HT1595 Could Not Connect to Library Issues - iTunes 11
My apple tv 2nd gen gives me the error message "could not connect to xxx library." I have restarted the apple tv, router and modem and I have also reset the apple tv. The apple tv will Airplay from my iPad and my iPhone 5 so it's on the same network. All this started when I updated to iTunes 11. I am using a PC for my library but I have an Airport Extreme, iPad 2, and iPhone 5. Like I said, Airplay works from other devices but not from my PC. I have checked the firewall and it allows iTunes.
I have been experiencing this lately as well. I too am on iTunes 11. The only resolution I have found is to go into the Apple TV settings, general, network, select the Wi-Fi network you are assigned to, select Forget Network, and then re-log into the network.
The three times it has not been able to access my library this seems to clear it up. Hope for the short term this helps.
Similar Messages
-
Could not connect to " home shared iTunes library name "
I'm having an issue with iTunes/ Apple TV. Actually it has been ongoing. I have a particular iTunes library shared on a private subnet (together with the Apple TVs) from a Mac Mini. I can connect and play content any time with iTunes on another computer 100% reliably. But around 60% of the time when I try to connect to it from any of my four Apple TV (2's) an error comes up saying "Could not connect to "<home shared iTunes library name>" ", "Make sure the computer is on the same network as your Apple TV. the iTunes version is up to date and iTunes is running". The answer to those questions (as always with such messages is obviously 'yes':
Yes of course we are on the same network. If I wasn't, the library wouldn't have even shown up in the first place before selecting it
Yes iTunes as always is the latest version thanks to Mac Software Update
Again 'dah'. See response #1
If I restart the offending iTunes library the error is resolved (although sometimes it does require reboot of the Apple TV) but could reappear as early as within the next 24 hours. This issue has been occuring for a very long time however appears to be increasing in frequency. It occured as well on the Apple TV (v1).
Anyone with clues on what's going on here?
Thanks
GregI agree that the first debug point should be the network. Though like Greg, I use a Mac Mini to serve up movies to a couple of Apple TVs. From the 'problem' Apple TV, I could see other iTunes movie libraries on other Mac(s), and those would work/play fine. It's only when I try to connect to the iTunes Library of the Mac Mini that I have this issue. It's almost like it's asleep, and doesn't respond. Though I can mount the library folder, and play movies from other Macs w/o a problem while the Apple TV still has the problem.
As Greg mentions, closing and re-opening iTunes on the Mini solves the issue (though only temporarily).
The only difference that I have (non-consistency) is that my Mac Mini is an older model, and cannot be upgraded to run Lion (10.7.x) like my other Macs. The Mini is running 10.6.8, and iTunes 10.6.1 (32-bit). My Macs are running 10.7.3 and the 64-bit version of iTunes 10.6.1.
Is it possible it could be a 10.6 vs. a 10.7 issue? Greg, which version of OS X are your Macs running? -
Get could not connect this Iphone to itunes because of unknow error (0xE8000065) when trying to connect an ipod touch to itunes. Anyone know what this message means?
See:
iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting -
Apple tv could not connect to library
Hi, my apple tv (2nd generation) doesn't connect to my itunes library. It reconizes my computer and my housband from home sharing, his a PC it loads the library, but mine from 3 days now, shows always the same message "apple tv could not connect Ana Carolinaa's library". I did every thing the troubleshoting sugested me, but nothing works. It worked perfectly from 3 weeks and now just don't work!!! Can some one help me please?
I have exactly the same problem. I even remove and install itunes again but it still same. I have the apple tv icon in itunes and can send video or music which is playing in itunes to Apple TV but when I choose from Apple TV to connect to the computer it says: "Apple TV could not to Library" ??
Any idea? -
While my Library is turned on in iTunes, I keep getting the following message from my AppleTV: "Could not connect to Chuck's Library." What am I doing wrong. I am a newbie, just getting started. Ultimately, I'm trying to get everything linked up so I can view My Picture on TV (via my wireless network - of course).
Thanks for any help you can provide!Welcome to the Apple Community.
Does your Firewall allow access for iTunes, do you have any security software installed, is your network working correctly. -
when i try and open itunes a memo pops up saying "itunes could not connect to this iPhone. This device is no longer connected" my iphone is not plugged into my mac so i dont know why its mentioning an iphone nor why i cant open my itunes library?
Each time you connect your iPhone to iTunes, you need to eject it before closing iTunes by clicking on the little "eject" icon shown in iTunes. It seems that sometime in the past, you did not do that.
I'm not sure how to undo the previously done damage, but maybe a reboot of your Mac would help. -
Itunes 11.1.5
Mac OS X 10.7.5
IPhone 4 7.0.6
IPhone 5 7.0.6
Ikeep getting this error when I attach the new phone. After it would not work I did a Icloud back up of my old phone and restored it on the new phone, but I have other music and apps on my Itunes that I would like the option to sync and I like to be able to backup my phone on my Mac. What do I need to do to get the new phone attached back to this itunes?
iTunes could not connect to this iPhone. You do not have permission.Im having the same problem after installing ios7.1
Checked the usb status and it sees an iphone ( 4s ) attached,
Repaired disc permissions
updated and reset iphone
and itunes
reinstalled mavericks from scratch
phone alert saying " TRUST THIS COMPUTER?"
hit trust
same alert keeps appearing
again and again
itunes keeps wittling on about "iTunes could not connect to this iPhone. You do not have permission."
what the actual F*** is going on and can anybody help ?????? -
Tried EVERYTHING!!! HELP!!! iTunes could not connect to the music store...
HELP! I have tried everything...I keep receiving the following error message:
"iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct and network connection is active, then try again."
I have a 60GB video ipod. OS Windows XP Service Pack 1. Dial up AOL. No firewalls, checked connections, followed all instructions on the support page, contacted customer support via email (see responses below), contacted AOL (referred me back to iTunes), iTunes referred me to customer support number for iPod (which I called, and they referred be back to iTunes customer support via email). After emailing customer support and receiving a general response, and replying to each response, the email said they were not technical support...read all emails below beginning with the most recent:
Subj: Re: Connect; Follow-up:
Date: 1/19/2006 6:04:50 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. We're sorry to hear you are still unable to connect to the store. At the end of this email we have included further possible solutions to the issue you are encountering.
We're also sorry your iTunes Music Gift email didn't reach the recipient. The gift code you purchased is ... The recipient's ISP may have inadvertently blocked or filtered our email, thinking it was spam.
If you purchased your gift using iTunes, you can resend it with a few simple mouse clicks. Just follow these easy steps to resend an unredeemed music gift to any address:
http://www.info.apple.com/kbnum/n301476
If you would rather email the gift information directly to the recipient using your email program, we've included instructions for your recipient and the gift code below.
1. Download and install the latest version of iTunes. You can download the latest version, free-of-charge, from our website.
http://www.apple.com/itunes/download/
2. Click the link below to launch the iTunes application and view the gift page.
http://www.itunes.com/go/songcode/
3. Click Redeem.
4. Copy this gift code and paste it into the Redeem code entry box.
Again, we're sorry you are still unable to connect to the store.
First, please make sure you're using the latest version of iTunes before you access the iTunes Music Store. You can download the latest version of iTunes from our website.
http://www.apple.com/itunes/download/
Also, some software that you install on your computer can affect the way your computer sends and receives information from the Internet. A few examples of this software are:
* Firewalls
* Internet security software
* Privacy filters
* Web accelerators
* Ad filters
If you cannot use the iTunes Music Store, try disabling this software temporarily to identify the culprit. Then, please refer to the documentation that came with the software to allow the iTunes Music Store to connect to the Internet. For your reference, these domains need to be permitted to send and receive data from the Internet:
phobos.apple.com
phobos.apple.com.edgesuite.net
For more instructions on configuring your 3rd-party software, please contact the software manufacturer. If your web accelerator appears to be at the root of the problem, please contact your ISP.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Thank you for your response. I am curious to know why if iTunes does not
answer non technical questions, why I received information when I replied to this
email. Listed below are the previous threads providing technical information.
Furthermore, if this is email is for billing disputes, I would like to have
my Mastercard credited $25.87 for a "gift this purchase/tv show" that I
purchased for my uncle on Christmas Day. I purchased the full first season of Monk.
I previously sent an email requesting credit on approximately January 2,
2006, and failed to receive a response. He never received the gift, or any
instructions about how to download the tv show, and I do not show a credit
appearing on my credit card. I would like to have credit for services not received.
Please credit the following card #XXXX
Thank you.
Emily
Subj: Re: Connect; Follow-up:
Date: 1/18/2006 2:21:12 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store.
The iTunes Music Store team answers non-technical questions about billing,
customer accounts, downloading music, and iTunes Music Store content.
Many questions about your iTunes software can be answered by choosing “iTunes
and Music Store Help” from the Help menu.
For online information, visit iTunes Support at
<http://www.apple.com/support/itunes>.
To access the discussion boards for iTunes and other Apple services, please
visit
<http://discussions.info.apple.com>.
For support for your iPod, please visit:
<http://www.apple.com/support/ipod/>
If you require assistance beyond the complimentary support available online,
please call AppleCare technical support at 800-APL-CARE (800-275-2273). Help
is available seven days a week from 8:00 a.m. to 8:00 p.m. central time. There
may be a fee associated with the call.
Sincerely,
iTunes Music Store Support
Need a quick answer?
iTunes Music Store Customer Service:
<http://www.apple.com/support/musicstore/ww>
iTunes technical assistance:
<http://www.apple.com/support/itunes/ww>
Thank you for your response. I have tried these methods, AGAIN. None of
them seem to work. I also contact my ISP, AOL. Nothing they advised me to do
worked. Has iTunes performed recent upgrades? Just viewing the discussion
boards, it seems like a lot of people are having problems. Having paid $399
for
the 60GB video ipod, I need more than a generic email telling me what to do,
when I already indicated in previous email that I followed the steps shown in
the
support area, which were the same instructions email to me.
Subj: Re: Connect; Follow-up:
Date: 1/16/2006 5:14:47 PM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. Use the steps in the
following article to troubleshoot your connection problem.
I have been unable to connect for more than 24 hours on Windows.
If you haven't been able to connect to the iTunes Music Store for more than a
day—and other customers on our discussion boards aren't experiencing similar
issues—a software or ISP configuration issue may be blocking your access to
the iTunes Music Store.
• Your copy of the iTunes application may be out of date.
• If iTunes is out of date, it will not be able to connect to the
iTunes Music Store. You can download the latest version of iTunes from our
website: ?http://www.apple.com/itunes/download/
• You installed a third-party anti-virus or personal firewall
application.
• You will need to configure your software to allow iTunes to access
the Music Store. You can contact the software manufacturer if you have
questions regarding configuration. Click here for more information.
• You upgraded to Windows XP Service Pack 2.
• Windows XP Service Pack 2, by default, enables the Windows Firewall.
As with a third-party firewall, you will need to configure Windows Firewall
to allow iTunes to access the Music Store. Read this document for more
information. If you have further questions about configuring the Windows Firewall,
contact Microsoft's Service Pack 2 hotline at (888) SP2-HELP.
• You upgraded to a high-speed or wireless Internet connection.
• A new DSL or cable modem, or even a router, could be the culprit.
These devices allow your computer to access the Internet at a much higher speed,
or route your connection to multiple computers. However, they can also expose
your computer to hackers. To help prevent this, manufacturers of these
products often install firewalls to prevent hackers and viruses from compromising
your system. Although this layer of protection is beneficial, there are
occasions when a device may determine that the iTunes Music Store is a threat to the
computer. If this is the case, you will need to configure these devices to
allow iTunes to access the Music Store. Contact your ISP or the device
manufacturer if you need help configuring your device.
• You switched to a new ISP.
• If you didn't install new networking hardware, your ISP may be
blocking access to the iTunes Music Store. Let your ISP know about this document
which can help your them configure their servers to allow iTunes Music Store
traffic through.
Sincerely,
The iTunes Music Store team
http://www.apple.com/support/itunes/ww/
In a message dated 1/14/2006 8:20:29 AM Pacific Standard Time,
[email protected] writes:
http://www.info.apple.com/kbnum/n300870
Thank you for your quick response. I already tried the link and all
instructions several times.
-The following is my information:
Sacramento, CA
-AOL 8.0 (dial up connection) - (tried downloading 9.0 but always receive
error message)
-The error message received is: iTunes cound not connect to the Music Store.
Network connection was refused. Make sure your network settings are correct
and network connection is active, then try again
Thank you,
Emily
Subj: Re: Connect; Follow-up:
Date: 1/14/2006 8:20:29 AM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
We're sorry to hear that you can't connect to the iTunes Music Store. Your
experience using the iTunes Music Store is very important to us, and we'll do
everything we can to help you fix the connection issue quickly.
This article outlines the culprits that can cause a connection issue. Please
try these solutions:
http://www.info.apple.com/kbnum/n300870
We hope one of these solutions helped you resolve the connection issue. In
the rare event that these suggestions didn't help, please reply to this email
with the following information:
1. Your city and state.
2. Whether you use a high-speed Internet connection, like a cable modem or
DSL.
3. The name of your Internet Service Provider.
4. The error message iTunes displayed (if any) when you tried to connect.
5. Your approval to reset your password.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Customer First Name : Emily
Customer Last Name :
email :
Web Order # :
Support Subject : Connect
Sub Issue : Can't connect
Comments : iTunes Account Name:
Platform : Windows XPSP1
Error Code :
Other Error :
Comments:
The error message I am receiving is "iTunes cound not connect to the Music
Store. Network connection was refused. Make sure your network settings are
correct and network connection is active, then try again". I have been unable to
connect to the music store for at least 3-4 days. I have been using iTunes
since last October, successfully. I checked all my network connections & they
are fine. I am able to connect to AOL. I even uninstalled and reinstalled
iTunes several times, all successfully, but I am still encountering a problem.
Thank you.
Emily
Nice, effective customer service. I'm at my wit's end. I field customer service calls, and answer emails at work, and the general responses from the iTunes response library are ridiculous. Especially, after emailing me twice technical support emails, they tell me they do not handle technical support questions...
Any help or suggestions as to how I should respond to the next email is helpful...
I also forgot to mention I have been able to connect to iTunes since October 2005, and have been unable to connect for almost 2 weeks now. And, yes, I have downloaded the latest version of iTunes. I was advised over the phone to upgrade to XP Service Pack 2, but it looks like SP2 has issues. ANd, no, I did not download SP2, because the customer support rep admitted he knew nothing to very little about iTunes.
EmilyEmily,
thanks for your posting, it just reflects my experience (although I didn't contact the helpdesk, but after what you wrote I think I can skip that part). I am livin in China and buy from the German MS, worked fine until about a week ago when the download of an album stopped just after 5 songs. I have never been able to connect to the shop ever since.
The interesting thing is, that I get a response from their server in the domain phobos.apple.com (phobos.apple.com/WebObjects/MZStore.woa/wa/storeFront) which I would interpret that there can't be a problem which they always list (Antivirus, Firewall etc...)
So will there ever be somebody from Apple who is going to give a better explanation how to solve the problem ? Or are there already too many people buying iPods and music ??? -
Help, Itunes could not connect to the itunes store
I has face a problem with my itunes could not connect to the itunes store. i also have check all my network but it is no problem. when i click itunes store it keep saying this.
and i check my Run Diagnostics
Microsoft Windows 7 x64 Business Edition (Build 7600)
Dell Inc. Inspiron N4030
iTunes 12.0.1.26
QuickTime not available
FairPlay 2.7.39
Apple Application Support 3.1
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 8.0.5.6
Apple Mobile Device Driver 1.65.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 3.06.0.2770
Gracenote MusicID 3.06.0.2770
Gracenote Submit 3.06.0.2770
Gracenote DSP 3.06.0.2770
iTunes Serial Number 767413B00E7F61F0
Current user is not an administrator.
The current local date and time is 2014-10-20 21:05:25.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {6DACA3FB-08FB-406B-9DEF-B120E4EC1A8D}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name: {C5A96BD2-6F22-4F48-8738-8B89AA57E4FE}
Description: Broadcom 802.11n Network Adapter
IP Address: 192.168.0.107
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Mon Oct 20 20:45:31 2014
Lease Expires: Mon Oct 27 20:45:31 2014
DNS Servers: 192.168.0.1
Adapter Name: {00E7D934-9FAC-47B7-BA8F-F93268EC0835}
Description: Atheros AR8152/8158 PCI-E Fast Ethernet Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Connection attempt to Apple web site was successful.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2014-03-02 01:47:44.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
E: TSSTcorp DVD+-RW TS-L633C, Rev DW50
Drive is empty.
**** Device Connectivity Tests ****
iPodService 12.0.1.26 (x64) is currently running.
iTunesHelper 12.0.1.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPhone 4S running firmware version 7.1.1
Serial Number: C39GK8KPDTDM
iPad mini (Retina) (Wi-Fi) running firmware version 7.0.4
Serial Number: DQVLTUWBFCM8
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
so what should i do ?Hey Bryan3623,
Thanks for the question. I understand that you are experiencing issues connecting to the iTunes Store. The following resources provide some great troubleshooting for this symptom:
iTunes for Windows: iTunes Store connection troubleshooting
http://support.apple.com/kb/HT1527
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks,
Matt M. -
ITunes error message / "iTunes could not connect to the music store...
The past week, I have been having problems connecting to the iTunes music store. I purchased my ipod in 10/05 and have had no problems until recently. I keep receiving the following error message:
"iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct & network connection is active, then try again."
I went onto the website, and checked various things. I uninstalled and reinstalled iTunes and the software, checked to see if I have any firewalls (none), checked to see if I have Windows XP service pack 2 (I have 1), and contacted my ISP (AOL). Help! I have AOL 8.0 dial up, and have had service with them for a couple of years now, so that is not an issue. Per AOL, I tried uninstalling AOL adapter and restarting my computer, and also deleting cookies and deleting files/all offline content, defaulted my security settings (they were the same), and reset web settings. I have restarted my computer, but am still having the same issues. I already contacted iTunes about this issue, and they sent me the same email twice, with the same instructions as their website, which I indicated I already tried numerous times. I have also checked my connections, and everything is fune. I try to access iTunes after logging into AOL.
Thank you in advance to everybody that responds.
EmilyThanks for the input. Unfortunately, I keep trying to do that, and have not been able to download for about a week. After contact customer support, I received the general "technical support" email, which is the same information found on the website. After replying to the email, which stated that I tried already tried the methods listed, I received the same email again. After replying to that email which included the previous threads, I received an email stating that the deparment I replied to does not handle technical issues. So, tonight, I re-emailed them with all of the threads and asked for an explanation of why I received technical emails if they do not respond to technical emails. It will be interesting to see how they respond, although it will probably be some general email. I sometimes respond to member service emails at my place of employment, so I know the procedure. The bottom line is that I should receive answers to my questions, even if the answer is something along these lines:
"I am researching your problem, and will contact you within the next xx hours/business days with a resolution. We value you as a customer, and strive to maintain excellent customer support and satisfaction. Thank you for your patience."
Or, a similar response. I know there is a general response library. And, I also know that if some body is unable to answer a question, as customer support, they should try utilize their resources. Basically, be a problem solver. -
"itunes could not connect to the itunes store" on 3gs
hi im haveing the same problem i got a replacement iphone 3gs 16gb from vodafone and i backed everything up so im trying to activate it andf it comes up with the message 'itune could not connect to the itunes store make sure network connection is active and try again
i have ddone the run diganostics test here are the results
Microsoft Windows Vista Home Premium Edition (Build 6000)
HP-Pavilion KA773AA-ABU g3200.uk
iTunes 9.2.0.61
QuickTime 7.6.6
FairPlay 1.8.20
Apple Application Support 1.3
iPod Updater Library 9.2d4
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.1.0.62
Apple Mobile Device Driver 1.49.0.0
Bonjour 2.0.2.0 (214.3)
iTunes Serial Number XXXXXXXXXXXXXXXX
Current user is not an administrator.
The current local date and time is 2010-10-06 23:12:22.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Video Display Information
Intel Corporation, Intel(R) 82945G Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
The drive J: HUAWEI Mass Storage Rev 2.31 is a USB 1 device.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {971AB996-93E1-4B10-8A7D-E97FAADC24BB}
Description: T-Mobile UK
IP Address: 178.107.39.239
Subnet Mask: 255.255.255.255
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers: 149.254.230.7
149.254.230.7
149.254.192.126
Adapter Name: {114E311E-6CE2-404C-9BC3-B537B8F2651C}
Description: Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection: T-Mobile UK
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple website was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2010-09-20 21:09:27.
** Device Connectivity Tests **
iPodService 9.2.0.61 is currently running.
iTunesHelper 9.2.0.61 is currently running.
Apple Mobile Device service 3.1.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801GB USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801GB USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801GB USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801GB USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801GB USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
iPhone, iPhone 3GS running firmware version 4.0.2
Serial Number: XXXXXXXXXXX
** Device Sync Tests **
Sync tests completed successfully.
<Edited by Host>"iTunes could not connect to the Music Store. The
connection was reset.
Make sure your network connection is active and try
again."
I wasn't getting this message yesterday, and my
network connection is most certainly active. This is
a problem plaguing every iTunes user I know, PC or
Mac. What's going on here?
I have tried on two consecutive evenings (15th and 16th) to purchase a song. I have purchased many songs from the iTunes Music Store over the past year. iTunes 6 has been installed for over a month and I have purchased songs since that installation. I have connected to the iTunes Music Store and can search and see results and information, but cannot get to purchase the song I have selected, or others that I find. When I select the "buy song" button I get the following message:
"iTunes could not connect to the Music Store. An unknown error occurred (-9807). Make sure your network connection is active and try again."
Network connection is active. I can begin a new search and certainly by submitting this my network connection is active. Anyone else have an idea for us ? There was a security update recently that I downloaded. I wonder if this has changed things. I have checked my KeyChain and repaired some discrepancy using KeyChain First Aid, but this did not resolve the issue. -
when connect my ipad a my rmbp 15" appears this message "iTunes could not connect to this iPhone. This device is no longer connected." and ipad is connected and disconnected all the time. but when connect the Ipad in my rmbp 13" not have a problem.
Please I need help. i hope not to have another disappointment with apple product.iTunes could not connect to this iPhone. This device is no longer connected.
iPad 2 7.1.2
iTunes 11.3 (54)
iMac 27 in 10.9.4
Follow these steps to resolve your issue for iPads
Troubleshooting time is about 30 minutes - 1 hour
Step 1
Unplug the usb 2.0 cord from the 27 in iMac and iPad 2 64 GB (or what ever version you have) Power down the iPad
Step 2
Select your HD (Hard Drive) ( I did this form my desk top)
Next select the applications folder, Next right click the iTunes icon and select show package contents, select Contents.
1. Next select info.plist, right click and select move to trash (A message should appear Finder wants to make changes. Type your password to allow this)(Enter your password) Select ok, (This moves the file to the trash).
2. Next select pkginfo, right click and select move to trash. (A message should appear Finder wants to make changes. Type your password to allow this)(Enter your password) Select ok, (This moves the file to the trash).
3. Next Select version.plist, right click and select move to trash (A message should appear Finder wants to make changes. Type your password to allow this)(Enter your password) Select ok, (This moves the file to the trash).
4. Remove "iTunes" from your dock
5. From the Finder, choose Go > Go to folder.
6. Type the following and then press Return: /var/db/lockdown
7. Choose View > as Icons.
8. The Finder window should display one or more files with long alphanumeric file names.
9. In the Finder, choose Edit > Select all. Then, choose File > Move to Trash. Enter an administrator password if prompted. Note: Do not delete the Lockdown folder itself.
Delete only the files contained inside the Lockdown folder.
Step 3
Follow the below steps to troubleshoot the issue.
1. In Finder, click the Go menu and then choose Go to Folder. Enter the following location into the text field that appears: /System/Library/LaunchDaemons
2. Click Go.
3. Locate the file "com.apple.usbmuxd.plist~orig" and drag it to the Trash. (Do not move the similarly named "com.apple.usbmuxd.plist" file to the Trash.) If you DO NOT HAVE file "com.apple.usbmuxd.plist~orig" I DELETED THE FOLLOWING (com.apple.usb.plist)
4. In the Finder, locate iTunes in the Applications folder and drag it to the Trash. (This will not remove any of your iTunes media or your iTunes library.) You may be presented with the following message “iTunes” can’t be modified or deleted because it’s required by OS X.) Do not worry click ok and proceed troubleshooting
5. Choose Go > Go to Folder. Enter the following location into the text field that appears: /System/Library/Extensions
6. Click Go.
7. Locate the file "AppleMobileDevice.kext" and drag it to the Trash.
8. In Finder, click the Go menu and then choose Go to Folder. Enter the following location into the text field that appears: /System/Library/PrivateFrameworks
9. Click Go.
10. Locate the folder "MobileDevice.framework" and drag it to the Trash.
11. In Finder, click the Go menu and then choose Go to Folder. Enter the following location into the text field that appears: /System/Library/LaunchDaemons
12. Click Go.
Step 4
Goto your hard drive in the finder
1. Goto Library
2. Goto Launch Daemons
3. Throw this in the trash: com.ghughes.wifisync.root.plist and anything with the words iTunes
4. Goto Library
5. Goto Application Support
6. Throw this in the trash: Wi-Fi Sync (it's an entire folder) and anything with iTunes
Step 5
(Before restart book mark the link command and D). Restart the Mac.
Download iTunes and reinstall it. After the install, connect the 2.0 usb device to the iPad 2 while the unit is still powered off, next connect the 2.0 usb cord to iTunes, power the iPad on. iTunes will read the device and ask to trust device, select continue. Backup the iPad device to the 27 in iMac.
Step 6
Please Rate if it helped you! After that have a cold hard drink and enjoy the day -
During iTunes restore: Could not connect to lockdown port. Error code 0xe8000065
I have been seeing the same error on multiple Windows 7 iTunes installations since the recent iOS 8.3 (and iTunes 12.1.2 update). During an attempt to restore a backup, the iPhone disconnected error appears in iTunes. Digging deeper into the logs, we see a USB connection error, and then a DLL loading error message (that may or may not be a red herring.)
Here is an anonymized log snippet:
[3248 @ Sun Apr 19 20:22:08 2015] [com.apple.console AppleMobileBackup.exe] WARNING: Restoring <udid snipped out> from <backup folder snipped out>
[3248 @ Sun Apr 19 20:22:38 2015] [(unknown facility) AppleMobileBackup.exe] AMDeviceConnect (thread 4140): Could not connect to lockdown port (62078) on device 1 - <udid snipped out>: 0xe8000065.
[3248 @ Sun Apr 19 20:22:38 2015] [(unknown facility) AppleMobileBackup.exe] _AMDNotifyHook (thread 4140): Could not load library SHLWAPI.dll from the AppleMobileDeviceSupport directory, C:\Program Files\Common Files\Apple\Apple Application Support\\SHLWAPI.dll.
[3248 @ Sun Apr 19 20:22:38 2015] [com.apple.console AppleMobileBackup.exe] ERROR: Error attaching to device
Here are things I've tried, as recommended by this support page iOS: Unknown error containing '0xE' when connecting to a Windows PC - Apple Support
restarting the computer
uninstalling iTunes from the computer, reinstalling, rebooting
reset settings on the target iPhone
swapping out for a different usb cable
swapping out for a different usb port on the computer
renaming the iPhone (as another thread from a few years ago suggests)
I'm very hesitant to try a factory restore via iTunes if the device is reporting USB connection severing, since we may end up with a bigger issue, like half-installed iOS
Has anyone seen this error lately as well? I'd love to find some more possible solutions to try.Kelly Wilkerson wrote:
Could not load library SHLWAPI.dll from the AppleMobileDeviceSupport directory, C:\Program Files\Common Files\Apple\Apple Application Support\\SHLWAPI.dll.
I did also just notice the excess backslash in this path. I'll do some experimenting to see if that makes any difference referencing a file in Windows 7 (OSX is usually very forgiving of that in my experience, so it could be nothing.) -
Hello i'm facing problem i downloaded itunes version 11 32bit for windows 7 and after i installing the set up when i opened the iTunes a massages occur saying i tunes could not connect to iTunes store an unknown error occurred (-3212) even though my internet is on
Try this...
Triple click anywhere in the line below to select it and press Ctrl+C to copy it.
cmd /k netsh winsock reset
Press the WinLogoKey+R to open the run dialog, then Ctrl+V to paste, then press enter/return.
You should get something similar to this:
Reboot the computer and the problem should be resolved.
If it doesn't work then perhaps a full tear down and rebuild of iTunes will fix things. See Troubleshooting issues with iTunes for Windows updates for details.
tt2 -
Can somebody help me in finding a solution or an explanation to the problem I am currently experiencing as well as others wherein we cannot connect to the iTunes store. An error message appears and either says "iTunes could not connect to the store. An unknown error occurred (0x80096004). Make sure your network connection is active and try again" or "iTunes could not connect to the store.Make sure your network connection is active and try again." Despite the fact that my network connection is working quite fine, this problem still persists. I can say that my connection is fine because I can surf the internet and furthermore, I used to connect to the iTunes store just before this incident happened which started from April 17, 2014 and persists until today. I tried to solve the problem by following the troubleshoot procedures given in the support section of this site but it really did not solve the problem. I believe that others are experiencing this situation as well very similar to mine when it comes to the time of occurrence as I have read in the discussions in this site. Even though we have different network connections, operating systems and other specifications, we still experience the same problem, so is there really a problem with our computers or is it with the iTunes? And by the way, my computer works under Windows XP. Thanks a lot. God bless.
Try this...
Triple click anywhere in the line below to select it and press Ctrl+C to copy it.
cmd /k netsh winsock reset
Press the WinLogoKey+R to open the run dialog, then Ctrl+V to paste, then press enter/return.
You should get something similar to this:
Reboot the computer and the problem should be resolved.
If it doesn't work then perhaps a full tear down and rebuild of iTunes will fix things. See Troubleshooting issues with iTunes for Windows updates for details.
tt2
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