HT1600 Apple TV Update Issues.
Hi i just updated my Apple TV (2nd Gen) to the latest software. After its completed the update, it restarts, on the restart its showing me an iTunes logo with a cable going to it, what does this mean? I cant get back to the ATV home screen.
Thanks
Jon
The update failed - you need to restore via iTunes by using a USB to microUSB lead (that Apple annoyingly don't include!).
Try to restore the AppleTV software to current version software using instructions here:
http://support.apple.com/kb/HT4367
Pay attention to differences in power connection depending on whether or not you have AppleTV2 (which youd do) or AppleTV 3.
Similar Messages
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Why can't we get a straight answer from Apple about updater issues?
Why are there thousands and thousands of posts from people all having the same issue? We try to update IPod software using latest updater, and it causes IPod to no longer be recognized. All we want is someone from Apple to FIX THE PROBLEM! Yet all we get are refferals to complicated articles that never seem to work for at least half the people. Clearly it is a problem with these updaters. WHY IS APPLE NOT FIXING THIS ISSUE? Can anyone give me a straight answer!?
Hi Wolf,
Welcome to Apple Discussions
"thousands and thousands of posts"
There are roughly 10,300 thread with 50,000 posts in the iPod Nano forum, and there are probably another 500,000 who don't even know it exists. I don't there there has been a thousand posts on the updater issue. It may seem like thousands upon thousands, but don't forget; you're at an Apple Support Forum.
"All we want is someone from Apple to FIX THE PROBLEM!thousands and thousands of posts"
There's no need to "shout". I don't think Apple is going to hear you from shouting in a user to user forum. Nor will you probably get a answer (here) from Apple for the same reason. I have a -------- (straight) answer for you. I don't know what's going on specifically (no one really knows in this forum because they are all users. Anyone who would know won't say), but I can assure you that Apple isn't ignoring the issue. They are the quickest to respond to any problem that comes their way. If you would like to get Apple's attention, I don't suggest ranting and raving in the iPod user to user forum. I suggest submitting polite feedback to Apple here.
Jon -
HT3669 Xerox Phaser 8560 Driver - Apple Software Update Issue!
A long story that I'll attempt to condense.
I have a XeroxPhaser 8560 printer connected via ethernet and router to an iMac (OS X 10.7.5). It's worked perfectly for a couple of years but just recently I've been unable to print due to one of the following messages 'printer not responding', 'unable to find printer' or 'printer not connected'. The printer itself seemed OK (successful test prints on start-up) and I undertook network tests with the printer was easily found. After numerous restarts and reading troubleshooting guides the cause was a complete mystery to me.
I called Apple Support and the guy I spoke to was very helpful. We went through several proceedures with no success until he asked what driver was showing in System Preferences to which I stated 2.0.14. He was surprised as the manufacturers recommend driver was 2.0.13. Initally I thought that I must have downloaded the wrong version from Xerox or indeed Xerox updates were incorrect. First off I downloaded the correct 2.0.13 driver from the Xerox site. Deleted all printers/scanners from System Preferences (Print & Scan) and trashed the Xerox folder from Library>Printers.
After a restart I went back to System Preferences, found the printer on the network which not surprisingly generated a message 'printer software not found, do you want Apple to update this' (or words to that effect). Although I had already downloaded the driver I figured the Apple update might be a better option - wrong! The Apple update reinstalled 2.0.14 again and according to Apple's list of printer drivers this is their recommendation in complete contrast to Xerox's recommendation. Although I can't be 100% certain I'm pretty sure my problems started when I did an Apple Software update. If this is the case it amounts to Apple knocking out every Xerox 8560 model in the world as users run software update – quite a serious issue I suspect!
OK, so I go through the same proceedure again but use the driver I downloaded from Xerox with the same problem reoccurring. I'm sure I'm clearing out the old driver and I'm restarting iMac, printer and router. I'm at a loss as to what to try next so any suggestions would be welcome.
In the meantime if you own a Phaser 8560 I strongly suggest DO NOT USE APPLE PRINTER SOFTWARE UPDATE. I don't know about other Xerox models but after the frustration and many lost hours I've experienced I suggest 'if it ain't broke don't fix it!'.OK. Here is something that works. So far. The last 30 minutes or so. Based on several long chats with Apple reps and all sorts of tries.
The short version is: Re-install Snow Leopard 10.6, and then go back to 10.6.2.
We’ve done it to two iMacs and it seems to be working. Note: 8560 connected via USB to one machine and “shared” with a second iMac.
How to:
First, turn off automatic updates. Apple>system preferences>software update.
That’s to keep you from automatically upgrading to 10.6.3 in the future until Xerox/Apple fix this problem.
Install Snow Leopard from CD. Check to see if it worked. On one of our machines we had to boot off the CD to get 10.6 to re-install. On the other machine we did not have to boot off the CD.
Lots of whirring and buzzing here…
Upgrade to 10.6.2.
Download is here : http://www.apple.com/downloads/macosx/apple/macosx_updates/macosxv1062updatecomb o.html
Delete, then add back the 8560 printer: Apple>system preferences>print and fax> click printer, hit minus, delete, then add back. Not sure this in needed, but won't hurt.
You might need to flush the printer’s RAM as well. Can do that from the panel on the front of the printer. Not sure this make any difference, but can't hurt. We’ve also had a problem with printer taking itself offline, but don’t know if this is a related problem or not.
Thanks to Andrew at Apple support for reminding me how to boot off the CD.
Hope this works. Please remember I am not a Mac expert. Just a guy who’s trying to figure out this problem. You may want to talk to Apple yourself first before trying this.
Message was edited by: ltcjcw -
HT1600 Apple TV update unsuccessful, how to update Apple TV software
Apple TV update unsuccessful, how to update Apple TV software
Hi (Bonjour)!
Same problem here, the Apple TV 3rd gen. has suggested an update, but despite the complete download, the process failed on the second step(progress bar) and I've got an "connect to iTune with micro USB cable" splash screen, no white LED on ATV.
I've connected the ATV unit to my "up to date for all soft" 2013 iMac, and I've got the restore Apple TV dialog. The download completes, but the update process failed with an "1611 error" warning. It seems that his error is related to virus protection software. But... I do not use any virus protection software... so I can't apply any suggested workaround to solve the problem.
I've now a dead box Apple TV.
Bad, bad move when selecting "apply update" on a pretty usable ATV.
Michel Boissonneault -
Hello,
I am installing the latest Apple TV update and it has been over an hour. It is sitting on "Step 1 of 2 : Preparing Update. Do not unplu..."
The progress bar is approximately 3/4 of the way complete. Do you know if thsi si normal?The device is in recovery mode due to a failed update. The only resolution is to restore via ITunes on the computer.
A microUSB cable is fairly inexpensive, or you could take the device to the Apple store and see if they can assist with restoring or replacing the device. -
Greetings! My Apple ID was an old e-mail address that was going to be discontinued so I updated my Apple ID with a new e-mail address. Now my iPhone is not linked to my account, and I cannot change my Apple ID from my iPhone settings. Any suggestions on how to solve this issue would be greatly appreciated! I didn't want to select "delete account" quite yet! Many thanks!
Settings> iTunes & App stores.
Tap your AppleID, Sign out then sign back in.
Settings > iCloud.
Delete account the sign back in.
Settings > Messages.
Turn off iMessages then turn it back on.
Same for FaceTime. -
HT1600 Apple TV update not successful
I'm trying to update my Apple TV (3rd generation) to 5.11. It keeps getting right near the end of the install, hangs for a couple of minutes, and says "update not successful". I restart the Apple TV like it asks ans get the same results. I've also rest settings and attempted a restore but nothing is working.
Vladman,
As far as I know the update breaks the ATV. Doing restore from iTunes will make it revert to the old firmware. You will have to rebuild it - wifi and what not. I have not tried it again - waiting for the NEXT update before I try again. This is the only method I have seen which works.
Winston and the FeverDog posted these steps.
If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV.
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Source list, and then click Restore.
Download the below file. Get to the point of restore Apple TV and hold the option key down when you click on the Restore button.
Browse to the downloaded file and restore.
Apple TV 2:
http://appldnld.apple.com/AppleTV/041-4362.20120605.t8i4U/AppleTV2,1_5.0.2_9B830 _Restore.ipsw
Apple TV 3:
http://appldnld.apple.com/AppleTV/041-4361.20120605.grjot/AppleTV3,1_5.0.2_9B830 _Restore.ipsw -
My apple tv has been frozen on an update for about four and a half hours. Does it actually take that long to update or is something wrong?
Welcome to the Apple Community.
You can't do much else besides pull the plug. If it causes further problems you should be able to restore as below:
Get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
2. Connect the micro USB cable to the Apple TV and to your computer.
3. Reconnect the power cable (only for Apple TV 3)
4. Open iTunes.
5. Select your Apple TV in the Devices list, and then click Restore.
On the other hand you may be able to simply start the update again. -
Apple TV is continuous loop after accepting to download and install of the latest version of software ( sept 21) has been for several hours I have unplugged and hoped for some sort of reset or at least the chance to start the download again! Any other suggestions?
Same thing with me. Shows apicture of hooking up to USB which I did in iTunes then it told me it could not be restored
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Device not recognized in iTunes for Windows
I wasted about 1.5 hours with Apple on this issue. It all started happening after I updated to the latest version of iTunes. I haven't been able to sync my iPhone 4 in 1 month and am freaking out about possibly losing my pictures, video, text messages and music.
Windows XP user.
Any help will be greatly appreciated.
iPhone 4, iOS 5.1.1If might be helpful if you actually told us what the problem is.
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The iPod Classic I bought a month ago is not synching with my new Mac Book I bought 3 weeks ago. All the software was immediately updated. My iPhone 5 synchs fine, and so does my 2nd generaton iPod Touch. The original computer I synched all of these devices on was my HP latop. I bought my Mac and Classic to the Apple Store for a 'Genius Appt' and they could not figure out what the problem is. The connected my Classic to another computer and the same thing happens. It says device is not recognized. They also took other iPod Classics and connected them to my Mac and other Macs. The same thing was happening. They took notes and said it probably is an iTunes update issue.
I can manually drag songs into my Classic but I lost all playlists because it cannot be backed up as well and they had to restore it. For now I am holding on to it but it's usless to me if I cannot use it the way I liked too. I used it for the gym and bike riding and my last iPod battery died after 6 years. A charge would last 45 miutes. I love the Classic for what I use it for but it's a $275 brick to me now. At least the renewed by receipt so I can get a full refund.
Is anyone else seeing this issue ? The Apple Store employee said he saw a first generation iPad havng the same issue. As of now the Support Dest is unaware of this. As much as I love my new Mac I am disappointed I cannot sync my new Classic to it. Total bummer.
Any help would be apprecated.By the way, I totally restored everything. It was ok. It starts to 'unrecognize' my iPod Classic when it comes to synching with iPhoto. After this happened all the menus disappeared from my iPod (music, Podcasts, movies synched fine). It seems to be a problem when synching with iPhoto. It was the same thing before.
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had update issues but now my iphone is in a loop of the apple sign then the circling thing, itunes doesnt even pick it up, cant get past this point!! ? any help?
You might want to check this thread https://discussions.apple.com/thread/3374367 hope this helps
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HT1600 Apple TV (3rd generation) cannot update
Recently, my Apple TV (3rd generation) showed that I can update it.
But while updating, it showed, "update was not successful". I have tried restart and restore it, but it did not work as well
Do you guys have any ideas about how can I fix it ?I´ve got the same problem, tried several times to update my ATV3 to 5.1.1 but the installation process stops always at 95% of the 1st (out of 2) step displaying the message "update was not successful, try to restart ATV and then update again".
I did so 5-6 times including latest time after disconnecting my ethernet cable and using wifi connection instead (as "pinette" suggested) but with no success.
I´m a bit surprised of this malfunctioning behavior of an Apple application update process as these usually are smooth, trustful and successful.
Can anyone please help me in giving a hint how to solve this issue? I´ve updated both ATV 2nd gen and ATV 3rd gen several times earlier with no problem whatsoever. My computer is a Mac Pro running Mac OS X Lion 10.7.5 (can´t run Mountain Lion OS 10.8 on this MacPro) and latest iTunes 11 (which runs without problem on the constellation MacPro/MacOS X 10.7.5). Do I maybe need a Mac computer running Mountain Lion on my home network for being able to update Apple TV 3rd gen to it´s latest software 5.1.1?
If there is no forum member/guest having an answer to this question maybe some representative of Apple support can help me? Is there a working solution or stands this update problem for an application bug?
Best regards,
Stefan -
I am getting entries which are 'all day' entries duplicated 8 to 9 times. I have updated my software on the phone to the latest version. Entries in iCal are only once. I have completely emptied my iPhone of all data. Has Apple resolved the issue yet?
Simple solution. Get a real internet service and not a cell phone internet connection service it was never meant to be used as the primary internet service
And how do you lose a home and job and be sued as you claim. What over 10 Gb of data? Give me a break
In my city small claims is $5000.00
And over that amount you can go to a superior court to have your issue settled.
http://www.bbb.org
Good Luck, Elector -
I moved country and I can't install/purchase new apps, or update my apps.. it's telling me to switch back to british in my appstore.. How do I do that?.. Why doesn't apple fix this issue....?
Hi godavina,
Need a little more info here. You are trying to switch back into the British store? Are you living there now? If not, can you tell us where you are and what you are trying to do?
Thanks,
GB
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