HT1551 my apple tv is only showing apple logo and the white light keeps flashing what do i do

my apple tv is only showing apple logo and the white light keep on flashing can anyone help

You have to restore the device using iTunes
Apple TV (2nd generation): Restoring your Apple TV
support.apple.com/kb/HT4367
You need a micro-usb cable and the ATV must be in DFU mode (Hold down the menu and play button for 7secs)
Apple TV (1st generation): How to perform a factory restore
support.apple.com/kb/HT3199 

Similar Messages

  • Hi, My Apple TV 1st generation is showing the apple logo and the amber light keeps blinking, after a while it shows a little Apple TV with a question mark blinking on top, any ideas?

    Well my question says it all.  I wasn´t using the apple tv, but noticed that the amber light started to blink, so I put it on the tv and there was the apple logo.  I did the recory with the "MENU" + "-" button, but came back the same.  After a while it showed a little Apple TV image with a "?" mark blinking on top.  I disconected it the whole night but today is doing the same. Is like it got stuck on the restart. Can anyone help me?

    Fixed it after trying everything listed here with no success.
    First you will need to make sure you have the ability to connect your ATV box directly to your router via a cable.  This issue is directly related to networking from my experience and once connected to wifi you will have a nightmare of a time to complete the fix.
    1.  Make sure you have NO network connection to the ATV box.
    2.  Hard reboot ATV using remote (aim remote at device and hold "menu" and "down/minus" until amber light blinks)
    3.  When ATV reboots to a diagnostic menu select "Factory Restore"
    4.  After Restore has completed select a language
    5.  You cannot skip the the wifi selection screen without setting up a connection, however: DO NOT SETUP WIFI!  Instead plug in the direct cable to your router, and hit the menu button on your remote.  You will see "connecting to network."
    6  Once you are past the start up splash video you will eventually arrive at the connect to itunes screen which will start looping the apple logo and a new code about every 2 seconds.  Disconnect the network cable.
    7.  After a few seconds the loop will stop.  Press the menu button to skip the itunes connection (you will be able to do it later.)
    8.  At the following menu go to Settings > Screen Saver > Set delay for "Never"
    9.  Go back to the main menu, then go to Settings > Network > Configure TCP/IP > Click on "Using DHCP"
    9.  Click "Done"
    10.  Connect cable to router, and then proceed with updating your ATV.
    After I was updated the problem did not return.
    I have completed this solution personally twice on the same unit.  After getting updated and stable, I recovered my ATV again, and had the same problems again.  Repeated these steps and good to go.
    Hope this helps someone, and good luck!

  • HT3180 My apple tv box no longer turns on, the white light constantly flashes on and off but no signal to my tv. All devices still pick up airplay but not actually playing. Restoring the box has made no difference, any clues?!

    My apple tv box no longer turns on, the white light constantly flashes on and off but no signal to my tv. All devices still pick up airplay but not actually playing. Restoring the box has made no difference, any clues?!

    Was the restore done via iTunes?
    http://support.apple.com/kb/HT4367?viewlocale=en_US&locale=en_US
    If so then you may need to take it to Apple.

  • HT1551 I updated the software and now nothing responds. The white light is flashing

    When I started my Apple TV it said there was an update so I ran it, now I can't connect. The white light is flashing.

    Same here.  Anyone have any help?
    Thanks,
    Aaron

  • Software update failure, now phone frozen. Now screen only showing itunes logo and USB Cable on screen. Have I lost my backup?

    I just tried updating the most recent software on my 3GS (on my Mac) but it said the updated on my phone failed. Now my phone is frozen and only showing the itunes logo and USB cable. When I connect to the USB lead, its says: iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes.
    Have I lost all the data on my phone?
    What should I do?
    Help!
    M

    The iTunes logo and cable indicates that your iPad has gone into recovery mode : http://support.apple.com/kb/ht1808
    For the 3004 error code does the troubleshooting for it on the page that you posted from not help ?

  • Ipad only shows itunes logo and usb connecter...

    my ipad 2 quit in the middle of an app ( I was watching a tv show) and went to the black screen with the white apple logo.  I rebooted it and it will only show the itunes logo in the middle of the black screen with a usb cord below it.  I cannot get it to respond to anything, i have connecting it to the pc to itunes and done the update and tried to recover the software but it cannot...

    Hey RStarks04,
    Sounds like this is the image you're seeing?
    If so, you'll want to perform a recovery-mode restore. You can read more about it here:
    iOS: Unable to update or restore
    http://support.apple.com/kb/HT1808
    Best,
    Delgadoh

  • TS1814 i wanted to update the soft ware on my ipad and now the screen shows iTunes logo and the cable help

    i have plugged the ipad into the laptop, but nothing happens and ipad doesn't response anymore
    who knows what to do?

    You are in Recovery Mode.
    Follow step 1 to 5 closely to recover your iPad.
    http://support.apple.com/kb/HT1808
    Note: You may have to repeat the above a few times

  • HT1551 just updated my apple TV and whit light is flashing continuously and nothing is on the screen anymore.

    Can anyone help with this please?
    Just updated the Apple TV and the white light is now flashing quickly and nothing is on the screen.  Can't access it with the remote from the Ipad.

    Same problem here.  Long time Apple fan, own lots of their products... Greatly disappointed.
    Bought a brand new Apple TV, worked fine for 3 days but then the picture went blank (possibly after an auto update?) and I observed a quickly flashing white light on the Apple TV.  Manual indicates this means it is "having problems" (no kidding) and recommends restoring the software via a micro-USB cable (cable not provided).
    Acquired a cable and attempted this fix but after following the procedure the Apple TV never showed up in iTunes, so I'm unable to perform the restore.  Returning the device today, not sure if we want to get another or just give up and save the $100.

  • IPod Touch shows itunes logo and USB connector on the screen??

    Hi,
    I was trying to update the version of the software on my iPod Touch to V3. But it threw an error and after that it is not getting recognized by itunes. It only shows itunes logo and USB connector image on the ipod screen. How do i get the ipod workng again? plz help.

    try the suggestions in this KB.
    JGG

  • My iPad Mini iOS7 is showing only Apple Logo which happened during software update. I tried to restore using iTunes but it asking me to response from iPad. But my ipad only shows apple logo. How can i response? How to solve this problem?

    My iPad Mini iOS7 is showing only Apple Logo which happened during software update. I tried to restore using iTunes but it asking me to response from iPad. But my ipad only shows apple logo. How can i response? How to solve this problem?

    FORCE IPAD INTO RECOVERY MODE
    1. Turn off iPad
    2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
    3. Plug USB cable into computer's USB port
    4. Hold Home button down and plug the other end of cable into docking port.
    DO NOT RELEASE BUTTON until you see picture of iTunes and plug
    5. Release Home button.
    ON COMPUTER
    6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
    7. Select "Restore iPad"...
    Note:
    1. Data will be lost if you do not have backup
    2. You must follow step 1 to step 4 VERY CLOSELY.
    3. Repeat the process if necessary.

  • 2nd generation Apple TV only shows apple icon

    2nd generation Apple TV only shows apple icon

    Welcome to the Apple Community.
    If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
    Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
    Connect the micro USB cable to the Apple TV and to your computer.
    Open iTunes.
    Select your Apple TV in the Source list, and then click Restore.

  • AppleTV 3 only showing Apple logo when connected to very new Panasonic plasma - worked Ok with older Panasonic (2007)

    AppleTV 3 only showing Apple logo when connected to very new Panasonic plasma - worked Ok with older Panasonic (2007) - have reset AppleTV, tried 3 HDMI cables.

    Tried again as you suggested - no luck. Ref sequence below
    A. Pressed menu & down to reset Apple TV
    B after reset & restart pressed menu & up buttons to change resolution. After pressing both buttons for 6 sec, LED starts flashing - released both buttons. TV screen blank. After 20 to 30 sec horizontal lines came on screen remained for 20 sec then screen again went blank. Waited for couple minutes. LED still flashing - pressed Menu button for 2/3 sec  - flashing stopped & LED glows continuously. Screen blank
    C. Reset the unit again by pressing menu & down. When it restarted - while LED was still flashing, got orange color screen with Apple logo in the middle. This screen remained till LED stopped flashing & then screen went blank

  • IPod: when I turn it on my ipod only show Apple logo

    hello I really new in this forums but I don't be too sure if here is the correct forums to post my question.
    I have a 30GB video iPod, when I turn it on my ipod only show Apple logo, what can I do to fix this problem.
      Windows XP  

    Try this link for computer not recongizing your ipod
    http://docs.info.apple.com/article.html?artnum=61711

  • Iphone seems to be working but only shows apple logo, itunes sees the phone normally, when i restored it appeared successful and itunes tried activating my phone but the screen only shows apple logo nothing else???

    my iphone is detected in itunes as normal, but screen on the phone only shows apple logo??? restored and everything but no difference its weird, it restores successfully and stuff but once done the screen only shows apple logo.. note:while restoring everything goes through as normal on the phone it shows the bar loading etc.. but once complete just stays on apple logo.

    It can take a few minutes to reinitialize, but if it stays on the Apple logo for as much as 10 minutes there is something seriously wrong. Try restoring again, and set up as a new phone rather than installing your backup. If this fixes it you have a corrupt backup. If this doesn't fix it the phone is broken. Or possibly jailbroken.

  • How can i fix white display only shows apple logo ond loading symbol

    How can i fix white display only shows apple logo ond loading symbol! Pls help me guys!

    shutdown your mac by holding power button. Then Hold CMD+V and press power button now it will start to show some text wait for few minutes and somewhere it will stop post that screenshot

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