HT1578 Ok, I saved it, as per above instructions. Now how to open it with my password ????

I followed the instructions per above file
It is locked since it does not open when clicked on
But how to open it now, I have entered a password
Thanks

What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
 Cheers, Tom

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HT1320 Help! My ipod classic is frozen. Even when I attach it to a power source and try to reset it (as per the instructions above), the apple logo never appears. The only thing that happens is that the screen turns alternately light and dark. Thanks!

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If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevant_history/2004/11/meeting_the_sad.html#comment -10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

How do I speak with customer service above 'manager' title-- Incorrectly charged $280 and finally refunded most of it after many hours, disconnects and transfers!

I have been a Verizon Wireless customer for 11+ years. My monthly payments are usually in the $275 range which includes usage for phones and 2 tablets for my family. That's a lot of $ each year!
I am self employed. My biz slows considerably in the winter-- income is slashed. When I realized I couldn't keep the account up this winter-- with an increase in excessive travel costs for my business due to a new long commute for work, and business being down considerably during winter months-- I called in and requested Verizon to suspend service without billing until I can pay my bill in full. They said sure. We worked together to find a workable payment arrangement, which I had to modify a couple of times, but all in all it worked. Thank you Verizon! But then, I went online to pay the amount agreed to. Several days later, I realized Verizon program apparently has a glitch-- it took the full amount due ($563) rather than the agreed amount ($63 then, with agreement to further pay $250 end of April, $250 end of May). I called immediately. Verizon refused to credit back. My bank researched the situation and resolved in my favor :-) Shame on Verizon. You had an opportunity to honor your loyal customer and you failed.
Worse, this created a snowball effect of further charges. Shame on Verizon. Because the account was considered "paid in full", it automatically turned my account back on. When I realized this, I called in and said TURN THEM BACK OFF WITHOUT BILLING!!! They turned them off. Good job Verizon!
I called again, to be absolutely certain the account was turned off 'without billing'. I was assured they were. I had also asked to ensure there would be no disconnect/reconnect fees. I was assured. Good job Verizon! (I thought...)
Just got my bill. It should show $563 (because when I was credited back, it was the entire amount; instead of minus the intended amount of $63).
The bill shows $851.24. Shame on Verizon!!!!
I have spent many hours on the phone with Verizon. I have explained dozens of times, to dozens of representatives. I have been transferred over and over, disconnected over and over. Spoken with representatives, who transferred to supervisors, who eventually one transferred to her manager. The manager stated she has zero power over her supervisors- that if the supervisor wont credit $, that her hands are tied. I have made 6 calls to Verizon since 7:30 this morning, which means I was disconnected 4 times just today. There were 7 calls yesterday, I believe all of those were disconnected as well. I was not yelling or abusive to the staff-- the disconnects occurred during lengthy holds during transfers.
FINALLY, I was connected to JUST A REP who actually took care of me!!!! Out of the $280, I still have $45 left in incorrect charges. I was so relieved to finally get so much removed that I accepted gratefully. I believe the other $45 should also be removed, but I need to rest. Verizon, you really need to give your representatives more power, and more understanding of people-- I have paid thousands of dollars to your company over 11 years. Is it really better business sense to anger a customer of 11 years at approx. $275 per month than to continue a positive relationship with them and give them back what they believe is theirs-- $280 of incorrect charging??? Is $280 'once' more important than $275 'monthly'? You need to look at the big picture. KUDOS to Andre (removed). That representative rocks and deserves a raise for saving your company a $275 monthly customer!
To all the rest of your staff-- including and especially to 'Acacia' (removed)-- get a new job-- you serve little purpose to your customers, other than angering us further. Acacia told me that her manager (Marissa) does not deal with customers... but that as Operations Manager, "Marissa" serves other purposes. Telling your customers that they are at the end of the line speaking with you (Acacia's words) is the WRONG thing to say. If YOU cannot help them because "your hands are tied", get us to someone who can. As you can see, I do not give up. But many do, and perhaps that is why your staff say these things, to get us to stop fighting for what we believe is right.
If you are a Verizon customer-- do not give up-- stand up and fight for what you believe in. It is YOUR money-- spend it wisely. Dont accept yield signs disguised as stop signs. Yield for the moment, and get back on the road. YOU are your best advocate--- you can always count on YOU.
Private info removed as required by the Verizon Wireless Terms of Service
Message edited by: Admin Moderator

The charges occurred when the account was automatically re-activated due to the over-riding of my payment amount online. I had a pmt arrangement to pay $63 that week, but the system over-rode and took out the entire balance due. About gave me a heart attack. When the account was fully paid, its an automatic process to re-activate the account. I have no idea my phones were back on until my daughter said a text and phone call came through. I called Verizon to ask what happened, and asked that they shut them back off for me. But that process accumulated more charges of $15 per line to reactivate and then again to suspend services again. Then they charged an NSF fee for my bank taking back the funds that their system overrode from $63 to $563. If it had withdrawn the amount I had inputted, there would be no funds to pull back. The charges were ridiculous... fee after fee after fee resulted from the over-riding glitch in the system. I dont remember all of the fees, but they added up FAST! All were a result of paying the account online, with them over-riding the payment amount.

My messages usage says I have 2.9GB of (saved) Messages. Thing is I have not 1 saved message, I delete them all. How can I clear this usage?

My messages usage says I have 2.9GB of (saved) Messages. Thing is I have not 1 saved message, I delete them all. How can I clear this usage?

AnAfromHi wrote:
My messages usage says I have 2.9GB of (saved) Messages. Thing is I have not 1 saved message, I delete them all. How can I clear this usage?
Firstly you DO NOT have to do a factory reset / wipe device, it is simply not required to get the space back!!
Mine had 3GB and I just got rid of it all, here is how:
METHOD ONE:
Make a backup in iTunes
open iBackupBot (Google it)
Go to the relevant backup
Click on Multimedia File Manager and click on the other Multimedia files tab
Sort by filename by clicking the Filename tab
Find MediaDomain/Library/SMS/Attachments and highlight all of them, then press delete. You can also click to export to a folder of your choice, if you want to save them that is.
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They will be all listed here, highlight them all and press delete
Then just restore that backup using iTunes!
Tadaa! Space recovered, your messages are still there but without the attachments! METHOD TWO:
Backup your device in iTunes and then to iCloud
Go to Settings>iCloud and toggle Documents & Data to OFF
Then do a 2nd backup to iTunes and iCloud
Then restore the device from iCloud and the message attachments should be gone, turn Documents & Data back on again in the settings
PLEASE NOTE: Method two is a much longer process but some users may feel more comfortable with this method.
P.S You may want to make two backups in case you get any of the above steps wrong, but it is simple to follow the above and not do anything wrong!
P.P.S You could also just go through every single conversation and delete the attachments one by one, but if you have hundreds or thousands of attachments, this will take a VERY LONG TIME!!!

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Thanks for the heads up Kappy. Do you know how to remove the button from Sys Pref's? The newer version of Java was saved per the instructions so I guess the Icon will come back if necessary when I upgrade again. I rolled back for PhpStorm IDE which doesn't seem to like the most recent version of Java from Oracle.

I need help to find and open a job app that I exported, was able to fill out and sign and saved and now can't open it? What did I do wrong?

I need help to find and open a job app that I exported, was able to fill out and sign and saved and now can't open it? What did I do wrong?

What file format did you export it to?

How do I get bridge CS5 to open up with my saved workspace settings?

Every time I open bridge it opens with large thumbnails in an old folder. I have to "reset" my workspace (even though it is highlighted at the top of the page already!) and then select the last folder I was working on again.
Is there any way to get bridge to remember your last used folder and last used workspace setting and just re-open with those already set?
The current situation just leads to lots more unnecessary annoying clicking.
I've tried all the options I can find in preferences and tried creating ans saving different workspace settings but nothing seems to effect how bridge opens up the first time I use it in a session. I am running it on Windows 7.
Thanks,
Clive

That seems to solve it. I think your point about exiting bridge before shutting down is important, but you need to make sure bridge is showing the set-up you want to keep first. I now have a sensible opening screen. Thanks a lot.

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I tried to configure 2 windows users accounts using a single library per the instructions in HT1203. My iTunes library is on an external drive. I cannot get this to work. Any suggestions?

To give other users read-only access to your iTunes library, use the Sharing features of iTunes. Sharing works over the local network as well as on the same computer. See the built-in help for details.
If you want to give full read/write access to more than one user, see the support article linked below.
iTunes: How to share music between different accounts on a single computer
There is a way to share the library without moving it to a secondary volume. If you really need to do that, ask for instructions.

Not able to open adobe XI Pro after I have filled out a documents and trying saving it. The program stops working & won't open up again. Tried to complete a repair, rebooting nothing works. Help please.

Not able to open adobe XI Pro after I have filled out a documents and trying saving it. The program stops working & won't open up again. Tried to complete a repair, rebooting nothing works. Help please.

Hi,
Can you pls. provide more details of the issue?
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I saved my "users" folder to an external HD. I did erase and install on my imac. Now how do i get the accounts to open up on the fresh installation?

I saved my "users" folder to an external HD. I did erase and install on my imac. Now how do i get the accounts to open up on the fresh installation?

To move a home folder, create a new home folder, copy the contents of the old home folder into the new home folder, and then delete the old home folder. Take a look at this link, http://manuals.info.apple.com/en_US/UserMgmt_v10.6.pdf

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I have 2 accts on iTunes and have my music saved to separate iclouds on both. How do I combine them in one acct.?
Thank you.
Pat C.

You do not. Accounts cannot be combined.
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When I connect my iphone to my itunes it says loads of space is being taken up by documents , however i have no documents saved on my phone to my knowledge. how do I find and delete these hidden files ?

when I connect my iphone to my itunes it says loads of space is being taken up by documents , however i have no documents saved on my phone to my knowledge. how do I find and delete these hidden files ?

I restored the phone so had no apps on it at all and there was still this certain amount of space used up by documents ! I've already had it in to the apple store and they didn't seem to have a clue either ! Ugh ! Wouldn't mind so much if the phone was free with a contract but I actually spent 450 quid buying this phone and it's always full of "nothing" so virtually unusable

HT1578 Ok, I saved it, as per above instructions. Now how to open it with my password ????

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