HT1498 I rented a movie last night, and I received a notice saying to enter my security code. I did that, and I still do not see where my movie is. It charged my itunes account, but no movie. Any thoughts?
I rented a movie last night on my Apple TV through the iTunes Store. I received a notice asking me to enter my security code from my debit card. I did that, however I never received any confirmation regarding the movie. It charged my iTunes account, and 15 hours later, the movie is still nowhere to be found on my Apple TV. Any suggestions, or thoughts?
You aren't talking to Apple here, we are just users like yourself that try to help others out, we cant look in your account, but you can see Your Purchase History on your computer.
Similar Messages
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Not letting me download any apps because it's telling me to enter my security code on my credit card I do but it's telling me it's wrong what can I do?
Apple and iTunes are to diffrent things but here is the wab page to get a hold of itunes
https://expresslane.apple.com/Issues.action -
?My iPad updated and now wants a security code for access and I never gave it one. I tried code I used for my phone and it doesn't work. How can I access now?
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
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‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
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Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
Just went to open my ipod and seems to have died. Worked fine this morning. Showed a pic of connect to itunes and did that and it said I needed to restore to factory settings so I did that and now nothing just black screen with faint apple in the back ground will not turn off or on and itunes will not recognize it?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Ihave a $70 credit in my itunes account but when I purchased an album last night itunes charged my credit card, not my itunes account. How do I get this reversed
How did you create the account ? Unless the instructions on this page are followed when creating an account : http://support.apple.com/kb/HT2534
then credit card details will need to be entered before the account can be used to download any item from the store.
If you are being prompted to review the account then see if this post by mountaingoatgirl lets you do so without needing to enter credit card details : https://discussions.apple.com/message/24303054
If not then you will need to enter your credit card details - you should be able to remove it after entering it. -
Hi, I rented 4 movies last night which I have been charged for however seem to have disappeared from my iTunes. I have not watched any of them or opened them. Can you please tell me whats happened?
While we all have MacBooks in this forum most of us don’t have Lion. There's a Lion Support Community where everybody has Lion.You should also post this question there. https://discussions.apple.com/community/mac_os/mac_os_x_v10.7_lion
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I registered a digital copy of a movie on disneymoviesanywhere. I connected the account to my itunes account but I can't find the movie on my itunes account. I'm just trying to download the movie onto my ipod touch.
Hey cptniemo,
Thanks for the question. Connecting your iTunes Store and Disney Movies Anywhere accounts should sync all of your eligible Disney, Pixar, and Marvel movies between both services. After connecting your accounts, you can check your purchased history in the iTunes Store:
Download past purchases
http://support.apple.com/kb/HT2519
Alternatively you can download the free Disney Movies Anywhere app from the App Store (iOS 7 required):
https://itunes.apple.com/us/app/disney-movies-anywhere-watch/id766894692?mt=8&uo =4
For more information and support with Disney Movies Anywhere, see this resource:
About Disney Movies Anywhere and iTunes Store
http://support.apple.com/kb/HT6129
Thanks,
Matt M. -
Help!
I downloaded a movie last night from iTunes and it downloaded to my laptop and my phone but for some reason it now won't play on my laptop. The album artwork on my laptop has gone and it exists perfectly on my phone. What do I do?
I paid for it so I'd really like to avoid paying again just to see this movie. Is it because it's on my iPhone? Whenever I try to click on the movie to make it play it just does nothing like it's not there. The file for the movie exists within my iTunes library files but I can't seem to click and drag it into iTunes or open it with iTunes. Need help.http://www.everythingicafe.com/quick-tips-how-to-delete-songs-from-your-iphone-i pad-or-ipod-touch/2012/02/14/
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I rented a film last night and when visitors came I paused it, I can't get back into it now. When I try to I am told I have already rented it and to go to "downloads" in settings. There is no "downloads " in settings. I then read some similar complaints on line and tried to follow them which said to look for the film in "videos" i, but I have no"videos" setting to access anywhere! . The weekend is almost over I have no other opportunity to watch the film and want a refund
Hello there, Joekogh0.
The following Knowledge Base article provides the steps on how to report an issue with a purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Hi, I rented a movie last night. There was a power failure in my area and as a result I didn't manage to finish it. May I know how to resume watching today?
CHWei,
You may find a solution by reading: Cannot resume a movie rental using...: Apple Support Communities. -
I have a balance on my ITunes account, but when I try to purchase music, it says my credit card will be charged. Why can't I use my current balance? and why does't it show up in the ITunes store account. It appears on my IPhone.
Well no, not from my experience. Last night, with a balance of about $42 in the iTunes store (several gift cards this summer) I purchased a 4.99 app - credit card was charged, not the balance in the iTunes store.
Barb -
Rented 2 movies last night but can't find them as downloaded to sync to my iPad. When I click on the movie again, it says "previosly rented." where can I find the link to download them?
A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals. -
My old laptop crashed, and took my iTunes account with it. I got a new laptop, and want to sync my iTouch to iTunes. It gives me an error message stating that I can't sync to multiple iTunes accounts, but I can't access my old one!
How can I get my new iTunes account to allow me to Sync my iTouch? The only option it gives me is to "transfer purchases" from my iTouch to iTunes, but that is only about 25% of my iTunes library-most of it is CDs I have uploaded. How can I Sync without losing all my music from my iTouch???
Also, I have lectures and photos, etc. on my iTouch that I don't want to lose.
I've tried a few of the iPod copy programs-the free ones and the ones you have to pay for, but I can't find one that will work for ALL my content on an iTouch.
Right now, I can't get anything from my iTouch to iTunes, and I can't update my iTouch with my new iTunes purchases, so I'm stuck! Help!Also-I tried to use my backup hard drive, but I wasn't able to drag/transfer/send/move any of my muic files onto my iTouch when the iTouch was connected to my computer. I can't figure out why it won't let me do that.
The only thing I can see when I open my iTouch on my computer is my file with photos. I can't see videos, music, or anything else. What's going on? -
My husband and I currently share an iTunes account but we would like to have separate accounts. How do we do this?
you would have to create a new appleid for one of you in itunes or at appleid.apple.com since you cant split up an account
you can't move purchases from one to another but you can always keep that account for the store and just use the new one for icloud facetime etc -
I have a credit in my itunes account but when making a purcahse it is asking for my credit card info. I don't want it charged to my credit card, I want to use my account credit. How can I do this?
Hello, Lynne.
Thank you for visiting Apple Support Communities.
Here is a helpful article that explains how iTunes purchases are billed.
iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
When using iTunes to purchase content for the first time on a new device, it may require you to verify your payment information as a way to authenticate your device. If this not a new device attempting to access iTunes store and prompting you provide payment information, there could be an outstanding balance. This article will show you how to verify you purchase history and invoices.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Also, you can change the payment method as none as long as there isn't an outstanding balance on the account.
iTunes Store: Changing account information
http://support.apple.com/kb/ht1918
Hope this helps,
Jason H.
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