HT1657 Cannot find a movie I rented

Recently rented a movie on apple tv. Movie cannot be found to view. My account was charged for movie. Where can I find the movie?

I had to sign out of my account and then sign back in. Go to settings, iTunes Store, and then you will see your account name. Select that and select sign out.
When I signed back in, I went back to movies, and found the movie I had rented. The option to PLAY was there, replacing the option to RENT. I hit play and it started from the beginning... so I fast forwarded it to the point where I left off.
Even Netflix can remember where you left off in a title.... Hope they work on this a bit more.

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HT1657 i cannot find a movie i rented...i only see a "music" "movie" "tv show" categories. where is rental that i downloaded?

i cannot find a movie i rented...i only see a "music" "movie" "tv show" categories. where is rental that i downloaded?

Hi gnoble,
When you go under the Movie option in your Library, you will see separate tabs for "Rented", "Unwatched", "Movies", 'Genres", "Home Videos", and "List".
Click on the "Rented" one to see the Rentals that you have waiting to be watched.
Cheers,
GB

HT1657 Cannot find or download a rented movie. It keeps telling me to go to "Downloads" to manage, but there is no such thing in the video app or on iTunes. I think I just ****** away my money. No wonder Apple is so profitable.

iTunes is a complete train wreck. Done trying to do anything on the store. waste of time AND money.

Hey there rtetley,
It sounds like you were unable to watch your rental and you cannot find it to download it and watch it in the iTunes App or the Video app. I recommend reporting the problem to the iTunes Store support team directly with the following article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Thank you for using Apple Support Communities.
All the best,
Sterling

HT1657 Cannot find my movie rental

Dear community
I cannot find my rented movie. Tried signing out then signing back in (as suggested on some forums), still nothing appearing. I know the purchase went through as it's showing in my list of purchased & paid items in my itunes account. When trying to re-rent it I am again informed it is already rented. How do I retrieve the movie rental?
Thanks for any tips here...
Valerie

Thanks King, I am quite familiar with the rental process and usually the movies do land in that section.
With some patience & some desperation! I ran a full-search of my computer with the name of the movie downloaded...
and there you go..seems it landed in the wrong internal folder hence was never picked up by itunes in the 'rental' section...go figure... Had to copy paste it and sign back into itunes to finally see the movie.
So this is now solved!
Thanks again

HT1657 cannot find rental movie on my apple tv

how do i find my rental movie on my apple tv?

It sounds like you must have rented it again on your ipad.
From the article you linked:
If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer."
Tunes Store: Movie rental frequently asked questions (FAQ)

HT1657 Where can I find the movie I rented?

Where can I find the movie I rented?I already rented but I cant watch it

If you rented and downloaded it on your computer's iTunes then it should be in the Movies part of your library - is there a Rentals tab in Movies ?
If on an iPad, iPhone or iPod Touch then it should be in the Videos app. If you can't find it in there, nor via the device's spotlight search screen, then have you got a film age rating set in Settings > General > Restrictions that is hiding it ?

I cannot download a movie i rented. i keep getting an error message and it says retry and doesn't download.

Help. I cannot download a movie i rented. I get an error message and says retry. I retry and it says retry again.

Hey 321Tammy,
Thanks for the question, I can definitely understand how frustrating this situation can be. What is the error message you receive when you attempt to download the movie? You can check the following resource for possible errors and solutions:
iTunes: Possible iTunes Store errors
http://support.apple.com/kb/TS1424
Additionally, you can report a problem with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks,
Matt M.

HT1657 i recently rented a movie from the itunes store in hd and closed itunes on accident and after reopening itunes i cannot find my movie rental. ive searched in my library, movies, etc. and i cannot find it anywhere

i rented a movie from the itunes store in hd and closed itunes on accident after letting it download and after reopening itunes i am un able find my movie rental. ive searched in my library, movies, etc. and i cannot find it anywhere. i did start it... but i have atleast another 20 hours to watch it before the rental expires.

Doublechecking. Did you download the rental in iTunes for Mac, iTunes for Windows, or an iOS device?

HT1657 cannot find rented movie from iTunes store

I recently downloaded a rented movie, but was interupted durning its download. I reinstated the download but now I cannot find the rented movie to watch it. Where is it?

If you rented it directly on the iPad then it should have downloaded into the Videos app - if you can't find it in there then have you got a film age rating set in Settings > General > Restrictions that is hiding it ?

HT1657 I cannot find or play my rented movie

I have been billed and downloaded the movie. In the iTunes application on my pc, no movies can be found....its just blank.
I searched my hard drive and found the movie under C;/*/*/*/iTunes Media/Movies. Its there.....great!
When I right click and select 'open with' iTunes, it launches and takes me back to the Movies tab with no movies in it. Whats up with that? The movie is PG-13 and no parental controls on this machine. Oh and 'Show items in the iCloud' is enabled if that means anything.....Im trying really hard but seems like a glitch

24 hrs later......I had to restart my pc. After launching iTunes, the movie I rented mysteriously showed up and is there under the Movies tab. Weird....Whatever. I guess after download you need to restart.....I dont know but its there now

Where can I find the movie i rented in iTunes?

I rented a movie, but cannot find anywhere in iTunes how to view it. I've been watching movies using iTunes for years, I guess apple changed something. :_(

i have the same trouble. I downloaded a movie, now i cannot find it in my library and i don't have a rental tab nor do i find it under any other tabs in the itunes library. When i try to download it again it asks me if i want to rent it again?

I can't find the movie I rented from I tunes. It says it downloaded to my iPad but I can't find it and when I go to downloads on iTunes it's not there

Where would I find the movie that I rented on iTunes... It says I downloaded it but it is not listed in my downloads... This was my first attempt at using iTunes on my iPad. Nplease help :)

Doublechecking ... is it in your Videos app on the iPad?

Cannot find or move mac mail data

I recently reformatted the hard drive of an intel macbook pro, installed 10.5.7, and used migration assistant to restore user files. After starting Mail, it asked to import messages, which it did fine. However, upon inspecting ~/Library/Mail, there is no longer a folder for the POP account in question, only a file entitled "envelope Index", which is small compared to the size of the original mailbox (~ 1 GB). Although all the main was present and could be read (including attachments), the mail did not appear to exist anywhere on the computer.
Confused, I deleted the entire ~Library/Mail folder, and disconnected the machine from the external drive containing my mail archives. I then restarted Mail, assuming there would be no messages. However, after restarting, it asked to import mail, I said OK, and it re-imported the messages, apparently from nowhere. The machine was disconnected from the external hard drive, and the mail folder had been deleted, yet there the messages were, intact and readable.
Apparently Mac Mail is using some kind of hidden files to store mail, which is very disconcerting because it now means one cannot trust the finder to move and backup mail files. I'd appreciate it if someone could educate me on where Mac mail is actually storing the mail, since it is apparently no longer in the ~Library/Mail/POP-<account> folder...

Finally figured this out, and the answer is a bit scary...
This mail account was originally established under OS 10.3 (Panther). In those days you could specify the Mail home directory in the Advanced tab of Mail preferences. In this case the HDD had 3 partitions, including a dedicated volume entitled "Mail". The mail was kept in Volumes/Mail/MailFolder.
When the new mac was established under 10.5, Migration Assistant copied the com.apple.mail.plist file to the new drive. When a new account was defined with the same name as the old one, the mail was imported to a unix directory Volumes/Mail/Mailfolder, even though this directory did not appear in the finder. The mail did not seem to exist anywhere because the directory did not appear in the finder, and the Mail prefs did not allow you to see where the directory was. What is especially odd is that if the directory was deleted, it would regenerate every time the mail was reimported.
Solution was to delete the plist and start the import over again. In this case the mail was imported properly to Library/Mail.
Rather scary, since it seems Mac Mail was writing to a partition that does not appear, even in Disk Utility. Does that mean it was overwriting space of another partition? If so, it seems to be a major hole in the OS.

Can't find the movie I rented in itunes from MacBook...rediculous

Ok I give up after searching for over 2 hours now for a movie I rented from itunes. I used my MacBook Pro but after the movie downloaded I turned the MacBook off because I wanted to watch it later. Now for the life of me I can not find that damm movie. Can someone help me out? I searched the internet but all I found where frustrated posts from people with the same problem. This is rediculous. It shouldn't be this difficult.

If you have downloaded it directly to your iPad then open the Videos app and go to the Rentals tab.

HT1390 i can not find the movies i rent from itunes in library.

i tried to rent a movie from itunes. First they charged me the same movie two times. Second i can not find the movie i was charged two in my itune library or my iphone. I tried to rent it again, but they asked me to pay some movie for the third time. What **** is going on here?

Not all content types are available in all countries - in each country Apple can only sell what they are licensed to (and in some cases what a country's laws allows them to). A list of what is available where is shown on this page : http://support.apple.com/kb/TS3599
Do you have access to other music and film purchase download sites ?

HT1657 Cannot find a movie I rented

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