HT1657 Apple TV - HDCP Issue
Hi I have been using my Apple TV with no issues for the past twelve months, for both purchasing but primarily renting and playing moves. I have not used the device for a couple of months, when i last use it everything was operating without any issues.
I have recenly hired a movie and got the following error message displayed on the TV screen: " This content requires HDCP for Playback. Either your HDMI cable isn't properly connected and your HDMI connection doesen't supportHDCP, please reconnect the HDMI cable from your Apple TV to your HDTV and try again.
Since this happened the first time I have:
1) Disconnected and reconnected all of my HDMI cabelieng.
2) Receycled the power on all units with my system including my wi-fi equipment.
3) I have also carried out a restore of my Apple TV - which has made sure it is up to date from a software perspective.
After each of the actions I have gone back and tried to view the rented and past purchased movies I have and neither with work. it keeps giving me the original error message above.
Does anyone have any ideas what might be causing this issue??
Best Regards JA
Hello John_Axe,
The following article provides some additional troubleshooting that can help restore your ability to watch protected content on your TV.
Apple TV (2nd and 3rd generation): About Apple TV and HDCP
http://support.apple.com/kb/HT4428
Cheers,
Allen
Similar Messages
-
My experience with Apple TV and HDMI/HDCP issues
I am convinced that it is the software update to 4.2.2 from 4.2.1 that is causing this issue. All forms of applications only worked once for me and then it reverted back to HDCP issues. I read several postings everywhere including plenty at Apple's forum and AVS where people were very frustrated with this HDCP issues. Anyways, here is what I did before taking it back to Apple store....I bought AUVIO high speed cables from Radio Shack which is rated very high and tried that and I still got HDCP issues when using NetFlix or AirPlay from iPad. Youtube from Apple TV always worked well without HDCP complaints.
I packed everything back and took it to Apple Store (you can return without re-stocking fee up to 14 days from the day of purchase). After 14 days, you cannot even return it and you can ONLY fix it. I waited for a Technician. They heard my complaints but didn't refute any of it (possibly because they have had numerous complaints on this product). It took 5 minutes inside for them to test and see similar issues with the box that I had. So, they have swapped it for a new box. Before I left the store, I checked the settings including software version and Audio/Video settings in the Apple TV that is connected at the store. I found three main differences none of which the Apple customer service staff agreed could be the reason for my problems (surprise!!)
1. The software update from the shelf and the one they were using was NOT updated to 4.2.2 (it was still running 4.2.1)
2. Because of the software update, the Audio/Video setting for HDMI had the options to toggle between Auto, RGBy, RGBhi & RGBlo bandwidth. I believe this was in place to make the HDMI interface output as component with higher or lower bandwidth but the newer update will ONLY give you the Auto option (!!!)
3. They had this directly Ethernet wired and not through Wireless network and were recieving the all the full bar strength signals. On the box that I returned, eventhough I have 18 Mbps speed at the house (any given time of the day), the Network speed test was taking a long time. Moreover, after the Apple TV network test, it doesn't spit out the outcome of the tests (a BIG bummer and useless for testing).
Anyways, I took the new box and hooked it up directly to my SONY BRAVIA XBR3 TV to one of the HDMI ports, disabled the feature to send or recieve data to Apple directly and did NOT update the software. It worked fine and have tested all of the options. From what I have read so far (I have only spent 30 hours of my weekend on this when Apple product hookups are supposed to take 5 minutes ONLY), there is NO guarantee that it will work continuously as people have had things work on them for 6 months and then suddenly have the HDCP issues.
Will wait to see....if it continues to work....I figured it out. Had to go to general settings on the main screen and restart. Synch of audio is much better.
-
Since updating the software to version 5.3 I have been unable to use my Apple TV due to an HDCP issue. I have eliminated the HDMI cable as the problem problem. My Television is HDCP compliant. And prior to updating my Apple TV to the current version all content was availble and streaming beautifully.
Is it possible to revert to the previous software update version?If you can't use another card, how about redeeming iTunes gift certificates on it instead?
-
Got the dreaded no wifi on my wife's iPhone 4S. Wifi greyed out and no luck with the reset network instructions. Why isn't Apple addressing this issue? We are a family of Apple product users, 2 ipads, an ipad mini, 4 iPhones but one isn't working! Issue began whenwe upgraded the operating system.....
Come on Apple.....get this issue sorted out!Just out of warranty. This is a software issue. everything was ok until the software update. Apple just need to sort it out.
-
Device not recognized in iTunes for Windows
I wasted about 1.5 hours with Apple on this issue. It all started happening after I updated to the latest version of iTunes. I haven't been able to sync my iPhone 4 in 1 month and am freaking out about possibly losing my pictures, video, text messages and music.
Windows XP user.
Any help will be greatly appreciated.
iPhone 4, iOS 5.1.1If might be helpful if you actually told us what the problem is.
-
Apple TV mirroring issues even with Mac mini,airport extreme bought at the end of last year,and an iPad 2
I have the same issue with ATV3 and iPhone 4S. Everything works properly, no buffering issues when watching netflix, vimeo, youtube BUT when I try mirroring even a small 15sec iPhone movie it stutters and buffers and results to a choppy playback..same with larger mp4 files such as 1-1.5GB, buffers forever and never plays, I just re-encoded the same movie to 700MB and plays perfectly..
Why Apple, why?..so close..I can accept the bigger movie files issue, but not being able to playback properly an iPhone movie is funny..I recorded a movie with lower bitrate through Filmic Pro (Economy mode, up to 16Mbps)
and plays properly.
Is there an upcoming software update going to solve the problem or is it hardware related and therefore not fixable.
Please don't reply with a network related answer, by 2012 we know how to set up our networks and everything else runs flawlessly.
I'll apreciate a fast answer, we love Apple, but if it can't play an iphone movie (or a high quality movie from iTunes) it's just not up to my standards.
Thanks again.
JP -
I am getting entries which are 'all day' entries duplicated 8 to 9 times. I have updated my software on the phone to the latest version. Entries in iCal are only once. I have completely emptied my iPhone of all data. Has Apple resolved the issue yet?
Simple solution. Get a real internet service and not a cell phone internet connection service it was never meant to be used as the primary internet service
And how do you lose a home and job and be sued as you claim. What over 10 Gb of data? Give me a break
In my city small claims is $5000.00
And over that amount you can go to a superior court to have your issue settled.
http://www.bbb.org
Good Luck, Elector -
I moved country and I can't install/purchase new apps, or update my apps.. it's telling me to switch back to british in my appstore.. How do I do that?.. Why doesn't apple fix this issue....?
Hi godavina,
Need a little more info here. You are trying to switch back into the British store? Are you living there now? If not, can you tell us where you are and what you are trying to do?
Thanks,
GB -
Apple Mail Font Issues with Outlook
Have apple fixed this issue with fonts changing and appearing differntly when you send emails to users on Microsoft Outlook. Most of the forums have message posts from 2011 but 2 years on you would think the issue would be fixed.
I have a whole team of computer illiterate staff and can't expect them to change the font format everytime they send an email. It looks so unprofessional sending emails out like this - next step is to switch to outlook for mac - any good feedback on this, I've heard if you have high volume emails working through gmail imap accounts that it just crashes all the time?
Any help or plugins would be greatly appreciated.
ThanksHi Kurt,
Thank you for your response. I am fully aware of what you have just said, and I do follow this basic protocol. The 'gripe' is that it seems that when we setup our message font in preferences one is under the impression this is the font that will be sent out. I later discovered this is only my screen font, and when we compose an email this font (for instance Arial 12pt) is not tagged in the outgoing message. In-fact it is left blank, and the receivers mail will change it to a default such as times new roman. However this seems to create strange changes on the receivers end and sometimes the font can come out huge or varying, there is no consistency and the email looks ugly, As a business owner, my email is my letter head, and is a communicational face of my business.
The issue could be easily resolved with an option for an Apple Mail user to set up what font they want their out going message to be in and for Apple Mail to actually tag that font in the message. Without the 'user' having to each time manually choose this font.
I always use Arial 12pt for my out going message, but it's frustrating that I have to each time select my text and change the font and point size, (which means my screen message font has to be another font and size otherwise apple mail does not pick up the change). What I, and from what I can see many people, don't understand is most Mail Software (if not all), except Apple mail, don’t have this issue. And if I used a different mail app I can choose my out going font such as Arial 12pt, and the receiver will see the same font (obviously providing it's a websafe font), and I don't need to keep telling the programme to make it Arial every-time I compose a new message. This would save time.
I know that this ‘gripe’ is not only myself, and that there is a large number of people out there also annoyed by this, and many Apple uses choose not to use Apple mail simply because of this reason. Which is a shame, because Apple mail in my opinion is the best mail app out there.
I don't expect the programme to be perfect, but this is basic user experience and basic functionality, so why can't Apple correct it? All the amazing features in the world are worthless if the basics ‘user experience’ is not friendly.
I really really hope Apple does something about it, or at least develop a plugin that we can download to sort it out for those of us who want to use mail as I have described.
Attachment Tamer has sorted out the whole compatibility and friendliness of attachments, and I can set up how I want my attachments to work, I do it once and don't have to think about it again. I did have to pay for this function. But I should not have had to. this is not a feature I should have had to plugin, it should come standard with Mail, every other mail software does, so it is a user expectation... And the same goes for how we set up our fonts, in Rich Text, I should only need to set it up once and not think of it again, a general out going font should be a standard function.
As I said, I do ‘put up with it’ mostly because I’m an Apple fan, and In general hugely happy with the Apple products. But should someone have to ‘put up’ with something like this, when it is something so small that should really have been sorted out years ago in the early versions of Mail?
Sorry Kurt, I'm not really moaning at you directly, it's just that its a frustrating non-feature that I can see Apple is not even taking into consideration, and probably will never look at sort out. Why, is the question? -
my iiPad mini is lagging to much after ios 7 upgrade. Please apple solve this issue. Games which are running smoothly in ios 6 lagging too much. This is the worst experience Apple
Settings>General>Reset>Reset all settings.
*Note:* Settings, preferences, network settings, etc *will* be reset. *NO data or media will be lost*
and/or
Settings>iCloud>Documents and Data (turn it OFF)
If you want to voice your opinion, please do so here:
http://www.apple.com/feedback/ -
Apple tv streaming issues with netflix
Can anyone help ?
I have also used my apple tv for using my netflix streaming, for some reason i can access all the movies but when i click to watch them it states an error has occurred. I have now started using my wii u to access netflix and i have no issues. I havent changed any settings on my apple tv.Yes, I'm having the exact same issue since the latest update. I thought it was my internet connection but it worked perfectly fine in my ipad and macbook air.
I also have 2 Apple TV's and the problem is in both of them. I really hope apple fixes this issue ASAP.
In the meantime, if you wanna watch your netflix content on your apple tv with good streaming and you have an iPad/iPhone with netflix on it. I recommend Airplay mirroring the iOS device and then opening netflix, it will airplay the video content and the iphone/ipad screen will function as a remote control with all the settings and stuff...its kinda cool...the only bad thing is that you can't turn off the iPad/iPhone screen or it will pause the movie.
i hope this works for you while apple fixes this issue. -
When I first started using my monitar, I never got this error message telling me that i have HDCP issues. My HD content played without a problem. out of the blue now i can't play hd on my computer because it doesn't support HDCP. Can anyone tell me what to do?
When I first started using my monitar, I never got this error message telling me that i have HDCP issues. My HD content played without a problem. out of the blue now i can't play hd on my computer because it doesn't support HDCP. Can anyone tell me what to do?
-
TS1587 will apple fix this issue free of charge? it seems that it is a known issue
will apple fix this issue free of charge? it seems that it is a known issue
my IMAC will not start at all.i press the power button and nothing happens and i bought it a year ago. i tried everything but it seems that it is a know problem reported by other usersYou still haven't provided any useful information, the machine has a 1 year warranty and if it's less than 1 year old you can still buy AppleCare. If it is over 1 year old then you have missed your opportunity and will have to pay for any repairs. Known issues may only be known to you and a few others, it may not be wide spread at all. When posting you have to be very specific, we have no idea what you are thinking and cannot see or touch your machine so you have to be much more descriptive.
Good luck,
I'd recommend contacting your local Apple Store or AASP today and begin getting the machine fixed. -
When will Apple resolve its issue with Adobe so iPad users can use flash?
When will Apple resolve its issue with Adobe so iPad users can access flash?
That isn't going to happen. Adobe has not only given up on iOS, they have given up on all mobile device now.
Why do you think you need Flash?
Allan -
I rented a movie last night on ATV. My wife and daughter watched it after it was downloaded. But today when I tried to watch it again, I get a HDMI/HDCP error. I am able to watch movies that I have bought through ATV, TV Shows that I put on the ATV without any problems.
Can anybody explain what is going on or help.
My cables are fine.Just had the same issue this weekend... after a new update auto-installed a few days ago. When I rent movies I get the message that the movie requires HDCP and my HDMI cable does not support that format.
After resetting the Apple TV, it allowed me to rent the movie without the warning. But when I played the movie, it would get white flashes and inetrference on the screeen at sporadic times.
I had to disconnect my HDMI cable and use the component video cables to watch the movie. Kinda defeats the purpose of having an HDMI connection.
Maybe you are looking for
-
How can you get a picture of part of the screen?
I'm trying to get the crosshatch on my screen to draw a box and capture a screen image, but I can't remember the keys. I thought that it was something and F4 but nothing is working. Can anyone clarify this for me. Thanks Powerbook G4 Mac OS X (10.4
-
WLS 9.2 with TIBCO ems integration doesnt seem to be working
Hi, I followed the steps provided by Tibco doc on how to integrate with WLS 8 and they worked fine with my app, the messages were getting in to the Tibco queues, but I didnt find any steps on how to integrate TIBCO with WLS 9.2. Still I man
-
Array of JPanel and Array of JTextField?
Hi, I try to create array of jpanel and inizialize it in "for" , but when run it give me this error message: "Exception in thread "main" java.lang.NullPointerException" at the row: "panInsCantante.add(panInsNCC);" why? (ps. i tried in another code to
-
I just got a TV because I have a large library of music (400 to 600 GB of Apple Lossless) plus a bunch of movies. I got the 160 because of the movies and I was told that I can stream and sync from the same computer. Is this true? If so, how? Thanks
-
Hello, I need to create an Oracle BAM alert as follows: My DO has fields 'EventDate' of type DateTime and 'Error' as an int. I want to be able to send out an alert if I receive more than 100 records in the past 30 minutes with a error value 2. I have