HT1551 Audio issues on Apple TV

I can hear the clicking of my remote , I can also get audio from airplay devices but I can't hear any of my Apple TV apps like Netflix or iTunes. Any ideas? Totally confused

Have you tried adjusting the "Audio Out" and the "Dolby Digital" settings in settings > audio and video? It may be worth trying several combinations of these settings, although typically it is the "Dolby Digital" setting that causes most problems for users.
If you are using a sound system/receiver, make sure that you have correctly mapped the input port on your sound system to the output, if you are unsure about how to do this, refer to the manual that came with your sound system.
Have you tried playing various content sources (i.e. podcasts, music, iTunes Store video, other video etc), do you have the same problem with all types of content? If you use optical you might also check that you can see a red light at the end of your optical audio cable. Is your optical audio cable plugged straight into your sound system, or does it go through a switch or other device?

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HT201777 WHAT IS CAUSING THE NO AUDIO ISSUE ON APPLE TV?????

I work at a school. Every single classroom has an apple TV device connected to all projectors.
Staff constantly have issues where they are seeing visual but NO SOUND.
We created an Airplay Audio Fix in which they can install! (takes about 10 seconds) this disconnects them from the ATV.
Once they connect back up as per normal and use audio the audio comes back instantly.
We are unsure of what is causing the NO SOUND issue.
We know how to fix it otherwise (powering off ATV, unplugging the cables etc... OR OUR AIRPLAY FIX which saves us a lot of time from running from classroom to classroom.
DOES ANYONE KNOW WHAT IS CAUSING THE NO AUDIO ISSUE? I HAVE COME TO A CONCLUSION THAT IT MAY BE BECAUSE STAFF ARE NOT DISCONNECTING FROM THE ATV BEFORE THEY LEAVE THE CLASSROOM I.E. CLOSING THE LAPTOP LID, WALKING AWAY FROM THE CLASSROOM VIA THE IPAD ETC..
THIS MAY NOT BE THE CASE AND AM WONDERING IF ANYONE KNOW WHY THE ISSUE OCCURS. I DON'T NEED TO KNOW HOW TO FIX AND WE HAVE A SIMPLE FIX BUT JUST THE CAUSE OF THE PROBLEM.
ANY INFORMATION WOULD BE HIGHLY APPRECIATED.
THANKS FOR ANY SUPPORT.

Could be network bandwidth issue transiently if Macbook makes loads of wi-fi accesses when starting.
Could be wireless router transiently becoming unresponsive to AppleTv while it negotiates with the new device.
Could be the MacBook finding AppleTV and some communication between them taking priority on the AppleTV such that AppleTV can't handle the music playback too - it should be designed to be resilient to this sort of thing, but it isn't a very powerful device and some hiccups i think are due to it's hardware not coping, just like a computer becoming transiently unresponsive if CPU hogged by some process.
If you are opening iTunes on Macbook, try unchecking 'Look for AppleTVs' in Preferences - I seem to recall a few people saying this helped a similar issue, and it would imply that this prevented some interaction between itunes and AppleTV that stopped other functions transiently.

New Audio Issues with Apple TV

As of last week my Apple TV has not been able to play audio on a consistant basis. I have it connected to a Samsung TV which is connected to Sony Soundbar Station. The Apple TV audio plays for 2 seconds but then switches to the Cable Audio. I have had the Apple TV for 2 years with no issues before last week. I am playing my movies from my Macbook Pro (last 2008 model)
It seems to be a problem that many are having. Has anyone found a solution or should I just restore the unit?
Thanks,
Luke

I've found that more times than not, some devices DO NOT like converters.
For example, I had a Mini-HDMI to Full-sized HDMI converter. It never worked no matter what I tried. But the pieces independantly worked fine.
So I finally had to buy a cable that had Full-sized HDMI on one end and Mini-HDMI on the other. With no adaptors. Then everything worked fine.
Just something to think about.
Just wondering though.
Why not connect the Optical cables directly from the TV to the Stereo instead of trying to create adaptor bridges from the Apple TV.
What may be happening is that the Audio is automatically going through the HDMI and not wanting to use the aux audio setup you have created.
If you are intent on keeping the setup this way, you need to go through the device settings to see what can be changed.

TS3623 Audio issues with apple tv

There's no audio on the movie playback for purchased movies. Trailers and home videos work fine. Any suggestions?

I would first check the audio settings on your TV, with the optical cable as the last resort.

Sound issues with Apple TV show rentals/"choppy" sound quality

I have been renting "Lost" episodes from the iTunes store on my new Apple TV. There is something wrong with the sound quality. It's very choppy. Almost like a fan is cutting up the sound. Anyone else experience this problem? What's the fix?

Hello there, cjb1992.
The following Knowledge Base articles offer up some great steps for troubleshooting audio issues with Apple TV:
Apple TV: HDMI audio stops working
http://support.apple.com/kb/TS2090
No audio when using Apple TV
http://support.apple.com/kb/TS3789
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Apple TV 2 Optical Audio Issues

Hey everyone.
I'm usually a DIY kind of person, but at a certain point I just need some help. I recently bought an Apple TV 2nd gen, which I really enjoy. However, being an owner of multiple Apple devices, it's somewhat conditioned me to expect a level of fluidity with everything of theirs I buy. The problem I'm having is with the audio, and it might seem small, but it's driving me nuts.
My setup is a mut. I have a 24" or so Samsung HDTV where I have the HDMI plugged into. I use an optical audio cable to connect the Apple TV to an ancient LGDVT418 receiver, to which a Bose Acoustimass III speaker set is connected. It seems like the problem could be in the receiver, but even though it's very old, it's worked with just about anything I've hooked up to it in the past. The smaller issue is the fact that the clicking noises in the menu only sound every once in a while, a problem that doesn't happen when the sound is coming from the HDTV.
The bigger problem is the "delay" in almost everything I stream. I use quotes because as a musician, delay means there's a gap between what's being played and when you hear it. This is different. On Netflix, for example, when I start a TV show, it loads properly, but there's about two seconds before the audio actually starts playing. The video is perfectly in sync though. At first I tried to ignore it, but it's really started to bug me. This also happens with movies and TV shows on iTunes, and especially when using AirPlay from my iPhone or macbook.
Any help would be much appreciated!

The manual says :
Optical digital audio port
Connect Apple TV to a home theater receiver that has an optical digital audio port,using an optical digital audio (also called S/PDIF or TOSLINK) cable
You use an adapter to connect the optical digital audio port to your Beatbox? How does that work? What does the manufacturer say about digital to analog conversion?

Has anyone experienced the loss of audio when using Apple TV when it has been working fine?

I can't get any audio through my reciever when using Apple TV. It's been working fine until a week ago. I've check my reciever, unplug the TV, and Apple TV as described but nothing. I switch to my Direct TV input and I can get audio when not using ATV. I've tried most everything I've read on blogs but nothing. One of those "pull your hair out" issues. Any direction would be appreciated. Thanks, Vince

Hi there Vfall!
I have some information for you that can help you troubleshoot this issue:
If you can see video but can't hear sound
If Apple TV is connected to a receiver, make sure the receiver is turned on.
Make sure the input setting you've selected on your receiver matches the input you have your audio cables connected to. See the documentation that came with your receiver for more information.
Make sure the volume on your TV or receiver is turned up and isn't muted.
Check whether you can hear sound while playing video only. Also, check whether you can hear audio feedback while clicking through menu options.
If you're connected to the HDMI port on your TV and Apple TV, make sure your TV supports audio through its HDMI port. The HDMI ports on some older TVs support only video.
If you are using HDMI audio, try disconnecting and reconnecting the HDMI cable.
If you're connected to the HDMI port on your TV and Apple TV, make sure your TV is setup to receive audio from HDMI. For some TV's this is automatic, but for others there is a choice between digital and analog (for HDMI audio, choose digital). Read more about HDMI audio.
Try the other audio outputs on Apple TV to see if they work.
If possible, try using different audio cables.
This information is taken from the following article:
Apple TV: Basic troubleshooting
http://support.apple.com/kb/ht1551
Thanks for coming to the Apple Support Communities!
Regards,
Braden

Bootcamp 3.1 and imac windows 7 64bit update not installing. Audio issues!

After many days of work getting the windows 7 working in bootcamp in my imac 27 (still with audio issues) I eagerly awaited the bootcamp update and imac updates.
Neither will install.
Then I find that according to tech support as of now I have to reinstall Windows 7 again for the updates to work!
It took me 5 full 8 hours days to get all my scientific programs installed and working, now I find I can't even simply update the drivers I need. I don't want to reinstall.
My only issues are audio.
Here they are:
1) The headset jack works fine on the Mac side, but in Windows 7, it causes the i7 intel CPU to go crazy. There is no CPU spike on the mac side.
2) The headset jack in the imac is a trrs jack. The same as in the iphone, a tri-band jack that has three bands, two audio out channels and one mic in channel. A trrs headset works fine on the mac side with using the headset mic (as in iphone) rather than the built in mic. (this provides much better quality for sound recording). I don't want to use a usb mike.
In Windows 7 the mic part of the trrs headset does not work.
3) In Windows 7 when going into audio devices recording, no audio mixer shows up, so when I do video or audio screen capture the only way to capture the sound is through the speakers and then back through the imac built in mic, rather than directly through the unit. (terrible sound quality) On the mac side the mixer element works fine.
Now I find from other imac users that even the new updates for the imac on windows 7 don't address and fix the audio issues. I am sure not going to go through 5 more days work only to find the audio issues still don't work.
I need these audio aspects to work properly though!
I have tried to get drivers for the cirrus logic audio card, but guess what there are none available and cirrus logic doesn't even recognize the board or offer drivers.
I have many windows programs I must have for my scientific research!I bought the top of the line Imac with all the bells and whistles because Apple promised that the machine could run Windows 7 in bootcamp natively!
It doesn't. This has been a nightmare of problems.
Is Apple going to step up to the plate and make good on their promises?
Does any one have a fix for any of the audio issues, or know how to install the new drivers without a complete reinstall of Windows?
Installing a few sound drivers and software should not require a complete reinstall. Getting the proper drivers for the headset jack audio in and audio out jack should be the most basic of fixes. Making the audio mixer work should be elementary.
If you are an Apple tech person or an Apple user that can help on these issues, please do!
Thanks, Dr. Duke
An American profesor in Europe.
PS I will post this under Imac windows 7 updates without a reinstall and under
imac Sound issues.

On another thread a few people have responded saying that their imac has the same situation, the cpu is going crazy and the imac gets hot with headphones or speakers plugged in. But this doesn't happen in the mac side.
If you have an late 2009 imac and don't have these audio issues, let us hear from you. If you don't, lay out the problem here.
Here is my last two cents in to the inquiry.
Not only does the cpu run crazy but the imac 27 gets very, very hot. Since I unplugged the headphones, it runs much, much cooler.
Certainly, some Mac engineers should take care of this problem, it seems it is universal on all the imac 27's and from what I gather, the smaller screened cousins too.
Also, we certainly want a stereo mix option for audio in or out, or what is called "what you hear" or wave out. Imac is supposed to be much geared to multimedia apps.
Finally, the mic jack part of the trrs set up MUST be fixed! A lot of manufacturers are going to headset combo jacks as they call them, mic in and stereo out on the same tribanded plug. But, the old single jack for mic in and single jack for stereo out are two tiny parts of the hardware and super inexpensive for the manufacturer. Why in the **** to go to the "advanced" triplug if the **** thing doesn't work.
Mac has a great reputation. I hope they remedy these problems right away.
Anyone whose imac 27 or 24 whose headset plug is working correctly. Let us know! I don't think anyone's is, but I think that few people understand that their cpu is running so much faster with the plug in, plus few even understand the combo jack and the triband, or trrs audio jack! Out of 4 audio technicians I talked to, not one of them knew what a trrs jack was or that you even have a mic in jack as part of the headset jack!
When I told one senior that it worked on the Mac side, he didn't believe for a while, thought my sound might be recorded from the onboard mic, but I proved it to him by tapping iaudibly on my iphone mic headset and and it showing up in garage band clearly and listening to big difference in audio.
As for a usb audio adapter, I am in a neon light environment and find that those adapters are more sensitive to electrical interference. Besides I want to use the headset jack as it was meant to be used!
Thats it.
Again, if anyone using an imac 27 and windows 7 64 or 32 doesnt have these problems, let us know! We are all anxious for a fix!
Best to all!

My Ipad 2 external speakers does not work and headphones has popping sound. This all occured at the same time as my Iphone and Ipod headphones only played mono (no, the "mono" option is not on). How can there be audio issue for all these devices?

My IPad 2 external speaker does not work and the original headphones have popping sound when used. This all occurred at the same time as my IPhone and IPod headphones only plays mono (and no, the "mono" option is not on) with the original headphones, as well as, other headphones tested. How can there be audio issue for all these devices at the same time?
As you may have noted from the list of Apple devices I own, I believed in the Apple and the products it was producing; but it is hard to believe from my experience and the other voices within the Apple Community that we are all experiencing the same hardware issues. Especially since I recently, I upgraded to an IPhone 4g (no, my faith in IPhone 5 series is very little) and is experiencing the same audio problem as described above. So now, I am off to the Apple store again to be told that it’s a hardware problem on new IPhone. Really? Apple, what happen to the pride in the product you were producing?

Everyone does things a little differently. I love to "jam " along with iTunes ( or old Lp's) . Always have. That's where/how I've learned to play .
I'm sure leonieDF is giving a proper way to jam along on a keyboard with an iTune. He blows my mind all the time with what he knows. Nuff respects to him !
What I do is make a GB project I call "Jam With". I'll make several new tracks that are blank. Just has a few instruments named in the blank tracks. You can change those per song ...
Because I'm not concerned about changing the pitch / key.... of the iTune or the tempo ... I can simply play along with it.
Peace,
P. Dreadie

My iPhone 5 is suddenly having audio issues through the headphone jack.

So this is a strange situation, and I'll try to explain in depth so that someone might be able to suggest a solution. As reference, I have an iPhone 5 that I purchased in late-February. I've had every other model of iPhone except for the first iPhone, so I am pretty familiar with the device. I used to be on AT&T, and switched to Verizon when I upgraded to the iPhone 5.
Two days ago, I was on a six hour road-trip, and I'd been playing my music like normal through my car's auxillary cable. After stopping for lunch, I went to plug my music again, but once the music started to play, I realized that only the drums were playing at normal levels while the vocals were very, very soft. I switched through a few different songs, and realized that all the songs were being played at different levels; sometimes the backup vocals were normal levels while the instrumentation and lead vocals were quiet, or vice versa. I decided to plug my iPhone in to charge, and when I did this, the audio levels were all normal. However, the iPhone was NOT charging. I removed the charger, and the audio went back to being weak and distorted. I went back and forth at this for a bit, trying to figure out what was going on.
Since then and after some testing, I realize that my iPhone will now only charge anywhere EXCEPT in the car charger (I simply use my USB cable that came with my iPhone and plug it into the power adapter I have in the car). This morning, I tested the audio in my home speaker system, and I had the same audio issues. Only half the song's tracks would be at normal audio levels, while the other half would be at a very quiet, almost nonexistent level. I tried plugging my charger into the phone to see if that'd make a difference, but instead of the audio going back to normal like it does in the car, the music stopped and there was just crackling and very noisy distortion sounds.
I'm super confused and not sure what to do. This has never happened to me with any of my iPhones. I am updating my software right now, and am hoping that that may help somehow. Otherwise, I'm at a loss. Any suggestions as to what I should do would be greatly appreciated!

Do the new iMacs have digital audio out through the headphone jack?
Yes.
http://support.apple.com/kb/SP576

STILL have MBP audio issues after Bootcamp 3.1

I have a mid-2009 MBP 13" with Snow Leopard, running 32-bit XP Professional with SP3. I just updated to Bootcamp 3.1 after dealing with low audio, robo-voice from the internal microphone, and spooky red light/trackpad nonsense for months. While 3.1 fixed the red light and the trackpad, my audio issues still remain; I get very poor volume on the Windows side and my voice is still distorted, slow and generally crappy when I use the built-in microphone in the microphone test. The mic doesn't work at all in Steam, which is the whole reason I want it. Was 3.1 supposed to fix these audio issues? It doesn't explicitly say so on the download page, but it seems like it's been quite effective for other people, so if it is supposed to fix the audio I suppose I'm going down to the Apple Store.
If 3.1 wasn't a magic bullet, can anyone suggest a fix? I'm pretty fed up by now with this issue. I tried reinstalling the drivers after extracting them from the BC 2.2 update (found that process on these forums), and it did nothing. The link to the New Jersey school's site (another suggestion from the forums) no longer works for whatever reason.
Thanks!

Use Driver Sweeper and the tips on how to use and troubleshoot
http://www.guru3d.com/category/driversweeper/
You may also want to use Windows Installer Cleanup as I mentioned.
Also CCleaner can help.
MSCONFIG.exe can lead you to the services and startup items being loaded
Programs control panel of course to uninstall the program
Device Manager to rollback; or uninstall and manage device drivers
Apple installs a number of drivers, services, startupitems so you really have to get familiar with the OS and where/how to manage things.
Windows 7 supports RESTORE POINTS. Use 'em! and set one before just in case (any good installer or update should create a new one but good to have your own), and make sure there is 10-30GB of space for restore points.
System control panel advanced protection -> configure your boot volume settings

Mavericks 10.9.1 Upgrade = Audio issue (lost 5.1 through HDMI)

Hello guys and gals,
I've Macbook pro 15" retina connected as follow
Macbook Pro -> Sony HT -> LG LED TV (55LA7400)
The connection is made via HDMI port. Everything was working fine, no issue when I was using previous OS. Apps such as XBMC, etc was able to output 5.1 fine.
I just upgraded to 10.9.1 and experience Audio issue.
With TV OFF: I was able to see the 5.1 Selection via Audio Midi Setup. Using the built in test feature, was able to check all 6 speakers fine.
However, as soon as I turn on the TV, Macbook screen flickers (as usual when ie tries to recognize the TV and enable Video out) I can only select 2CH via the setup.
This apparently, wasn't the issue prior to the upgrade.
Please advise,
Thanks

I should have said - I tried that earlier but I just get:
'This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.'
My 17 inch Macbook Pro is pretty old (2009) and I took it over from my son 3 years ago so I wasn't involved with the initial installation.
Thanks.

Audio Issues with MacBook Pro (Late 2008)

I am seeing an occasional issue with my MacBook Pro (Late 2008). The Audio will go out... and instead you will just hear static-like clicking sounds when and audio even happens. For example... when you have the up/down volume notification on... and you change the audio volume.. you hear clicks. Or... when you open up a file that has audio.. you will hear the static-like click when the audio starts to try to play.
The work around per-se is to completely shutdown and turn the notebook back on. A simple restart does not seem to fix it... it looks like the system needs to have a bit of energy drain first. Which... worries me that this is a hardware issue and not a driver issue.
Wondering how many others are seeing this???

I went to and Apple Support Center last week and I asked some questions about audio because my MBP was having troubles too. The tech told me audio issues are very frequent on these machines and sometimes you have to change a part of the soundcard. He also added you have to bring the MBP to a support center if you're having the problem several times - in my case I'm waiting the next "crash" since I had only 2 issues so far... If you're under warranty go for a check up and see if it really needs assistance. Goodbye

IPhone 5 audio issues when paired with surround sound via Bluetooth.

iPhone 5 has developed audio issues since ios7 updates when its connected to surround sound system via Bluetooth. Audio jumps and skips in erratic and unpredictable manner on music app and worse on third party apps such as YouTube . Have restored phone from factory settings etc. Have also checked surround sound for fault with Bluetooth; iPhone 4 ios7 works fine, android works fine but newest iPod touch with ios7 appears to have developed same issue as iPhone 5 since ios7 updates. Advise people to check for this issue on their Bluetooth devices and any advice would be appreciated on this issue :)

Hey there Vxas,
It sounds like you are gettings some very unexpected behaviour from the iPhone to your bluetooth surround sound system. I would try the troubleshooting recommended in this article:
iOS: How to troubleshoot Bluetooth connections
http://support.apple.com/kb/TS4562
Check that you are in range of the Bluetooth device with which you are trying to pair your iPhone, iPad, or iPod touch. Most Bluetooth devices have a range of approximately 30 feet.
On your iOS device, tap Settings > Bluetooth and find your device in the list. If your device says Not Connected, tap the name of your device to attempt to connect it.
Tap Settings > Bluetooth and turn Bluetooth off and then on again.
Make sure that your Bluetooth accessory is turned on and fully charged or connected to power.
Restart your iOS device.
Tap Settings > Bluetooth and locate the Bluetooth accessory you are currently connected to or attempting to connect to. Then tap and Forget this Device. Try to pair your Bluetooth accessory again.
Note: You may need to re-enter your Bluetooth accessory PIN if your accessory requires one. Some common PINs are 0000, 1111, and 1234.
Restart your Bluetooth accessory by turning it off and then on again1.
Update your device to the latest version of software. See how to update your iPhone, iPad, or iPod touch.
If your Bluetooth accessory has upgradeable firmware, check to see that you have the latest version1, 2.
Thank you for using Apple Support Communities.
Take care,
Sterling

IPhone 5 audio issues on calls with a headset

My new iPhone 5 has audio issues when I am calls with my wired apple headset. The caller cuts out like it having low reception. The ends of words and phrases are dropped as well as soft spoken words. Music works great through the headphones. Calls sound great on the handset just not on headset. Tried different headset. Still not working.
Any solutions?
Tim

The (same) problem exists when using the original Apple headset, which belongs to iPhone 4S, as well as using the Sennheiser MM30i. The new EarPods are the only ones that seem to work properly.
In addition to that, both headsets work perfectly well, when connected to iPhone 4S.
Eventually, both iPhone 5 itself and SIM card have been exchanged by the provider. Unfortunately the problem still exists.

HT1551 Audio issues on Apple TV

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