HT1657 After downloading a film rental in itunes, a when pressing Play, following message comes up: We could not complete your Itunes Store Request, an unknown error -42110 has occured
After downloading a film rental in itunes, and when pressing Play following message comes up: We could not complete your Itunes Store request, -42110 an unknown error occured
Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting
Similar Messages
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i can no longer connect to itunes. a message comes up "we could not complete your itunes request. The itunes store is temporarily unavailable. please try again later. but when i use a different acct. it goes through right away . why did this start happening?
I don't know - but I am having the same problem and have not had any useful help from Apple Support. Everything they told be to do has been done and it hasn't fixed the problem.
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I downloaded a rental movie, and now it won't play. I get an error message that says "We could not complete your iTunes store request. An unknown error occured. (-42110)" This computer is authorized, and I am online and I've downloaded rentals before. Help?!?
Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
When I try to connect to itunes match, I get an error message that says "We could not complete your iTunes Store request. An unknown error occurred (4001). How do I resolve this issue?
I purchased iTunes Match several days ago and I am getting the following error when I try to allow iTunes Match to run. Please advise how to fix this:
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...how do I resolve this issue? It's irritating for several reasons:
1) My new songs do not appear in match on my other devices because of this error
2) My itunes turns itself on automatically when it knows it needs to match; then the icon starts jumping up and down when the error occurs, distracting me from whatever I'm doing about ever 15 minutes at times.
3) I've paid for this. It's working so badly.Found a potential solution here:
https://discussions.apple.com/thread/4332757
Gsleeroy
Re: error 4002 in itunes match do you have a solution?
Sep 23, 2012 10:08 AM (in response to matracaelcan)
Hi All,
I had this problem today myself, and was frustrated repeatedly by the '4002' error.
I have literally just fixed the issue by doing the following steps:
1: Go to the 'Store' tab and select 'Turn Off iTunes Match'
2: Return to the 'Store' tab and select 'Update Genius'
3: Wait for this to complete succesfully, the return to the 'Store' tab once more and select 'Turn On iTunes Match'.
4: iTunes Match will now go through the motions and should succeed!
I hope this helps -
I've tried uninstalling and reinstalling iTunes and it didn't work.
Hello smmdam82412,
Thanks for the question, and welcome to Apple Support Communities. The following article outlines specific iTunes Store Conditions and Alert Messages:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
"Error 3000" through "3999"
Alerts with codes in the 3000 range generally mean that iTunes cannot contact the gs.apple.com server on ports 80 or 443. This may be because out-of-date or incorrectly configured security or firewall software is interfering, or due to your Internet proxy settings. If you are using a proxy, try removing the proxy settings, or using a known-good network. If that does not resolve the issue, follow iTunes for Windows: Troubleshooting security software issues.
I realize you described your error as -3212, however there may be a chance it is related to -3221:
"Error -3221"
This alert is often related to iTunes and iTunesHelper being blocked by software firewall.
If this happens, change the permission level for iTunes and iTunesHelper in your software firewall to allow full access.
This should allow iTunes and iTunesHelper to both send and receive data from the iTunes Store.
Thanks,
Matt M. -
I tried googling it, but all of the answers are from years and years ago. Can someone help?
patrickfromgalax wrote:
I tried googling it, but all of the answers are from years and years ago. Can someone help?
Apparently you did not try googling it. People have been asking the same question repeatedly over the last couple of weeks in these forums.
Here is a posting with resolution from 3 days ago. https://discussions.apple.com/message/15078964 -
We could not complete your iTunes request...message
Morning folks, I'm sorry if this has been discussed elsewhere, I have looked but can't see it. I need to access the iTunes store from my work laptop, (I have iTunes installed) and when I go to, this message pops up-We could not complete your iTunes request. You do not have permission to access the requested resource. I do remember adding my laptop as one of the five machines I can have. I tried to double check my account to see which computers are authorised but 'it' will only let me de-authorised all of them. Any suggestions would be great,
ThanksAuthorization or lack thereof would not normally affect the ability to access the iTunes Store itself. It may be that something on your work computer or work network is blocking access to the Store. Run the Network Diagnostics in iTunes:
http://support.apple.com/kb/HT3204
and post the results here. That may provide some clues.
Regards. -
My rentall won't play. It says: We could not complete your iTunes Store request. An unknown error occured (-42110). How do I get it to play? I've tried it many different times and it just won't work.
I'd try the following document with that one, susanna:
iTunes Store: Error message 3001, -42110, or 5103 when downloading movie rental -
HT201611 After -42110 error -- we could not complete your iTunes Store request -- no time to view
While downloading a rental movie I got the following error:
-42110: We could not complete your iTunes Store request.
After a number of attempts over 12 hours, I finally succeeded.
However, now I must watch this rental within 10 hours.
I don't have the 30-day window to view it.
What gives? How can I extend my watch period?Hi werpg,
I see that you have experienced an issue with one of your purchases. I would like to suggest that you report this issue using the information in the link below:
Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support
https://support.apple.com/en-us/HT204084
Thanks for using the Apple Support Communities!
Cheers,
Braden -
i rented a film from itunes -but i can't watch it says 'we could not complete your itunes store request. An unknown error occured (-42110)
can anyone help?I'd try the following document with that one, susanna:
iTunes Store: Error message 3001, -42110, or 5103 when downloading movie rental -
everytime i try to download an app from itunes, or to 'view all' the apps listed, the error says; 'We could not complete your iTunes Store reuest. The network connection was reset' I used both my desktop and laptop both on Windows 7 Pro, & net is fine. please help. is there soemthing wrong with apple store temporarily?
The latest message is: 'We could not complete your iTunes Store request. The network connection was reset.'
In between, I got a messge about verifying my payment method. When I tried to submit the details, I kept getting a mmessage stating that my payment method was declined (my card is not near it's expiration date, and works fine).
Argh! -
Movie Rental error - i keep getting the message "We could not complete your Itunes store request. an unknown error occured (-42110). There was an error in the Itunes store. Please try again later.... any help?
Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
When downloading a rented movie, download seems to go OK, but ends with We could not complete your iTunes Store request. An unknown error occurred 5203, please try again later. This has been going on for days so I assume it is something wrong with my computer set up. I have tried a number of configuration changes recommended on line with no change in results.
Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
When I try to download music an error message appears that says "We could not complete your itunes store request. An unknown error occured (-1202)
Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting
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