HT1539 why does it take 24 hours to download movies?

I'm really fed up with trying to download digital copies, recently tried installing/downloading Flight, Safe House, and the Hunger Games, and each of them were taking between 18-24 hours to download (and all filed because my computer went to sleep). 
This is not fun, or convenient!

I did hear back from adobe a few days later. I was told online in chat my account/purchase was under review which is why I wanted an awnser, I purchase software for clients from adobe and had placed a $1,000 order that morning so when I was told this I assumed their was a problem. I waited on hold for 2 hours to see what the problem was only to give up.
I was told by the resolutions rep that called from the email I sent in from the above posted address. Was that the adobe website order processing failed and went down during the time I was ordering. This caused the support department to be over whelmed. I assume all 3 of them since sales awnsered in seconds. But they say everything was over loaded and the information about account or purchase review was incorrect and there was no form of investigation on my account.
Normal purchases should process with-in a few minutes as expected. I thought to myself maybe Windows 8 Store with almost instant install and purchase or xbox live instant purchase and watch has spoiled me in to thinking online purchases of software should process in minutes not hours unless something is wrong which is was. So no I'm not spoiled this wasn't acceptable and they agreed.
I'm happy, other than I lost 2+ hours of my work day ($240) to buy a $99 product I had already downloaded and used just needed to activate.

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