HT1567 I keep getting a "Failed loading CD / DVD drives, error -43.
I uninstalled the itunes and reinstalled it and am still getting the same message. Please help me to fix this problem, I can't hear any music with itunes and am very frustrated because I don't know who to contact that has more knowledge than I do and can fix this.
Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". (If you're running iTunes 11.0.x you'll need to bring up your menu bar first to see the Help menu.) Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)
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I have done all the steps that I could find, and I am still having this issue...can someone help me please?
Here is the diagnostics test I just ran as well. Not sure why it wont read my ipod either.
Microsoft Windows Vista Home Basic Edition Service Pack 2 (Build 6002)
Dell Inc. Inspiron 1525
iTunes 11.1.5.5
QuickTime not available
FairPlay 2.5.16
Apple Application Support 3.0.1
iPod Updater Library 11.1f5
CD Driver Not Available
CD Driver DLL Not Available
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00D5BEA809F38F28
Current user is an administrator.
The current local date and time is 2014-04-05 12:39:11.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {F45D6408-EDE8-4F4F-8BDF-AE815F918114}
Description: Dell Wireless 1505 Draft 802.11n WLAN Mini-Card
IP Address: 192.168.0.16
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Sat Apr 05 12:21:08 2014
Lease Expires: Sat Apr 05 13:21:08 2014
DNS Servers: 68.105.28.12
68.105.29.12
68.105.28.11
Adapter Name: {8F15FB4D-2EE6-4690-A8E7-82ACBF7A4F1E}
Description: Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 17:00:00 1969
Lease Expires: Wed Dec 31 17:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-04-05 12:38:45.
**** CD/DVD Drive Tests ****
LowerFilters: PxHelp20 (2.0.0.0),
No drivers in UpperFilters.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
**** Device Connectivity Tests ****
iPodService 11.1.5.5 is currently running.
iTunesHelper 11.1.5.5 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
RICOH OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Devices Not Currently Connected:
iPod touch (4th generation) running firmware version 6.0.1
Serial Number: CCQH8BRSDT77
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.CD Driver Not Available
CD Driver DLL Not Available
With that one, I'd start with solution 3 from the following document:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install -
8.1 will not load the dvd driver error 39
The dvd played with no problem in 8, worked fine. I loaded 8.1 now it will not load the driver, says error 39. I uninstalled and reinstalled still the same. I got a external working DVD, plugged it in and the same code, same problem. windows
8.1 does not load the DVD driver.
what is the fix I understand it 8 does not play dvd movies, video this does not even recognize the player for music CD
jack walshPlease repost your inquiry in the
Windows 8.1 Community Forum. Thank you!
Carey Frisch -
I keep getting a pop up window saying that whatever is needed for itunes to burn a CD for me is missing. How do I get it without having my entire library erased?
Hello,
I am having problems copying my music to a cd, its stating disc recording not found. Please how can this be fixed. I have uninstall and reinstall several times.
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
Hewlett-Packard 310-1126
iTunes 11.0.1.12
QuickTime not available
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver 1.63.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0027B2E0106D35F0
Current user is not an administrator.
The current local date and time is 2013-01-31 18:45:45.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 4270
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.1.12 (x64) is currently running.
iTunesHelper 11.0.1.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: PxHlpa64 (2.0.0.0),
No drivers in UpperFilters.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel. -
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From: Pat Willener <[email protected]>
To: robert hunnell <[email protected]>
Sent: Wednesday, January 21, 2015 12:13 AM
Subject: keep getting unable to load metafile message when trying to download adobe readerx to windows 7 professu=ional
keep getting unable to load metafile message when trying to download adobe readerx to windows 7 professu=ional
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