HT1539 DVD Digital download - error 5000

I'm unable to transfer a digital copy of a DVD to my PC via iTunes. It shows a completed download after 3 to 4 minutes then the following error displays "An error occurred while copying (name of movie) from the DVD to your computer. You do not have enough access priviliges. The iTunes status displays "stopped err = 5000. How can I correct this issue?

andrewfromcarmel,
I experienced a similar issue with 10.6.8 and iTunes 11.
Several questions:
1. What version of iTunes are you using?
2. Is your iTunes library located on a network drive or a local drive?
3. What error are you getting during the download?
4. Do you have the ability to try and download the extras file on a different computer?
Regards,

Similar Messages

Download error -5000

I purchased music but receive repeated download errors (-5000). I've checked and updated all "permissions" but still cannot download the music for which I've already been charged! Help please!

form reading your post it sounds like your issue is with itunes rather than appletv?
if so, then it might be better to post your issue in the itunes forum.

Downloading error = .5000

I was trying download an audio book which is made up of two large audio files, Itunes downloaded the 2 file completely with no problems but the first file contained an error Please check that the connection is active and you do not have enough access to this operation Downloading error = .5000).. A second attempt to download via the itune's website a error message states tha the file is corrupted

Refer to this article:
iTunes: Possible iTunes Store errors
http://support.apple.com/kb/TS1424

3.0 update download error -5000

My wife has purchased the 3.0 update but all attempts to download retrieve a 0.4kB file and error -5000.
Similar problems are reported elsewhere but not this particular error number -5000. She has tried over several days so it is not likely to be a server problem. There do not seem to be any other network problems and I have ensured firewalls are off and no virus /blocking software is running.
In case it is relevant, we share the iTunes music folder and she only has read access to that. I changed it to read/write access in case iTunes was trying to store the download there but that made no difference.
Has anyone found a resolution to the update download failures?

This really sounds like a network or server error. Having the write access to that directory turned off was also a likely contributor. The actual update file is over 200 MB. If you haven't deleted (and emptied the trash as well) that file, do so before you try the download again. You also might want to repair permissions as well as switching permissions in the middle of something may have created a problem.
If you are the admin on the system, why don't you download it under your sign in. I'd be curious to see if you have problems.

HT1539 Reauthorize digital downloads after changing AppleID username.

Hello. My dad changed his AppleID username after redeeming digital download codes and now the movies will not authorize to play under his new name, they keep asking him to enter the old name which no longer exists. Is there a way to re-authorize those movies?

Xentac wrote:It could be the mount point permissions (try changing the umask option in /etc/fstab to something like umask=0022). If that doesn't work, see if you can change a umask option in konqueror.
The camera is loaded by hotplug; I couldn't get that devmode stuff working with fstab... The usb device files have proper permissions... actually, I'm not certain of that, now that I think of it. I'll check it later... So it's not actually mounted as a filesystem, it's using GPhoto.
yikes, just wait until I start making sense.
anyway, yeah, I was looking more for some kind of umask option in konqueror. I'm not too familiar with this fancy GUI crap...
Dusty

Download error 5000 when downloading the LP for the Lifehouse Deluxe Smoke

I've been having this problem for the pass couple of days. I have been in contact with itunes and they were unable to resolve my issue. Wondering if anyone here is having this problem or had it and was able to resolve it.
So anyways I downloaded the Lifehouse Deluxe Smoke and Mirrors, and all the songs downloaded with so problem at all, but the LP would download, but whe it came to processing I would get the error. The first couple of times I was getting the 42003 error and after today when apple/itunes got back with me after running some tests and then going back to try and download the LP I'm getting the 5000 error.
Now I just download a free song with no issues at all, so I know my connection is fine. Itunes it saying that the issue is either with my computer or my ISP, but if that were the case then why was I able to download a song just now with no issues?
Any idea?
Thanks

The biggest single cause of this are firewalls & anti-virus software on your computer. So, disable or uninstall all firewalls, anti-virus software, anti-malware, anti-anything and try again. But first, delete the existing .ipsw file on your computer in case it may be corrupted. You will have to turn on show all hidden files & folders to see it. It is located here:
C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPhone Software Updates

DVD Digital Copy Error

I purchased the new Family Guy "Blue Harvest" DVD this morning, and it has the FOX DIGITAL COP disc included with it, and it allows to transfer a copy to iTunes now (unlike 'Live Free or Die Hard' that only had the Windows Media option).
When i open iTunes & click on the dick on the left, I get the following error: "iTunes could not connect to the iTunes Store. An unknown error occured (11556). Make sure your network connection is active & try again."
I am able to open the iTunes Store with no problems & I can connect to the net with no problems. I made sure that iTunes was allowed in my firewall & in my router settings. I restarted my computer a couple of times, and yet it still doesn't work.
Anyone else have problems like this? Or know how to resolve this issue?
Thanks,
X

I tried this on two separate machines several times and got the exact same error.
I am really disappointed that it seems that this feature was not quite rolled out in time since the physical+digital copy feature WAS a deciding factor in buying Blue Harvest.

Best Buy PC App Digital Download Error

I was downloading Mass Effect 2, and once it reaches 100% it says there is an Error, and that I need to restart my download.
I have no idea why it is doing this.
Also, when I enter my order number to try and get my serial keys to possibly download it on a different program, it says it can't find the order.
Anyone else having this? Quite frustrating.

Hi Hex1k7,
Just responded on your thread in the Gaming and Gadgets board. Check it out!
Mariel|Community Connector | Best Buy® Corporate
Private Message

HT1539 I downloaded a digital copy of a movie on iTunes but the extras had a download error. How do I fix this?

I had downloaded a Digital Copy of a film with extras on iTunes the other day. The movie is working fine, the extras met with downloading errors and won't work. I've tried clicking the download button but keep getting the same error message. I've already redeemed the code so I can't do the thing all over again! Please help me because I want to see those extras!

andrewfromcarmel,
I experienced a similar issue with 10.6.8 and iTunes 11.
Several questions:
1. What version of iTunes are you using?
2. Is your iTunes library located on a network drive or a local drive?
3. What error are you getting during the download?
4. Do you have the ability to try and download the extras file on a different computer?
Regards,

HT1539 How do you redeem Digital Downloads if your device does not have a DVD drive?

How do you redeem Digital Downloads if your device does not have a DVD drive?

If the redemption comes only on a disk, then you will have to get access to a DVD drive, either by borrowing or purchasing one, or by using the Remote Disk feature if you have another computer available that does have a DVD drive.
Regards.

I just purchased the hunger games on blu-ray with digital copy. when I try to download the HD digital copy it gets to about 80% compete then stops with a download error (-50). What is that how do I fix?

I just purchased the hunger games on blu-ray with digital copy. when I try to download the HD digital copy it gets to about 80% compete then stops with a download error (-50). What is that how do I fix?

Perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

Error = -5000 digital copy transfer

I have digitally trasfered some movies to itunes. However, movies are not able to tranfer anymore. It transfers all the way to the end, then I get an error= -5000 message, and the movie will not transfer. Help, please? I have the most recent itunes downloaded.

Check this Apple article out -> iTunes: Advanced iTunes Store troubleshooting
"Error -50," "-5000," "8003," "8008," or "-42023"
These alerts occur due to timeouts or conflicts trying to write a file during download.
If you encounter this issue while while downloading Digital Copies using Windows:
Use MSCONFIG (directions for Windows XP and Windows Vista/Windows 7) to disable conflicting software.
If using MSCONFIG steps resolves the issue, you may want to use the System Configuration Utility to turn on the third-party System Services and Startup Items one at a time (restarting your computer after turning on the item or items) to identify which System Service or Startup Item is causing the conflict.
You can turn all of them back on by selecting the Normal Startup option under the General tab of the System Configuration Utility window, but please note that this may cause the issue to reoccur.
If you are able to isolate the issue to a particular third-party software, you may wish to contact them to let them know of the conflict.
One of the biggest offenders for iTunes conflicts is security software. You can avoid the MSCONFIG stuff by just uninstalling the security software and trying again. Then reinstall the security software later and try to set it up so it doesn't create problems for iTunes (you can do this now too).

How can i get a free digital download for the Logic express 9 DVD version

I recently bought an new Imac. There is no dvd player. What gets me frustrated is that i own almost all Apple products, but i can't seem to get my DVD version of Logic Express on my new imac. I tried to share the dvd drive of my macbook pro, but that doesnot work with copy protected software. So i can't install from that external dvd drive.
So now i have a:
Iphone
Ipad mini
Macbook pro
Imac
and ik can't use my officially purchased version of Logic. Microsoft offers a free digital download for registered version of Office for Mac. Is er there also a free digital download for Logic Express? Anybody?
If there is not, i feel ripped off.
Thanks.

Why not ask in the Logic Express forums?

Hi, i purchased a 2 dvd digital set. i cant just download it straight to my ipad. they said i have to down load it to my i tunes, then can transfer to i pad. im not seeing how to click the files from my email, and get them into the i tunes acct... ugh.

hi, i purchased a 2 dvd digital set. i cant just download it straight to my ipad. they said i have to down load it to my i tunes, then can transfer to i pad. im not seeing how to click the files from my email, and get them into the i tunes acct... ugh.
i do not have a mac home pc. just a regular pc

I had the same problem after I gave my old iPad to my parents and tried to install Netflix. This is what you have to do: Open iTunes on your computer, the one you sync your iPad to. Then go to iTunes Store and search for and download Netflix app. After you download it, if your iPad is set to download new purchases it may start downloading on your iPad. If so, tap and hold to delete the app (because it is trying to install the new version on the iPad) Next step, go to the App Store on your iPad and find Netflix and it should say install since you already purchased it on the computer. Tap to install, and it will say the version is not compatible, tap to download a previous version. Click that and it will install the older version! One more thing, if and when you sync to your computer again it will say something like " Unable to install Netflix on your iPad" Just click the box to never remind you again, because it's trying to sync the newer Netflix app to your iPad, but it doesn't work so it displays the message. The old app will remain on the ipad. Hope this helps, good luck

Error -5000 and -3253 while downloading

i just bought the Beatles box set
it is composed of songs, videos and LPs
on most of the LP (read here most not all) i have the error -5000
and on 2 videos i have error -3253
from what i have understood error -5000 if a problem with access permissions on my computer
if so why some LP have been correctly downloaded and others don't?
and what is error -3253?

I just spent over an hour on the phone and working through Remote Advisor w/an Apple Technician (AT) going through a plethora of troubleshooting items - all to no avail.
The AT did provide me with his/her specific contact information and promised to get back to me with an update within 24-hours. Although there is no resolution at this time, I do at least have the comfort knowing that this issue has indeed been forwarded to the Engineering team for them to review and address.
I just hope that this is resolved sooner rather than later.
And as an FYI I did suggest that they check out the Community Forums to get better understanding that this is not an issue specific to me alone but to a much broader group.

HT1539 DVD Digital download - error 5000

Similar Messages

Maybe you are looking for