HT1600 I am trying to rent a movie, and it will not take my password as its on an old AppleId internet email, so I went to manage my AppleId acct and added that email on my acct. It still won't take my password? What do I do now?

I am trying to rent a movie on Apple TV. I have the wrong email address on account so I went to manage AppleId account and added my old email on my account. Went back to try movie again and it still wont take my password? What do I do now?

I am trying to rent a movie on Apple TV. I have the wrong email address on account so I went to manage AppleId account and added my old email on my account. Went back to try movie again and it still wont take my password? What do I do now?

Similar Messages

  • HT1657 i tried to rent a movie but it did not work and i was charged away. How can I have charges reversed?

    Hello,
    I tried to rent a movie but it did not work and I was charged away. How can I have charges reversed?

    Try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I rented a movie but it will not play.

    I rented a movie but it will not play. I get a message saying there is a problem and then iTunes shuts down.  The help screen then says to download the latest version to avoid this problem, but I already have.  What do I do to be able to watch the movie I rented?

    Try the following user tip:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • Rent a Movie on Ipad3 will not download or play

    i Rented a movie on iPad 3, the download has a spot for the rental but no pic art in the video app and states that it has to be downloaded when it had already took 35 mins to download, i just want to watch the rental.

    You can try resetting your iPad by simultaneously pressing and holding the Home and Sleep/Wake buttons until you see the Apple Logo. This can take up to 15 seconds so be patient and don't release the buttons until the logo appears.
    Try again to see if the problem persists.

  • Rented movie but it will not play

    just rented a movie but it will not play.

    Hi 1adamsdad,
    If you are unable to play a rental, I recommend reporting this to the iTunes Store:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
    Cheers!
    - Ari

  • HT1657 trying to rent a movie on apple tv for the first time and can't do it without authorizing my computer on itunes store but can't find the menu on the iTunes site that lets me authorize my computer. any thoughts out there?

    trying to rent a movie on apple tv for the first time and have to authorize my computer but can't find the itunes menu that allows me to do this.  any thoughts out there? 

    If the computer's running Mac OS X, move the cursor to the very top of the computer's screen, click on Store, and choose Authorize this Computer.
    If the computer's running Windows, press the Alt and S keys and choose Authorize this Computer, or click here, follow the instructions, click on Store in the menu bar, and choose Authorize this Computer.
    (98261)

  • I am trying to rent a movie on iTunes. It keeps telling me that I need to connect to wifi or download on a computer. I am connected. What is the issue? This is maddening!

    I am trying to rent a movie on iTunes. It keeps telling me that I need to connect to wifi or download on a computer. I am connected. What is the issue? This is maddening!

    If you are using a Windows based computer, try disabling anti virus software and turn off the Firewall.
    iTunes for Windows: Troubleshooting security software issues
    Then try downloading iTunes media.

  • HT1657 I tried to rent a movie but it didn't download successfully.  However I got charged.  How do I get a credit for this rental?

    I tried to rent a movie through iTunes for my iPad, but it didn't download successfully.  However I still got charged.  How do I get a credit for this rental?

    Morning mjvzang,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at this article:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933
    To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:
    Find the email receipt for your purchase.
    Click Report a Problem under the app that is having the issue.
    When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    Click Report a Problem next to the item you are having an issue with.
    From the Choose Problem dropdown menu, choose the appropriate issue.
    Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    Click Submit to have your issue reviewed.
    Hope this helps,
    Mario

  • My Iphone and Ipad will not pick up my new email messages..for the last few days...I have tried deleteling the account and reseting it and it still only picks up the old messages? Anyone else having tis problem? ANy ideas how to fix it?

    My Iphone and Ipad will not pick up my new email messages..for the last few days...I have tried deleteling the account (a number of times..)  and setting the account back up?  and it still only picks up the old messages? Anyone else having tis problem? Any ideas how to fix it?
    This just started happening for no reason...no changes to the phone or Ipad?

    my iphone and ipad will not send or receive emails or messages for the last few days.  it is telling me that cannot connect to server

  • I have tried to rent a movie in iTunes twice in the last few hours, both times it says my session has timed out.  I was browsing to begin with, but then tried closing iTunes

    I have tried to rent a movie in iTunes twice in the last few hours.  First I was browsing then tried to rent and was told my session had timed out.  I closed iTunes and went directly to rent the specific movie and still the same response, session timed out.  I completely logged out of iTunes, tried again 5 hours later, still the same timed out response.  I have successfully rented, downloaded movies and watched them previously.  Any similiar issues for anyone lately? Any ideas why this is happening?

    Try to disable the camera notification: http://support.apple.com/kb/TS1500
    and make sure that Apple Mobile Device Service is active on your computer: http://support.apple.com/kb/TS1567

  • We are trying to rent a movie and it keeps prompting us to verify payment info and we have done this

    we are trying to rent a movie and it keeps prompting us to verify payment info and we have done this

    I kept having this problem, reset my iTunes password, verified account information several times, all with the same (bad) result.  Finally, I actually went into the "Edit" section of my credit card and found that because I tried to access my account via another computer or device, i.e. Apple TV, I had to reenter my 3 digit credit card security code.  That fixed the problem for me.

  • Tried to rent a movie. now my screen is stuck on "processing" for several days. How to I get rid of this?

    Has anyone else had their screen stuck on "processing" forever, after trying to rent a movie?

    About the only thing you can try is using the Online Internet Recovery system to reinstall Lion on your Mac over the top of the current install. that will reset all system files and should not touch your personal files or the apps you have installed.
    Or iof you have a recent Time Machine backup use that to restore your Mac to that point in time.

  • I am trying to rent a movie on my Apple tv keep getting the message - verification required before you can make purchases you must go to the itunes store on your computer and verify your payment information

    Hi  I am Del
    I am trying to rent a movie on my Apple tv keep getting the message - verification required before you can make purchases you must go to the itunes store on your computer and verify your payment information
    Thanks

    Have you paired your Apple Tv with your iTunes account?  That's how rentals and purchases are billed.  If, however, you have already done that it is possible that there is a glitch in the system.  I've had that happen occasionally and it usually goes away if I reset Apple Tv.  On one occasion that I didn't work so I had to go to iTunes and deauthorize and then authorize this computer.  Also, check to see if your Home Sharing is on (under File in iTunes).  Hope that helps.

  • I'm trying to rent a movie on iTunes but when I press rent it shuts off

    I'm trying to rent a movie but when I pres rent it shuts off does this mean I have no room left on my iPad

    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • Hi, I have the 1st gen apple tv and suddenly when trying to rent a movie I only see movie trailors or my movies. What do I do to see the rental interface??

    hi i have the 1st gen apple tv and suddenly when trying to rent a movie i don't see the rental interface. i did a factory restore and now i see movie trailors and my movies but not rental option. any idea what could be wrong??

    Judging by all the posts on the forum, there seems to be an issue at Apple's end, although they have made no announcement on their status page. Some users have reported that Apple is aware of the issue. You can leave feedback for Apple at the link below.
    http://www.apple.com/feedback/

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