HT1551 No sound only after down load of movie

Hi all
I have the latest Apple TV I am using a HDMI switch as my Sony has only one HDMI port all is fine even when you preview a movie
but once downloaded and you start to play it there is no sound .
It will work if plug directly into the Apple TV module
Any ideas as I am at the end of my rope ?
John

No you can also have it troubleshot by a technician, I recommend you call again and explain your situation, they should troubleshoot with you prior to setting up a repair.
I have a few questions, what is your Product number, here is a link in case you need help.
http://h10025.www1.hp.com/ewfrf/wc/document?docnam​e=c00033108&cc=us&dlc=en&lc=en
Please do not post your serial number.
What country do you live in?
Have you run HP Support assistant and run all the updates
Which OS do you have installed, Wi7 or Win8 ?
Thanks.
I am an HP employee
Knowledge is power...Power to the people

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