HT1551 Slow movie download

Usually a movie download is ready to play in 5 minutes.  Twice now, it has taken more than 2 hours.  What's going on?  What can I do?

We have had the same problem recently.  Usually we download quickly, including movies from iTunes.  Today, our SD movie is taking forever to download from iTunes onto an iPad 2.  Wireless network is n speed.  A speed test run on a macbook at the same time shows a blistering 34 Mbps for downloads, so we can't blame the ISP.

Similar Messages

  • Very SLOW movie downloads from iTunes Store

    I posted this in a different thread, but saw it was already answered. Thought I would post a new thread.
    Downloaded and installed 9.0.1. Still having EXTREMELY SLOW download speeds on any movie downloads. I am downloading "Troy" and at this time it will take 18,000 hours to download. Something definitely is not right.
    Songs download at their normal speeds. Movies take literally forever.
    So 9.0.1 did not correct the problem.

    I usually test around 5 as well, but sure enough I noticed a HUGE slowdown in my internet speed after an evening of downloading rentals last week. The slow speed (less than 1.5!) continued on after that and it took a tech support call to my ISP to get it "fixed".
    My guess - Qwest is "throttling" video-intensive internet use. Torrent or not.
    I believe Qwest automatically throttles any encrypted downloads but I don't know if AppleTV downloads are encrypted?
    My speed is back up around 5 again, and I will keep a close eye on it next time I rent.

  • Slow movie download in iTunes

    Hi,
    I have rented a few movies through iTunes. The first handful all downloaded in about 20mins, they were all between 1.0-1.5g. Recently the same size movies have started taking ~2hrs?? My connection and speed have not changed, everything else I download including podcasts is very quick. I have an ADSL connection.
    Anyone else experiencing this, or no of a solution?
    Ta,
    A

    Aen1:
    I have been having the same problem for the last 3 weeks. My sons I mac had the problem first and as it was the old operating system, I thought it was just things were bogging down and went to get the lepoard up grade. The upgrade itself took 6 to eight hours to complete and after things only seem a bit better. I feel sure that it is the itunes interface as my internet connection still flys in safari.
    anytime i try to buy an episode of b galactica it now takes 1 to two hours and until it has completed the playback is very choppy and slow.
    I have a second newer imac and now it too is downloading from itunes very slowly but the safari flys.
    e in Austin please let me know if there is a fix

  • Again, extremely slow movie downloads from itunes store

    I'm on broadstripe cable and I'm speed testing at about 5.6-6.0 for downloads.... internet pages load fine, etc. When renting a movie on itunes through appleTV I have to wait hours for the movie to download so i can watch it.
    Any ideas? Thanks!

    I usually test around 5 as well, but sure enough I noticed a HUGE slowdown in my internet speed after an evening of downloading rentals last week. The slow speed (less than 1.5!) continued on after that and it took a tech support call to my ISP to get it "fixed".
    My guess - Qwest is "throttling" video-intensive internet use. Torrent or not.
    I believe Qwest automatically throttles any encrypted downloads but I don't know if AppleTV downloads are encrypted?
    My speed is back up around 5 again, and I will keep a close eye on it next time I rent.

  • Ridiculously slow movie download

    8 hours? I posted this question previously and it has been archived, so here goes again. I don't have Roadrunner. I can't get the 8 version of ITunes to download. Always some kind of error. My antivirus is not a problem because I have been able to download music with no problems, plus I have changed AV programs since my first complaint about the slow downloads.
    I love them having me suckered in by not allowing conversion of personal DVDs to my IPod. Are there any solutions out there that I have missed since my first rant?
    Thanks.

    +I don't have Roadrunner.+
    Do in understand correctly, you're on dial-up?
    According to this Apple article,
    http://support.apple.com/kb/HT1577
    a 45-minute TV show would take nearly 8 hours to download and movie downlaods aren't even supported. Yikes!
    Can you get the itunes v8 download from a friend that has high-speed access, or go to a wifi spot?

  • Extremely slow movie downloads

    bought pirates of the caribbean : curse of the black pearl but it is downloading very very slowly, about 10 kbps, eventually stopping completely after a while.
    I know its not my connection or firewall because ive had this problem a few times before and the support people ive dealt with via email have not been able to help short of refunding my money. most movies will download fine its just certain titles that do this.
    honestly im at my wits end here, this has to be the 9th time this has happened to me, so im posting this in hopes that somebody else has encountered this problem and can help
    thanks

    I usually test around 5 as well, but sure enough I noticed a HUGE slowdown in my internet speed after an evening of downloading rentals last week. The slow speed (less than 1.5!) continued on after that and it took a tech support call to my ISP to get it "fixed".
    My guess - Qwest is "throttling" video-intensive internet use. Torrent or not.
    I believe Qwest automatically throttles any encrypted downloads but I don't know if AppleTV downloads are encrypted?
    My speed is back up around 5 again, and I will keep a close eye on it next time I rent.

  • Anyone else having slow movie downloads from Apple TV menu?

    I have problems with slow downloading movies from Apple TV menu. I'm going on 2 hours for one movie.

    I was having the same problem. Trailers took forever to play and movies took 7 hours. I unplugged my cable modem and WAP/router and plugged them back in. This reset solved the problem for me. Everything's back to fast downloads.

  • HT1498 slow movie download?

    The movies I purchase from the itunes store download very slow. (hours) How can I gix that?

    I too am seeing unbelievable download times 6-8Hr's on my Apple TV the past week...
    Speedtest.net reports my ISP is giving my plenty (15-20Mbps), but any Apple movies/TV shows are just horrible...
    Is there something wrong with Apple's DC's/Servers/Networks?  Any ETA?

  • TS3623 Can someone help? Slow movie downloads

    I have a problem downloading movies.
    I get the message to try and download a lower resolution movie. My down load speed conducted on speedtest.net is always in excess of 25 mbps
    Can someone help I have tried to reset, tried restore, but nothing helps the download speed.

    The process is the same for all computers... log in to your paid Cloud account and go from there
    http://www.adobe.com/products/creativecloud/faq.html
    http://helpx.adobe.com/creative-cloud/help/install-apps.html
    http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
    what is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html

  • Incredibly slow movie downloads

    My Comcast Broadband is running at 10-13 MBS for all other internet, yet when I go to download a movie off iTunes on either the computer or iPhone, it takes upwards of 7 hours!!!!
    Any idea what causes this and how to fix it?
    Karen in Colorado

    I believe that Comcast based on the latest ruling that the FCC is not entitled to enforce net neutrality is throttling Itunes movie rental downloads. Hopefully Apple will see this and complain to the FCC. I certainly intend to.

  • Slow movie download on 12 meg connection

    I searched thru threads and found others with same issue but no solution so am trying again
    As I watch iTunes telling me it is gonna take 7 hours for a SD movie to come down, I do a speedtest.net and get 12.4dn and 1.8up
    This is 3rd time I have rented a movie and times before - I started it and more or less forgot about it for a couple days so don't know how long it took
    I want to watch this with my honey during dinner but maybe tomorrow I guess
    Does it always take many hours to pull down a SD movie?

    Ok, I have to update this
    It seems the 'read-out' is not too accurate
    It took slightly longer download time than the play time
    So guess once you get a buffer established you can watch as it comes down...

  • Very slow video downloading from iTunes

    I have a FIOS 75Mbit connection (and get can 75Mbit on my N-router and Macbook Pro's WIFI).  But my new 1080p Apple TV is another matter. Two minute trailers take longer than 2 minutes to download. Half hour HD TV shows can take 90 minutes to download! And if I try to watch a movie I rented, Apple TV tells me it'll be ready to watch in "about 5 hours".
    So my immediate reaction is ***. Any ideas why my wireless performance is so great with my MBP and so terrible with my AppleTV (just 10 feet away)

    I stumbled across this thread looking for help with the same issue...slow to very slow movie downloads from iTunes.
    Changing the DNS, both on my iMac as well as my Airport Extreme router helped.
    I'm on Comcast and generally get around 33Mbps downloads via speedtest.net.  Based on several Namebench tests Google's Public DNS (8.8.8.8) has always been on top and I've always configured my router and Macs using the top 3 Namebench recommendations with Google at #1 position.  However while downloading movies from iTunes Activity Monitor showed very sharp "Data received/sec" rises and falls...anywhere from 4.40MB/sec to 100KB/sec or sometimes zero.  Most of the time it would start off well, but trail off to very poor and sporatic speeds after about 30 seconds.
    Per finaleMile's and other's recommendations elsewhere I removed Google Public DNS from the settings on my router and iMac and things improved with respect to stability.  Although the "top speed" of about 4.40Mbps didn't improve, downloads did smooth out and remain between about 2.30Mbps to 4.10Mbps during the entire download.  Not speedy but a marked improvement in stability and overall download time.
    Thanks for the tip!
    BTW, I've found that during regular web surfing, using Google's Public DNS is faster so I re-add it after downloading movies from iTunes.  It's a bit of a PIA, but worth it.  Wish there were a better option though.
    FWIW I tend to download rented and purchased movies to iTunes on my iMac and then play them back via my Apple TV3 rather than "stream" them directly from iTunes.  That way if there are external network problems they won't have a negative impact on our viewing experience.

  • Another Apple TV now slow to download movies from iTunes store.

    G'Day all there is a lot of conversation from people experiencing poor download speed when renting movies from the apple iTunes store using the Apple TV (ATV) interface but no solutions I can find yet so sorry to bring it up again. I have a Gen 2 ATV on wireless (Apple time capsule modem router) which worked very well up until several months ago but now can take hours to stream a SD movie when before it took minutes. However using the same ATV to view long uTube video's they seem to work fine ie play straight away yes they are smaller over all but still play straight up rather than initial buffer like the movies, the signal strength is high the updates are all done and I've also done resets I can download the same movie to my either of Mac's beside the ATV in minutes then stream it to the ATV and watch on on my TV without a problem and also do it from anywhere else in the house so dont think using a direct network cable will help to far anyway. I am in Australia and have a 12/1mbps fibre optic connection plan and speed tests to anywhere say the same. I am using and have always used the automatic DNS setting however some net topics say changing it may help others indicate dont.

    We also are attempting to download an iTunes (TV show in our case) and we also are not able to do so tonight.  We've done it a lot in times past and it normally takes seconds to a few minutes at most to be able to start playing the show/movie.  But something has been wrong the past couple days (we're still trying to learn what's going on) and we see messages like it's going to take 44 hours and 10 minutes before we can start playing.  Obviously, that's not useable.  My guess is iTunes is swamped or having some server issues here at the holidays???  We're also seeing some strange, sporadic network issues which we never have here at our home.  So that might be complicating the issue. 
    But the answer to your question is that under normal circumstances and without the system being overwhelmed, it will typically only take a few seconds to maybe a very few minutes before enough of the movie downloads so you can begin watching it.  And from that point, you will be able to watch all ther rest of it as it will continue to download while you watch the first part...
    bob...

  • Apple TV, HD movie downloads extremely slow.

    It is taking upwards of 30 minutes to get an HD movie downloaded to my Apple TV before I can start t he movie. I am using AT&T U-verse Gateway with 16 megabit capability. I am averaging about 10megabit download speed on iMac and other MacBooks in the house.
    Several factors that just don't add up:
    I have five bars on the Apple TV wireless signal strength.
    I have no delays or interruptions when streaming Internet Radio from Apple TV.
    I have no delays or interruptions when streaming movies trailers from Apple TV.
    I have no delays or interruptions when streaming YouTube from Apple TV.
    I have very few delays or interruptions when streaming music from the iMac to Apple TV.
    I have no delays or interruptions when streaming movies from Netflix on the Nintendo Wii.
    I have recycled the AT&T U-verse wireless(802.11g) modem/router.
    I have changed the wireless channel on the router to 9.
    I have recycled the Apple TV numerous times.
    I'm not sure how everything else downloads or streams without issue on the same wireless network, and sometimes same Apple TV, with the exception of iTunes HD movie rentals.

    mlong925 wrote:
    I'm not sure how everything else downloads or streams without issue on the same wireless network, and sometimes same Apple TV, with the exception of iTunes HD movie rentals.
    I have the same experience with my ATV1. The obvious factor is the server that is delivering the HD media to the device.

  • How to remove remnants of a failed iTunes movie download?

    Hi, please let me summarize my recent experience with an iTunes movie rental. At this point, I mainly want to know how to regain the space on my iPad. The whole disgrace of why the download was slow, why iTunes on my mac did not know about the rental initiated on my iPad (so I had to buy it again), or the fact that after the failed download iOS seems to have left a huge blob on my iPad "forever" stands here to flag this issue for fellow users and Apple.
    Let's start with the issue that would help me solve the situation as things stand now: Now I have the movie downloaded to my mac's iTunes, finally, but now I cannot sync it to the iPad, as the latter has no free space --- as the failed download of the movie there left there a large "file", which I cannot remove. The file is not seen by the iPad's iTunes Store or Movies apps (there I deleted what I could), I closed both apps specifically, I restarted and synced the iPad multiple times, but the free space is not recovered.
    The background is that our Friday movie night ended up being a 4-hour ordeal attempting to have a fraction of the movie downloaded to start watching, and even worse, the download did not finish (or even continue!) while we started watching, but failed, and failed miserably, losing me even more time now. I started renting the movie one more time, then on my mac, hoping that the download will be faster there, but it wasn't, and now that I have the movie, I still cannot play it on my $500 "resolutionary display"...
    Not even to mention that iTunes on my mac did not know about my rental on the iPad. So instead of the promised "seamless" continuiation of the movie on the MacBook (which I hoped will have a[n even] better connection to the iTunes Store, partly because of its better antenna --- it did not), I had to pay up again, restart the download, and still see it only trickling down.
    The whole problem started with the download speed being unacceptable. I checked my downstream bandwidth, which was 16 MB/s. Then offering me to download the movie in 5 hours or so is more than disappointing.
    Funnily enough, in the end now my mac's iTunes realized that there were a purchase on my iPad, and restarted the "original" download. So now I have two 4.5 GB copies of Tinker, Tailor, Soldier, Spy on my mac! What a waste of space and bandwidth. But of course, iTunes keep track of me having started "watching" one of them, so that will soon expire. Pfff.
    What a disgrace this is. Google Play, Amazon Instant, Netflix must be gleaming. I only tried iTunes for the 1080p experience on my expensive new iPad.

    And there was more. I had to re-rent the movie on Google Play and finish it there, because the iPad won't play its downloaded fragment, nor did my mac's iTunes, which already downloaded two copies of "Happy" and three copies of the twice-rented Tinker, Tailor..., would show ANY of that under Rentals nor allow copying ANY to the iPad during syncing (though the movies at least showed up there, see the note three steps above this).
    And iTunes would still start downloading another copy of both movies whenever it checks for "unfinished downloads". I think my HDD will be fully of copies of the same movies soon.
    And the iPad still have a huge chunk of "Tinker, Tailor..." lingering on somewhere in the non-transparent file system...
    At least the iTunes support guys ("Express" Lane after 24 hours, though over a weekend) were nice in their email, and I got my money back. Now I only need my time, sanity and storage space back.

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