HT1541 I have an ipad and ipod and my account is set up on both devices so I decided to send a gift to my email 15 pound, but when I looked on my account details it says that the gift hasn't been redeemed how do I cancel the gift or actually get it?

I want to cancel an itunes gift card

You'll need to contact iTunes Support team to cancel the purchase.
http://www.apple.com/emea/support/itunes/contact.html

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HT1498 We have created account, and password, but when we try to rent a movie is says password is invalid. It is not, because we can access the websute using it. Anyone help me. We have checked over and over. What are we missing?

We have created account, and password, but when we try to rent a movie is says password is invalid. It is not, because we can access the websute using it. Anyone help me. We have checked over and over. What are we missing?

On your mac/Win PC can you log into the iTunes Store with your Apple ID and password??
Can you download one of the free songs/books/ videos (look under Free on iTunes)?

My macbook pro keeps saying I have 450 gigabytes out of 500 that are used. But when I look on finder there are no files that are anywhere close to that amount. I went through and deleted files from my mac and now I only have 10 gs free

My macbook pro keeps saying I have 450 gigabytes out of 500 that are used. But when I look on finder there are no files that are anywhere close to that amount. I went through and deleted files from my mac and now I only have 10 gigabytes of additional space free. My mac now says I have 440 gigs of other that is used. But does not make sense, do I have a virus?

Since you have not identified the OS your MBP is using, these extract may or may not assist you.
http://pondini.org/OSX/LionStorage.html
http://pondini.org/OSX/DiskSpace.html
You may also download from the Internet OmniDiskSweeper (free) and open it it will show all of the files on your MBP and the respective sizes.
ciao.

TS1503 My iPhone 4 says that there is not enough memory to download apps like Facebook and Instagram. When plugged into iTunes it says that 4GB is filled with "other". How do I clear the "other"? What is this?

My iPhone 4 says that there is not enough memory to download apps like Facebook and Instagram. When plugged into iTunes it says that >4GB is filled with "other". How do I clear the "other"? What is this?

Other is usually around 1 GB...
A ' Large Other ' usually indicates Corrupt Data...
First Try a Restore from Backup... But... if the Large Other Persists, that is an Indicator of Corrupt Data in the Backup... Then a Restore as New is the way to go...
Details Here > http://support.apple.com/kb/HT1414
More Info about ‘Other’ in this Discussion
https://discussions.apple.com/message/19958116

TS2988 I purchased a ringtone and it is not visible in my cloud, etc, but when I try to purchase it again, it says that I have already purchased it. Where can I recover my ringtone?

I purchased a ringtone and it is not visible in my cloud, etc, but when I try to purchase it again, it says that I have already purchased it. Where can I recover my ringtone?

Try Here > https://discussions.apple.com/docs/DOC-3792

I purchased a ringtone and it is not visible in my cloud, etc, but when I try to purchase it again, it says that I have already purchased it. Where can I recover my ringtone?

I purchased a ringtone and it is not visible in my cloud, etc, but when I try to purchase it again, it says that I have already purchased it. Where can I recover my ringtone?

Try Here > https://discussions.apple.com/docs/DOC-3792

HT1420 I authorizsed my computer but when I I try sync my iPhone it says that I need to authorize my computer, what do I do?

I authorizsed my computer but when I I try sync my iPhone it says that I need to authorize my computer, what do I do?

Hi RaychelM,
If you are repeatedly prompted to authorize your computer, even after you have already done so, you may find the following article helpful:
Apple Support: iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
Regards,
- Brenden

HT4623 I have an iPhone 4S that i dont use anymore. It is locked with a password & i can't remember the password. i am wanting to let my child use this phone now but when i connect it to my computer it says that it cannot find the device driver. How can i

I have an iPhone 4S that is locked with a password & cant remember password. when I connect to my computer it says that it cannot find the device driver. How can i fix this?

Hello jlb1977,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
place the device in recovery mode and restore it to erase the device:
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Continue holding the Home button until you see the Connect to iTunes screen.
iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
Best of luck,
Mario

Hi. my daughter has an iphone 4s and she has forgotten her passcode and wont let her use it at all now. it says that it needs to be connected to itunes, but when i do.....it says that it needs the passcode. what do i do??

Hi, my daughter has an iphone 4s and has forgotten her passcode, and it totally shut down her phone. it says to connect to itunes, but when i do that.....itunes says that i need the passcode. how do i fix this??? please help

iOS: Forgotten passcode or device disabled after entering wrong ...

HT4623 i have a ipad1 but when i look for new software updates it says it has the latest ( being 5.0) nothing higher?

hello, how do i go about updating my iOS on my ipad to higher or latest as it is only iOS5 and some apps/products will not work or run unless higher?

iOS 5.1.1 is the last update for that model.
See the chart below to determine whether you can upgrade your device and what you can upgrade to. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes in order to upgrade.
IPhone, iPod Touch, and iPad iOS Compatibility Chart
     Device                                       iOS Verson
iPhone 1                                      iOS 3.1.3
iPhone 3G                                   iOS 4.2.1
iPhone 3GS                                 iOS 6.1.x
iPhone 4                                      iOS 7.0.x
iPhone 4S                                    iOS 7.0.x
iPhone 5                                      iOS 7.0.x
iPhone 5c                                     iOS 7.0.x
iPhone 5s                                     iOS 7.0.x
iPod Touch 1                               iOS 3.1.3
iPod Touch 2                               iOS 4.2.1
iPod Touch 3                               iOS 5.1.1
iPod Touch 4                               iOS 6.1.x
iPod Touch 5                               iOS 7.0.x
iPad 1                                          iOS 5.1.1
iPad 2                                          iOS 7.0.x
iPad 3                                          iOS 7.0.x
iPad 4                                          iOS 7.0.x
iPad Mini                                      iOS 7.0.x
iPad Air                                        iOS 7.0.x
=====================================
Select the method most appropriate for your situation.
Upgrading iOS
   1. How to update your iPhone, iPad, or iPod Touch
   2. iPhone Support
   3. iPod Touch Support
   4. iPad Support
     a. Updating Your iOS from iOS 5
          Tap Settings > General > Software Update
     If an update is available there will be an active Update button. If you are current,
     then you will see a gray screen with a message saying your are up to date.
     b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
     c. Resolving update problems
        1. iOS - Unable to update or restore
        2. iOS- Resolving update and restore alert messages

How do I redownload previous purchases? Itunes says that the items are downloaded, but when I select them in my library it says that the original file can not be located.

I've gotten a new computer, the hard drive of my original one had issues and I wasn't able to move all of my iTunes over to my nec pc. I went to the purchased area on my iTunes to redownload the missing stuff (music and tv shows), but it says that they all are already downloaded onto my pc. I do find the items in my library but they won't play, I get the option to "locate" the missing original files or "cancel". I've even tried simply repurchasing the tv series, but I get a message to go to my purchases to redownload. Any suggestions on what to do?

If you plug in your iphone, click on it in iTunes, and go to the apps section, it should be checked to sync apps if you want them to show up in iTunes as well as your iPhone. Once synced they will show on both.
Then if you click Apps under the Library header in the left panel of iTunes, you'll be able to permanently delete apps, removing them entirely from iTunes. Highlight an app's icon or a group of icons by holding down Shift and hit the delete key (or select Edit > Delete from the top menu or right-click on an icon and selecting delete).

I changed my Apple ID but when I try to download an app it still asks for my old Id passwor. How do I reset the ID to my new one one my iPad so it will recognize it?How

How do I reset my IPad 2 so it will recognize my new Apple ID? It won't let me download apps because it's still associated with my old email and ID.

Tap on your id in Settings > iTunes & App Store and log out of the account, and then log back in with the updated version of your account so as to 'refresh' the account on it (you updated your existing account with a new email address, you didn't create a new account ?).

I want to find my ipad mini, but when i enter with my apple id it says that its not registered, how can i find it if i think its missing?

Hi, I need help locating my ipad mini, I used find my phone, but when i log in to icloud, it says to be not registered.
because i dont know where it is i cant configure it.
and im wondering if with the info on the box i might be able to find it, or any other way?

You can track your iPad if you have enabled Find My iPad.
Did you enable Find My iPad?

When I launch ITunes a window pops up saying that this version has not been correctly localized for this language please run english version?

Can someone please tell me what I need to do. My Itunes won't open up. A window pops up saying that this version is not correctly localized for this language please run the english version.

Let's try a repair install of iTunes.
Restart the PC first.
If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair".
If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", and click "Change". Select "Repair" and click "Next" as per the following screenshot:
Can you launch your iTunes now?

TS1702 I have been invoiced twiced for the same in-app purchase. How can I cancel the second one?

I bought a magazine in an iPad app called 'lekiosk' that crashed but the magazine has been bought successfully. I received the iTunes store receipt some days later and realised that the app purchased twice the same magazine and I would like a refund on the second one. How should I proceed?

https://expresslane.apple.com/Issues.action

HT1541 I have an ipad and ipod and my account is set up on both devices so I decided to send a gift to my email 15 pound, but when I looked on my account details it says that the gift hasn't been redeemed how do I cancel the gift or actually get it?

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