HT1498 My rented movie won't play, even though it shows "rented". What gives?

My rented movie won't play, even though it shows "rented". What gives?

I have a similar issue. My Dell Latitude is running Windows Pro 8.1 and iTunes 11.1.3.8. It looks like it's playing, but it isn't.
Things seemed to work fine before the 8.1 update. I fear I will have to rollback to 8.0 because the sound no longer works on the computer unless you use the headphone jack.
Podcasts and music behave the same way, they appear to be playing, but the timer is not progressing for them either.
This may be the combination of 8.1 and 11.1.3.8

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HT1657 My rented movie won't play

What happens if my rented movie won't play?

I have a similar issue. My Dell Latitude is running Windows Pro 8.1 and iTunes 11.1.3.8. It looks like it's playing, but it isn't.
Things seemed to work fine before the 8.1 update. I fear I will have to rollback to 8.0 because the sound no longer works on the computer unless you use the headphone jack.
Podcasts and music behave the same way, they appear to be playing, but the timer is not progressing for them either.
This may be the combination of 8.1 and 11.1.3.8

HT1657 My rented movie won't play, but three chapters.

My rented movie won't play, but three chapters.

Hi Quigglejake,
I'm sorry to hear you are having issues with your rented movie.
The following information should help you with this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Hope this helps ....
- Judy

ITunes rented movies won't play on my PC. "This movie required QuickTime which this version of iTunes doesn't include. So I downloaded QT but movies still won't play. HELP

iTunes rented movies won't play on my PC. "This movie required QuickTime which this version of iTunes doesn't include." So I downloaded QT 7 but movies still won't play. HELP Very frustrating.

Ok nw the rented film is on the iPad which won't play and when I looked at the Mac I was greeted with an error message saying that the film could nt be transferred because the file had already been transferred somewhere else! Thing is I can see it on theioad and the Mac still!
Obviously the film Kees checking where it as you can't watch it in two places at the same time. I can understand that but I knw it's not anywhere else.
The only thing I can think of is if when time machine backs it up it thinks it's being watched!
Any ideas anyone?

The screen orientation won't change even though it shows orientation as unlocked

the screen orientation won't change even though it shows orientation as unlocked on the bottom of the screen and when I release the side button. Any ideas?

If rotation lock is not set (i.e. there is no lock symbol next to the battery indicator at the top of the screen, http://support.apple.com/kb/HT4085), then try a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

HT1657 Rented movies won't play on MacBoook anymore ***!!!

Rented movies used to play now they won't .... Just a black screen......I'm going crazy!! Please help

If it has the cloud symbol then that indicates that it's in the cloud and not on your phone, but is available for redownloading - if you go into Settings > iTunes & App Store and turn Videos 'off' (under the 'Show All' heading) it should stop it showing in the Videos app. What you can redownload will still show in the Purchased tab in the iTunes store app.

ITunes rented movie won't play on Apple TV

Hi
I have rented two movies on iTunes on my Mac of which neither will play on my Apple TV. I can see the movies on Apple TV but when I navigate to watch I get an error message saying that the movie is being watched on another Apple TV or computer and I should stop this first to watch it on the Apple TV.
I know that it's not being played anywhere else. I tried using the iPad to play the film located on the Mac and I get an error saying Cannot Open!
I have only been able to play one movie direct on the Mac as I deleted the other by mistake but the one payed fine and has started the rental period timing.
I tried transferring the entire film to the iPad with syncing and it still won't play.
The only place it will play s on the Mac.
The two rentals are Orange Film To Go films if that makes a difference.
Please help.

Ok nw the rented film is on the iPad which won't play and when I looked at the Mac I was greeted with an error message saying that the film could nt be transferred because the file had already been transferred somewhere else! Thing is I can see it on theioad and the Mac still!
Obviously the film Kees checking where it as you can't watch it in two places at the same time. I can understand that but I knw it's not anywhere else.
The only thing I can think of is if when time machine backs it up it thinks it's being watched!
Any ideas anyone?

HT1657 Rented movies won't play on IOS 7.0.4!

I have been trying to rent movies on my newly updated iPads 4 Gen and it won't download fully and won't play back. I have tried everything from doing a force start up to restarting my router and nothing helps. I have to check my memory and I have about 7 G and still I cannot download and play back. The sole reason why I bought this iPad was for HD movies. I don't have a computer to open iTunes up and transfer from there. Before these updates I was able to rent and buy movies without a problem!

If it has the cloud symbol then that indicates that it's in the cloud and not on your phone, but is available for redownloading - if you go into Settings > iTunes & App Store and turn Videos 'off' (under the 'Show All' heading) it should stop it showing in the Videos app. What you can redownload will still show in the Purchased tab in the iTunes store app.

HT1657 Was watching a movie on my iPad2 and it just stopped, thought it was a low battery but even after charging itbto 100% the movie won't play anymore. It shows the movie chapters but says the movie content can't be played. Please advjise

Was watching a movie on my iPad2 and the movie stopped playing, I thought it was because of a low battery but even after charging the battery to 100% it still won't play. I can bring up the movie & all the chapters but when I press play it says movie content can not be played. Please advise. Thanks!

I am having almost the same problem, with the same OS, iTunes versions, and kids waiting to watch their favorite movie (Frozen). I am (trying) to play the content on the computer, and hooked up to Vizio TV and external stereo.
The video will display on the TV, but the audio will only play through the laptop. The movie will still play with both audio and video on the laptop.
In researching this morning, it seems that i need to purchase a new TV and stereo that are HDCP "compliant" (NOT just compatible). Folks are also complaining that the same "won't play" issues directly on Mac hardware.
I could not find any current software workarounds or patches (Apple seems silent on this as a "problem").
Upgrading hardware is insulting and (frankly) impossible. Why should I get new hardware that works perfectly well?
I was going to get an Apple TV for Christmas, although not if new products cannot be used with my current hardware. I would rather go back to all Microsoft hardware and software than constantly deal with troubleshooting Apple hardware and software.
I'm going to uninstall iTunes v 12 and reinstall v 11 to see if that works.
Please post if there is a solution!

Rented movie won't play "not compatible with Apple TV"

Using my apple tv, i rented a movie from the iTMS. When I try to play it I get an error message saying it can't be played because it's incompatible with Apple TV.
Troubleshooting: I unplugged the ATV for more than 5 minutes and replugged it. I checked to see whether purchased music still plays (it does) and whether purchased tv shows still play (they do). I can also go to iTMS and view previews of movies.
So everything seems to be working, except this movie. (I have two other rented movies but they don't expire for a couple weeks; this one expires in 22 hours so it's sort of imperative i view it today or lose it, and i can't do the one final test -- see if the other rented movies play ok -- because then the 24-hour ticker on those would start, and i'd have only enough time to watch one of them, and not the one that's already set to expire in 24 hrs.
ironically, the only support thread i could find on this particular error message for apple TV-acquired media, involves this same movie, "An American Rhapsody". That question was posted more than a year ago and never was resolved. (see http://discussions.apple.com/thread.jspa?threadID=1492298)
It's a little frustrating that the only apple support i could find for this issue is email support, promising me an answer within 24 hrs. So it's unlikely an answer will come in time. Maybe they'll help arrange a credit to my account after the fact. But (and i'm a big fan generally of apple and apple support) it seems like there ought to be customer service to cover the situation where someone buys (in this case, rents) something and can't get the promised product.
I've spent 90 minutes trying to solve this and the friend who was going to watch it with me just left, but i'm still curious to see if anyone can propose a fix. thanks!

you should use the "report a problem" link that is on the email invoice you get.
this will take you to the itunes section to report an issue with a particular purchase.
or go to "view my account" in itunes and then choose "purchase history"
if it didn't work you'll most likely get a refund.

Rented movies won't play

I rented two movies, neither will play - I downloaded and installed the latest iTunes, I run a macBook pro System 10.5.8, I am registered, all is good.
I click on the rental movie to play, it asks me if I want to play and I click Play Then the screen turns grey - I can see the little top bar showing that the movie is playing but there is no sound and the screen is grey
I live in Canada. Is this the reason? And if so, why take my money?

Had a similar experience. Rented "The End of Time, Pt 1". Download failed part way through with an error code when I plugged in a ethernet cable to speed up the download. Resume appeared to work. Initially screen was gray, but time indicator advanced. Tried pause, fast forward, etc. Eventually managed to get it to play. A couple of times playback spontaneously froze. Had to start over a few times. Fast forward seemed to help.
It's stunning that iTunes is so buggy yet makes Apple such a fortune. It's an inspiration to mediocre programmers everywhere!

Rented movie won't play on apple tv

How do I get a refund for a rented movie that will not play properly?

I just experienced this for the first time (after many successful rentals) last night. I rented a movie on my Apple TV 3 and pressed Play when I was prompted. For the first time ever, the movie did not start properly. It only displayed a still image while the audio played normally. I was able to scan through chapters, but still the image was frozen and only the audio played. After searching through forums, I was forced to take matters into my own hands.
I had noticed the movie was rented at 1080p resolution. I knew that my HDTV was only capable of 720p. So I put 2-and-2 together and thought that maybe it was a resolution issue; that somehow, iTunes did not recognize my resolution and downsample properly so that I was able to view it. Sure enough, I went to my Apple TV and went to:
Settings / iTunes Store / Video Resolution
Then I selected 720p. It was currently selected at 1080p. Sure enough, I reloaded the rental movie and all worked as usual!

HT1657 Rented movie won't play

Rentes a movie from iTunes yesterday, half way through watching it and it froze and haven't been able to get it to play again. My MacBook Pro is working perfectly so this has to have something to do with iTunes. Can you please tell me where I can get a refund?

Welcome to the Apple community.
Try restarting your device and starting the rental again.

Rented movie won't play on iTunes (gray screen and no sound)

I tried downloading the latest version of QuickTime, however, the movie i rented off iTunes still will not play. Can anybody help me out?

Hi Vernardjr,
Welcome to the Apple Support Communities! I understand that you are having some issues with video playback in iTunes on your Windows computer. There could be a few different steps to take to fix this issue. I suggest working your way through the following article to get this resolved.
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
Thanks for reaching out,
-Joe

Rented movie won't play after 8 minutes in.

I rented a movie on my iTouch yesterday, then when I played it it stopped at 8 minutes 42 seconds and wouldn't play anything after that. I was determined to watch the movie so I rented and downloaded it again, it did the same thing. So today I synced my iTouch to my computer, updated it, tried the movies with the same problem, and rented the movie AGAIN via my computer. The movie did the same thing AGAIN! I'm soo frustrated! If anyone can help please do!!! I'd like to add that I rented a different movie and watched it the day before and it was fine, so I don't know what's going on with this movie!!

So for anyone who happens upon this...
I've noted that the beach ball clears if I wait for 1 hour.
I've also noted that it is much faster to rename the movie files themselves in the finder, the next time I play the movie in iTunes the name changes.
I've noticed several other messages about the spinning beachball of death. In case anyone is wondering don't force quit iTunes least you corrupt the file.
MacBook Pro 15" Mac OS X (10.4.9) All up to date

HT1498 My rented movie won't play, even though it shows "rented". What gives?

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