HT1551 when we try to watch a purchased show like The Good Wife - the program freezes and the little circle goes around and around - the only way to get the program going is to rewind or fast forward to jump start the movie again. Help!

When we rent a show like The Good Wife while watching the show it freezes and the little circle goes around and around. The only way to get the program going again is to use the remote and go forward or backward. This happens throughout the whole show and it is impossible to watch. Can anyone help? We cannot watch movies or shows this way.

What is your actual speed (speedtest.net)?
Check istumbler.net or netstumbler to verify any interference
Make sure you are on your ISPs DNS (settings - network - configure DNS - automatic)

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    CrashReporter Key: c3d1ebdefa7458b3ea25e6970a0048edff46fcb4
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    Path: /Applications/Videos.app/Videos
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    Parent Process: launchd [1]
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    0 CoreFoundation 0x37c6eb7c 0x37c61000 + 56188
    1 CoreFoundation 0x37c95e34 0x37c61000 + 216628
    2 QuartzCore 0x3731616e 0x3730d000 + 37230
    3 QuartzCore 0x373160de 0x3730d000 + 37086
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    5 UIKit 0x317e02b0 0x317bf000 + 135856
    6 UIKit 0x317e0118 0x317bf000 + 135448
    7 UIKit 0x317e0096 0x317bf000 + 135318
    8 iPodUI 0x3058a3f4 0x304e1000 + 693236
    9 iPodUI 0x3052f87a 0x304e1000 + 321658
    10 iPodUI 0x30512d34 0x304e1000 + 204084
    11 iPodUI 0x30513ab0 0x304e1000 + 207536
    12 iPodUI 0x30514876 0x304e1000 + 211062
    13 iPodUI 0x305133c2 0x304e1000 + 205762
    14 iPodUI 0x3054d672 0x304e1000 + 444018
    15 UIKit 0x318229c4 0x317bf000 + 408004
    16 UIKit 0x31821aa2 0x317bf000 + 404130
    17 UIKit 0x318a2fc0 0x317bf000 + 933824
    18 UIKit 0x318ef51e 0x317bf000 + 1246494
    19 iPodUI 0x3054ca40 0x304e1000 + 440896
    20 UIKit 0x318046ae 0x317bf000 + 284334
    21 UIKit 0x3185faea 0x317bf000 + 658154
    22 UIKit 0x31820d1a 0x317bf000 + 400666
    23 UIKit 0x31820a6a 0x317bf000 + 399978
    24 UIKit 0x31820784 0x317bf000 + 399236
    25 UIKit 0x318204f8 0x317bf000 + 398584
    26 UIKit 0x317d7814 0x317bf000 + 100372
    27 UIKit 0x317d760e 0x317bf000 + 99854
    28 UIKit 0x3181f976 0x317bf000 + 395638
    29 UIKit 0x3181f220 0x317bf000 + 393760
    30 UIKit 0x3180795c 0x317bf000 + 297308
    31 UIKit 0x31806f4c 0x317bf000 + 294732
    32 UIKit 0x31806e0c 0x317bf000 + 294412
    33 UIKit 0x317c5d22 0x317bf000 + 27938
    34 CoreFoundation 0x37c79224 0x37c61000 + 98852
    35 QuartzCore 0x3731337a 0x3730d000 + 25466
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    Binary Images:
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    0x2fe55000 - 0x2fe76fff dyld armv7 /usr/lib/dyld
    0x30271000 - 0x30278fff libc++abi.dylib armv7 /usr/lib/libc++abi.dylib
    0x30279000 - 0x302c2fff libc++.1.dylib armv7 /usr/lib/libc++.1.dylib
    0x30335000 - 0x30337fff MobileInstallation armv7 <4ccf76f0e6cb3cd7b4e0087c2f284a1d> /System/Library/PrivateFrameworks/MobileInstallation.framework/MobileInstallati on
    0x30338000 - 0x30338fff libkeymgr.dylib armv7 <791bb8b832943b2392c0c35228f52e09> /usr/lib/system/libkeymgr.dylib
    0x3036a000 - 0x30380fff libsystem_kernel.dylib armv7/usr/lib/system/libsystem_kernel.dylib
    0x30381000 - 0x3038dfff libCRFSuite.dylib armv7/usr/lib/libCRFSuite.dylib
    0x30391000 - 0x303a2fff libxpc.dylib armv7 <7d49e385ee5d3e7eb08d06525abd6435> /usr/lib/system/libxpc.dylib
    0x303cd000 - 0x3049dfff WebKit armv7 <74661b1bf4613aafb827bfe0134ed92b> /System/Library/PrivateFrameworks/WebKit.framework/WebKit
    0x304e1000 - 0x305cffff iPodUI armv7/System/Library/PrivateFrameworks/iPodUI.framework/iPodUI
    0x305e1000 - 0x305e4fff libsystem_network.dylib armv7/usr/lib/system/libsystem_network.dylib
    0x306e3000 - 0x3079efff AVFoundation armv7/System/Library/Frameworks/AVFoundation.framework/AVFoundation
    0x3079f000 - 0x307abfff libz.1.dylib armv7 /usr/lib/libz.1.dylib
    0x307ac000 - 0x307affff libmacho.dylib armv7 <3237bc9c109e3354bc4b38b957243f31> /usr/lib/system/libmacho.dylib
    0x307b0000 - 0x307f3fff libcommonCrypto.dylib armv7/usr/lib/system/libcommonCrypto.dylib
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    0x307fb000 - 0x3087afff libsqlite3.dylib armv7 /usr/lib/libsqlite3.dylib
    0x308b9000 - 0x308c6fff libbsm.0.dylib armv7 /usr/lib/libbsm.0.dylib
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    0x3091a000 - 0x30955fff libCGFreetype.A.dylib armv7 <753daf497ca736739a30126661a522f1> /System/Library/Frameworks/CoreGraphics.framework/Resources/libCGFreetype.A.dyl ib
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    0x309ae000 - 0x309affff libdyld.dylib armv7 /usr/lib/system/libdyld.dylib
    0x309bb000 - 0x309d1fff DictionaryServices armv7 <5bbab664f97932a79a1566fda3a4383e> /System/Library/PrivateFrameworks/DictionaryServices.framework/DictionaryServic es
    0x30a7c000 - 0x30a8bfff OpenGLES armv7 <6d1afb451f50310895ec59864739e781> /System/Library/Frameworks/OpenGLES.framework/OpenGLES
    0x30a94000 - 0x30a94fff liblangid.dylib armv7 <342170169bf232a0888912f5ef97112d> /usr/lib/liblangid.dylib
    0x31221000 - 0x3126afff AddressBook armv7 <0a858565acd03f28a1bc69a650b64a7b> /System/Library/Frameworks/AddressBook.framework/AddressBook
    0x3126b000 - 0x3126bfff vecLib armv7 <106ef8294b0d3c2d89e9230527846227> /System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framework/vec Lib
    0x31280000 - 0x31281fff libremovefile.dylib armv7 <9c8cee9652453241ac1fc99eab05c40a> /usr/lib/system/libremovefile.dylib
    0x31339000 - 0x3133dfff libAccessibility.dylib armv7/usr/lib/libAccessibility.dylib
    0x317bf000 - 0x31c58fff UIKit armv7 <97b527cd6fba35c6bb39263e0f362223> /System/Library/Frameworks/UIKit.framework/UIKit
    0x3221a000 - 0x3221bfff libsystem_sandbox.dylib armv7/usr/lib/system/libsystem_sandbox.dylib
    0x3221c000 - 0x32273fff CoreAudio armv7 <2e4975a2156e328585f2a478e80704fc> /System/Library/Frameworks/CoreAudio.framework/CoreAudio
    0x324d4000 - 0x324d9fff libsystem_dnssd.dylib armv7 <4d8b38f1cb603f0d8af78c56c485f05a> /usr/lib/system/libsystem_dnssd.dylib
    0x324da000 - 0x324e9fff GenerationalStorage armv7/System/Library/PrivateFrameworks/GenerationalStorage.framework/Generation alStorage
    0x3252a000 - 0x3257bfff CoreText armv7 <23150093d39b393e9bc5f8230176df47> /System/Library/Frameworks/CoreText.framework/CoreText
    0x3258e000 - 0x325fefff CoreImage armv7/System/Library/Frameworks/CoreImage.framework/CoreImage
    0x325ff000 - 0x32602fff libcompiler_rt.dylib armv7 <414332f9a55238bab2cbec323e0fc8da> /usr/lib/system/libcompiler_rt.dylib
    0x32615000 - 0x3261bfff MobileIcons armv7 <2f4c13053206306996726629b0b7eb01> /System/Library/PrivateFrameworks/MobileIcons.framework/MobileIcons
    0x3262e000 - 0x3266afff AppSupport armv7/System/Library/PrivateFrameworks/AppSupport.framework/AppSupport
    0x3269f000 - 0x32e56fff WebCore armv7 <7137e0ea008f3a3e8ae9e57f96d34d1d> /System/Library/PrivateFrameworks/WebCore.framework/WebCore
    0x32e69000 - 0x32ec4fff StoreServices armv7 <1463a9f90fbd3d349544cf016e1ddd46> /System/Library/PrivateFrameworks/StoreServices.framework/StoreServices
    0x32ecd000 - 0x32ed6fff libMobileGestalt.dylib armv7/usr/lib/libMobileGestalt.dylib
    0x32f91000 - 0x32fb0fff libSystem.B.dylib armv7 <31a0ffbb18bf3a28b46fd286733e7d9f> /usr/lib/libSystem.B.dylib
    0x330d8000 - 0x330fbfff PrintKit armv7 <279fb51deec3377ab9f820af2da4d915> /System/Library/PrivateFrameworks/PrintKit.framework/PrintKit
    0x33112000 - 0x33126fff PersistentConnection armv7 <81eb1b3e08cf3d7196313307ad60649d> /System/Library/PrivateFrameworks/PersistentConnection.framework/PersistentConn ection
    0x33127000 - 0x3312efff AssetsLibraryServices armv7/System/Library/PrivateFrameworks/AssetsLibraryServices.framework/AssetsLi braryServices
    0x331e6000 - 0x331f7fff DataAccessExpress armv7 <6bc443b0f87e338698cac9e5a96e8f8f> /System/Library/PrivateFrameworks/DataAccessExpress.framework/DataAccessExpress
    0x331fd000 - 0x33230fff Preferences armv7/System/Library/PrivateFrameworks/Preferences.framework/Preferences
    0x3328c000 - 0x332a5fff libRIP.A.dylib armv7/System/Library/Frameworks/CoreGraphics.framework/Resources/libRIP.A.dylib
    0x332aa000 - 0x332b1fff ProtocolBuffer armv7 <6ca7dca9370132a2a592356bf9f2170b> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/ProtocolBuffer
    0x332c9000 - 0x332cdfff libGFXShared.dylib armv7 <0a36fb9d60a43479943bafb2f81313b1> /System/Library/Frameworks/OpenGLES.framework/libGFXShared.dylib
    0x332ce000 - 0x33397fff Celestial armv7/System/Library/PrivateFrameworks/Celestial.framework/Celestial
    0x33482000 - 0x3363efff MusicLibrary armv7 <7be04d376ebc3d419ad408284cef681d> /System/Library/PrivateFrameworks/MusicLibrary.framework/MusicLibrary
    0x33750000 - 0x33752fff libCoreVMClient.dylib armv7 <6ddb7cf8a93830628787a5b83eea0f1d> /System/Library/Frameworks/OpenGLES.framework/libCoreVMClient.dylib
    0x337a0000 - 0x337a0fff Accelerate armv7/System/Library/Frameworks/Accelerate.framework/Accelerate
    0x337dc000 - 0x337f2fff EAP8021X armv7 <16801802d86e3c479f3034034192faed> /System/Library/PrivateFrameworks/EAP8021X.framework/EAP8021X
    0x337f3000 - 0x3383cfff ManagedConfiguration armv7 <05711081dd883c58a844c5f9c251e8c9> /System/Library/PrivateFrameworks/ManagedConfiguration.framework/ManagedConfigu ration
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    0x33d13000 - 0x33d14fff libdnsinfo.dylib armv7/usr/lib/system/libdnsinfo.dylib
    0x33d29000 - 0x33d60fff Security armv7/System/Library/Frameworks/Security.framework/Security
    0x33da7000 - 0x33df1fff libvDSP.dylib armv7/System/Library/Frameworks/Accelerate.framework/Frameworks/vecLib.framewor k/libvDSP.dylib
    0x33e99000 - 0x340f3fff MediaToolbox armv7/System/Library/PrivateFrameworks/MediaToolbox.framework/MediaToolbox
    0x340ff000 - 0x34100fff DataMigration armv7/System/Library/PrivateFrameworks/DataMigration.framework/DataMigration
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    0x34403000 - 0x3440afff MediaRemote armv7 <3deff2252a8231e7b0135a517b8391ba> /System/Library/PrivateFrameworks/MediaRemote.framework/MediaRemote
    0x34422000 - 0x3445bfff VideoToolbox armv7 <49f9f09f23f7396b94a29bb1280759fe> /System/Library/PrivateFrameworks/VideoToolbox.framework/VideoToolbox
    0x3445c000 - 0x34462fff IAP armv7/System/Library/PrivateFrameworks/IAP.framework/IAP
    0x34a58000 - 0x34a6efff libmis.dylib armv7 /usr/lib/libmis.dylib
    0x34a6f000 - 0x34a73fff IOMobileFramebuffer armv7/System/Library/PrivateFrameworks/IOMobileFramebuffer.framework/IOMobileFr amebuffer
    0x34a7f000 - 0x34a80fff CoreSurface armv7/System/Library/PrivateFrameworks/CoreSurface.framework/CoreSurface
    0x34aa1000 - 0x34be6fff CoreGraphics armv7 <641fb6e558f239588a8bd05dbefff99a> /System/Library/Frameworks/CoreGraphics.framework/CoreGraphics
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    0x34bfc000 - 0x34bfcfff libCVMSPluginSupport.dylib armv7 <85582e1094633fccb52b50ca13c5a5d0> /System/Library/Frameworks/OpenGLES.framework/libCVMSPluginSupport.dylib
    0x34c9e000 - 0x34e4ffff MediaPlayer armv7/System/Library/Frameworks/MediaPlayer.framework/MediaPlayer
    0x34e50000 - 0x34f99fff libicucore.A.dylib armv7 <1bc960f75d633190a09b093209a9f0c5> /usr/lib/libicucore.A.dylib
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    0x34f9f000 - 0x34faefff SpringBoardServices armv7 <79f1564c1b23303eb3b7db67f9375228> /System/Library/PrivateFrameworks/SpringBoardServices.framework/SpringBoardServ ices
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    0x35299000 - 0x352b9fff libxslt.1.dylib armv7 /usr/lib/libxslt.1.dylib
    0x355d4000 - 0x3561dfff CoreMedia armv7/System/Library/Frameworks/CoreMedia.framework/CoreMedia
    0x3578e000 - 0x3596bfff AudioToolbox armv7/System/Library/Frameworks/AudioToolbox.framework/AudioToolbox
    0x35976000 - 0x359b0fff iTunesStore armv7/System/Library/PrivateFrameworks/iTunesStore.framework/iTunesStore
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