HT1600 This update fails every time, even when rebooting, cache clearing, etc...

Anyone else having troubles with this update installing? My Apple TV just said it is available today (12/07/2012) so tried to update. Each time it goes through the entire 1 of 2 process and then fails. Message appears saying to restart the device and try again. After restarting and trying again I get the same message. Tried clearing the cache and retrying. Still fails. Any other thoughts???

I have followid information found on another forum and have managed to successfully install the update. It appears the issue is tied to the Ethernet connection. Strange, usually the problems I have with my Apple TV3 are related to using Wi-Fi rather than connecting via the Ethernet Cable.
At this point I have tried the following:
Reboot the device as suggested by the on screen information. (no resolution)
Clear the cache and reboot. (no resolution)
Unplug the AppleTV power cable and let sit three minutes before repowering. (no resolution)
Unplug the Ethernet Cable and connect to the Internet via Wi-Fi. (solves the problem)
Apple needs to test these updates a little further and make sure they work on all methods of connecting. The issue should have been remedied quickly by either fixing the patch or at minimum sending us an E-Mail notifying us of the error. In fact, why am I not getting an E-Mail letting me know that a new version of software is out? Isn't that one of the things we opt-in for when signing up for accounts?
For a direct link to the help document I followed use: http://www.macobserver.com/tmo/article/how-to-fix-the-apple-tv-5.1.1-ethernet-up date-bug

Similar Messages

I tried updating iTunes to version 11.1.1, but installation fails each time even when I did it manually as was suggested. The message I receive is: "The installer has encountered an unexpected error installing this package. This may indicate a problem"

I tried updating iTunes to version 11.1.1, but installation fails each time even when I did it manually as was suggested. The message I receive is: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."

Hi hongkongpom,
Just wanted to say that after posting the problem, I had a chat with an iTunes' Tech Support, her name is Rebekah. My problem was resolved after that. Will list the chat history below in hopes that it may help you as well.
Good luck!
Samia
Chat Transcript
Friday, October 4, 2013 05:55 AM
Duration: 81 minutes 28 seconds
Rebekah:
Welcome to AppleCare chat support. Please give me a moment to look over your information.
Rebekah:
Hi, Samia! My name is Rebekah. If we get disconnected, please chat us back. http://www.apple.com/support/ipod/contactEnter the case number from the initial email we sent you. This gives the next advisor you chat with immediate access to your case history.
Rebekah:
Could you please confirm your serial number? I want to be sure we provide the best service possible for you, Samia!
SAMIA:
Sure, it's 8L8395UY2C5
SAMIA:
My problem is with iTunes.
Rebekah:
Thanks for that confirmation. Just a heads up, this is iOS Tech Support. We do support iPod touches, iPads, and iPhones, but not the iPod classic. But no worries! I can get you in touch with a phone Advisor who can get you in touch with the department that specializes in iPod classics and would be able to better assist you. Would that be OK?
SAMIA:
I wasn't able to install the new version of iTunes (version 11.1.1). The installation keeps failing. The they suggested the I install it manually and that failed too. I will attach the message I received.
SAMIA:
I don't have a problem with iPod.
SAMIA:
Just iTunes
Rebekah:
No problem! We can certainly troubleshoot iTunes as much as possible. It may come to the point that you may have to transferred, but we can do as much as possible during this chat!
Rebekah:
Thanks for the screenshot. It is a bit small so I am unable to fully see the message that you are receiving. What is the error message you are receiving?
SAMIA:
This is the message I received in case you weren't able to open the attachment: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."
Rebekah:
Thanks for that info!
SAMIA:
Pleasure!
Rebekah:
What version of Windows (XP, Vista, 7) do you have?
SAMIA:
Windows 7
SAMIA:
Windows 7 Home Premium
Rebekah:
Thanks for that confirmation. I do apologize for the delay, Samia. I am researching this error code now. You mentioned trying to install iTunes manually. To be sure I am on the same page, what steps did you take to do that?
SAMIA:
Well when the indsatalltion failed I was given instructions to select Download Only from Tools and then install manually. When I did it, I window popped up with the following items: - AppleApplicationSupport
SAMIA:
- AppleMobileDeviceSupport64
SAMIA:
- Bonjour64
SAMIA:
iTunes64
SAMIA:
SetupAdmin
SAMIA:
I selected Repair in all of them instead of Remove and all worked but iTunes64
SAMIA:
That's when I received the message that I sent you earlier.
SAMIA:
By the way, this is the fir st time something like this occured. I never had problems with installation before.
Rebekah:
I completely understand what you're saying. Since that Repair did not resolve the issue, our best option is to uninstall iTunes and its components and redownload it. To do this, we will follow the steps in this article: Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Rebekah:
First, we will want to quit iTunes and/or Apple Software Update if those are open at this time.
SAMIA:
Rebekah, the instructions you gave says, "For Windows XP, follow these steps to remove and reinstall iTunes and other software components for Windows XP."
SAMIA:
I closed all applications
SAMIA:
Also, my iTunes doesn't open anymore after the new failed installation.
Rebekah:
The section that says "For Windows XP…" is in case we opened up the wrong article, as we have the one for Windows Vista, 7, or 8. There is a link to click ("these steps") in those directions that would take us to the article for uninstalling on a Windows XP.
Rebekah:
So no worries! We have the right article!
Rebekah:
On the computer, we will want to click on Start > Control Panel. In Control Panel, we will click the "Uninstall a program" link.
SAMIA:
I thought so after doing a little exploration.
SAMIA:
done
Rebekah:
Alright, we'll want to select iTunes from the list of currently installed programs. Then we will click Uninstall. When asked if you would like to remove iTunes, let's click Yes.
Rebekah:
After the uninstallation is complete, we don't want to restart your computer if you're prompted.
SAMIA:
Done
Rebekah:
Then if you see other iTunes entries on the list, we'll want to remove them the same way.
Rebekah:
Then we will remove all instances of Apple Software Update the same way you removed iTunes.
SAMIA:
Okay, but do I have to remoce iCloud as well?
SAMIA:
Rebekah, I received the same error message again when uninstalling
Rebekah:
We actually do not need to remove iCloud. After the Apple Software Update, we will want to remove all instances of Apple Mobile Device Support
Rebekah:
How strange! Are you able to click past that and allow the process to continue or has it stopped it completely?
SAMIA:
I am unable to uninstall iTunes either
SAMIA:
Stopped completely
SAMIA:
I treied clicking Repair
Rebekah:
Alright, after trying the Repair option, let's see if it will allow us to continue uninstalling or not.
SAMIA:
I tried that but unfortunately, it isn't working. I still get that same message with error code 2324.
Rebekah:
This error code is not something that I am finding in my sources, Samia. So there is a chance that it is being caused with the Windows computer itself. However, I did find a link that may be able to help with uninstalling iTunes from Windows' support site: http://support.microsoft.com/mats/Program_Install_and_Uninstall
SAMIA:
Rebekah, you're a genius! It worked! iTunes is no longer there. What next?
Rebekah:
Awesome! I'm glad that worked!
Rebekah:
To be sure I am on the same page, what was the last component we uninstalled?
SAMIA:
iTunes
SAMIA:
Shall I remove the Apple Application Support, Apple Mobile Device Support, and Apple Software Update
Rebekah:
That is correct! However, we do want to uninstall it in the order I mentioned above. So Apple Software Update first, Apple Mobile Device Support next, and then Apple Mobile Device Support.
SAMIA:
Got it, but is the second one to uninstall Apple Mobile Device Support OR Apple pplication Support?
Rebekah:
The second one is Apple Mobile Device Support.
Rebekah:
The Application Support will be the last component we uninstall.
SAMIA:
Thanks! I'm on it.
SAMIA:
Done! ll 3 are gone, well 4 with iTunes. Now what?
Rebekah:
Awesome! Also, I just noticed that I accidentally typed Apple Mobile Device Support twice, I do apologize for any confusion! Now we will remove all instances of Bonjour and then remove all instances of Apple Application Support.
SAMIA:
There was only 1 instance with Bonjour. I don't know what the instances are for Apple Application Support
Rebekah:
Yes, Bonjour is often only listed once. Is the Apple Application Support listed at all?
SAMIA:
No
SAMIA:
Since I removed it
Rebekah:
Oh, perfect! If it was removed, we should be set!
Rebekah:
We have removed iTunes and its components now! From here, our next step is to restart the computer. Then once you reboot, you can redownload iTunes from apple.com/itunes
Rebekah:
That should allow you to download iTunes!
SAMIA:
Shall I downloaad the latest vesion?
Rebekah:
You will want to first restart the computer as shown in the article. That will ensure that this process goes smoothly and that everything was removed correctly! Then you can try downloading iTunes again.
SAMIA:
Okay, thanks Rebekah!
Rebekah:
You're very welcome! I'm glad I could help! And of course if you have any issue after the reboot and download, you can always chat us back, as chat is open 24 hours! You will just need to give your case number and the next Advisor would have all my notes!
SAMIA:
Thanks again for all your help, for I couldn't have managed with out it. Have a nice day!
Rebekah:
You're very welcome! I know how important iTunes is and I'm glad we could get you on a path to resolution!
Rebekah:
I hope you have a lovely day!
Rebekah:
It's been a pleasure speaking with you! Thanks for chatting with us Samia. If you don't have any more questions, select End Chat from the upper left corner of the chat window.
SAMIA:
Will do, thanks.

HT1600 my software update fails every time I attempt to update. I have restarted the device, selected software update but when it get to the end of "preparing software update", it fails and says the update was not successful. any ideas?

my software update fails every time I attempt to update. I have restarted the device, selected software update but when it get to the end of "preparing software update", it fails and says the update was not successful. any ideas?

Welcome to the Apple Community.
If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Devices list, and then click Restore.

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Red

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I've deleted all files from the Library/Updates folder, still won't expand the package, either directly or via the Download only option. logfile below.
15/07/2008 07:09:57 Software Update[537] arguments=(null)
15/07/2008 07:10:01 installdb[568] Opened receipt database on '/' with schema 17.
15/07/2008 07:10:03 Software Update[537] Package Authoring Error: installation-check results requires a message
15/07/2008 07:10:03 Software Update[537] Package Authoring Error: installation-check results requires a message
15/07/2008 07:10:03 Software Update[537] Package Authoring Error: installation-check results requires a message
15/07/2008 07:10:03 Software Update[537] Package Authoring Error: installation-check results requires a message
15/07/2008 07:10:03 Software Update[537] Package Authoring Error: installation-check results requires a message
15/07/2008 07:10:06 Software Update[537] JavaScript error "Undefined value" while running "_choice_suvisible"
15/07/2008 07:10:06 Software Update[537] _choice_suvisible returned error: Undefined value
15/07/2008 07:10:09 Software Update[537] JavaScript error "Undefined value" while running "_choice_suvisible"
15/07/2008 07:10:09 Software Update[537] _choice_suvisible returned error: Undefined value
15/07/2008 07:12:13 Software Update[669] * NSTask: Task create for path '/usr/bin/tar' failed: 8, "Exec format error". Terminating temporary process.
That give anyone a clue to the problem here?
thanks
David

HT4623 Latest iOS 7.0.6 update fails every time I try to install! Can anyone help?

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Update fails every time

Hey folks. Each time I try to update my 3GS to 3.1.3 iTunes extracts and verifies then prepares the phone, 2 secs later the BSOD shows and the PC restarts. The phone is then stuck showing the connect to itunes screen and is seen by itunes as being in recovery mode. Shift/Restore used to let me select an older OS but won't now. The crash also seems to have deleted the backups that I made before updating. I know error 13 may be USB - the fact that it has happened every time I've updated suggest the PC....HELP PLEASE!
Log shows the following:
2010-04-29 17:21:29.375 [700:fe0]: restore library built Apr 13 2010 01:54:54
2010-04-29 17:21:29.375 [700:fe0]: iTunes: iTunes 9.1.1.12
2010-04-29 17:21:29.578 [700:fe0]: iTunes: Current software version: 7D11
2010-04-29 17:21:29.578 [700:fe0]: iTunes: Software payload version: 7E18
2010-04-29 17:22:03.140 [700:e4c]: iTunes: Specifying Update boot image
2010-04-29 17:22:03.171 [700:e4c]: phoning home to gs.apple.com:80
2010-04-29 17:22:03.171 [700:e4c]: tssaddentry: ApECID
2010-04-29 17:22:03.171 [700:e4c]: tssaddentry: ApChipID
2010-04-29 17:22:03.171 [700:e4c]: tssaddentry: ApBoardID
2010-04-29 17:22:03.171 [700:e4c]: tssaddentry: ApProductionMode
2010-04-29 17:22:03.171 [700:e4c]: tssaddentry: ApSecurityDomain
2010-04-29 17:22:03.171 [700:e4c]: tssaddentry: UniqueBuildID
2010-04-29 17:22:03.171 [700:e4c]: tssaddentry: @Locality
2010-04-29 17:22:03.171 [700:e4c]: tssaddentry: RestoreLogo
2010-04-29 17:22:03.171 [700:e4c]: tssaddentry: RestoreDeviceTree
2010-04-29 17:22:03.171 [700:e4c]: tssaddentry: RestoreKernelCache
2010-04-29 17:22:03.171 [700:e4c]: tssaddentry: RestoreRamDisk
2010-04-29 17:22:03.171 [700:e4c]: tssaddentry: iBEC
2010-04-29 17:22:03.171 [700:e4c]: tssaddentry: iBSS
2010-04-29 17:22:03.171 [700:e4c]: tssaddentry: KernelCache
2010-04-29 17:22:03.171 [700:e4c]: tssaddentry: BatteryLow1
2010-04-29 17:22:03.171 [700:e4c]: tssaddentry: BatteryLow0
2010-04-29 17:22:03.171 [700:e4c]: tssaddentry: LLB
2010-04-29 17:22:03.171 [700:e4c]: tssaddentry: iBoot
2010-04-29 17:22:03.171 [700:e4c]: tssaddentry: DeviceTree
2010-04-29 17:22:03.171 [700:e4c]: tssaddentry: BatteryCharging1
2010-04-29 17:22:03.171 [700:e4c]: tssaddentry: BatteryCharging
2010-04-29 17:22:03.171 [700:e4c]: tssaddentry: AppleLogo
2010-04-29 17:22:03.171 [700:e4c]: tssaddentry: BatteryPlugin
2010-04-29 17:22:03.171 [700:e4c]: tssaddentry: BatteryFull
2010-04-29 17:22:03.171 [700:e4c]: tssaddentry: BatteryCharging0
2010-04-29 17:22:03.171 [700:e4c]: tssaddentry: RecoveryMode
2010-04-29 17:22:03.171 [700:e4c]: tssaddentry: NeedService
2010-04-29 17:22:05.578 [700:e4c]: received tss response
2010-04-29 17:22:09.703 [700:fe0]: iTunes: Entering recovery mode, device 0XCA47C00
2010-04-29 17:22:16.828 [700:fe0]: iTunes: received kAMDeviceDetached action, device 0XCA47C00
2010-04-29 17:22:28.828 [700:d30]: WinAMRestore::OnInterfaceArrival: \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#94df9ac2
2010-04-29 17:22:28.843 [700:d30]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#94df9ac2
2010-04-29 17:22:28.843 [700:d30]: AppleDevice::SetNotification: CONNECT, interface type: 1, id: \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#94df9ac2, inst: 0x2758068
2010-04-29 17:22:28.843 [700:d30]: WinAMRestore::AddAppleDeviceToDeviceList, empty list, new device
2010-04-29 17:22:28.843 [700:d30]: WinAMRestore::ProcessDevNodesChanges: device: 0x02758068, notify: 1, connected: 0
2010-04-29 17:22:28.843 [700:d30]: AppleDevice::NotifyConnect: Device type: 2, Interfaces total: 2, arrived: 1
2010-04-29 17:22:28.843 [700:d30]: AppleDevice::NotifyConnect: Interfaces total != arrived, no notification
2010-04-29 17:22:28.890 [700:d30]: WinAMRestore::OnInterfaceArrival: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#94df9ac2
2010-04-29 17:22:28.890 [700:d30]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#94df9ac2
2010-04-29 17:22:28.906 [700:d30]: WinAMRestore::AddAppleDeviceToDeviceList, device already connected, new interface
2010-04-29 17:22:28.906 [700:d30]: AppleDevice::SetDeviceID: AMDINTERFACEDFU \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#94df9ac2, inst: 0x2758068
2010-04-29 17:22:28.906 [700:d30]: AppleDevice::SetNotification: CONNECT, interface type: 1, id: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#94df9ac2, inst: 0x2758068
2010-04-29 17:22:28.906 [700:d30]: WinAMRestore::ProcessDevNodesChanges: device: 0x02758068, notify: 1, connected: 1
2010-04-29 17:22:28.906 [700:d30]: AppleDevice::NotifyConnect: Device type: 2, Interfaces total: 2, arrived: 2
2010-04-29 17:22:28.906 [700:d30]: AppleDevice::NotifyConnect: IBOOT, IBOOT \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#94df9ac2, inst: 0x2758068
2010-04-29 17:22:28.906 [700:d30]: IBOOT, DFU \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#94df9ac2, inst: 0x2758068
2010-04-29 17:22:28.906 [700:fe0]: iTunes: SCEP 3
2010-04-29 17:22:28.937 [700:ae4]: iBoot build-version = iBoot-636.66
2010-04-29 17:22:28.937 [700:ae4]: iBoot build-style = RELEASE
2010-04-29 17:22:28.937 [700:ae4]: <Recovery Mode Device 027040C0>: operation 44 progress -1
2010-04-29 17:22:28.937 [700:ae4]: AMDeviceIoControl: GetOverlappedResult failed
2010-04-29 17:22:28.937 [700:ae4]: AMDeviceIoControl: failed, error 31, usbd status c0000004
2010-04-29 17:22:29.437 [700:ae4]: AMDeviceIoControl: GetOverlappedResult failed
2010-04-29 17:22:29.437 [700:ae4]: AMDeviceIoControl: failed, error 31, usbd status c0000004
2010-04-29 17:22:29.937 [700:ae4]: AMDeviceIoControl: GetOverlappedResult failed
2010-04-29 17:22:29.937 [700:ae4]: AMDeviceIoControl: failed, error 31, usbd status c0000004
2010-04-29 17:22:30.437 [700:ae4]: USBControlTransfer: error 0, usbd status c0000004
2010-04-29 17:22:30.453 [700:ae4]: unable to open device_map.txt: No such file or directory
2010-04-29 17:22:30.453 [700:ae4]: <Recovery Mode Device 027040C0>: production fused device
2010-04-29 17:22:30.453 [700:ae4]: interface has 0 endpoints, file pipe = 255
2010-04-29 17:22:30.453 [700:ae4]: <Recovery Mode Device 027040C0>: operation 4 progress -1
2010-04-29 17:22:30.531 [700:ae4]: bootstrapping restore with iBEC
2010-04-29 17:22:30.531 [700:ae4]: WinDFU::OpenDFUDevice: path: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#94df9ac2
2010-04-29 17:22:30.531 [700:ae4]: WinDFU::OpenDeviceByPath: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#94df9ac2
2010-04-29 17:22:30.531 [700:ae4]: <Recovery Mode Device 027040C0>: operation 4 progress 4
2010-04-29 17:22:30.546 [700:ae4]: <Recovery Mode Device 027040C0>: operation 4 progress 8
2010-04-29 17:22:30.546 [700:ae4]: <Recovery Mode Device 027040C0>: operation 4 progress 12
2010-04-29 17:22:30.546 [700:ae4]: <Recovery Mode Device 027040C0>: operation 4 progress 16
2010-04-29 17:22:35.546 [700:ae4]: ProcessOverlappedIoRequest: WaitForSingleObject failed
2010-04-29 17:22:35.546 [700:ae4]: ProcessOverlappedIoRequest: failed, error 997, usbd status c0000004
2010-04-29 17:22:35.578 [700:ae4]: WritePipe: ProcessOverlappedIoRequest failed, nAtt: 4
2010-04-29 17:22:35.578 [700:ae4]: WritePipe: failed to write, cbBuffer: 4104, cbWritten: 0, nAtt: 4
2010-04-29 17:22:40.578 [700:ae4]: ProcessOverlappedIoRequest: WaitForSingleObject failed
2010-04-29 17:22:40.578 [700:ae4]: ProcessOverlappedIoRequest: failed, error 997, usbd status c0010000
2010-04-29 17:22:40.593 [700:ae4]: WritePipe: ProcessOverlappedIoRequest failed, nAtt: 3
2010-04-29 17:22:40.593 [700:ae4]: WritePipe: failed to write, cbBuffer: 4104, cbWritten: 0, nAtt: 3
2010-04-29 17:22:45.593 [700:ae4]: ProcessOverlappedIoRequest: WaitForSingleObject failed
2010-04-29 17:22:45.593 [700:ae4]: ProcessOverlappedIoRequest: failed, error 997, usbd status c0010000
2010-04-29 17:22:45.625 [700:ae4]: WritePipe: ProcessOverlappedIoRequest failed, nAtt: 2
2010-04-29 17:22:45.625 [700:ae4]: WritePipe: failed to write, cbBuffer: 4104, cbWritten: 0, nAtt: 2
2010-04-29 17:22:50.625 [700:ae4]: ProcessOverlappedIoRequest: WaitForSingleObject failed
2010-04-29 17:22:50.625 [700:ae4]: ProcessOverlappedIoRequest: failed, error 997, usbd status c0010000
2010-04-29 17:22:50.640 [700:ae4]: WritePipe: ProcessOverlappedIoRequest failed, nAtt: 1
2010-04-29 17:22:50.640 [700:ae4]: WritePipe: failed to write, cbBuffer: 4104, cbWritten: 0, nAtt: 1
2010-04-29 17:22:55.640 [700:ae4]: ProcessOverlappedIoRequest: WaitForSingleObject failed
2010-04-29 17:22:55.640 [700:ae4]: ProcessOverlappedIoRequest: failed, error 997, usbd status c0010000
2010-04-29 17:22:55.656 [700:ae4]: WritePipe: ProcessOverlappedIoRequest failed, nAtt: 0
2010-04-29 17:22:55.656 [700:ae4]: WritePipe: failed to write, cbBuffer: 4104, cbWritten: 0, nAtt: 0
2010-04-29 17:23:00.656 [700:ae4]: ProcessOverlappedIoRequest: WaitForSingleObject failed
2010-04-29 17:23:00.656 [700:ae4]: ProcessOverlappedIoRequest: failed, error 997, usbd status c0010000
2010-04-29 17:23:00.671 [700:ae4]: WritePipe: ProcessOverlappedIoRequest failed, nAtt: 4
2010-04-29 17:23:00.671 [700:ae4]: WritePipe: failed to write, cbBuffer: 520, cbWritten: 0, nAtt: 4
2010-04-29 17:23:05.671 [700:ae4]: ProcessOverlappedIoRequest: WaitForSingleObject failed
2010-04-29 17:23:05.671 [700:ae4]: ProcessOverlappedIoRequest: failed, error 997, usbd status c0010000
2010-04-29 17:23:05.687 [700:ae4]: WritePipe: ProcessOverlappedIoRequest failed, nAtt: 3
2010-04-29 17:23:05.687 [700:ae4]: WritePipe: failed to write, cbBuffer: 520, cbWritten: 0, nAtt: 3
2010-04-29 17:23:10.687 [700:ae4]: ProcessOverlappedIoRequest: WaitForSingleObject failed
2010-04-29 17:23:10.687 [700:ae4]: ProcessOverlappedIoRequest: failed, error 997, usbd status c0010000
2010-04-29 17:23:10.718 [700:ae4]: WritePipe: ProcessOverlappedIoRequest failed, nAtt: 2
2010-04-29 17:23:10.718 [700:ae4]: WritePipe: failed to write, cbBuffer: 520, cbWritten: 0, nAtt: 2
2010-04-29 17:23:15.718 [700:ae4]: ProcessOverlappedIoRequest: WaitForSingleObject failed
2010-04-29 17:23:15.718 [700:ae4]: ProcessOverlappedIoRequest: failed, error 997, usbd status c0010000
2010-04-29 17:23:15.734 [700:ae4]: WritePipe: ProcessOverlappedIoRequest failed, nAtt: 1
2010-04-29 17:23:15.734 [700:ae4]: WritePipe: failed to write, cbBuffer: 520, cbWritten: 0, nAtt: 1
2010-04-29 17:23:20.734 [700:ae4]: ProcessOverlappedIoRequest: WaitForSingleObject failed
2010-04-29 17:23:20.734 [700:ae4]: ProcessOverlappedIoRequest: failed, error 997, usbd status c0010000
2010-04-29 17:23:20.750 [700:ae4]: WritePipe: ProcessOverlappedIoRequest failed, nAtt: 0
2010-04-29 17:23:20.750 [700:ae4]: WritePipe: failed to write, cbBuffer: 520, cbWritten: 0, nAtt: 0
2010-04-29 17:23:20.750 [700:ae4]: UploadSmallDataPackets failed, error: -17
2010-04-29 17:23:20.750 [700:ae4]: WinDFU::UploadData: UploadDataPacket failed, error -17
2010-04-29 17:23:20.750 [700:ae4]: WinDFU::UploadFile: UploadData failed, error: -17
2010-04-29 17:23:20.750 [700:ae4]: WinDFUUpload: UploadFile failed, error: -17
2010-04-29 17:23:20.750 [700:ae4]: <Recovery Mode Device 027040C0>: Recovery mode failed (result = 13)
2010-04-29 17:23:20.796 [700:fe0]: iTunes: Restore error 13

Update:
After failing to download and install the update manually, I discovered that App Store downloaded the update in the background and informed me that it was ready to install. Hmmm! I am not sure I like the way Apple does stuff in the background without informing people but it works!

Adobe Illustrator update fails every time.

I've been trying to update Illustrator CS6 for the last 2 weeks via Adobe Application Manager, but each time I try to update Illustrator it tells me the update failed. What's the bug here and how can I get the update? All the other apps seem to update just fine (InDesign, Photoshop, Acrobat, Muse, etc.). There seems to be something broken in Illustrator or in the Application Manager for it to so consistently fail to update.

I DID find the installation logs for Illustrator. What I didn't find were any ERROR messages in it. Below is the text file from the installation logs for you to check through to see if I missed anything. By the way, the Adobe rep I spoke to didn't ask me anything about the installation logs at all. After putting me on hold several times he told me that because I had both CS4 and CS6 installed on my Mac, I needed to delete both of them and do a complete reinstall of each of them.
02/28/13 16:34:24:195 | [INFO] | | OOBE | DE | | | | 61126374 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/28/13 16:34:24:195 | [INFO] | | OOBE | DE | | | | 61126374 | Visit http://www.adobe.com/go/loganalyzer/ for more information
02/28/13 16:34:24:195 | [INFO] | | OOBE | DE | | | | 61126374 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/28/13 16:34:24:195 | [INFO] | | OOBE | DE | | | | 61126374 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/28/13 16:34:24:195 | [INFO] | | OOBE | DE | | | | 61126374 | START - Installer Session
02/28/13 16:34:24:195 | [INFO] | | OOBE | DE | | | | 61126374 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
02/28/13 16:34:24:195 | [INFO] | | OOBE | DE | | | | 61126374 | RIBS version: 7.0.0.91
02/28/13 16:34:24:222 | [INFO] | | OOBE | DE | | | | 61126374 | OSX version: 10.6.8
02/28/13 16:34:24:222 | [INFO] | | OOBE | DE | | | | 61126374 | ::START TIMER:: [Total Timer]
02/28/13 16:34:24:222 | [INFO] | | OOBE | DE | | | | 61126374 | CHECK: Single instance running
02/28/13 16:34:24:223 | [INFO] | | OOBE | DE | | | | 61126374 | CHECK : Credentials
02/28/13 16:34:24:223 | [INFO] | | OOBE | DE | | | | 61126374 | Load Deployment File
02/28/13 16:34:24:223 | [INFO] | | OOBE | DE | | | | 61126374 | deploymentFile option not given
02/28/13 16:34:24:223 | [INFO] | | OOBE | DE | | | | 61126374 | CHECK : Another Native OS installer already running
02/28/13 16:34:24:223 | [INFO] | | OOBE | DE | | | | 61126374 | Create Required Folders
02/28/13 16:34:24:223 | [INFO] | | OOBE | DE | | | | 61126374 | Assuming install mode
02/28/13 16:34:24:223 | [INFO] | | OOBE | DE | | | | 61126374 | Looking up install source path
02/28/13 16:34:24:223 | [INFO] | | OOBE | DE | | | | 61126374 | Sync Media DB ...
02/28/13 16:34:24:223 | [INFO] | | OOBE | DE | | | | 61126374 | ::START TIMER:: [Sync Media DB]
02/28/13 16:34:24:223 | [INFO] | | OOBE | DE | | | | 61126374 | Pre check media db sync
02/28/13 16:34:24:223 | [INFO] | | OOBE | DE | | | | 61126374 | End of Pre check media db sync. Exit code: 0
02/28/13 16:34:24:223 | [INFO] | | OOBE | DE | | | | 61126374 | :: END TIMER :: [Sync Media DB] took 1224 milliseconds (1.224 seconds) DTR = 333.333 KBPS (0.325521 MBPS)
02/28/13 16:34:24:223 | [INFO] | | OOBE | DE | | | | 61126374 | Ready to initialize session to start with ...
02/28/13 16:34:24:223 | [INFO] | | OOBE | DE | | | | 61126374 | ::START TIMER:: [CreatePayloadSession]
02/28/13 16:34:24:223 | [INFO] | | OOBE | DE | | | | 61126374 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
02/28/13 16:34:24:223 | [INFO] | | OOBE | DE | | | | 61126374 | Updated source path: /Users/lenwilliams/Library/Caches/Adobe/AAMUpdater/AdobeIllustrator16-mul/16.8
02/28/13 16:34:24:223 | [INFO] | | OOBE | DE | | | | 61126374 | Updating media info for: {04EDB643-8253-47E6-9E50-77FF74C1BCE0}
02/28/13 16:34:24:224 | [INFO] | | OOBE | DE | | | | 61126374 | Ignoring original data since install source is local
02/28/13 16:34:24:224 | [INFO] | | OOBE | DE | | | | 61126374 |   Type: 0, Volume Order: 1, Media Name: Adobe Illustrator CS6
02/28/13 16:34:24:224 | [INFO] | | OOBE | DE | | | | 61126374 |   Path: /Users/lenwilliams/Library/Caches/Adobe/AAMUpdater/AdobeIllustrator16-mul/16.8/payloads/A dobeIllustrator16fi_FILanguagePack-161112224659/AdobeIllustrator16fi_FILanguagePack-161112 224659.dmg
02/28/13 16:34:24:224 | [INFO] | | OOBE | DE | | | | 61126374 | Updating media info for: {07BA5541-86E0-44B8-911D-557C1901A9FB}
02/28/13 16:34:24:225 | [INFO] | | OOBE | DE | | | | 61126374 | Ignoring original data since install source is local
02/28/13 16:34:24:225 | [INFO] | | OOBE | DE | | | | 61126374 |   Type: 0, Volume Order: 1, Media Name: Adobe Illustrator CS6
02/28/13 16:34:24:225 | [INFO] | | OOBE | DE | | | | 61126374 |   Path: /Users/lenwilliams/Library/Caches/Adobe/AAMUpdater/AdobeIllustrator16-mul/16.8/payloads/A dobeIllustrator16pt_BRLanguagePack-161112225309/AdobeIllustrator16pt_BRLanguagePack-161112 225309.dmg
02/28/13 16:34:24:225 | [INFO] | | OOBE | DE | | | | 61126374 | Updating media info for: {17D5D336-F08E-4D4A-A5AE-369165C7F57C}
02/28/13 16:34:24:225 | [INFO] | | OOBE | DE | | | | 61126374 | Ignoring original data since install source is local
02/28/13 16:34:24:225 | [INFO] | | OOBE | DE | | | | 61126374 |   Type: 0, Volume Order: 1, Media Name: Adobe Illustrator CS6
02/28/13 16:34:24:225 | [INFO] | | OOBE | DE | | | | 61126374 |   Path: /Users/lenwilliams/Library/Caches/Adobe/AAMUpdater/AdobeIllustrator16-mul/16.8/payloads/A dobeIllustrator16ja_JPLanguagePack-161112223850/AdobeIllustrator16ja_JPLanguagePack-161112 223850.dmg
02/28/13 16:34:24:225 | [INFO] | | OOBE | DE | | | | 61126374 | Updating media info for: {1FB27DF0-4841-49F1-A40C-468DAB4EFDDF}
02/28/13 16:34:24:226 | [INFO] | | OOBE | DE | | | | 61126374 | Ignoring original data since install source is local
02/28/13 16:34:24:226 | [INFO] | | OOBE | DE | | | | 61126374 |   Type: 0, Volume Order: 1, Media Name: Adobe Illustrator CS6
02/28/13 16:34:24:226 | [INFO] | | OOBE | DE | | | | 61126374 |   Path: /Users/lenwilliams/Library/Caches/Adobe/AAMUpdater/AdobeIllustrator16-mul/16.8/payloads/A dobeIllustrator16en_AELanguagePack-161112231517/AdobeIllustrator16en_AELanguagePack-161112 231517.dmg
02/28/13 16:34:24:226 | [INFO] | | OOBE | DE | | | | 61126374 | Updating media info for: {25143FAE-0AAE-4051-8019-EE31CFD945C2}
02/28/13 16:34:24:227 | [INFO] | | OOBE | DE | | | | 61126374 | Ignoring original data since install source is local
02/28/13 16:34:24:227 | [INFO] | | OOBE | DE | | | | 61126374 |   Type: 0, Volume Order: 1, Media Name: Adobe Illustrator CS6
02/28/13 16:34:24:227 | [INFO] | | OOBE | DE | | | | 61126374 |   Path: /Users/lenwilliams/Library/Caches/Adobe/AAMUpdater/AdobeIllustrator16-mul/16.8/payloads/A dobeIllustrator16fr_CALanguagePack-161112223426/AdobeIllustrator16fr_CALanguagePack-161112 223426.dmg
02/28/13 16:34:24:227 | [INFO] | | OOBE | DE | | | | 61126374 | Updating media info for: {3B815145-710A-479B-925A-7747172F498B}
02/28/13 16:34:24:227 | [INFO] | | OOBE | DE | | | | 61126374 | Ignoring original data since install source is local
02/28/13 16:34:24:227 | [INFO] | | OOBE | DE | | | | 61126374 |   Type: 0, Volume Order: 1, Media Name: Adobe Illustrator CS6
02/28/13 16:34:24:227 | [INFO] | | OOBE | DE | | | | 61126374 |   Path: /Users/lenwilliams/Library/Caches/Adobe/AAMUpdater/AdobeIllustrator16-mul/16.8/payloads/A dobeIllustrator16zh_CNLanguagePack-161112225912/AdobeIllustrator16zh_CNLanguagePack-161112 225912.dmg
02/28/13 16:34:24:227 | [INFO] | | OOBE | DE | | | | 61126374 | Updating media info for: {426959D6-D6F1-44C5-B1C8-D2F82E70AAC5}
02/28/13 16:34:24:228 | [INFO] | | OOBE | DE | | | | 61126374 | Ignoring original data since install source is local
02/28/13 16:34:24:228 | [INFO] | | OOBE | DE | | | | 61126374 |   Type: 0, Volume Order: 1, Media Name: Adobe Illustrator CS6
02/28/13 16:34:24:228 | [INFO] | | OOBE | DE | | | | 61126374 |   Path: /Users/lenwilliams/Library/Caches/Adobe/AAMUpdater/AdobeIllustrator16-mul/16.8/payloads/A dobeIllustrator16sv_SELanguagePack-161112225513/AdobeIllustrator16sv_SELanguagePack-161112 225513.dmg
02/28/13 16:34:24:228 | [INFO] | | OOBE | DE | | | | 61126374 | Updating media info for: {49D6678F-6F22-4BDC-A76D-2B09F18FDE92}
02/28/13 16:34:24:229 | [INFO] | | OOBE | DE | | | | 61126374 | Ignoring original data since install source is local
02/28/13 16:34:24:229 | [INFO] | | OOBE | DE | | | | 61126374 |   Type: 0, Volume Order: 1, Media Name: Adobe Illustrator CS6
02/28/13 16:34:24:229 | [INFO] | | OOBE | DE | | | | 61126374 |   Path: /Users/lenwilliams/Library/Caches/Adobe/AAMUpdater/AdobeIllustrator16-mul/16.8/payloads/A dobeIllustrator16nl_NLLanguagePack-161112225107/AdobeIllustrator16nl_NLLanguagePack-161112 225107.dmg
02/28/13 16:34:24:229 | [INFO] | | OOBE | DE | | | | 61126374 | Updating media info for: {4CEA8A14-78A4-41F0-B379-99F2F0CF7D7C}
02/28/13 16:34:24:229 | [INFO] | | OOBE | DE | | | | 61126374 | Ignoring original data since install source is local
02/28/13 16:34:24:229 | [INFO] | | OOBE | DE | | | | 61126374 |   Type: 0, Volume Order: 1, Media Name: Adobe Illustrator CS6
02/28/13 16:34:24:229 | [INFO] | | OOBE | DE | | | | 61126374 |   Path: /Users/lenwilliams/Library/Caches/Adobe/AAMUpdater/AdobeIllustrator16-mul/16.8/payloads/A dobeIllustrator16fr_FRLanguagePack-161112223639/AdobeIllustrator16fr_FRLanguagePack-161112 223639.dmg
02/28/13 16:34:24:229 | [INFO] | | OOBE | DE | | | | 61126374 | Updating media info for: {5480D6AC-DB6B-465E-8D88-36DCE46774C1}
02/28/13 16:34:24:230 | [INFO] | | OOBE | DE | | | | 61126374 | Ignoring original data since install source is local
02/28/13 16:34:24:230 | [INFO] | | OOBE | DE | | | | 61126374 |   Type: 0, Volume Order: 1, Media Name: Adobe Illustrator CS6
02/28/13 16:34:24:230 | [INFO] | | OOBE | DE | | | | 61126374 |   Path: /Users/lenwilliams/Library/Caches/Adobe/AAMUpdater/AdobeIllustrator16-mul/16.8/payloads/A dobeIllustrator16da_DKLanguagePack-161112224049/AdobeIllustrator16da_DKLanguagePack-161112 224049.dmg
02/28/13 16:34:24:230 | [INFO] | | OOBE | DE | | | | 61126374 | Updating media info for: {58F60864-D049-436B-B0D7-70828EEFC12B}
02/28/13 16:34:24:231 | [INFO] | | OOBE | DE | | | | 61126374 | Ignoring original data since install source is local
02/28/13 16:34:24:231 | [INFO] | | OOBE | DE | | | | 61126374 |   Type: 0, Volume Order: 1, Media Name: Adobe Illustrator CS6
02/28/13 16:34:24:231 | [INFO] | | OOBE | DE | | | | 61126374 |   Path: /Users/lenwilliams/Library/Caches/Adobe/AAMUpdater/AdobeIllustrator16-mul/16.8/payloads/A dobeIllustrator16es_MXLanguagePack-161112224457/AdobeIllustrator16es_MXLanguagePack-161112 224457.dmg
02/28/13 16:34:24:231 | [INFO] | | OOBE | DE | | | | 61126374 | Updating media info for: {5C53CF24-0155-4CBD-A202-2069997C7388}
02/28/13 16:34:24:231 | [INFO] | | OOBE | DE | | | | 61126374 | Ignoring original data since install source is local
02/28/13 16:34:24:231 | [INFO] | | OOBE | DE | | | | 61126374 |   Type: 0, Volume Order: 1, Media Name: Adobe Illustrator CS6
02/28/13 16:34:24:231 | [INFO] | | OOBE | DE | | | | 61126374 |   Path: /Users/lenwilliams/Library/Caches/Adobe/AAMUpdater/AdobeIllustrator16-mul/16.8/payloads/A dobeIllustrator16zh_TWLanguagePack-161112230110/AdobeIllustrator16zh_TWLanguagePack-161112 230110.dmg
02/28/13 16:34:24:231 | [INFO] | | OOBE | DE | | | | 61126374 | Updating media info for: {6431AB6D-0BD6-4B33-87C1-D6F5E9F0F217}
02/28/13 16:34:24:232 | [INFO] | | OOBE | DE | | | | 61126374 | Ignoring original data since install source is local
02/28/13 16:34:24:232 | [INFO] | | OOBE | DE | | | | 61126374 |   Type: 0, Volume Order: 1, Media Name: Adobe Illustrator CS6
02/28/13 16:34:24:232 | [INFO] | | OOBE | DE | | | | 61126374 |   Path: /Users/lenwilliams/Library/Caches/Adobe/AAMUpdater/AdobeIllustrator16-mul/16.8/payloads/A dobeIllustrator16es_ESLanguagePack-161112224255/AdobeIllustrator16es_ESLanguagePack-161112 224255.dmg
02/28/13 16:34:24:232 | [INFO] | | OOBE | DE | | | | 61126374 | Updating media info for: {64FDF60C-10F0-4B86-9420-6F54CE9093D5}
02/28/13 16:34:24:233 | [INFO] | | OOBE | DE | | | | 61126374 | Ignoring original data since install source is local
02/28/13 16:34:24:233 | [INFO] | | OOBE | DE | | | | 61126374 |   Type: 0, Volume Order: 1, Media Name: Adobe Illustrator CS6
02/28/13 16:34:24:233 | [INFO] | | OOBE | DE | | | | 61126374 |   Path: /Users/lenwilliams/Library/Caches/Adobe/AAMUpdater/AdobeIllustrator16-mul/16.8/payloads/A dobeIllustrator16tr_TRLanguagePack-161112231115/AdobeIllustrator16tr_TRLanguagePack-161112 231115.dmg
02/28/13 16:34:24:233 | [INFO] | | OOBE | DE | | | | 61126374 | Updating media info for: {6DF68862-8987-486B-95FD-7EA7398A9115}
02/28/13 16:34:24:233 | [INFO] | | OOBE | DE | | | | 61126374 | Ignoring original data since install source is local
02/28/13 16:34:24:233 | [INFO] | | OOBE | DE | | | | 61126374 |   Type: 0, Volume Order: 1, Media Name: Adobe Illustrator CS6
02/28/13 16:34:24:233 | [INFO] | | OOBE | DE | | | | 61126374 |   Path: /Users/lenwilliams/Library/Caches/Adobe/AAMUpdater/AdobeIllustrator16-mul/16.8/payloads/A dobeIllustrator16cs_CZLanguagePack-161112230310/AdobeIllustrator16cs_CZLanguagePack-161112 230310.dmg
02/28/13 16:34:24:233 | [INFO] | | OOBE | DE | | | | 61126374 | Updating media info for: {6E5749D0-2BC3-40A7-B5B0-433AC896B70B}
02/28/13 16:34:24:234 | [INFO] | | OOBE | DE | | | | 61126374 | Ignoring original data since install source is local
02/28/13 16:34:24:234 | [INFO] | | OOBE | DE | | | | 61126374 |   Type: 0, Volume Order: 1, Media Name: Adobe Illustrator CS6
02/28/13 16:34:24:234 | [INFO] | | OOBE | DE | | | | 61126374 |   Path: /Users/lenwilliams/Library/Caches/Adobe/AAMUpdater/AdobeIllustrator16-mul/16.8/payloads/A dobeIllustrator16fr_MALanguagePack-161112231920/AdobeIllustrator16fr_MALanguagePack-161112 231920.dmg
02/28/13 16:34:24:234 | [INFO] | | OOBE | DE | | | | 61126374 | Updating media info for: {8EB61C9E-3CE2-41A0-97BD-BAC64DC4D2A8}
02/28/13 16:34:24:234 | [INFO] | | OOBE | DE | | | | 61126374 | Ignoring original data since install source is local
02/28/13 16:34:24:234 | [INFO] | | OOBE | DE | | | | 61126374 |   Type: 0, Volume Order: 1, Media Name: Adobe Illustrator CS6
02/28/13 16:34:24:234 | [INFO] | | OOBE | DE | | | | 61126374 |   Path: /Users/lenwilliams/Library/Caches/Adobe/AAMUpdater/AdobeIllustrator16-mul/16.8/payloads/A dobeIllustrator16it_ITLanguagePack-161112224904/AdobeIllustrator16it_ITLanguagePack-161112 224904.dmg
02/28/13 16:34:24:234 | [INFO] | | OOBE | DE | | | | 61126374 | Updating media info for: {A38BA688-C669-42E4-A4AC-C82B0ADE1460}
02/28/13 16:34:24:235 | [INFO] | | OOBE | DE | | | | 61126374 | Ignoring original data since install source is local
02/28/13 16:34:24:235 | [INFO] | | OOBE | DE | | | | 61126374 |   Type: 0, Volume Order: 1, Media Name: Adobe Illustrator CS6
02/28/13 16:34:24:235 | [INFO] | | OOBE | DE | | | | 61126374 |   Path: /Users/lenwilliams/Library/Caches/Adobe/AAMUpdater/AdobeIllustrator16-mul/16.8/payloads/A dobeIllustrator16hu_HULanguagePack-161112230509/AdobeIllustrator16hu_HULanguagePack-161112 230509.dmg
02/28/13 16:34:24:235 | [INFO] | | OOBE | DE | | | | 61126374 | Updating media info for: {C5880636-A202-440B-96C3-FB90F9EF985D}
02/28/13 16:34:24:235 | [INFO] | | OOBE | DE | | | | 61126374 | Ignoring original data since install source is local
02/28/13 16:34:24:236 | [INFO] | | OOBE | DE | | | | 61126374 |   Type: 0, Volume Order: 1, Media Name: Adobe Illustrator CS6
02/28/13 16:34:24:236 | [INFO] | | OOBE | DE | | | | 61126374 |   Path: /Users/lenwilliams/Library/Caches/Adobe/AAMUpdater/AdobeIllustrator16-mul/16.8/payloads/A dobeIllustrator16en_GBLanguagePack-161112223218/AdobeIllustrator16en_GBLanguagePack-161112 223218.dmg
02/28/13 16:34:24:236 | [INFO] | | OOBE | DE | | | | 61126374 | Updating media info for: {CB5AFE60-4B34-4B60-A38B-67ECDD44A5C0}
02/28/13 16:34:24:236 | [INFO] | | OOBE | DE | | | | 61126374 | Ignoring original data since install source is local
02/28/13 16:34:24:236 | [INFO] | | OOBE | DE | | | | 61126374 |   Type: 0, Volume Order: 1, Media Name: Adobe Illustrator CS6
02/28/13 16:34:24:236 | [INFO] | | OOBE | DE | | | | 61126374 |   Path: /Users/lenwilliams/Library/Caches/Adobe/AAMUpdater/AdobeIllustrator16-mul/16.8/payloads/A dobeIllustrator16de_DELanguagePack-161112223003/AdobeIllustrator16de_DELanguagePack-161112 223003.dmg
02/28/13 16:34:24:236 | [INFO] | | OOBE | DE | | | | 61126374 | Updating media info for: {CF88F707-EA06-4B92-895E-A42506C75980}
02/28/13 16:34:24:237 | [INFO] | | OOBE | DE | | | | 61126374 | Ignoring original data since install source is local
02/28/13 16:34:24:237 | [INFO] | | OOBE | DE | | | | 61126374 |   Type: 0, Volume Order: 1, Media Name: Adobe Illustrator CS6
02/28/13 16:34:24:237 | [INFO] | | OOBE | DE | | | | 61126374 |   Path: /Users/lenwilliams/Library/Caches/Adobe/AAMUpdater/AdobeIllustrator16-mul/16.8/payloads/A dobeIllustrator16en_ILLanguagePack-161112231720/AdobeIllustrator16en_ILLanguagePack-161112 231720.dmg
02/28/13 16:34:24:237 | [INFO] | | OOBE | DE | | | | 61126374 | Updating media info for: {D15F127C-BA46-40AD-9DFA-B8B6B3A7B8BC}
02/28/13 16:34:24:238 | [INFO] | | OOBE | DE | | | | 61126374 | Ignoring original data since install source is local
02/28/13 16:34:24:238 | [INFO] | | OOBE | DE | | | | 61126374 |   Type: 0, Volume Order: 1, Media Name: Adobe Illustrator CS6
02/28/13 16:34:24:238 | [INFO] | | OOBE | DE | | | | 61126374 |   Path: /Users/lenwilliams/Library/Caches/Adobe/AAMUpdater/AdobeIllustrator16-mul/16.8/payloads/A dobeIllustrator16ko_KRLanguagePack-161112225714/AdobeIllustrator16ko_KRLanguagePack-161112 225714.dmg
02/28/13 16:34:24:238 | [INFO] | | OOBE | DE | | | | 61126374 | Updating media info for: {D4BE31B2-9173-4CF7-AF24-C0EBA97E6CE6}
02/28/13 16:34:24:238 | [INFO] | | OOBE | DE | | | | 61126374 | Ignoring original data since install source is local
02/28/13 16:34:24:238 | [INFO] | | OOBE | DE | | | | 61126374 |   Type: 0, Volume Order: 1, Media Name: Adobe Illustrator CS6
02/28/13 16:34:24:238 | [INFO] | | OOBE | DE | | | | 61126374 |   Path: /Users/lenwilliams/Library/Caches/Adobe/AAMUpdater/AdobeIllustrator16-mul/16.8/payloads/A dobeIllustrator16ru_RULanguagePack-161112230914/AdobeIllustrator16ru_RULanguagePack-161112 230914.dmg
02/28/13 16:34:24:238 | [INFO] | | OOBE | DE | | | | 61126374 | Updating media info for: {D5B78026-B998-49E0-A987-3282C862C0E3}
02/28/13 16:34:24:239 | [INFO] | | OOBE | DE | | | | 61126374 | Ignoring original data since install source is local
02/28/13 16:34:24:239 | [INFO] | | OOBE | DE | | | | 61126374 |   Type: 0, Volume Order: 1, Media Name: Adobe Illustrator CS6
02/28/13 16:34:24:239 | [INFO] | | OOBE | DE | | | | 61126374 |   Path: /Users/lenwilliams/Library/Caches/Adobe/AAMUpdater/AdobeIllustrator16-mul/16.8/payloads/A dobeIllustrator16-mul-250113205008/AdobeIllustrator16-mul-250113205008.dmg
02/28/13 16:34:24:239 | [INFO] | | OOBE | DE | | | | 61126374 | Updating media info for: {E111CE96-4E5B-4CFA-84FB-82D019AEF8FB}
02/28/13 16:34:24:239 | [INFO] | | OOBE | DE | | | | 61126374 | Ignoring original data since install source is local
02/28/13 16:34:24:240 | [INFO] | | OOBE | DE | | | | 61126374 |   Type: 0, Volume Order: 1, Media Name: Adobe Illustrator CS6
02/28/13 16:34:24:240 | [INFO] | | OOBE | DE | | | | 61126374 |   Path: /Users/lenwilliams/Library/Caches/Adobe/AAMUpdater/AdobeIllustrator16-mul/16.8/payloads/A dobeIllustrator16pl_PLLanguagePack-161112230712/AdobeIllustrator16pl_PLLanguagePack-161112 230712.dmg
02/28/13 16:34:24:240 | [INFO] | | OOBE | DE | | | | 61126374 | Updating media info for: {E36BFDF1-93B6-478C-BC35-445D9FBFE464}
02/28/13 16:34:24:240 | [INFO] | | OOBE | DE | | | | 61126374 | Ignoring original data since install source is local
02/28/13 16:34:24:240 | [INFO] | | OOBE | DE | | | | 61126374 |   Type: 0, Volume Order: 1, Media Name: Adobe Illustrator CS6
02/28/13 16:34:24:240 | [INFO] | | OOBE | DE | | | | 61126374 |   Path: /Users/lenwilliams/Library/Caches/Adobe/AAMUpdater/AdobeIllustrator16-mul/16.8/payloads/A dobeIllustrator16uk_UALanguagePack-161112231316/AdobeIllustrator16uk_UALanguagePack-161112 231316.dmg
02/28/13 16:34:24:240 | [INFO] | | OOBE | DE | | | | 61126374 | -------------------- END - Updating Media Sources - END --------------------
02/28/13 16:34:24:351 | [INFO] | | OOBE | DE | | | | 61126374 | Supported RIBS version range: [0.0.0.0,7.0.0.91]
02/28/13 16:34:24:352 | [INFO] | | OOBE | DE | | | | 61126374 | ----------------- CreatePayloadSession: machine is x86 ---------------
02/28/13 16:34:28:712 | [INFO] | | OOBE | DE | | | | 61126374 | ______ Verify Dependency Subscribers ______
02/28/13 16:34:28:712 | [ERROR] | | OOBE | DE | | | | 61126374 | DW023: The extension payload: Adobe Illustrator CS6 Core_16.2.0_AdobeIllustrator16fi_FILanguagePack 16.2.0.0 {04EDB643-8253-47E6-9E50-77FF74C1BCE0} requires a parent with following specification:
02/28/13 16:34:28:712 | [ERROR] | | OOBE | DE | | | | 61126374 |           Family: Illustrator
02/28/13 16:34:28:712 | [ERROR] | | OOBE | DE | | | | 61126374 |           ProductName: Adobe Illustrator CS6 Core_AdobeIllustrator16fi_FILanguagePack
02/28/13 16:34:28:713 | [ERROR] | | OOBE | DE | | | | 61126374 |           MinVersion: 0.0.0.0
02/28/13 16:34:28:713 | [ERROR] | | OOBE | DE | | | | 61126374 |           This parent relationship is not satisfied, because this payload is not present in this session.
02/28/13 16:34:28:713 | [ERROR] | | OOBE | DE | | | | 61126374 |           This payload will be ignored in this session.
02/28/13 16:34:28:713 | [ERROR] | | OOBE | DE | | | | 61126374 | DW023: The extension payload: Adobe Illustrator CS6 Core_16.2.0_AdobeIllustrator16pt_BRLanguagePack 16.2.0.0 {07BA5541-86E0-44B8-911D-557C1901A9FB} requires a parent with following specification:
02/28/13 16:34:28:713 | [ERROR] | | OOBE | DE | | | | 61126374 |           Family: Illustrator
02/28/13 16:34:28:713 | [ERROR] | | OOBE | DE | | | | 61126374 |           ProductName: Adobe Illustrator CS6 Core_AdobeIllustrator16pt_BRLanguagePack
02/28/13 16:34:28:713 | [ERROR] | | OOBE | DE | | | | 61126374 |           MinVersion: 0.0.0.0
02/28/13 16:34:28:713 | [ERROR] | | OOBE | DE | | | | 61126374 |           This parent relationship is not satisfied, because this payload is not present in this session.
02/28/13 16:34:28:713 | [ERROR] | | OOBE | DE | | | | 61126374 |           This payload will be ignored in this session.
02/28/13 16:34:28:713 | [ERROR] | | OOBE | DE | | | | 61126374 | DW023: The extension payload: Adobe Illustrator CS6 Core_16.2.0_AdobeIllustrator16ja_JPLanguagePack 16.2.0.0 {17D5D336-F08E-4D4A-A5AE-369165C7F57C} requires a parent with following specification:
02/28/13 16:34:28:713 | [ERROR] | | OOBE | DE | | | | 61126374 |           Family: Illustrator
02/28/13 16:34:28:713 | [ERROR] | | OOBE | DE | | | | 61126374 |           ProductName: Adobe Illustrator CS6 Core_AdobeIllustrator16ja_JPLanguagePack
02/28/13 16:34:28:713 | [ERROR] | | OOBE | DE | | | | 61126374 |           MinVersion: 0.0.0.0
02/28/13 16:34:28:713 | [ERROR] | | OOBE | DE | | | | 61126374 |           This parent relationship is not satisfied, because this payload is not present in this session.
02/28/13 16:34:28:713 | [ERROR] | | OOBE | DE | | | | 61126374 |           This payload will be ignored in this session.
02/28/13 16:34:28:713 | [ERROR] | | OOBE | DE | | | | 61126374 | DW023: The extension payload: Adobe Illustrator CS6 Core_16.2.0_AdobeIllustrator16en_AELanguagePack 16.2.0.0 {1FB27DF0-4841-49F1-A40C-468DAB4EFDDF} requires a parent with following specification:
02/28/13 16:34:28:713 | [ERROR] | | OOBE | DE | | | | 61126374 |           Family: Illustrator
02/28/13 16:34:28:713 | [ERROR] | | OOBE | DE | | | | 61126374 |           ProductName: Adobe Illustrator CS6 Core_AdobeIllustrator16en_AELanguagePack
02/28/13 16:34:28:713 | [ERROR] | | OOBE | DE | | | | 61126374 |           MinVersion: 0.0.0.0
02/28/13 16:34:28:713 | [ERROR] | | OOBE | DE | | | | 61126374 |           This parent relationship is not satisfied, because this payload is not present in this session.
02/28/13 16:34:28:713 | [ERROR] | | OOBE | DE | | | | 61126374 |           This payload will be ignored in this session.
02/28/13 16:34:28:713 | [ERROR] | | OOBE | DE | | | | 61126374 | DW023: The extension payload: Adobe Illustrator CS6 Core_16.2.0_AdobeIllustrator16fr_CALanguagePack 16.2.0.0 {25143FAE-0AAE-4051-8019-EE31CFD945C2} requires a parent with following specification:
02/28/13 16:34:28:713 | [ERROR] | | OOBE | DE | | | | 61126374 |           Family: Illustrator
02/28/13 16:34:28:713 | [ERROR] | | OOBE | DE | | | | 61126374 |           ProductName: Adobe Illustrator CS6 Core_AdobeIllustrator16fr_CALanguagePack
02/28/13 16:34:28:713 | [ERROR] | | OOBE | DE | | | | 61126374 |           MinVersion: 0.0.0.0
02/28/13 16:34:28:713 | [ERROR] | | OOBE | DE | | | | 61126374 |           This parent relationship is not satisfied, because this payload is not present in this session.
02/28/13 16:34:28:713 | [ERROR] | | OOBE | DE | | | | 61126374 |           This payload will be ignored in this session.
02/28/13 16:34:28:713 | [ERROR] | | OOBE | DE | | | | 61126374 | DW023: The extension payload: Adobe Illustrator CS6 Core_16.2.0_AdobeIllustrator16zh_CNLanguagePack 16.2.0.0 {3B815145-710A-479B-925A-7747172F498B} requires a parent with following specification:
02/28/13 16:34:28:713 | [ERROR] | | OOBE | DE | | | | 61126374 |           Family: Illustrator
02/28/13 16:34:28:713 | [ERROR] | | OOBE | DE | | | | 61126374 |           ProductName: Adobe Illustrator CS6 Core_AdobeIllustrator16zh_CNLanguagePack
02/28/13 16:34:28:713 | [ERROR] | | OOBE | DE | | | | 61126374 |           MinVersion: 0.0.0.0
02/28/13 16:34:28:714 | [ERROR] | | OOBE | DE | | | | 61126374 |           This parent relationship is not satisfied, because this payload is not present in this session.
02/28/13 16:34:28:714 | [ERROR] | | OOBE | DE | | | | 61126374 |           This payload will be ignored in this session.
02/28/13 16:34:28:714 | [ERROR] | | OOBE | DE | | | | 61126374 | DW023: The extension payload: Adobe Illustrator CS6 Core_16.2.0_AdobeIllustrator16sv_SELanguagePack 16.2.0.0 {426959D6-D6F1-44C5-B1C8-D2F82E70AAC5} requires a parent with following specification:
02/28/13 16:34:28:714 | [ERROR] | | OOBE | DE | | | | 61126374 |           Family: Illustrator
02/28/13 16:34:28:714 | [ERROR] | | OOBE | DE | | | | 61126374 |           ProductName: Adobe Illustrator CS6 Core_AdobeIllustrator16sv_SELanguagePack
02/28/13 16:34:28:714 | [ERROR] | | OOBE | DE | | | | 61126374 |           MinVersion: 0.0.0.0
02/28/13 16:34:28:714 | [ERROR] | | OOBE | DE | | | | 61126374 |           This parent relationship is not satisfied, because this payload is not present in this session.
02/28/13 16:34:28:714 | [ERROR] | | OOBE | DE | | | | 61126374 |           This payload will be ignored in this session.
02/28/13 16:34:28:714 | [ERROR] | | OOBE | DE | | | | 61126374 | DW023: The extension payload: Adobe Illustrator CS6 Core_16.2.0_AdobeIllustrator16nl_NLLanguagePack 16.2.0.0 {49D6678F-6F22-4BDC-A76D-2B09F18FDE92} requires a parent with following specification:
02/28/13 16:34:28:714 | [ERROR] | | OOBE | DE | | | | 61126374 |           Family: Illustrator
02/28/13 16:34:28:714 | [ERROR] | | OOBE | DE | | | | 61126374 |           ProductName: Adobe Illustrator CS6 Core_AdobeIllustrator16nl_NLLanguagePack
02/28/13 16:34:28:714 | [ERROR] | | OOBE | DE | | | | 61126374 |           MinVersion: 0.0.0.0
02/28/13 16:34:28:714 | [ERROR] | | OOBE | DE | | | | 61126374 |           This parent relationship is not satisfied, because this payload is not present in this session.
02/28/13 16:34:28:714 | [ERROR] | | OOBE | DE | | | | 61126374 |           This payload will be ignored in this session.
02/28/13 16:34:28:714 | [ERROR] | | OOBE | DE | | | | 61126374 | DW023: The extension payload: Adobe Illustrator CS6 Core_16.2.0_AdobeIllustrator16fr_FRLanguagePack 16.2.0.0 {4CEA8A14-78A4-41F0-B379-99F2F0CF7D7C} requires a parent with following specification:
02/28/13 16:34:28:714 | [ERROR] | | OOBE | DE | | | | 61126374 |           Family: Illustrator
02/28/13 16:34:28:714 | [ERROR] | | OOBE | DE | | | | 61126374 |           ProductName: Adobe Illustrator CS6 Core_AdobeIllustrator16fr_FRLanguagePack
02/28/13 16:34:28:714 | [ERROR] | | OOBE | DE | | | | 61126374 |           MinVersion: 0.0.0.0
02/28/13 16:34:28:714 | [ERROR] | | OOBE | DE | | | | 61126374 |           This parent relationship is not satisfied, because this payload is not present in this session.
02/28/13 16:34:28:714 | [ERROR] | | OOBE | DE | | | | 61126374 |           This payload will be ignored in this session.
02/28/13 16:34:28:714 | [ERROR] | | OOBE | DE | | | | 61126374 | DW023: The extension payload: Adobe Illustrator CS6 Core_16.2.0_AdobeIllustrator16da_DKLanguagePack 16.2.0.0 {5480D6AC-DB6B-465E-8D88-36DCE46774C1} requires a parent with following specification:
02/28/13 16:34:28:714 | [ERROR] | | OOBE | DE | | | | 61126374 |           Family: Illustrator
02/28/13 16:34:28:714 | [ERROR] | | OOBE | DE | | | | 61126374 |           ProductName: Adobe Illustrator CS6 Core_AdobeIllustrator16da_DKLanguagePack
02/28/13 16:34:28:714 | [ERROR] | | OOBE | DE | | | | 61126374 |           MinVersion: 0.0.0.0
02/28/13 16:34:28:714 | [ERROR] | | OOBE | DE | | | | 61126374 |           This parent relationship is not satisfied, because this payload is not present in this session.
02/28/13 16:34:28:714 | [ERROR] | | OOBE | DE | | | | 61126374 |           This payload will be ignored in this session.
02/28/13 16:34:28:714 | [ERROR] | | OOBE | DE | | | | 61126374 | DW023: The extension payload: Adobe Illustrator CS6 Core_16.2.0_AdobeIllustrator16es_MXLanguagePack 16.2.0.0 {58F60864-D049-436B-B0D7-70828EEFC12B} requires a parent with following specification:
02/28/13 16:34:28:714 | [ERROR] | | OOBE | DE | | | | 61126374 |           Family: Illustrator
02/28/13 16:34:28:714 | [ERROR] | | OOBE | DE | | | | 61126374 |           ProductName: Adobe Illustrator CS6 Core_AdobeIllustrator16es_MXLanguagePack
02/28/13 16:34:28:714 | [ERROR] | | OOBE | DE | | | | 61126374 |           MinVersion: 0.0.0.0
02/28/13 16:34:28:714 | [ERROR] | | OOBE | DE | | | | 61126374 |           This parent relationship is not satisfied, because this payload is not present in this session.
02/28/13 16:34:28:714 | [ERROR] | | OOBE | DE | | | | 61126374 |           This payload will be ignored in this session.
02/28/13 16:34:28:715 | [ERROR] | | OOBE | DE | | | | 61126374 | DW023: The extension payload: Adobe Illustrator CS6 Core_16.2.0_AdobeIllustrator16zh_TWLanguagePack 16.2.0.0 {5C53CF24-0155-4CBD-A202-2069997C7388} requires a parent with following specification:
02/28/13 16:34:28:715 | [ERROR] | | OOBE | DE | | | | 61126374 |           Family: Illustrator
02/28/13 16:34:28:715 | [ERROR] | | OOBE | DE | | | | 61126374 |           ProductName: Adobe Illustrator CS6 Core_AdobeIllustrator16zh_TWLanguagePack
02/28/13 16:34:28:715 | [ERROR] | | OOBE | DE | | | | 61126374 |           MinVersion: 0.0.0.0
02/28/13 16:34:28:715 | [ERROR] | | OOBE | DE | | | | 61126374 |           This parent relationship is not satisfied, because this payload is not present in this session.
02/28/13 16:34:28:715 | [ERROR] | | OOBE | DE | | | | 61126374 |           This payload will be ignored in this session.
02/28/13 16:34:28:715 | [ERROR] | | OOBE | DE | | | | 61126374 | DW023: The extension payload: Adobe Illustrator CS6 Core_16.2.0_AdobeIllustrator16es_ESLanguagePack 16.2.0.0 {6431AB6D-0BD6-4B33-87C1-D6F5E9F0F217} requires a parent with following specification:
02/28/13 16:34:28:715 | [ERROR] | | OOBE | DE | | | | 61126374 |           Family: Illustrator
02/28/13 16:34:28:715 | [ERROR] | | OOBE | DE | | | | 61126374 |           ProductName: Adobe Illustrator CS6 Core_AdobeIllustrator16es_ESLanguagePack
02/28/13 16:34:28:715 | [ERROR] | | OOBE | DE | | | | 61126374 |           MinVersion: 0.0.0.0
02/28/13 16:34:28:715 | [ERROR] | | OOBE | DE | | | | 61126374 |           This parent relationship is not satisfied, because this payload is not present in this session.
02/28/13 16:34:28:715 | [ERROR] | | OOBE | DE | | | | 61126374 |           This payload will be ignored in this session.
02/28/13 16:34:28:715 | [ERROR] | | OOBE | DE | | | | 61126374 | DW023: The extension payload: Adobe Illustrator CS6 Core_16.2.0_AdobeIllustrator16tr_TRLanguagePack 16.2.0.0 {64FDF60C-10F0-4B86-9420-6F54CE9093D5} requires a parent with following specification:
02/28/13 16:34:28:715 | [ERROR] | | OOBE | DE | | | | 61126374 |           Family: Illustrator
02/28/13 16:34:28:715 | [ERROR] | | OOBE | DE | | | | 61126374 |           ProductName: Adobe Illustrator CS6 Core_AdobeIllustrator16tr_TRLanguagePack
02/28/13 16:34:28:715 | [ERROR] | | OOBE | DE | | | | 61126374 |           MinVersion: 0.0.0.0
02/28/13 16:34:28:715 | [ERROR] | | OOBE | DE | | | | 61126374 |           This parent relationship is not satisfied, because this payload is not present in this session.
02/28/13 16:34:28:715 | [ERROR] | | OOBE | DE | | | | 61126374 |           This payload will be ignored in this session.
02/28/13 16:34:28:715 | [ERROR] | | OOBE | DE | | | | 61126374 | DW023: The extension payload: Adobe Illustrator CS6 Core_16.2.0_AdobeIllustrator16cs_CZLanguagePack 16.2.0.0 {6DF68862-8987-486B-95FD-7EA7398A9115} requires a parent with following specification:
02/28/13 16:34:28:715 | [ERROR] | | OOBE | DE | | | | 61126374 |           Family: Illustrator
02/28/13 16:34:28:715 | [ERROR] | | OOBE | DE | | | | 61126374 |           ProductName: Adobe Illustrator CS6 Core_AdobeIllustrator16cs_CZLanguagePack
02/28/13 16:34:28:715 | [ERROR] | | OOBE | DE | | | | 61126374 |           MinVersion: 0.0.0.0
02/28/13 16:34:28:715 | [ERROR] | | OOBE | DE | | | | 61126374 |           This parent relationship is not satisfied, because this payload is not present in this session.
02/28/13 16:34:28:715 | [ERROR] | | OOBE | DE | | | | 61126374 |           This payload will be ignored in this session.
02/28/13 16:34:28:715 | [ERROR] | | OOBE | DE | | | | 61126374 | DW023: The extension payload: Adobe Illustrator CS6 Core_16.2.0_AdobeIllustrator16fr_MALanguagePack 16.2.0.0 {6E5749D0-2BC3-40A7-B5B0-433AC896B70B} requires a parent with following specification:
02/28/13 16:34:28:715 | [ERROR] | | OOBE | DE | | | | 61126374 |           Family: Illustrator
02/28/13 16:34:28:715 | [ERROR] | | OOBE | DE | | | | 61126374 |           ProductName: Adobe Illustrator CS6 Core_AdobeIllustrator16fr_MALanguagePack
02/28/13 16:34:28:715 | [ERROR] | | OOBE | DE | | | | 61126374 |           MinVersion: 0.0.0.0
02/28/13 16:34:28:715 | [ERROR] | | OOBE | DE | | | | 61126374 |           This parent relationship is not satisfied, because this payload is not present in this session.
02/28/13 16:34:28:715 | [ERROR] | | OOBE | DE | | | | 61126374 |           This payload will be ignored in this session.
02/28/13 16:34:28:715 | [ERROR] | | OOBE | DE | | | | 61126374 | DW023: The extension payload: Adobe Illustrator CS6 Core_16.2.0_AdobeIllustrator16it_ITLanguagePack 16.2.0.0 {8EB61C9E-3CE2-41A0-97BD-BAC64DC4D2A8} requires a parent with following specification:
02/28/13 16:34:28:716 | [ERROR] | | OOBE | DE | | | | 61126374 |           Family: Illustrator
02/28/13 16:34:28:716 | [ERROR] | | OOBE | DE | | | | 61126374 |           ProductName: Adobe Illustrator CS6 Core_AdobeIllustrator16it_ITLanguagePack
02/28/13 16:34:28:716 | [ERROR] | | OOBE | DE | | | | 61126374 |           MinVersion: 0.0.0.0
02/28/13 16:34:28:716 | [ERROR] | | OOBE | DE | | | | 61126374 |           This parent relationship is not satisfied, because this payload is not present in this session.
02/28/13 16:34:28:716 | [ERROR] | | OOBE | DE | | | | 61126374 |           This payload will be ignored in this session.
02/28/13 16:34:28:716 | [ERROR] | | OOBE | DE | | | | 61126374 | DW023: The extension payload: Adobe Illustrator CS6 Core_16.2.0_AdobeIllustrator16hu_HULanguagePack 16.2.0.0 {A38BA688-C669-42E4-A4AC-C82B0ADE1460} requires a parent with following specification:
02/28/13 16:34:28:716 | [ERROR] | | OOBE | DE | | | | 61126374 |           Family: Illustrator
02/28/13 16:34:28:716 | [ERROR] | | OOBE | DE | | | | 61126374 |           ProductName: Adobe Illustrator CS6 Core_AdobeIllustrator16hu_HULanguagePack
02/28/13 16:34:28:716 | [ERROR] | | OOBE | DE | | | | 61126374 |           MinVersion: 0.0.0.0
02/28/13 16:34:28:716 | [ERROR] | | OOBE | DE | | | | 61126374 |           This parent relationship is not satisfied, because this payload is not present in this session.
02/28/13 16:34:28:716 | [ERROR] | | OOBE | DE | | | | 61126374 |           This payload will be ignored in this session.
02/28/13 16:34:28:716 | [ERROR] | | OOBE | DE | | | | 61126374 | DW023: The extension payload: Adobe Illustrator CS6 Core_16.2.0_AdobeIllustrator16en_GBLanguagePack 16.2.0.0 {C5880636-A202-440B-96C3-FB90F9EF985D} requires a parent with following specification:
02/28/13 16:34:28:716 | [ERROR] | | OOBE | DE | | | | 61126374 |           Family: Illustrator
02/28/13 16:34:28:716 | [ERROR] | | OOBE | DE | | | | 61126374 |           ProductName: Adobe Illustrator CS6 Core_AdobeIllustrator16en_GBLanguagePack
02/28/13 16:34:28:716 | [ERROR] | | OOBE | DE | | | | 61126374 |           MinVersion: 0.0.0.0
02/28/13 16:34:28:716 | [ERROR] | | OOBE | DE | | | | 61126374 |           This parent relationship is not satisfied, because this payload is not present in this session.
02/28/13 16:34:28:716 | [ERROR] | | OOBE | DE | | | | 61126374 |           This payload will be ignored in this session.
02/28/13 16:34:28:716 | [ERROR] | | OOBE | DE | | | | 61126374 | DW023: The extension payload: Adobe Illustrator CS6 Core_16.2.0_AdobeIllustrator16de_DELanguagePack 16.2.0.0 {CB5AFE60-4B34-4B60-A38B-67ECDD44A5C0} requires a parent with following specification:
02/28/13 16:34:28:716 | [ERROR] | | OOBE | DE | | | | 61126374 |           Family: Illustrator
02/28/13 16:34:28:716 | [ERROR] | | OOBE | DE | | | | 61126374 |           ProductName: Adobe Illustrator CS6 Core_AdobeIllustrator16de_DELanguagePack
02/28/13 16:34:28:716 | [ERROR] | | OOBE | DE | | | | 61126374 |           MinVersion: 0.0.0.0
02/28/13 16:34:28:716 | [ERROR] | | OOBE | DE | | | | 61126374 |           This parent relationship is not satisfied, because this payload is not present in this session.
02/28/13 16:34:28:716 | [ERROR] | | OOBE | DE | | | | 61126374 |           This payload will be ignored in this session.
02/28/13 16:34:28:716 | [ERROR] | | OOBE | DE | | | | 61126374 | DW023: The extension payload: Adobe Illustrator CS6 Core_16.2.0_AdobeIllustrator16en_ILLanguagePack 16.2.0.0 {CF88F707-EA06-4B92-895E-A42506C75980} requires a parent with following specification:
02/28/13 16:34:28:716 | [ERROR] | | OOBE | DE | | | | 61126374 |           Family: Illustrator
02/28/13 16:34:28:716 | [ERROR] | | OOBE | DE | | | | 61126374 |           ProductName: Adobe Illustrator CS6 Core_AdobeIllustrator16en_ILLanguagePack
02/28/13 16:34:28:716 | [ERROR] | | OOBE | DE | | | | 61126374 |           MinVersion: 0.0.0.0
02/28/13 16:34:28:716 | [ERROR] | | OOBE | DE | | | | 61126374 |           This parent relationship is not satisfied, because this payload is not present in this session.
02/28/13 16:34:28:716 | [ERROR] | | OOBE | DE | | | | 61126374 |           This payload will be ignored in this session.
02/28/13 16:34:28:716 | [ERROR] | | OOBE | DE | | | | 61126374 | DW023: The extension payload: Adobe Illustrator CS6 Core_16.2.0_AdobeIllustrator16ko_KRLanguagePack 16.2.0.0 {D15F127C-BA46-40AD-9DFA-B8B6B3A7B8BC} requires a parent with following specification:
02/28/13 16:34:28:716 | [ERROR] | | OOBE | DE | | | | 61126374 |           Family: Illustrator
02/28/13 16:34:28:717 | [ERROR] | | OOBE | DE | | | | 61126374 |           ProductName: Adobe Illustrator CS6 Core_AdobeIllustrator16ko_KRLanguagePack
02/28/13 16:34:28:717 | [ERROR] | | OOBE | DE | | | | 61126374 |           MinVersion: 0.0.0.0
02/28/13 16:34:28:717 | [ERROR] | | OOBE | DE | | | | 61126374 |           This parent relationship is not satisfied, because this payload is not present in this session.
02/28/13 16:34:28:717 | [ERROR] | | OOBE | DE | | | | 61126374 |           This payload will be ignored in this session.
02/28/13 16:34:28:717 | [ERROR] | | OOBE | DE | | | | 61126374 | DW023: The extension payload: Adobe Illustrator CS6 Core_16.2.0_AdobeIllustrator16ru_RULanguagePack 16.2.0.0 {D4BE31B2-9173-4CF7-AF24-C0EBA97E6CE6} requires a parent with following specification:
02/28/13 16:34:28:717 | [ERROR] | | OOBE | DE | | | | 61126374 |           Family: Illustrator
02/28/13 16:34:28:717 | [ERROR] | | OOBE | DE | | | | 61126374 |           ProductName: Adobe Illustrator CS6 Core_AdobeIllustrator16ru_RULanguagePack
02/28/13 16:34:28:717 | [ERROR] | | OOBE | DE | | | | 61126374 |           MinVersion: 0.0.0.0
02/28/13 16:34:28:717 | [ERROR] | | OOBE | DE | | | | 61126374 |           This parent relationship is not satisfied, because this payload is not present in this session.
02/28/13 16:34:28:717 | [ERROR] | | OOBE | DE | | | | 61126374 |           This payload will be ignored in this session.
02/28/13 16:34:28:717 | [ERROR] | | OOBE | DE | | | | 61126374 | DW023: The extension payload: Adobe Illustrator CS6 Core_16.2.0_AdobeIllustrator16pl_PLLanguagePack 16.2.0.0 {E111CE96-4E5B-4CFA-84FB-82D019AEF8FB} requires a parent with following specification:
02/28/13 16:34:28:717 | [ERROR] | | OOBE | DE | | | | 61126374 |           Family: Illustrator
02/28/13 16:34:28:717 | [ERROR] | | OOBE | DE | | | | 61126374 |           ProductName: Adobe Illustrator CS6 Core_AdobeIllustrator16pl_PLLanguagePack
02/28/13 16:34:28:717 | [ERROR] | | OOBE | DE | | | | 61126374 |           MinVersion: 0.0.0.0
02/28/13 16:34:28:717 | [ERROR] | | OOBE | DE | | | | 61126374 |           This parent relationship is not satisfied, because this payload is not present in this session.
02/28/13 16:34:28:717 | [ERROR] | | OOBE | DE | | | | 61126374 |           This payload will be ignored in this session.
02/28/13 16:34:28:717 | [ERROR] | | OOBE | DE | | | | 61126374 | DW023: The extension payload: Adobe Illustrator CS6 Core_16.2.0_AdobeIllustrator16uk_UALanguagePack 16.2.0.0 {E36BFDF1-93B6-478C-BC35-445D9FBFE464} requires a parent with following specification:
02/28/13 16:34:28:717 | [ERROR] | | OOBE | DE | | | | 61126374 |           Family: Illustrator
02/28/13 16:34:28:717 | [ERROR] | | OOBE | DE | | | | 61126374 |           ProductName: Adobe Illustrator CS6 Core_AdobeIllustrator16uk_UALanguagePack
02/28/13 16:34:28:717 | [ERROR] | | OOBE | DE | | | | 61126374 |           MinVersion: 0.0.0.0
02/28/13 16:34:28:717 | [ERROR] | | OOBE | DE | | | | 61126374 |           This parent relationship is not satisfied, because this payload is not present in this session.
02/28/13 16:34:28:717 | [ERROR] | | OOBE | DE | | | | 61126374 |           This payload will be ignored in this session.
02/28/13 16:34:28:717 | [INFO] | | OOBE | DE | | | | 61126374 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
02/28/13 16:34:28:717 | [INFO] | | OOBE | DE | | | | 61126374 |   Adobe Illustrator CS6 Core_16.2.1_AdobeIllustrator16-mul 16.2.1.0 {D5B78026-B998-49E0-A987-3282C862C0E3}: 0 (0,0)
02/28/13 16:34:28:717 | [INFO] | | OOBE | DE | | | | 61126374 | END Operation order for all session payloads: mediaGroup (requires,satisfies)
02/28/13 16:34:28:719 | [INFO] | | OOBE | DE | | | | 61126374 | Patch Adobe Illustrator CS6 Core_16.2.1_AdobeIllustrator16-mul 16.2.1.0 {D5B78026-B998-49E0-A987-3282C862C0E3} can be applied to product Adobe Illustrator CS6 Core 16.0.0.0 {AAF0D225-F129-40F2-916E-12E28DBD19ED}
02/28/13 16:34:36:309 | [INFO] | | OOBE | DE | | | | 61126374 | Setting property "installSourcePath" to: /Users/lenwilliams/Library/Caches/Adobe/AAMUpdater/AdobeIllustrator16-mul/16.8
02/28/13 16:34:36:309 | [INFO] | | OOBE | DE | | | | 61126374 | Setting property "mode" to: silent
02/28/13 16:34:36:309 | [INFO] | | OOBE | DE | | | | 61126374 | Setting property "updateManifestPath" to: /Users/lenwilliams/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobeIllustrator16-mul/16.8/16.8.xml
02/28/13 16:34:36:309 | [INFO] | | OOBE | DE | | | | 61126374 | Setting property "workflow" to: updater
02/28/13 16:34:36:309 | [INFO] | | OOBE | DE | | | | 61126374 | Overwrite property "extensionsOnly" to: 1
02/28/13 16:34:36:309 | [INFO] | | OOBE | DE | | | | 61126374 | Overwrite property "mode" to: silent
02/28/13 16:34:36:309 | [INFO] | | OOBE | DE | | | | 61126374 | Overwrite property "patchesOnly" to: 1
02/28/13 16:34:36:309 | [INFO] | | OOBE | DE | | | | 61126374 | Overwrite property "updateManifestPath" to: /Users/lenwilliams/Library/Application Support/Adobe/AAMUpdater/1.0/Data/AdobeIllustrator16-mul/16.8/16.8.xml
02/28/13 16:34:36:309 | [INFO] | | OOBE | DE | | | | 61126374 | Overwrite property "workflow" to: updater
02/28/13 16:34:36:311 | [INFO] | | OOBE | DE | | | | 61126374 | Found payload actions:
02/28/13 16:34:36:311 | [INFO] | | OOBE | DE | | | | 61126374 | Deciding what installer mode to use...
02/28/13 16:34:36:559 | [INFO] | | OOBE | DE | | | | 61126374 | BEGIN Setting requested payload actions
02/28/13 16:34:36:560 | [INFO] | | OOBE | DE | | | | 61126374 | Value returned on lookup of payload: Adobe Illustrator CS6 Core_16.2.1_AdobeIllustrator16-mul 16.2.1.0 {D5B78026-B998-49E0-A987-3282C862C0E3} is: false
02/28/13 16:34:36:560 | [INFO] | | OOBE | DE | | | | 61126374 | Action string for Adobe Illustrator CS6 Core_16.2.1_AdobeIllustrator16-mul 16.2.1.0 {D5B78026-B998-49E0-A987-3282C862C0E3} is install
02/28/13 16:34:36:725 | [INFO] | | OOBE | DE | | | | 61126374 | END Setting requested payload actions
02/28/13 16:34:36:729 | [INFO] | | OOBE | DE | | | | 61126374 | Collected advanced path check information for INSTALLDIR
02/28/13 16:34:36:729 | [INFO] | | OOBE | DE | | | | 61126374 | INSTALLDIR is a well-formed path
02/28/13 16:34:36:729 | [INFO] | | OOBE | DE | | | | 61126374 | INSTALLDIR is not the root path
02/28/13 16:34:36:729 | [INFO] | | OOBE | DE | | | | 61126374 | INSTALLDIR is on a local volume
02/28/13 16:34:36:729 | [INFO] | | OOBE | DE | | | | 61126374 | INSTALLDIR is on a writable volume
02/28/13 16:34:36:730 | [INFO] | | OOBE | DE | | | | 61126374 | INSTALLDIR is not on a case sensitive volume
02/28/13 16:34:36:730 | [INFO] | | OOBE | DE | | | | 61126374 | INSTALLDIR passed path basic path validation: /Applications
02/28/13 16:34:37:410 | [INFO] | | OOBE | DE | | | | 61126374 | BEGIN InstallOperationsQueue Unordered operations

Why does the YouTube app say playback error every time even when I have wi-fi

When I try playing a video it keep saying playback error even when I have wi-fi on. This has happened a few days ago.

I notice that the WiFi is "white", like all good KitKat icons, instead of White for connected with no internet, and blue for fully functioning.
The 1x right next to it seems very dim. If I turn off WiFi, the 1x gets bright white, and has the up/down arrows under it.
If having the icon on my status bar all the time means that I actually will get data when I leave WiFi, then it's a winner.
I "hotspot" a lot, and I used to have to make sure I had a data connection and launch the hotspot before I got on a phone call, because the only way to get it to connect was to power cycle the phone.
-- Clarence

HT3180 Apple Tv wants to update but fails every time - even after restart and pulling the power.

Please advise how to get the unit to accept the latest update.

Seasons Greetings
If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Source list, and then click Restore.
If when you choose restore you get a message that the device cannot be found, download the file below
Apple TV Software Restore 5.1.1 (2nd generation)
Apple TV Software Restore 5.1.1 (3rd generation)
Then hold down the option key while choosing restore and select the downloaded file when prompted.

ITunes Genius update fails every time.

Hello all. I'm having problems with itunes genius on my computer. No matter how many times I try to update genius, it fails at the end. It takes a few hours collecting my information, then sends it to Apple, then as it tries to deliver the results, it fails, saying iTunes Store is busy. I have tried on many occasions over the last few months, but to no avail. I used to use genius all the time, and I really hope somebody could help me fix this. I have tried many solutions, like reinstalling itunes, deleting library files, but to no avail.
A bit more information to help you solve this issue
I have a large itunes library, almost 2TB, approx 200,000 songs ( but I've been told this should not affect genius)
I am running itunes on 2 computers, both under the same login. I copy the music across to the second computer after uploading to itunes on the first (would running itunes on 2 separate computers affect genius)
Both computers are running Windows 7
I Really hope somebody, either through personal experience, or just technical know-how, can help me solve this problem. If not I may have to find a different music player, because genius is the only reason I stay with itunes. Thanks in anticipation.

Hello, alfiepercy.
Thank you for visiting Apple Support Communities.
Below, you will find the best troubleshooting articles for this issue. Be sure to try each step in the articles provided and test the results after each step.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Cheers,
Jason H.

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Although all my music shows on my laptop in iTunes it won't complete the sync process, the blue bar showing music disappears during syncing. My music actually shows on my phone as ready to download but fails every time, it's all been cleared and retried but fails

Although all my music shows on my laptop in iTunes it won't complete the sync process, the blue bar showing music disappears during syncing. My music actually shows on my phone as ready to download but fails every time, it's all been cleared and retried but fails

I have been trying to update my cc info and for some reason it has kept saying that the cc info does not match with the bank so the transcation failed every time I was trying to download something even when it's free but my cc got charged $1.- each time.

I have been trying to update my cc info but for some reason it has kept saying the cc info did not match with the bank info so the transaction failed every time I made an attempt to download something even it was free. However, I saw my cc online got charged $1.00 everything I was trying to update my cc info ...why?

Im wondering why my post hasn't been answered yet. I did file a report with the BBB and I had a rude representative from Verizon call me named Steve. He said I can file all of the reports I want and I will just keep getting calls from him. I can understand why my phone couldn't be replaced because of the small crack. I guess I have to eat that one (but it sucks because the lollipop update is what caused the problems) but what about all of the data overage I had to pay for for trying to fix this phone because of a lollipop update. I dont think it is fair to have to pay that as well. In addition, because I have an east coast phone number but live on the west coast, I cannot have tech support after 8pm. Verizon has cut this off. Im very dissatisfied and I have been a customer of Verizon for 13 years. Im hoping for a response this time.

I am unable to make calls after updating ios7. Its saying call failed every time

I am unable to make calls after updating ios7. Its saying call failed every time when I make a call to anyone.

follow this thread https://discussions.apple.com/message/23340070#23340070

HT1600 This update fails every time, even when rebooting, cache clearing, etc...

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