HT1595 Trying to connect my new apple tv to the wireless network. When I try to use the remote, the Apple TV doesn't respond (doesn't go to the next screen). Could this be caused by a weak wireless signal?

Trying to connect my new Apple TV to the wireless network. When I try to use the remote the Apple Tv doesn't respond ( doesn't go to the next screen). Could this be caused by a weak wireless signal?

It is not properly connected to the network.
Make sure location is set correctly
DNS should be on auto (settings - general - network)
Try ethernet
Signal strength on device won't account for issues, you would need a network report from istumbler, netstumbler or similar. This will show accurate signal strength along with noise and nearby networks

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When I try to use my remote to input Wifi password, only the down arrow works...how can I fix this?

When I try to use my remote to inut WIFI password, only the down button on the remote works. How can this be fixed.

likely the microswitches inside the remote are broken and you need a new remote

HT1199 Two new programmes loaded from different companies fail when I try to use them -quit unexpectedly messages

Two new programmes from differant companies have loaded ok but when I try to use them I get an imediate error message -quit unexpectedly- and the programme closes. What is wrong?

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, look under User Diagnostic Reports (not "Diagnostic and Usage Messages") for crash reports related to the crashed process. The report name starts with the name of the process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post other kinds of diagnostic report — they're very long and not helpful.

I have two apple ID passwords and two devices when I try to use my account/password it asks for the other account that I don't have the password to. Can update or buy anything. Can you help ?

I have one computer and one iTunes library and two devices hooked up to it. But I have to apple IDs a different one for each of the two devices. When I try to buy or update something using my account and password it asks for the other account password so I can buy or update anything. I can log into this website using my accountant it recagnizes me but i still can't get it to work on the App Store . I don't know I'f this matters but I just updated to iOS 6 and then tried it and it wouldn't work. Before I updated it , when I would try to get an app or something it would still ask me for the other password , but if I pushed cancel then it would ask me do mine and then it would work , but it doesn't do that anymore. If I push cancel it just cancels and does nothing. I hope you can give me some suggestions, I really need your help:)

Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

After downloadeding the latest Java plugin, I start to receive "Please configure your browser to allow Java applets to access the filesystem" message when I try to run a download wizard. What do I need to do? BTW, IE does not have this problem.

I had no problem using a download wizard Java applet to download file to my computer from an SFTP site using Firefox. When I tried to do the same thing with Chrome, I was told to download the latest plugin. Once I did that, I receive the following message when I run the downlaod wizard:
The Java Wizard cannot run.
Please configure your browser to allow Java applets to access the filesystem.
I got the same message using Firefox and Chrome. However, I have no problem using IE to run the same download wizzard. Please help.

If the problem is with a site that is hosted using MOVEit DMZ by Ipswitch, please notify the site owner of the issue and ask them to apply the patch that is available on the support site to resolve the issue.
This is a better resolution than downgrading your version of Java that was updated due to security issues.

Got a iphone 4 3 days ago, set it all up and it crashed. Today I got a replacement from the store, but when I try and log in to my apple id so I can start downloading apps, it says that the security code of my credit card is invalid. Why is this happening

I got a new iphone 4 3 days ago. YAY! Got it all set up, downloaded some apps etc, and it kept crashing.
I took it back into the store and they replaced it. Today however, I tried to download some apps, and it keeps prompting me to log into my apple id. When I do, I enter my password etc... then I get to the part for payment, and using the same credit card I used for the first phone i input the exact info that worked for the first phone. It keeps telling me "SECURITY CODE IS INVALID" but I KNOW I am entering this number correctly.
Are you only allowed to use a credit card once? Has my second phone crashed? What gives?
Thank you for any help... I am new at this and not so good...

Launch iTunes. From the menu bar click Store / View My Account
Click: Edit Payment Information
Make sure you have the correct Security Code.
Then click: Done
And try resetting your Apple ID password. https://iforgot.apple.com/cgi-bin/WebObjects/DSiForgot.woa/wa

HT1725 What if you accidentally exited while trying to load a new iTunes card onto your account? When we try again it now says its invalid...

How do you load an iTunes gift card onto your account if you accidentally exited during the original download and when it is retried. It says it is now invalid

Hi, Patrice.
If you are receiving an error that your iTunes gift card is invalid, see the steps in the article below.
iTunes Store: Invalid, inactive, or illegible codes
http://support.apple.com/kb/ts1292
Cheers,
Jason H.

Apple tv won't display video when I try to use airplay to display amazon videos, only audio.

It will display an icon showing now playing, but only as an audio. I can listen to The Magnificent Seven but not watch it. I have tried to use airplay on my iphone, ipad and fire tablet all with the same results. The only change in the system is a new router. It is a netgear router and the apple tv is plugged dirrectly into it. I think that is my problem but am unsure why I see an icon, hear audio, but get not video. I've checked the settings on the apple tv and it is updated. Is it the settings on my router that's causing the problem?

Hello! I don't have personal experience with Amazon videos, but I do know that a lot of content has DRM embedded in it that prevents streaming like this from working. Often you'll see checkerboard.

HT5100 Itunes u just opens and closes immediately when I try to use it. It worked previously, and now it doesn't. I tried uninstalling it and then installing it again and it still closes as soon as I open it. Other apps do not do this. What should I do?

iTunes u closes as soon as I open it. What should I do?

I would start with this FAQ Entry first, if you have not done so yet: http://forums.adobe.com/thread/792580?tstart=0
It starts with a checklist for getting PrE set up properly, then moves into tuning up one's system and OS (you have done a lot of that already), and then goes into troubleshooting tips. Note: those tips rather work up quickly in "degree of difficulty," and DO become quite technical, but things like the "Finding Clues" link will give some tools, that might prove useful, like the use of Windows' Event Viewer to track down issues.
One of the first things to look at would be your video driver. I would go to the video card's/chip's mfgr's. Web site, and check for a later driver. Do not trust Windows, or any utility to tell you if you have the latest driver. If there is not a newer video driver, or it will not install properly on your system, be sure to check with the HP Web site, as HP, Dell, Lenovo, and some other mfgrs. will re-package video drivers to suit their specific setup.
One troubleshooting technique, that might prove useful (however, those deleted programs bother me a bit here), would be to create a System Restore Point for now (see Windows Help for doing this with your particular OS version). Then, boot to Safe Mode, and choose an older System Restore Point, from when things did work. This might take some trial-and-error, to get back far enough. Test. At the worst, you will only have lost a few minutes, as you have your new System Restore Point for now, to fall back on.
Good luck,
Hunt

TS2972 I just updated all of our computers to itunes 11 and now when we try to use our home sharing, we can't import songs. What happened to the easily located "import song" feature? I wish now that I wouldn't have updated to the new itunes 11.

I recently updated all of the computers in the house to itunes 11. Now when we try to import songs from homesharing, we are unable to. What happened to the conveniently located "import song" button on the old version of itunes. Please help an old mother out please!

diesel vdub, i use 11.1.1
solved the issue today. first sync with itunes, so all the stiff you bought on the mobile will be backuped.
1. uncheck sync music in itunes and sync. all the music will be erased from mobile device
2. check music player on the mobile device. just the unwanted songs will still be there
3. go on the iphone to settings, general, usage, music player. there is just a few mb from the remaining unwanted songs. swipeleft and erase the content. switch iphone off and on again
4. repeat step 2. there will be no data. otherwise repeat step 3
5. check sync music in itunes and sync. all the music will be back again but not the unwanted songs.

My iPhone5 has terrible Network connection. It rarely works at the normal speed-if ever. I usually get 3G or 1x network dozens of times a day. My phone also gets pretty hot when i try to use any data for more than a few minutes.

My iPhone5 network connection has been terrible for the past week and a half. My phone is no more than a year old so I don't see why it would be a problem with the phone. When I try to use the internet or look for apps or anything like that, anything that uses data really, it takes FOREVER if it even loads! Most of the time it won't even load. My network changes from LTE(which doesn't work well) to 3G(which works even less) and then to 1x(which basically doesn't work at all). This happens dozens of times a day. It's getting quite irritating. I've tried turning my phone off and letting it sit for a while and that does nothing. I'd really prefer NOT to restore my phone. What is the deal??!

Are you broadcasting your SSID? Sometimes this can cause a problem connecting. Is this Cisco router running any turbo modes or special preparatory protocols.
There are no know issues with Wi-Fi connectivity except on first connection; and the chance of 2 devices having the exact same issue is very unlikely. This sounds like something to do with your wireless router.
Have you tried to connect to another Wi-Fi hotspot elsewhere?
Do you have any 2.4 GHz wireless phones or security system that could interfere with connection?

My MBP doesn't remember my Time Capsule wireless network when waking from sleep

My MBP (OS 10.5.8) doesn't remember my Time Capsule wireless network when waking from sleep. Thus, every time my MBP wakes from sleep, I need to select the Airport icon in the upper menu bar, select "Join other network", enter SSID and password. This is very cumbersome. And, I never had this problem when I was using the ISP's provided wireless router/gateway/DSL modem. Adding the Time Capsule and using it to generate the wireless network has introduced this problem.
It appears that this problem has to do with the hidden SSID. I don't need the lecture on how hidden SSID provides no serious security benefit. That's why I have the WPA2 encryption. I'm interested in a solution that will allow the Time Capsule to generate the wireless network, maintain a hidden SSID, continue to use WPA2 encryption, but have my MBP recognzie and autoconnect to this network.
Solutions I've alread tried:
1. Open Network Preferences
2. Select Airport from left hand column (and ensure Airport is at top of that list)
3. Select Advanced
4. Delete all Preferred Networks.
5. Apply settings.
6. Restart computer
7. Return to Network Preferences and from Advanced page, manually add my network with hidden SSID and WPA2 password
This solution works fine as long as I don't take my computer elsewhere and connect to another network. As soon as my preferred networks list gets another network, my MBP stops finding my TC network. Since I take my laptop to a lot of places (it's a laptop, after all...) this is a problem.
As I say, prior to adding the TC on my network (and using it to generate the wireless network), my MBP had no problem keeping 50+ preferred network names/passwords in the Preferred Network list, but always automatically finding/connecting to my home network without the need to "Join other network." Thus, I assume the problem lies with the Time Capsule.
Any ideas?

LaPastenague, thanks for weighing in. Didn't know that the hidden SSID capability was not IEEE standardized, and thus different devices will handle hidden SSID differently. With my admittedly limited knowledge of how SSID/hidden SSID works, I'm still a little confused as to why my MBP would remember the generic router/gateway's hidden network, but struggle with the TC's hidden network.
To my knowledge, when an SSID is broadcast by a base station (Airport, wireless gateway, etc.), a connecting device (like a laptop, iPad, etc.) detects this broadcast--this would be a passive reception of this SSID signal.
When an SSID is hidden, the base station does not broadcast its identification. Rather, a connecting device must transmit the name, and when the base station recognizes the broadcast, the connection is made. That's what you do when you select "Join another network" and manually enter the SSID.
The idea with OS X's Network Preferences is that these steps, whether for hidden networks or broadcast SSIDs, become automated.
Where is the potential for a different chipset between the TC and the previously used wireless router/gateway to alter this functionality? Shouldn't the selection of an SSID by the MBP to broadcast to seek for a base station be a function solely on the MBP? And once broadcast by the MBP, the TC should detect and reply?
Basically, the MBP can connect to the hidden TC manually just fine. The MBP can connect to the old setup automatically just fine. The MBP cannot connect to the TC automatically. Aren't these automatic connection functions solely on the MBP?
I'll try un-hiding the network and re-verifying that the problem is exclusively with the hidden network.
Z

HT204053 I downloaded icloud, and when i try to sign in with my Apple ID, I keep getting a prompt saying that my ID is valid but not an icloud account. So I'm unable to finish registering, how do I register if I can't sign in?

I downloaded icloud because some of my music files got deleted, and I was hoping to be able to re-download them if I installed icload.Supposedly you can use your Apple ID to sign. Now when I try to sign in with my Apple ID, I keep getting a prompt saying that my ID is valid but not an icloud account. So how do I register if I can't sign in?

You can't create an iCloud account on your PC. You have to first create an iCloud account on an iOS device (iPhone, iPad, iPod Touch) or Mac (running OS X Lion or higher). After creating the account on one of these devices you can use the ID to sign into the account on your PC.

I have apple tv when i try it used wifi in my computer it didnt work?

i have apple tv when i try it used wifi in my computer it didnt work?
plz help me?

The above makes no sense.
Post in your native language.

When I try to use air play between my apple TV and my i-pad 2. All I get is sound and no picture

When I try to use Airplay between my Apple TV and my I-Pad 2 all I get is sound and no picture.

What app?

HT1595 Trying to connect my new apple tv to the wireless network. When I try to use the remote, the Apple TV doesn't respond (doesn't go to the next screen). Could this be caused by a weak wireless signal?

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