HT1567 my iPAD 2 seems to be frozen...can only be turned on & off. no apps open, screen doesn't move. is restore my only option?
have never done a complete restore and would rather not if there is another way to solve this issue. Only description I can say is FROZEN and one unhappy iPad user! The screen doesn't rotate although the rotate button is set to allow rotation. I've had my iPad for a year and this is my first issue. I'm not really savvy w/ tech. Any suggestions?
Hi DashfromPa
Have you tryd holding down the power button for 10 seconds? That should shut down your iPad. Then just hold down the power button to start it again.
If that does not help then maybe you will have to try pluging it into your pc/mac running itunes then doing a backup and restore. Then hopefull it will work ok.
Sorry but i cant think of any other way if its frozen.
Hope that helps
Delboy1066
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The image came up on my screen saying that I need to connect my iPod to iTunes, but I have a passcode, so it won't allow me to. And I want to try and turn it off, but my touch screen doesn't seem to be working either, so I can't even turn it off since you need to "slide to power off." HELP! I'm leaving on Thursday morning for six and a half weeks, and I absolutely need my iPod with me. I was just at the Apple store today for problems I was having with ANOTHER product, and I don't really want to drive all the way out to where my nearest store is (which is not very near) if I can figure this out at home. My iPod was working totally fine earlier today and last night, so I don't know what happened! Please, please, PLEASE HELP!
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Hi
My mini i pad has frozen. I cant turn it off or opporate the screen. I have a nessage on screan telling me my storage is full in i cloud but I cant navigate to settings or closeTry this to get rid of the message.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up. -
just tried to sync my ipad with my macbook and the ipad seems to have frozen and i can't switch it off or open any app
Hold down the Sleep/Wake button and the home button together until the apple logo appears (ignore the ON/OFF slider) then let both buttons go and wait for device to restart (no data will be lost).
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My Ipad seems to be frozen.
Nothing moves !
There is a message on the screen sying "This Ipad has'nt been backed up in 5 Weeks etc. etc."
What do I do now to get it going again ?
We have had major wifi problems in the house, but at this moment it seems ok.
Thank you.Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
If still problem
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
iPad started acting up, would not open books, screens come up that I never touched etc. so I did a reset, the apple icon showed up and has been on now for about 18 hours I can't even turn it off I plugged in in over night but still screen frozen? Any suggestions?
Hello there, Gina1964.
The following Knowledge Base article offers some great information for troubleshooting the issue you're describing:
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
iv rented a movie on iTunes but it is saying 5 hours to download and seems to have frozen. can any1 help?
Hi Bemma Bob,
Thanks for using Apple Support Communities. This article has some information about estimated download times from the iTunes Store:
iTunes Store: Download times will vary
http://support.apple.com/kb/ht1577
If you were not able to watch the movie, you can report this to the iTunes Store by following this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Cheers,
- Ari -
Was downloading the os 6.1.3 software and the iPad seems to have frozen. Have tried the off button but nothing happens. Doesn't indicate that the power is on.
Then try this now.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up. -
My iPad is saying it hasn't backed up for two weeks but when I plug in and is attached to wifi with screen locked it doesn't clear it? iPad is in effect frozen, I can't even turn it off and on again
Bec M wrote:
Found the answer! Hold down home and power button at same time and ignore red slider button
That is called a Reset...
http://support.apple.com/kb/ht1430 -
After installing ios7, my ipad buttons stopped working, I can't even turn off the ipad. Please help me. I don't know what to do.
Try to reset the device:
Device Reset (won't affect settings/data/music/apps/etc)
1. Press and hold (& continue to hold) BOTH the Sleep/Wake button & the Home button.
2. Continue to hold BOTH (ignoring any other messages that may show) until you see the
Apple logo on the screen.
3. Release BOTH buttons when you see the Apple logo and allow the device to boot
normally. -
What can I do when my laptop makes an alarm sound and is frozen. I cant turn it off.
What can I do when my laptop makes an alarm sound and is frozen? I cannot turn it off.
Thank you It finally turned off. What can I do now to remedy this problem? I was able to turn it on again but it sounded the alarm again.
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Hello.
My iPad2 shows a message of iCloud"Ignore or Settings". When I press on either "Ignore or Settings" it does not do anything. The screen is totally frozen. I haved turned it OFF and ON , but message keeps coming back.
Any ideas?
Your help is highly appreciated.
Thanks,
CaroYou are still under warranty. Call Apple Care. Make sure you get a case number as all repairs have an additional 90 days of warranty.
#1 - You have 14 days from the date of purchase to return your computer with no questions asked.
#2 - You have 90 days of FREE phone tech support.
#3 - You have the standard one year Apple warranty.
#4 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years. You can obtain AppleCare anytime up to the first year of the purchase of your computer.
Take FULL advantage of your warranty. Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired. -
after updating ipod touch to ios 5 the ipod touch has stopped responding to work, can't even turn it off. it remains sync.... when i connect to itunes it says error 0sE8000065. any solution?
Try here:
iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting
Also see:
iOS: Not responding or does not turn oniOS: Not responding or does not turn on -
since I've touched the reset button, now my ipad is prozen. Please show me to turn it off.
Frozen or unresponsive iPad
Resolve these most common issues:
• Display remains black or blank
• Touch screen not responding
• Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Cheers, Tom -
Hi I have an iTunes account with my uk debit card but am currently in Australia, can I buy and use an iTunes/app store gift card in AU$ or am I only allowed to acces the store in gbp£ ? Cheers
I had the same error when trying to update my apps on my ipod touch. I tried to input my security code numerous times to no avail. I also made sure my billing address was the same as what my bank had on file. To fix the issue I went into iTunes, logged onto the iTunes store, went to account settings and reviewed my recent purchases. Turned out that I had made a recent purchase and didn't have enough money left on my credit card to pay for it at the time. I paid off the credit card, and then input my security code once more and now it works fine. I've heard that some debit or pay as you go credit cards require a minimum balance, so make sure you have at least that amount in your account.
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