HT1498 I can rent on my Apple TV but now I'm try to resume. There is no resume. I tried to rent it again, it says I already rented it go to settings and select download... There is no "settings" to go to. How do I resume or get my money back?
How do I resume... Go to settings and download... Or get my money back?
Welcome to the Apple community Marty.
A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals.
Similar Messages
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I tried to change my email address ID , but now when I try to buy an app or music it still shows my old email address and won't accept my password which I did not change. What can I do as I can't download anything ?
What id shows in Settings > iTunes & App Store ? If it's the old one then tap on it and log out of it and then log in with the updated version
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Whenever I try to go on a website, Firefox says "Problem loading page." It won't load any pages. I tried uninstalling and re-installing but it still says and does the same thing.
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My movies will not download to my iPad. And the downloads are not available for my computer. How do I cancel or get the movies to my iPad? I am on wifi and 3 g. Not happy
Hi,
For all people struggling with connecting their iPad to their router, constantly getting 'Incorrect Password' even though you have entered the correct one - this may be your solution as it just resolved my issue.
In your router settings online (usually found at 198.168.1.1) change your security from WPA2 or WEP to WPA. For my iPad it for some reason only accepts WPA but now it is running without problems. Let me know if this helps.
Cheers. -
What do I do when I'm half way through a movie on Apple TV. The movie then quits. We go back on to the movie home page and it says you have already rented this movie, please go to settings, then downloads and select downloads but we can't find downloads
Try signing in and out of itunes on apple tv, do you have lastet OS?
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Rented film from Apple TV fully downloaded (eventually) press play now then screen goes to authorizing for 10 mins, then goes black blank, no film , repeated process 3 times, still no joy. first and last time I rent a film with Apple, how do I get my money back ? Thanks
First, that cannot be an iBook G4 as that machine cannot run Snow Leopard let alone Mountain Lion. To run Snow Leopard it has to be an Intel processor, not a G4. What does it show as the Model Identifier in About This Mac, More Info, System Report, Hardware, Model Identifier?
Second, if you have erased the hard drive there should not be remnants of any prior content. Even though Disk Warrior is saying nothing is wrong with the hard drive, it sounds as though there are problems. You may want to consider simply replacing the hard drive so there are no questions about faults. A good source is OWC, http://www.macsales.com where they also have on-line videos showing how to do the replacement.
Third, you could also try again to restart using the Snow Leopard DVD/CD and use Disk Utility on that install disk to erase again, and do it a couple times, then try to install. If it continues to refuse, then it sounds as though there is a fault with the hard drive. -
I bought an app from the app store, it said there was an error downloading and it did not download but apple still took money off my apple account, how do i get my money back?
From the App Store meny bar click Store > Check for Unfinished Downloads
And check your Applications folder for the app.
Apple's policy > All Sales Are Final > iTUNES STORE - TERMS AND CONDITIONS
Note... it would help to tell us which Mac OS X you have installed when you post for help. -
I have an Iphone 5 and used to download applications from the Apple store but now i couldn't download any thing although it seems that it trying to download and gives " waiting Icon " and nothing happened although there is about 9.4 Gb available space
check the attached pics the waiting icon and it stands for long time without downloading any bit
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have received an email from apple to say my ID has been used to download an emoticon package for £15.99 - it was not me. is there a way to find out which device it is? and to get my money back? ta
It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message to Apple.
[email protected]
The link below has information to help identify fraudulent emails.
http://support.apple.com/kb/HT4933 -
I rented a movie through iTunes and it downloaded but won't play.
I rented a movie through iTunes and it downloaded but won't play. It is present in the videos app but doesn't load the picture for the movie. When I go to play it, it just opens and then closes. There is an iCloud icon that suggests the movie has not Been downloaded and when I click it it says that the movie has already been rented but not downloaded and that I need to go to downloads to manage it. It is not present in my iTunes download page however. And when I go to rent it again all I get is a watch button that directs me back to the videos app with no way to watch it.
Hi Refvoxa,
Thanks for visiting Apple Support Communities.
If you are not able to play or download a movie rental on your iPad, first restart your device:
Restarting your device
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
Press and hold the Sleep/Wake button until the Apple logo appears.
Note: Reset your device only if you are unable to restart it.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
After your iPad restarts, try resuming the download again:
If your download was interrupted using your iPhone, iPad, or iPod touch
From the Home screen, tap the iTunes app.
For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password if prompted.
Tap the blue download arrow to resume.
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the movie still does not appear in Downloads, and can't be played, I recommend reporting the issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Regards,
Jeremy -
Is there anyway to cancel a download and get your money back?
I downlaoded a tv show that im not sure i want anymore, is there anyway i can canel my download and get my money back?
Welcome to the Apple Community.
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History. -
I downloaded "21 Jump Street" on my IPhone and it has been two days and it is still not downloaded ans it seems to be frozen at "processing," is there anything that I can do to make the movie download or get my money back?
Have you tried restarting or resetting your iPhone?
Restart: Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10 seconds).
No data will be lost. -
Every time I right click on an image and select Download image Firefox crashes . I have reinstalled; uninstalled and deleted folders and then reinstalled; added no plugins; checked I can DL the same images in IE-works good.I use Win7 pro and it works in other profiles in Windows 7. I created a new profile in Windows and that worked for about 2 months and now that has gone the same way as my admin profile has done. I deleted the sqlite download file-still same prob..Please help. I use Firefox 13.0.1
That sounds very frustrating.
By the way, does it say "Download image" or "Save Image As"? Just checking whether you have an add-on downloader in the mix that might be relevant. If you do have an add-on, try using the built-in command.
Do you also crash if you save from here:
right-click page > View Page Info > Media tab > (select image) > Save As
I assume you have seen this article and tried these things: [[What to do if you can't download or save files]].
Have you tried the new Reset feature in Firefox 13? This duplicates certain key data from your active settings folder into a new one, bypassing some add-ons and custom settings. Your plugins will still be active, but could be disabled manually if you like.
More information in this article: [[Reset Firefox – easily fix most problems]].
If the new settings folder has the same problem, you can switch back if you like using Firefox's Profile Manager.
Does it make any difference? -
A friend gifted me a copy of The Amazing Spider-man, I redeemed the code, now it tells me I can't download it onto my Ipad (1st Gen) because it does not have a gyroscope. Is there a way for my friend to get his money back, or a way for me to download it?
As a second option I can play on my 1st gen Ipod Touch. Does that have a gyroscope?Contact iTunes Store support staff through the report a problem links in your account history or,
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store - Apple states all sales are final, but you can always ask nicely. Your friend should have checked the specifications of your ipad before making the gift. -
Hi, I rented a movie off iTunes but the there is no sound. I've bought and rented previous movies and I've never had any problems with the sound before. Is this some kind of glitch? How can I get my money back?
Hey grossa2,
First, here is a way to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Then, I'd go through this article, which helps troubleshoot a lack of audio playback in iTunes:
iTunes and QuickTime for Windows: Audio does not play or plays incorrectly
http://support.apple.com/kb/TS1362
Take care,
Delgadoh
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