HT1551 can't get past computers and settings screen - help!!

Moved my Apple TV box to another house we have (worked perfect at old place) - at new place cant get past the "computers" and "settings" screen - also wont accept my apple ID creds which I know are valid - tried a total reset but didnt help - please any ideas are welcome!!
Al Z

Problem went away when I changed my Aopple ID - make any sense to you??
Al

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Can't get past the XP setup screen - help

Hello everyone,
I am trying to install Win XP Pro SP2 on an early 2008 Mac Pro. Ran Boot camp and made a 32GB Windows partition. Put in the Win XP disc. At the blue screen "Welcome to Setup" I am asked 3 choices...to start install (enter), repair (R), or exit (F3)
I have hit the return key, the enter key a million times, but nothing happens!
Just for kicks I tried to select the R key or the F3 key and still nothing happens!
I unplugged all devices except for the wired USB keyboard and the wired mouse and still I cannot select enter!!??!! I've tried plugging them into different USB slots to no avail. Very strange.
Anyone have any solutions?

This was very helpful, just had the same problem. Hope that Apple adds it to the Boot Camp install instructions.... to disconnect the mouse. (They do mention it in troubleshooting, that you may have to move your Mighty Mouse)
Thank you...

HT4623 I "updated" my iPhone4S 16gig this morning and can't get past the "Rescue Email" screen. I entered emails as well as opted out. I have gone back, but Apple ID Security insists I add security questions and mail. HELP!

I "updated" my iPhone4S 16gig this morning and can't get past the "Rescue Email" screen. I entered emails as well as opted out. I have gone back, but Apple ID Security insists I add security questions and mail. HELP!

Claudius,either you didn't read my post, or you jumped to conclusions. I had a skype account that was created using a microsoft account (NOT THE ACCOUNT I AM USING NOW). PURE MICROSOFT ACCOUNT NO OTHER ACCOUNT LINKING.I had to change the primary mail of that account.I was told "no can do" by skype support.I found that if I went to account settings and clicked on the link on the line below the one that said "MICROSOFT etc" (labeled something along the lines of "TV or Device") I got the opportunity to set the password of the "live:username" account (WHICH YOU COINCIDENTALLY HAVE TO DO IF YOU WANT TO USE SMART TVs ETC).Once that was done, I COULD SUCCESSFULLY DO WHAT SKYPE SUPPORT SAID WAS IMPOSSIBLE- I could change the primary mail address. once that was done, and NOT BEFORE, I linked the account to a facebook account as well, just to be sure I have more than one way to access the skype account. What caused you to get the impression that I was writing something else? furthermore this sentence - "The solution you described in your initial message isn't actually once since all the time you were operating on different account that weren't actually linked" does not make sense, I think you mis-edited it.and I need to point out that you are incorrect. I WAS NOT OPERATING ON DIFFERENT ACCOUNTS I WAS OPERATING ON ONE SKYPE ACCOUNT, THAT WAS CREATED USING A MICROSOFT ACCOUNT just like you say you recommend. I still don't know how you can misread my initial entry like that. If you have a better solution to my initial problem - changing the primary mail of a skype account created throuth either a microsoft account or a facebook account, Please write a sticky to explain how to do it, and please inform skype support that Yes it can be done, and this is the way it is done. So far my "lucky shot" seems to be the only way to do it.

My wireless mouse and KB are in discovery mode, but I can't get past the "enter password" screen because my Mouse and KB will not work...batteries have been changed.

My Wireless KB and mouse are stuck in discovery mode, but I can't get past the "user password" screen because It won't allow me to enter characters.

Should work if you enter the code and hit the return key. Here is a step by step article.
http://support.apple.com/kb/HT1809?viewlocale=en_US
Captfred

I want to use this phone w/o a verizon account or number, but I can't get past the set-up screen. Can I use this phone to surf there web only and get past setup

I just want to use the phone as a web browser using wireless, I don't have verizon, I can't get past the set-up screen. Can I use the phone without a verizon account?

I took it to Verizon and a counter person got it to work. she said one has to be persistent and eventually the screen goes away that was demanding the phone number I didn't have, it works now I'm happy

Apple ID. My newly updated iPad 2 wants an email for the apple ID. My apple ID is not an email address. How can I get past the set-up screen?

My newly updated iPad 2 wants an email for the apple ID. My apple ID is not an email address. How can I get past the set-up screen?
I can't change my Apple ID. It would mess all my stuff up.

To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone (if you're using iOS 7), then sign back in with the ID you wish to use. If you don't know the password for your old ID, or if it isn't accepted, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Tap edit next to the primary email account, tap Edit, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

MD G4 can't get past the log in screen

Trying to diagnose what's wrong with the trusty mirrored doors G4. The light goes on when I press the power button, the chime sounds, but can't get past the log in screen, and the mouse arrow is stuck on the left top of the screen; I can't get the mirrored door to open, to try starting with the original cd; can't get to how to start it from an external drive.
At this point I'm not going to spend much $ to save this computer which has served as a backup device for the past 3 years, but would like to get in one more time to make sure I have everything I want to save. Suggestions?

If you have enabled remote log in and know how to ssh into the Mac from another computer - reply and I'll walk you through the commands to look at the logs before you log in from the keyboard.
If not - you should boot from a CD and try to repair the disk and possibly look at the logs using the console utility.
Please advise if you want to look at the logs to see what the problem is or if you can fix it from using the CD's to repair the disk.

Can't get past white loading a screen after restoring from time machine backup

I am aware there are others threads of my problem however they date back years ago and after trying their solutions it still does not work.
After using Time Machine to restore my hard drive from a backup, I can't get past the white loading screen with apple logo after system restart during restore process. Ive gone into disk utility and repaired hard drive - it's fine. So I know this is a software glitch. I've also tried resetting SMC & PRAM (whatever those mean). No success and i cannot get past the white loading screen.
I'm running Mavericks (latest) on a late 2009 iMac. Thank you!

If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.
If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main Recovery screen.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.
*The linked support article refers to OS X 10.9 ("Mavericks"), but the procedure is the same for OS X 10.7 ("Lion") and later.

HT3180 I don't see TV Shows in my apple tv menu? I only have movies, music, computers and settings. Help anyone?

I don't see TV Shows in my apple tv menu? I only have movies, music, computers and settings. Help anyone?

Welcome to the Apple Community.
There appears to be a large increase in this type of problem at this time, it seems that that there is a problem at Apple's end, but I couldn't at all be sure.
There are no issues being reported at Apple’s System Status page, but this status may yet be updated and it may be you need to try again a little later.
This isn't affecting me here in the UK, where exactly are you.
So far I have noted users in the following locations having similar problems:
USA
If this is a problem at Apple’s end, it rarely happens, however when it does only Apple can fix it. When this has occurred previously it has usually been resolved in a few hours or slightly more.

I can't get past the grey apple screen using mavericks

I can't get past the grey apple screen trying to boot up with Mavericks. I had been using Mavericks for about a month (only had issues of freezing occasionally). I read in one of the posts here that I should try holding command R down when booting. I did now I just get a grey screen without the apple. Any advise?
I have a Mac Mini

Hello ther cnickers,
It sounds like the initial install of Mavericks went ok, and you have been using it for a while, but now cannot boot to your desktop and are stuck at a gray screen with an Apple logo. I would recommend a couple of things here:
First, try performing a Safe Boot to see if that will load up for you. If so then leave Safe Boot and restart from the Apple menu to try and get to your deskop:
To start up into Safe Mode (to Safe Boot), follow these steps.
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key.
The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple logo and the progress indicator (looks like a spinning gear).
After the logo appears, you should see a progress bar during startup. This indicates that your computer is performing a directory check as part of Safe Mode.
To leave Safe Mode, restart your computer without holding any keys during startup.
From: Mac OS X: What is Safe Boot, Safe Mode?
http://support.apple.com/kb/ht1564
If that works fine, I would next also verify and repair your disk if needed.
Disk Utility 12.x: Repair a disk
http://support.apple.com/kb/PH5836
Print this help page so you can refer to it later. (You don’t have access to Disk Utility Help when you restart up your computer in the next step.)In the Disk Utility Help window, choose Print from the Action pop-up menu (looks like a gear).
Choose Apple menu > Restart. Hold down the Command (⌘) and R keys as your computer restarts.When you see a white screen with an Apple logo in the middle, you can release the keys.
Click Disk Utility, and then click Continue.
In the list at the left, select the item you want to repair. (Be sure to select an item that’s indented to the right in the list, not an item at the far left.)
Click First Aid.
If Disk Utility tells you the disk is about to fail, back it up and replace it. You can’t repair it.
Click Repair Disk.If Disk Utility reports that the disk appears to be OK or has been repaired, you’re done. Otherwise, you may need to do one of the following steps.
If Disk Utility reports “overlapped extent allocation” errors, two or more files occupy the same space on your disk, and at least one of them is likely to be corrupted. Check each file in the list of affected files. If you can replace a file or recreate it, delete it. If it contains information you need, open it and examine its data to make sure it hasn’t been corrupted. (Most of the files in the list have aliases in a DamagedFiles folder at the top level of your disk.)
If Disk Utility can’t repair your disk or it reports “The underlying task reported failure,” try to repair the disk or partition again. If that doesn’t work, back up as much of your data as possible, reformat the disk, reinstall Mac OS X, and then restore your backed-up data.If you continue to have problems with your disk, it may be physically damaged and need to be replaced.
Thank you for using Apple Support Communities.
Cheers,
Sterling

HT1551 I am only showing Computers and Settings. Can't get back to Movies or any other media.

Only displays Computers and Settings icons. No media or other activities available.

sounds like the appletv does not have a working connection to the network
if you use wifi go in to the settings and choose your ssid and type in your password

TS3048 what if keyboard won't link up and you can"t get past the grey start screen?

Problem with wifi keyboard: not being discovered by the mac. new batteries tried. just tested o iPad and it is fine (what i am typing on for this Q).
Can't get past grey startup screen. :(

Is this a bluetooth keyborad or WiFi? Take a look at this link, http://support.apple.com/kb/ht1809

Re: Satellite A - Can't get past Toshiba Leading Innovation screen

When I start my laptop, it stops on he Toshiba leading innovation screen and only provides the option to do one of two things. This is what it says at the bottome of the page *"Press F2 to enter Setup, F12 to enter Multiboot Selection Menu"* I have tried both. I pressed F2, I've press F12 and neither one gets me pst the screen
- When I press either after the Toshiba screen is visible, they do nothing
- If I press the F2 during boot up, the instruction at the bottom of the page says "Please Wait". However, I waited for hours and nothing ever happened. The "please wait" message just sat there.
- If I press the F12 during boot up, the instruction at the bottom of the page says "Press F2 SETUP, Entering boot device selection menu....." Then it just sits there and does nothing
The Toshiba Leading Innovation screen remains the whole time.
Can some one please tell me why I can't get past this screen and how to fix the problem?
Thank you

I imagine that you have to reset the BIOS back to factory settings. That involves messing with CMOS.
In YouTube you can find vid tutorial that shows how to bypass the BIOS password. Nevertheless, it really is just a tutorial on how to restore BIOS back to factory settings.
Tell me how it goes, and good luck!
You won't lose your HDD files or settings.
To answer why it happened, I would not be able to know until you describe what you have done with the computer so far that might give me a clue!
Message was edited by: cptscruffy
Message was edited by: ADMIN

Can't get past white start up screen

Last night my computer crashed, and displayed a blank white screen, so I held in the power on button to restart and after that I have been unable to get past the blank white screen after the apple logo appears. 10 minutes ago however after having the computer unplugged for two hours, I decided to try again, this time it managed to start up abielt slooooowly, but I managed to open up disk utility and use the first aid and repair hard disk and I had enough time to read that something was wrong with OSX and mounting, blah blah blah, already my memory is getting blurry as it all happened so fast as it then crashed again. The last thing I remember downloading was firefox's latest update, has anyone any ideas on what I can do? Thanks in advance

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Hello Annie0602,
And welcome to Apple Discussions!
Try setting your computer screen resolution to at least 1024x768. For more help, see this Apple support document.
http://support.apple.com/kb/TS1845?viewlocale=en_US
B-rock

HT1551 can't get past computers and settings screen - help!!

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