HT1595 I have recently upgraded as required on apple tv - now the picture keeps freezing - Before the upgrade signal was excellent.

I have recently upgraded as required on apple tv - now the picture keeps freezing - Before the upgrade signal was excellent.

Welcome to the Apple Community.
Try the following steps, check whether things are working after each step where appropriate, before trying the next.
Restart the Apple TV (Settings > General > Restart).
Restart the Apple TV by removing ALL the cables for 30 seconds.
Restart your router. (Also try removing it’s power cord for at least 30 seconds)
Reset the Apple TV (Settings > General > Reset > Reset all settings)
Restore the Apple TV (Settings > General > Reset > Restore)

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I upgraded iphone 4s to iOS6. Now phone just keeps rebooting with the apple sign showing on a black screen. It does not completely start up.

I upgraded iphone 4s to iOS6. Now phone just keeps rebooting with the apple sign showing on a black screen. It does not completely start up.

Hi Lisa 1952,
What have you done so far to try to fix it? I've tried rebooting several times and it did not work. Tried connecting to iTines but it does not recognize the iPhone.
My other iPhone 4s restarted successfully after the updgrade but some apps don't function properly. It automatically closes while in use.
Apple please help. I know it's the weekend but I need the other iPhone to work. Can't use sim with a diffrent phone because it's a micro sim!

I have just updated my iPhone4s to ios6 but now my phone keeps freezing and my apps freeze and close why is this?

I have just updated my iPhone4s to ios6 but now my phone keeps freezing and my apps freeze and close why is this

try a reset hold down the home/sleep button together until you see the apple logo and then release, then wait for the phone to boot back up.

HT201364 My imac running OS 10.6.8, and want to install software that needs OS10.7. The latest upgrade Maverick requires a MAC dated 2007 or later. Where is the date... It is NOT in "About this Mac". Older upgrade better? How to proceed?

My imac running OS 10.6.8, and want to install Garmin software that needs OS10.7.
The latest upgrade Maverick requires a MAC dated 2007 or later. Where is the date... It is NOT in "About this Mac".
I feel an older upgrade than Maverick might be better for my machine?
Is it possible to upgrade to ie, 10,7? or another recommended upgrade.
How to proceed?

Upgrading from Snow Leopard to Lion or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99.
If you sign into the App Store and try to purchase Mountain Lion but the App Store says your computer is not compatible then you may still be able to upgrade to Lion per the following information.
A. Upgrading to Mountain Lion or Mavericks
To upgrade to Mountain Lion or Mavericks you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion or Mavericks (Free) from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mountain Lion — System Requirements
     OS X Mavericks- System Requirements
       Macs that can be upgraded to OS X Mountain Lion
         1. iMac (Mid 2007 or newer) — Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) —
             Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) — Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) — Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) — Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) — Model Identifier 3,1 or later
         7. Xserve (Early 2009) — Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
         See App Compatibility Table — RoaringApps.
B. Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.

HT201269 Hi. I have recently finished with an emplyer and have backed up my phone and when i go to restore the back to another phone it is asking me to turn off the "find my iphone" before the restor can start. Pronlem is im no longer in possesion of this

Hi. I have recently finished with an emplyer and have backed up my phone and when i go to restore the back up to another phone it is asking me to turn off the "find my iphone" before the restore can start. Pronlem is im no longer in possesion of this phone and can not turn it off.
Any assistance would be great

It's not referring to your old phone, it's referreing to the one you're trying to restore to. Where did you get the phone you're trying to restore the backup to?

I have a Windows 7 Professional, 64 bits on my computer and have recently installed iTunes 11.1.3.8. but i started having this msg :"The folder iTunes is on a locked disk or you do not have write permission for this folder" issues: how can i solve it?

I have a Windows 7 Professional, 64 bits on my computer and have recently installed iTunes 11.1.3.8. but i started having this msg :"The folder iTunes is on a locked disk or you do not have write permission for this folder" issues: how can i solve it?

Right-click on your main iTunes folder and click Properties, then go to the Security tab and click Advanced. If necessary grant your account and SYSTEM full control of this folder, subfolders and files, then tick the option to replace permissions on child objects which will repair permissions throughout the library. This is the XP dialog but Windows 7 shouldn't be too different.
If it won't let you change the permissions use the Owner tab to take ownneship from an account with administror privileges.
tt2

I have a imac 10.6.8 with snow leopard. Just upgraded to iphoto 11 Now my computer keeps freezing up mostly if my iphone is connected. It even freezes in safari. Can i get my money back and unistall

I have a imac 10.6.8 with snow leopard. Just upgraded to iphoto 11 Now my computer keeps freezing up mostly if my iphone is connected. It even freezes in safari. Can i get my money back and unistall

This forum is for people to discuss issues with other users. Apple aren't here. No one here can give you your money back. So, contact the the App Store support, if that's where you bought it. There's a link on the right hand side of the App Store window.
Regards
TD

I have creative suite 5.5 and have recently updated my iMac to Yosemite. Now I can't open the adobe apps. I have done the suggested Java update and mac OS X Java patch update.. still no go. Can you HELP?

I have creative suite 5.5 and have recently updated my iMac to Yosemite. Now I can't open the adobe apps. I have done the suggested Java update and mac OS X Java patch update.. still no go. Can you HELP?

uninstall, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) the install using the installation files. do not migrate adobe programs.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I have recently bought an iPhone 4S and I am trying to install iOS7. The install initially failed and I received an error message. I attempted a restore, however, the progress bar is now stuck at "Restoring iPhone software.."

I have recently bought an iPhone 4S and I am trying to install iOS7. The install initially failed and I received an error message. I attempted a restore, however, the progress bar is now stuck at "Restoring iPhone software.."
I'm still attempting to restore it, but the process goes as follows
- Extracting software.
- Waiting for iphone.
- Preparing iphone software for restore.
- Verifying iphone software.
- Restoring iPhone software.
It is at this point where it begins to load approxiamtely 10% and then freezes. I have had the handset connected 7 hours with no progress and this is my third attempt since Friday. Please help.

See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
But... if the Device has been Modified... this will Not necessarily work.
Unauthorized modification of iOS > http://support.apple.com/kb/HT3743

Hi , I have recently bought an second hand iPhone 4 , Now most of the thing on the iPhone you need iCloud ,i try logging on to it but when i do it say The maximum number of free account have been activated on this iPhone, i don't know what to do. Help

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When you have kernel panics, the pertinent information is in the panic report.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report.
I know the report is long, maybe several hundred lines. Please post all of it anyway.

HT1222 I have tried to download iOS7 but the iTunes keep asking me to upgrade iTunes version 11.5 and my one is 11.5 so when I clicked it says no update available. Could you please help me? many thanks.

I have tried to download iOS7 but the iTunes keep asking me to upgrade iTunes version 11.5 and my one is 11.5 so when I clicked it says no update available. Could you please help me? many thanks.

Hi bodeboni!
You will probably want to download the newest version of iTunes (iTunes 11.1) directly from Apple and install it on your computer if you are having issues updating. The link for the download can be found here:
Apple - iTunes - Download iTunes Now
http://www.apple.com/itunes/download/
Thanks for using the Apple Support Communities!
Cheers,
Braden

After the recent download, my ipod space said that I had reached capacity. Before the upgrade, I was less than half full...why?

After the recent download, my ipod space said that I had reached capacity. Before the upgrade, I was less than half full...why?

***after the most recent UPDATE...

I have recently installed Lion on my iMac but now I cannot use attachments in hotmail in any browser

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Try https://discussions.apple.com/message/23672167#23672167
Allan

I have recently changed my bt home hub and now my airport express won't connect to it? Any suggestions?

I have recently changed my bt home hub and now my airport express won't connect to it? Any suggestions?

Anytime you change out a modem or modem router like the HomeHub, the AirPort Express needs to be reset back to factory default settings and then set up again.
The reason for this is that the Express is retaining some or all of the settings to connect to your "old" modem or hub, so it will not work correctly with a new device unless you start over again from factory default settings on the Express.
Power up the Express for a few minutes
Hold in the reset button on the side of the Exprsss for 8-10 seconds, then release and allow a full minute for the Express to restart to a slow, blinking amber light
Now, set up the Express again, like you did originally with the "old" modem or hub that you had previously.

My friend's iPod touch 5th gen is locked somehow for 41 years and she does not have a backup. Is there a way to unlock the iPod without restoring it or loosing the pictures and videos from the camera roll?

My friend's iPod touch 5th gen is locked somehow for 41 years and she does not have a backup. Is there a way to unlock the iPod without restoring it or loosing the pictures and videos from the camera roll, the applications can be redownloaded and she had no music. Is there any known bug about ipods locking on their own because no one seemed to have tried to bypass the 4 digit code and it is locked for 26 million minutes.So thank you if anyone has any information or help for us.

Your friend may have placed the ipod next to an object that repeatedly pressed the screen. Under certain circumstances this can lead to what appears to the iTouch to be failed attempts to access the system. After repeated failed attempts, the Touch increases the waiting time required for the password and may ultimately lock in the way you describe.
It's been a while since this was posted, but this might be informative to someone else who finds themself in a similar predicament.

HT1595 I have recently upgraded as required on apple tv - now the picture keeps freezing - Before the upgrade signal was excellent.

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