HT1560 Unable to restore Apple TV 2 (3rd)

Hello
I have an Apple TV 2 (3rd).
It does not see or connect to any WIFI connections.
The moment I put in a LAN cable I get a black screen and nothing hapens, no matter how long I wait.
Restoring is not possible because it can't download the firmware.
I connected it to my Macbook Air, iTunes does see the Apple TV but says unable to connect.
At the moment I am stuck. Before starting this discussion I did google a lot but I am unable to find a solution.
I hope someone can help me out.
Cheers

I'm not sure which model you mean by Apple TV 2 (3rd), but here are the instructions for both the 2nd and 3rd generation models.
Get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Source list, and then click Restore.

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