HT1551 How do I fix a 2nd generation Apple TV that does not restore to factory settings after a failed installation of software update 6.0?

Yesterday, I got asked by my 2nd generation Apple TV if I wanted to update download and install the new software update. I clicked "Yes" and the download and installation process began. Nothing out of the ordinary happened and when the installation completed the Apple TV automatically rebooted itself, which is what has happened with previous software updates.
Alas, after reboot, the only thing that appeared on screen was an old iTunes logo (the one with the CD in the background) and what looked like a USB cable. I went online and found out that other people had been experiencing similar problems with the newly released Apple TV 6.0 update and that they had also ended up with the same image on their screen.
As it turns out, this image apparently means that you need to restore your Apple TV to factory settings by hooking it up to your computer using a micro-USB cable and then using iTunes to restore it in a way analogous to restoring an iPhone via iTunes.
I followed all of the instructions to the letter such as disconnecting my Apple TV from all cables including the power cord and then hooking it up to my computer with the micro-USB cable. I opened iTunes and absolutely nothing happened. The Apple TV does not appear as a device so I am not able to restore it.
I have attempted rebooting my computer and leaving my Apple TV disconnected for a while before hooking it up to my computer since it apparently has an internal baterry that keeps a charge for about 30 seconds after being disconnected. Nothing has worked.
Any ideas on how to fix this?
System configuration:
Apple TV 2nd generation running update 5.3
iTunes version 11.1 (126)
Mac OS X 10.8.5 on an Intel Core 2 Duo

Did you follow the instructions here:
http://support.apple.com/kb/HT4367
Pay attention to differences in power connection depending on whether or not you have AppleTV2 or AppleTV 3.
Also some microUSB leads don't seem to work - try another if you can. Disconnect superfluous USB device/hubs too if possible.
AC

Similar Messages

  • My ipod touch shows 6.83 gb in memory rather than 8 gb. Why is this happening and how can i fix this problem? I have my ipod touch restored to factory settings.

    The overall capacity is supposed to be 8 gb, but on itunes it show much less storage space. What is the Reason????

    Most of the difference is taken up by the operating system and s thus not availabe to the users.  The remainder is how GB is advertised and how it is uses.  See:
    http://support.apple.com/kb/TS2419

  • I have an ipod touch 2nd generation. I'm doing a restore and deleting it keeps showing apple screen then skull apple screen and it keeps doing it that for 12 hours not. How do i fix it to stop it

    i have the 2nd generation ipod touch. i wanna to restore to factory settings but i couldnt do it through itunes. So i went in the settings to rest and delete. it keeps loading the apple screen and the apple turns to a skull and keeps repeating the screen for like 12 hours or more now. how do i fix it?

    The skull indicates that the iPod is jailbroken
    Jailbreaking voids the Apple warranty and also means that you will not get any support from Apple, including from this Apple forum. Jailbreaking can't be discussed in this Apple forum.
    Unauthorized modification of iOS has been a major source of instability, disruption of services, and other issues

  • How do I install Photo Elements on a mac that does not have a DVD/CD drive?

    How do I install Photo Elements on a mac that does not have a DVD/CD drive?

    Hi Lauren,
    You can download it from : http://www.adobe.com/downloads and then install.
    If you are using an older version you can try downloading it from :
    http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

  • How do I create an executable for a computer that does not have IVI drivers

    I'm creating an executable driver (based on the NI drivers) for a TDS 3054 intended for a computer that does not have the IVI engine. I would prefer to install as little software on this computer as possible. Is it possible for me to build the driver with the appropriate support DLL's without installing IVI on the user's computer? How do I do this?
    Thank you,
    Zach Oberman

    Zach,
    Since the tkds30xx driver you are using is IVI based, you will not be able to use it without the IVI Engine.
    If you must build an executable that does not require the IVI Engine, then you will need to use a traditional LabVIEW driver or convert a VXIpnp driver into LabVIEW. Neither of those drivers would require the IVI Engine.
    At this time the only TDS 3054 driver on NI's IDNet website is the IVI-based tkds30xx driver.
    You may be able to obtain a traditional LabVIEW driver from
    Tektronix
    Developer Exchange
    Requesting a
    driver
    Other Resources
    Thanks,
    --Bankim

  • How do I get a refund for an App that does not work correctly?

    How do I get a refund for a App (Express Newspapers)  that does not work correctly?

    How to report an issue with Your iTunes Store purchase

  • I have just bought a 2nd generation iPod touch , it has been reset to factory settings and has no option to update it ? How do I do this ? Also it will not show up in my iTunes or my computer could someone please help??

    Please help as it is starting to look like I have wasted money
    I bought an iPod touch 2nd generation and it won't let me download anything as it no been updated I know I cannot get the recent update but how do I get an old one ? , also it is not showing up in iTunes or my computer so I cannot put songs on can someone please help ??

    The 2G can only go as high as iOS 4.2.1. To find apps for the 2G
    iOSSearch - search the iTunes store for compatible apps.
    Vintapps 3.1.3 - paid app.
    Apple Club - filter apps by iOS version.
    To update to 4.2.1
    The Settings>General>Software Update comes with iOS 5 and later.
    Connect the iPod to your computer and update via iTunes as far as your iPod model allows
      A 2G to 4.2.1. Requires iTunes version 10.X. If a Mac it requires OSX 10.5.8 or later.

  • Does anyone know how to fix a 1st generation apple tv that plays moves by frames?

    My 1st generation apple tv is playing moves in frames. Does any one know how to fix this?
    I have done a factory reset but did not work?
    I have checked that I have the latest softwear 3.0.2. Is this the problem?

    Try:
    - iOS: Not responding or does not turn on
    When it says place the iPod in recovery mode use this program
    RecBoot: Easy Way to Put iPhone into Recovery Mode
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • HT4929 I have 2nd generation I-pod which does not meet requirements for ICloud.  However, I was told that after I moved to ICloud if I connected my iPod to my Mac via the USB connection that my calendar and contacts would sync, but this didn't happen.

    I have a 2nd generation Ipod and just moved to Icloud.  I had been told my an Apple tech that although my contacts and calendar would not sync automatically I could connect the Ipod to my Mac via the USB port and ITunes would sync the calendar.  Now I find that this is not happening.  I am not happy that I will have to enter/edit calendar and contact info on two devices.  Is there something I can do to fix this problem?  Thanks.

    one more detail, after a restore, when I attempt to reload music to the ipod, if I try and move, say, 20 files, the transfer seems to work as it should but then stalls on the last file.  Eventually, the status will change to "Updates Files on (my ipod)" a and suggests the iPod is syncing  even though I have the auto sync feature turned off.
    This process eventually works itself out, and seems to take longer relative to the number of files I attempt to transfer.   Once done, howver, if I try and eject and dismount the iPod, iTunes stalls with the spinning pinwheel and I am warned that the iPod is syncing again with the spinning candy cane status bar.     Eventually thisd works itself out and the iPod dismounts from iTunes and the desktop and eventually the iPod is free to disconnect.
    Then if I try and play the music I just transfered, the iPod says there is no music loaded.
    Ideas?

  • HT4915 How do I delete unwanted music from an iPad that does not show in iTunes on the computer?

    How do I delete songs from my iPad that is not in my iTunes library on my laptop?  The songs appear to be from iCloud, but I don't sync to the cloud.  I sync to my laptop.  I am not using "Match".
    Mick

    Welcome to the Apple Community.
    Settings > Music > Show all music > Off

  • How do I delete unwanted music from an iPad that does not show in iTunes on the computer?

    How do I delete songs from my iPad that is not in my iTunes library on my laptop?  The songs appear to be from iCloud.  I sync to my laptop.  Show All music is off.  iTunes Match is off.

    Welcome to the Apple Community.
    Settings > Music > Show all music > Off

  • How do i get an e-mail or coupon that does not print entirely on the page .moved to fit on the page

    How do I get an e-mail or couponthat does not fit entirely on the pqge moved tofit onthe page

    I Finally resolved my problem after much research. On my I pad 4 with retina in the field under settings there is a list to choose from-- ex. Aol,Google, yahoo, etc. I chose other and entered att. Used pw and bingo! Problem resolved. It is somewhat configured a little different; but at least I can get all of my 500 e mails.
    apple takes IMAP but this is under pop And at least my persistence paid off. You would think something so simple would be informative to us in a better way.

  • How to get rid of an Apple ID that does not belong to me

    I purchased a 6 plus.  I know and frequently use my apple ID and password as well as my I cloud ID and password.  I set up my new phone with no problem but I noticed something strange.  I kept getting a pop up with an apple ID prefilled waiting for a password.  The apple ID prefilled is a s b c global email address and it does not belong to me or anyone on my accounts.  I had six songs waiting for download and the only way to get them to go away is to remove this mysterious ID and change it to my own with my password.  The songs instantly disappear and I have nothing to download.  I would say no problem but this ID keeps resurfacing along with the 6 songs needing downloading.  I have now tried to purchase 3 Tones through ITunes with my apple ID and will download them and am charged for them but they disappear after 1 day and the mysterious ID pops back up.  This ID appears to be blocking me from downloading my purchases or being able to retain them once downloaded.  How do I completely disassociate this ID with my phone and my ITunes account? I would like to add that it is popping up and doing the same thing to my husbands new iPhone 6 as well.

    Tap Settings > General > Reset > Reset All Settings.
    Reconfigure for your settings and accounts.

  • How do I download Photoshop onto my new computer that does not have a cd drive? I have the product code and disc from original purchase.

    I have the original cd and product code from my photoshop CS5. I just bought a new computer because my other computer died. My new computer does not have a cd drive. How can I get my photoshop onto my new computer? Please help!

    Reaganrn you can download the retail installation files for Photoshop CS5 at Download CS5 products.

  • I have a 6th generation ipod  classic and i cant restore to factory settings because of erro 1139

    Please help i cant restore my ipod classic 6th generation to factory settings because of error 1139

    Did you follow the instructions here:
    http://support.apple.com/kb/HT4367
    Pay attention to differences in power connection depending on whether or not you have AppleTV2 or AppleTV 3.
    Also some microUSB leads don't seem to work - try another if you can. Disconnect superfluous USB device/hubs too if possible.
    AC

Maybe you are looking for

  • Using columns of user defined types

    Can anyone help me display data from a column within a table which is of a user defined type - a object with 4 elements . Discoverer wont currently display the data - it says a MAP or ORDER method is required. The type is declared as : create or repl

  • Group Folders not being created

    Hi folks, i think this is a simple question: i got Mac OS X 10.4.4 Server with OD and Mobile Homes configured. I set up some custom Groups but the Group Folders are not being created automatically. I think there is a terminal command to do this. Does

  • Lcp file has different exif info

    I'm aware of the problems with LensID and the Nikon D7000.  I created a series of profiles for the DX 18-135 3.5/5.6 lens and Nikon D7000 body and corrected all of the LensID's appropriately.  I manually edited the profiles together and the combined

  • Error message (-54) unable to connect to itunes store, error message (-54) unable to connect to itunes store

    I am unable to connect to i tunes store.  It requests that I connect to the internet and try again.  error message - 54.  I have a macbook air.

  • IPhone 6 - Intermittent Loss Of Sound

    Hi, My handset has just recently started loosing sound via the speakers/headphones....totally.  The phone is up to date on iOS8, it is always in a case and is very much looked after.  It hasn't been dropped or exposed to water (other than a few drops