HT1657 A movie I rented failed to download and I was still charged. I can not figure out how to retry the download without being charged again. Any thoughts?

I rented a movie teh other night and started the download. It was taking a while so I went to bed. In the morning there was an error message and the movie did not download. I did nothing as I figured I would just try agian another day. A few days later I received my receipt by email. I had been charged even though I never got access to the movie. I tried to access the download again, but can not figure out gow to download the movie agian without being chraged. PLease help.

You could try the Store > Check For Available Downloads menu option. If that doesn't start it downloading then you will need to contact iTunes support (rentals are a one-time only download, so they will need to add it back into your queue).
Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film, click the arrow to the left of it and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

Similar Messages

I have an iPOD mini library and now have a IPhone 4S. I updated my library and synced my phone to the library but can not figure out how to get the music library to download to my iphone

I have an iPod mini library which I have update. I now have an iPhone 4S which I have synced to the library using a MS XP computer. I can not figure out how to get the library to download to my iPhone?

Thanks, This caused me to go back and try again since the solution seemed so simple. What I did was when it started downloading, it started with the iphones apps to my computer. I did not want the apps downloaded on my computer so I stopped it. If I would have waited, the music was uploaded right after the apps were downloaded.

I tried to download a tv series and only 2 of the episode actually downloaded (the others have an error message). I can't figure out how to try to download them again. Thanks for any help

I tried to download a tv series and only 2 of the episode actually downloaded (the others have an error message). I can't figure out how to try to download them again. Thanks for any help

Open the Disk Utility in the /Applications/Utilities/ folder, click on it in the sidebar, select the Erase tab, and reformat it.
(103900)

How can i download something and then open it to use? I can not figure out how to successfully download the new iTunes.

I can not figure out how to download the new version of itunes and open it on my mac. Might be a simple solution i just cant get it to work.
Thanks for your help!
Amber Rose

Did it not show up in yoour Software Update (in System Preferences)?
You can directly download 10.5.2 from Apple from here. And if that doesn't work (it didn't when I just tried it -- something wrong with the apple itunes site I assume) download it through macupdate from here.

Hi. I just downloaded "angry birds" from the iTunes store. It says it was successfully downloaded and that I can use it on the two mac products I have. I can see an icon for it in the finder on the mac, but I can't figure out how to play the game. Anyone?

Hi. I just downloaded "angry birds" from the iTunes store. It says it was successfully downloaded and that I can use it on the two mac products I have. I can see an icon for it in the finder on the mac, but I can't figure out how to play the game. Anyone?

Thank you for your reply. After a lot of fruitless searches, I hit on a page that offered the same wisdom you did. I feel like rather a fool for not knowing that. Grr. I really appreciate your answer, and that you didn't end it with "dummy." Cheers to you. Hope someone does something kind for you today.

The movie I downloaded from iTunes on my iPad did not load properly how do I reload it without being charged again

The movie I downloaded from my iTunes Store did not download properly to my iPad. How do I reload it without being charged.

Ringtones are currently a one-time only download, but if it's not on your phone and it hasn't copied over to the Tones section of your computer's iTunes library then you can try contacting iTunes support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

My computer is full and I need to save all my shows and movies on an external hard drive. I am on a mac book pro and I can't figure out how to drag the show in to the external hard drive

My computer is full and I need to remove movies and tv shows out of itunes and save them in an external hard drive. I cant figure out how to save them so I will be able to access them again. Or store them in the cloud

Do not store them in the Cloud. It isn't really storage. For iTunes purchases, for example, it is just re-downloading a purchase. If a label decides to no longer make the item available it will disap[pear from the cloud and that will be it for you.
You can't store items on an external drive simply by dragging them there. That's too complicated for iTunes and how it is set up to work. I know I post on this 10x a week and there's many other posts discussing this. I suggest you browse a bit first. Your options are basically to either put your whole library on the eternal drive (which is a nuisance if you don't want to drag it everywhere with you), or to copy individual items to the external drive, delete them from the internal drive, then re-add them as new items (re-adding to playlists, etc.).

I'm resending this question. I'm trying to install the CC desktop on my Ibook in order to download Photoshop and Lightroom, but the downloader gets stuck at about 10% completion and I cannot figure out how to complete the download. Thanks for any help.

I'm new to this and apologize, but I do have a question about downloading CC to my Ibook (after successfully downloading to my Apple desktop. The downloader is stuck at about 10% of completion and repeating from the beginning does not help me. Any help or suggestions would be appreciated. Roy

May I know the version of Mac computer ?

Good day, I can not figure out since signing up to stop everything being downloaded from becoming a PDF file.

Good day, I need instructions on disabiling everything I download since signing up becoming a PDF file and changed everything on my desk top to PDF. File also. Thank You

Good Morning Pat,
I have windows 8 system.
When pdf files download to system and open in Acrobat. Right had side has
option to change files and save them with Acrobat.com,(save files online)
also option to sign up to Change any file to PDF. I signed up without
paying for a service on right, but did create the online Acrobat.com.
Online when I right click SAVE AS....
to Desktop everything downloads to PDF. Then I have to right click on it,
because files can not be opened with Acrobat, and have to open the files
with another program example, Firefox.
In Acrobat, I do not know how disable the option to store all files to PDF.
And saving any files from the internet
automatically downloads as a PDF ffile and can not be opened with it and I
have to choose program to open with.
I hope I explained the problem best I can,....I'm 47 and kinda new to
windows 8, God Bless, Tnks 4 help.
On Sat, Jun 7, 2014 at 10:08 PM, Pat Willener <[email protected]>

TS1702 I do not have iOS 5 on my iPad and I can not figure out how 2 download it from iTunes store. I type in ios5 n there is just info about it but not the app. Help

I do not have ios5 on my iPad and I can not seem 2 find the iTunes app so I can download it. I am very frustrated. Can someone help me please?

You don't download it from the iTunes app. Read:
iOS 4: Updating your device to iOS 5 or later
If you have an iPad 2 or the new iPad it will be updated to iOS 6.

Can not figure out how to download face book picture to online college class profile in foxfire

I am trying to download a picture from Face Book to a folder that I can upload to my profile page on my online college class. When I clicked the download button in Face Book I got a screen that says it was downloaded, but I don't know how to retrieve it or upload it to my profile page.

What OS?
What browser?
Without at least that much, it's like walking into the E.R. and asking to be treated because "I don't feel right"...

Temporary free access to InDesign CC - I'm signed up with Adobe but can't figure out how to access the InDesign download - can anybody help?

Hi, I've registered for the free trial of Adobe Cloud in order to try out Indesign CC - but I can't get further than the "register new products" in my profile. I'm a complete beginner - please help! Thanks.

Hi solawista,
Please find the download instructions in the link below.
Creative Cloud Help | Install, update, or uninstall apps
If you face any sort of error refer the link below.
Troubleshoot Creative Cloud download and install issues
Thanks,
Atul Saini

HT4095 I downloaded a movie but can not figure out how or where to go to find it so that I can play it

I downloaded a movie to my iPad but cannot find it to play it

It should be in the Videos app (iTunes on the iPad is just the iTunes store) :
If it's not in there then have you got a film age rating set in Settings > General > Restrictions that is hiding it ?

TS3212 I need to download the new version of Itunes for my current account, not set up a new account but can not figure out how to do it.

I am trying to download the new version of iTunes for my existing account, not set up a new iTunes account. How do I do this?

The requirement shoul be on the box the iphone came in. they are also on the website
Syncing with iTunes on a Mac or PC requires:
Mac: OS X v10.6.8 or later
PC: Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later
iTunes 10.7 or later (free download from www.itunes.com/download)"

HT1212 hi my name is ari and i have an ipod touch newest gen that was disabled and it was given to me disabled ..i downloaded i tunes to my computer but i cant figure out how to reset the ipod to factory settings

hi i have an ipod touch that was given to me that was disabled and it belongs to a kristien but she no longer lives here and my apple id doesnt work for this ipod and i wasnt to reset the ipod to factory settings so it can be my ipod and i dont know how to go about that

You can restore from backup since the screen-lock passcode is not restored.
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

HT1657 A movie I rented failed to download and I was still charged. I can not figure out how to retry the download without being charged again. Any thoughts?

Similar Messages

Maybe you are looking for