
The rented movie "movie name" could not be transferred to the iPod "iPod name" because and unknown error occurred (5103)."
Reformatting the HD is an outragous fix. There has to be someone at apple that knows what is happening here. I get so frustrated talking to someone reading from a script. "reboot your computer", "reinstall iTunes", "but first you have to uninstall quicktime".... What happened to knowledgable support people??
It's almost 1:00 AM, I have a plane to catch in 5 hours, sure wish I could watch the movies I rented, paid for, downloaded, and can't move them to the player.
Never have cared much for apple, want to change my mind? FIX IT!

HT1498 Can not rent movies on Apple TV

The apple tv is connected to Wifi but renting a movie doesn't appear as an option. We've tried turing the apple tv off but it still will not work. Any suggestions.

I wasn't aware there was an Internet option.
Try restarting the Apple TV by removing ALL the cables for 30 seconds, or resetting it using the reset option under general. You should also try restarting your router.

Rented Movies problems on Apple TV

When trying to view a movie we rented, it would not play and gave us the message that it needs HCDP for playback, which has something to do with our HDMI? WHat is the reason it is not playing?

HDCP is a protection system that works within HDMI.
Content with HDCP protection will require the device that is playing the content (your tv) to check with the device that it is connected to (your display/tv) that it's not capable of recording the content and if it doesn't get an appropriate response from it will not send it a signal.
It sounds as though your display/tv is not HDCP compliant.

Apple TV rented movie takes forever to authorize

Since purchasing our family's new Apple TV and connecting it to the home network (Mac based, wired broadband, 6mb down), we have rented two movies. The first movie rented fine, authorized fine, downloaded as we watched, and eventually completed... but we had to stop watching for about 30 minutes to allow the ending to eventually download. Not a great first impression, but acceptable.
Today's rental on the other hand has had some hiccups. I gathered up the family and upon trying to start the movie, we instantly noticed that the ATV couldn't authorize the movie (the step after clicking 'play'). There were no errors, just a never ending "Authorizing" on the screen. I tried everything I could think of to get it to Authorize and after 20 minutes my wife finally recommended unplugging the unit and replugging. I tried that and played the movie again. This time the movie authorized instantly and after getting the family all together again (like herding cats), we watched.
Is there a better solution to the lack of authorization... better than unplugging the unit? It was almost like it needed that kick to the shins to get started, but it seemed extreme to me.

Thank you for the response. As for the other things I tried, my knowledge of the unit being limited to my few days of ownership, were to try downloading other items such as previews or trailers. I also tried starting and restarting our iTunes. I also put the unit to standby. All in all, very basic troubleshooting to make sure I had a live connection and not a dud at that moment in time.
I just didn't know if there was something different or more "tried and true" for something such as this.

Apple Tv rented movie shutdown during play, not highlighted as hired / able to replay, fraud!

Rented Epic tonight
Started watching and it shut down during play, for no reason
Cannot Replay cause it doesn't appear as rented.
Connection is allright (duh, hense this post)
Apple Support unavailable.
Thank you for ruining my evening and stealing my hardearned cash.
This goes out the window, along with my thoughts about it.

Ok nw the rented film is on the iPad which won't play and when I looked at the Mac I was greeted with an error message saying that the film could nt be transferred because the file had already been transferred somewhere else! Thing is I can see it on theioad and the Mac still!
Obviously the film Kees checking where it as you can't watch it in two places at the same time. I can understand that but I knw it's not anywhere else.
The only thing I can think of is if when time machine backs it up it thinks it's being watched!
Any ideas anyone?

HT1498 Why do rented movies on AppleTV have to start the download all over again if I didn't watch it yesterday?

I rented a 1080p movie using AppleTV (3rd gen) several days ago. But the download time was so slow that I decided to let it download & watch it another day. Two days later I tried to watch it and the long slow download started all over again. So again I let it load intending to watch it the next day. When I wanted to watch it yesterday SAME THING ALL OVER AGAIN! Why is this happening? Isn't ATV's hard drive big enough to store it? The movie cover always showed in the "rented" section but obviously wasn't really there.

Yes - presumably you've set up Home Sharing and can stream from the Mac using the Computers icon to access your itunes library on AppleTV?
If you rent in iTunes you have to wait for the whole movie to download (appleTV lets you watch when it thinks the length of the movie is long enough to complete the download as you watch).
Once downloaded via iTunes it'll stay on the Mac for up to 30 days, but will also be available on AppleTV under a new Rentals column in the Computers section for your iTunes library - Rentals appears along with Movies, TV Shows etc but only when there's a fully downloaded rental to stream from the computer.
One thing to be aware of is that some titles are only available in HD on AppleTV not via iTunes.
You might want to experiment SD vs HD anyway as SD downloads far quicker.
AC

HT1498 apple tv - rent movie problem

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