HT1655 I have a 3rd generation shuffle. It has stopped working with the earphones it came w/pinch buttons on the cord. It will no longer advance to next song/change the volume. Even with a new set of Apple earbuds, it does same thing. How do i factory

I have a 3rd generation shuffle. It has stopped working with the earphones it came w/pinch buttons on the cord. It will no longer advance to next song/change the volume. Even with a new set of Apple earbuds, it does same thing. How do i factory reset or fix the problem?

Hello there, RufusChloe.
The following iPod Troubleshooting Assistant should help with troubleshooting your issue:
Apple - Support - iPod - iPod shuffle (3rd generation) Troubleshooting
http://www.apple.com/support/ipod/five_rs/shuffle3gen/
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

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Hi,
I have a 3rd generation ipod.
Load and save the songs perfectly without problems but when I disconnect itunes not playing songs.
I have reset through itunes several times but still the same.
I need help please.
Thanks and regards

Hello Gongonri,
Thanks for using Apple Support Communities.
To troubleshoot your iPod shuffle please follow the steps in the support link below.
iPod shuffle (3rd generation) Troubleshooting Assistant
https://www.apple.com/support/ipod/five_rs/shuffle3gen/
Take care,
Alex H.

HT1655 I have a 3rd generation shuffle. It has stopped working with the earphones it came w/pinch buttons on the cord. It will no longer advance to next song/change the volume. Even with a new set of Apple earbuds, it does same thing. How do i factory

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