HT1551 My Apple TV s only showing the Itunes logo and HDMI cable on my TV screen and its been like that for days. Any help?
My apple TV is not working. It is showing the Itunes log with the white sync cable. it has been like that for days.
That means you have to hook it up to your Mac/win PC and restore it from within iTunes using a micro-USB cable.
Similar Messages
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Thats my problem, I have tried to restore it like 6 times.
After restoring it, did you try to reset it? To reset the iPod, press and hold both the Select (Center) and Menu buttons together long enough for the Apple logo to appear.
B-rock -
I just bought a new ipad 2, but cannot use it as it only shows the itunes logo and a cable. This means it's telling me to connect to itunes. I've done this and performed sync, still no way out. I have been told by friends to "unlock" it. Please how?
Have you already activated the iPad? That is what the screen is telling you to do - connect to the computer with the supplied cable and run iTunes while connected - and iTunes should guide you through the set up process. If you have already set up the iPad and you are still getting thos screen message - restore your iPad. You must be running iTunes 10.5 on your computer as well.
Restore iPad
If you can't restore this way, you will need recovery mode.
Unable to Restore -
I plugged my Ipad3 in order to update the software to version 6.1 but I got an error message and my Ipad is locked now, it's showing the Itunes logo with USB cable on the screen. What should I do now?
You will probably need to restore using Recovery Mode. You can read about it here.
http://support.apple.com/kb/ht4097
Or you can follow these Recovery Mode Instructions
Disconnect the USB cable from the iPad, but leave the other end of the cable connected to your computer's USB port.
Turn off iPad: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for iPad to turn off.
If you cannot turn off iPad using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the iPad turns off, release the Sleep/Wake and Home buttons.
While pressing and holding the Home button, reconnect the USB cable to iPad. When you reconnect the USB cable, iPad should power on.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button.
If necessary, open iTunes. You should see the recovery mode alert that iTunes has detected an iPad in recovery mode.
Use iTunes to restore iPad. -
I got an app but it only installed a quarter of the way then it froze. Its been like that for two days and i can't dlete it. How do i fix this?
Double tap the Home button to bring up the multi-tasking bar...tap & hold any app until they all start to wiggle...tap the red minus sign to remove every app shown. Tap the Home button when finished. Try to delete the app now.
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I was downloading an app and it wasnt downloadnig so i turned my ipod off and now its a just a black screen with the the loading circle. Its been like that for 10 hours. How do i get back to my home screen? or how do i get the litle loading circle to go away.. it wont even load into itunes
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My iPhone 3gs has frozen while doing update 5.0.1 I think it was. All it shows is the iTunes logo and the usb cable on the screen. I will not turn on or off. I have tried reconnecting to iTunes but nothing happens. Have held both buttons for 10 seconds etc and nothing is working! What can I do?
Here are Apple Steps: http://support.apple.com/kb/HT1808
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Hey
I don't know if my mac book air is frozen, but the screen is gray with the apple logo in the middle of the gray screen, with the 'booting' icon turning round and round. I have switched it off fron both the power and power button on the computer, it goes off, when I put it on, same screen comes on again. Help Please!Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 3
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 4
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 5
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 6
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 6.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 7
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 8
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 9
Repeat Step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 10
This step applies only to older Macs (not current models) that have a logic-board ("PRAM") battery. Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a boot failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 11
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
So my ipod 5 wont charge nor turn on and whenever i plug it with thee charger all it shows is the low battery sign with the lighting bolt under it and i left it like that but like the title says its been like that for 2 days straight and it still wont turn on nor charge. I dont know what to do. It won't be able to reset or respond to any of my actions. i tried the DFU mode but it wont work unless its on. PLEASE HELP!
Sounds like the battery is dead. Take it to Apple and ask them to check it out for you.
Allan -
Hi! I just update my apple tv 2nd gen to the new solfware but it only show the itunes icon on the tv and after shows nothing on the tv screen. What i can do to fix that?
Welcome to the Apple Community.
If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Devices list, and then click Restore.
(You may already have a micro USB cable if you have a camera or other digital device) -
My iPhone 4 froze when I was using the Facebook app. The only thing moving is the indicator at the top spinning to show its "thinking." Its been like this for about an hour, I can't even turn it off. Any ideas (other than letting the battery go dead)?
Thank you, I've tried that but it won't work either, the logo never comes up. It just stays on the FB app screen. I tried connecting to iTunes to see if I can fix something from there and it freezes iTunes. Also tried disconnecting the wifi (I don't know how I thought that would help but worth a try) and plugging it into the charger but still nothing. I think I'll have to visit the store tomorrow. I appreciate it, though!
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My iPad was disconnected during upgrade. I've tried restoring and resetting. I just did an iPad erase in "find my iphone" and it still shows the itunes logo and the fire-wire cable on the screen with an arrow. It's currently plugged into my computer. How do I remedy this?
Unable to update or restore
http://support.apple.com/kb/HT1808?viewlocale=en_US -
I awoke this morning to find my iPhone 3g in recovery mode. I tried rebooting, charging, and when I connected to iTunes it gave me a message saying I had to finish recovery first. My screen shows the iTunes logo and the USB cable. Any ideas?
http://support.apple.com/kb/HT1808
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My Iphone 4 will not turn on all it will do is show the iTunes logo and and arrow point to it with an image of the connector to power cord. Ive tried to turn it off, taken out sim but nothing
Hello there, FrancesCech.
The following iPhone Troubleshooting Assistant should help with what to do with your situation:
Apple - Support - iPhone - Restore Troubleshooting Assistant
http://www.apple.com/support/iphone/assistant/restore/
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D. -
I was downloading the software update for ipod touch 2gen and after it was done downloading it showed that there was an error with my ipod and when i saw it was on the lockscreen loading. its been like this for 4 hours already
What did the error message say?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
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