HT1551 Apple TV Purchasing Problem

Hello, My Apple TV says to contact customer support, after I attempted to rent a movie. It says the purchase cannot be completed. Help!

Do as it says and contact iTunes customer support instead of posting to these user to user technical support forums.

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APPLE TV , PURCHASE PROBLEM

Please help, today i bought apple tv 3th gen., everything was ok untill i bought songs . Songs didnt show up in purchase songs in Apple tv !!!
In iphone i found them and download them from cloud same was in computer .
Thank U

I believe you need to activate Apple Airstream. The original Apple Tv uses a hard drive. The new ones use airstream and an upgrade to your older Apple TV should provide that.
I use two of the older units and had to make this change.
Good luck, GTB

HT1551 Apple TV setup problem.

When I set up my Apple TV the screen turns on with the apple logo for about one second and then turns off again. I have no sound issues. If I hit the remote the lady makes all sorts of noises in a sped up voice. Any suggestions?

Do as it says and contact iTunes customer support instead of posting to these user to user technical support forums.

Apps store wont let me download free app due to previous purchasing problem? help!!

apps store wont let me download free app due to previous purchasing problem? help!!

Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill ? If it's not then that might be the reason that you are getting the security code error : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

Has Apple fixed the problem with 4G cellular connection?

Has Apple fixed the problem with 4G cellular connection on the iPad 3?

Cellular connection problem was for US connection in Houston, Texas. Have an iPad 2 which functions perfectely on Wi-Fi or 3G. Bought an iPad 3 strictly to get the increased speed from the 4G LTE connection. Purchased on with the AT &T cellular. Wi-Fi functions fine, but 4G LTE connection is terrible when it connects at all. Went to AT&T and they said no problems with service in my area, but never get over 2 bars and most times, Web pages load very slow or will hang and not load at all. Went to the Apple store and they said it was AT&T network problem and went to AT&T and they said no problems with their service. Went to the Apple communities forum here and discovered that many people were having the same problems with the 4G LTE cellular connection on their iPad 3's. Didn't seem to matter if it was AT&T or Verizon. So I decided that I would just return the unit and wait for Apple to fix the problem. Hence my question.
Appreciate very much your time in responding to my question.

I brought I pad air 3 months ago, but recently I can't install any application and can't make an update. Even I can't install the free application. I can see ... There is a previous purchase problem please Singh up your bank information again. Plz help

Hi , I brought an I pad air 3 months ago. But recently I can't install any application and can't update any application. Even I can't install any free application. I can see one dialogue box about in red colors " there is a previous purchase problem please type your bank information correctly" . So I don't know what to do please help me. Thanks

The message implies that a previous purchase may not have been paid-for due to problems collecting the money from your account. Have you tried logging into your account and updating/changing your payment details (tap on your in Settings > iTunes & App Store on your iPad and tap 'view Apple id' on the popup and sign into it) ? Until there is an accepted payment method on your account (credit card, redeemed iTunes gift cards) and what you owe has been paid then you won't be able to download anything (including app updates).

TS2753 Has your debit/credit card been charged for unauthorized APPLE Itunes purchased? How do you find out who used it?

Has your debit/credit card been charged for unauthorized APPLE Itunes purchases? How do you find out who used it?

Max OSX 10.6.8, iTunes 11.1
I had a similar problem: I wanted to synch my playlist to my iphone. I like to have my playlist sorted by genre. But under each genre, albums are not sorted by the track numbers. This is a problem, especially when I am listening to club mixes when the DJ smoothly transitions from 1 track sequentially to the next one. Under the properties of each audio file, the Track Numbers and Disc Numbers are already there.
My perfect solution was to turn On Sorting - Sort Album under View>Show View Options. Then, select all the songs in that album (Shift click, Cmd click, etc) , and Edit multiple item information (Cmd I). You will see Info-Video-Sorting-Options buttons. Click on Sorting. Then, under Sort Album, Enter the name of the album. Then OK.
You should now have the playlist sorted by Genre, then each album individually sorted by track numbers. On your playlist you should see, if you scroll right, the column added called "Sort Album".
Hope this helps.

Apple TV - Sync problems

I have called Apple support about this, but they did not have an answer.
Apple Tv is configured to connect to my mac which runs Itunes all the time. Has been working fine but recently purchased two movies off Apple Tv. Movies download to Apple Tv but will not sync them back to master Itunes library. Purchases are not recorded in the purchase history on apple tv nor Itunes. The ONLY way to back them up is to request the movie to be placed in downloads on Itunes.
This change happened sometime between Dec 08 and Jan 09. Before that time, all Apple Tv purchases would store on master Itunes since I stream all movies.
I performed all the recommended steps, including a factory reset which did not fix the problem. My theory is that when the ITunes store made changes to the DRM, something got messed up.
I recommend that all movie purchased be made in Itunes so you can have a backup of the movie until this problem is resolved.

I had this problem once and solved it, but I don't know if your situation is the same. I had gotten rid of my Movies folder in the iTunes Library and replace it with an alias. The alias Movies worked great EXCEPT for syncing back to iTunes from the Apple TV. So I renamed that alias something else and made sure I had a real folder in my iTunes Library named Movies. After that, all worked perfect. Check that you have a Movies folder.

HT204053 Multiple Apple IDs (2) with Purchases & iTunes Match. Apple TV Purchases. Not happy to have to log in/out to view and enjoy my Purchase Contest. What's the solution?

Multiple Apple IDs (2) with Purchases & iTunes Match. Apple TV Purchases. Not happy to have to log in/out to view and enjoy my Purchase Contest. What's the solution?

Hi
i ran into the same problem. surprisingly though, i am not using multiple apple id and just one mac.
i did change both the account (apple id) and the computer (from pc to a mac server), but home sharing is on and the apple tv (1) is synced with the new computer.
i can connect to the itunes store and browse through it (signed in at all times). i cannot purchase any content and cannot play transferred rentals from the computer (apple tv is not authorised...)
somehow, it seems the apple tv was stuck with a previous id.
i have just now re-authorised my computer on the account and will give the apple tv another try. i did notice a message during the re-authorisation process. the apple tv is being authorised. this gives me hope.
in any case, your setup seems to be a dream come through. i decided to phase out my high end multiroom linn kivor system (over 20k back 6y ago) to an itunes based system. apparently you managed to build something.
i tried an itunes based nas but gave up due to complex operation (and overheating on top) and went for a mac server. i will be using windows clients though.
most of my content is cd based. can you sync purchased content between pc's? or with a server?

Apple Admits Screen Problems

From appleinsider.com
Apple this week confirmed reports that some of its new iPod touch players left its manufacturing facilities with defective screens and said the company is actively working to remedy the issue.
Several iPod touch customers have reported that their 16GB players exhibit an issue where playback of dark video scenes is almost unwatchable, and have further suggested that Apple may have equipped the new players with screens that are inferior in quality to those used in the iPhone.
"[S]some early iPod Touch units have had defective screens, where images appeared too dark," the Wall Street Journal's Walt Mossberg revealed in his own review of the player published Thursday. "Apple says this problem affected a small number of units and is being remedied."
Like AppleInsider's review unit, which appears to be one of the unaffected units, Mossberg said his two iPod touch test units "displayed beautiful images." He did, however, take issue with the player's battery life, which failed to meet Apple's claims in his own tests.
It's presently unclear how widespread the iPod touch display issue may be or what remedial action Apple will offer to customers who own affected units. Such information will be published once it becomes available.
I'm hopeing the next shipment is a good one since I'm getting it soon.

Many of the major Apple news sites are reporting this (e.g. Engadget.com, Macrumors.com, Appleinsider.com, etc). However, Apple has yet to step forward with a resolution. I have an iPod touch that is affected by this issue and so I called the 2 Apple retail stores in my area today to find out if they were accepting returns/offering an exchange. Both locations that I spoke with said that I need to make an appointment with the Genius Bar. I purchased my iPod touch on Monday and so I'm planning to wait this out to see how Apple decides to respond/resolve to this.

Apple Volume Purchasing Program not working

Apple Voluming Purchasing website not working...what is wrong? I can search, put in the quanitity, but when I go to buy, the website says "experiencing technical difficulties, please try later" This has happened over the last 3 weeks.

Hi..
Use the email form to report the problem to Apple here > Apple - Support - Mac App Store - Contact Support
Make sure and download the guide > Apple - Business - App Store Volume Purchasing for Business

I bought an Apple TV and used its yesterdary all the day...when I rented a film, its spend about 4 hours to charge... I think it isn't normal... Did Apple had some problem in their network yesterday? Do you have some clue to me? Tks and Rgds

I bought an Apple TV and used its yesterdary all the day...when I rented a film, its spend about 4 hours to charge... I think it isn't normal... Did Apple had some problem in their network yesterday? Do you have some clue to me? Tks and Rgds

Download time is mostly related to your internet connection speed. Beside, there's no need to wait for the entire movie to download before you start watching it; only some buffer needs to be downloaded. When the buffer is filled, you should get a message that your rented movie can now be watched which usually happen within a minute of the purchase on standard cable connection.

I bought an unlocked iphone 5s with full paid but what i got is "SIM Not Valid". Don't know this is because of Apple or Sprint problem?

I bought an unlocked iphone 5s with full paid but what i got is "SIM Not Valid". Don't know this is because of Apple or Sprint problem? It suppose to be unlocked and allow me to use any carrier worldwide. What is going on? What should i do? Return a phone and get refund?

If you purchased a Sprint iPhone, you DID NOT purchase an unlocked iPhone. All Sprint iPhones are carrier locked to Sprint, & Sprint will only authorize the unlocking of the sim slot for current customers using the phone on their network. If you are not a current customer, using that phone on Sprint's network, you wasted your money, as Sprint will not authorize the unlocking of the sim slot.
So, it the above is the case with you, yes, return the phone for a refund, if you still can.

Has Apple acknowledged the problem yet with itunes aborting preview of songs after about 10 seconds on windows 7 and if so is there an answer other than ipconfig?

Has Apple acknowledged the problem yet with itunes aborting preview of songs after about 10 seconds on windows 7 and if so is there an answer other than ipconfig? IPConfig /flushdns doesn't help at all. Until they fix it I will be previewing and buying my songs thru Amazon.

Doublechecking ... do you still get that if you update to iTunes 10.6.3.25 (just released today)?
http://www.apple.com/itunes/download/

Transfer old Apple ID purchase info to New Apple ID for iCloud purposes

Transfer old Apple ID purchase info to New Apple ID for iCloud purposes
I currently have an apple ID that i have used for many years of ABC. This will hold all the apps and songs etc that i have purchased over the years. So i can currently download apps from app store using the new "purchased option" from the "Cloud".
I have just set up and wish to make a new account my main account for iCloud and all purchases. This is XYZ . How do i get all the purchase history and account actions from ABC apple id, to map across to the new XYZ apple id.
My objective is to log into my iphone on itunes, app store and icloud using the new XYZ apple id, but still be able to view and download any and all previous purchases held against the ABC apple id.
Can I/Apple port this account over so all history of purchases on ABC apple id, is now held against the new XYZ apple id.
Thanks

RE all those that say it cannot be done or why do i want to or need to...
When my phone (on iOS 5) had the old/main apple ID logged in and used, the iCloud page where you can enable iCloud for apps, mail, notes etc - it would not allow me to turn on mail or notes for iCloud. Said i needed to create an iCloud/Mobileme address to use these features.
When i created new mobile/iCloud account today it worked fine for all iCloud options on my iPhone. Also, the emailed address for mobileme/icloud was more to my needs/liking.
The new mobileme/icloud ID created today cannot have my main email address added to it as it says my current/main apple id is that email address.
Any suggestions?

HT1551 Apple TV Purchasing Problem

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