HT1657 Cannot find my movie rental

Dear community
I cannot find my rented movie. Tried signing out then signing back in (as suggested on some forums), still nothing appearing. I know the purchase went through as it's showing in my list of purchased & paid items in my itunes account. When trying to re-rent it I am again informed it is already rented. How do I retrieve the movie rental?
Thanks for any tips here...
Valerie

Thanks King, I am quite familiar with the rental process and usually the movies do land in that section.
With some patience & some desperation! I ran a full-search of my computer with the name of the movie downloaded...
and there you go..seems it landed in the wrong internal folder hence was never picked up by itunes in the 'rental' section...go figure... Had to copy paste it and sign back into itunes to finally see the movie.
So this is now solved!
Thanks again

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HT1657 i recently rented a movie from the itunes store in hd and closed itunes on accident and after reopening itunes i cannot find my movie rental. ive searched in my library, movies, etc. and i cannot find it anywhere

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Doublechecking. Did you download the rental in iTunes for Mac, iTunes for Windows, or an iOS device?

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Hello, willywon.
Thank you for the question. Here are a couple articles that will help you troubleshoot the iTunes Store.
iTunes Store: "Error (-50)" when downloading purchased content
http://support.apple.com/kb/TS1583
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
iTunes: Possible iTunes Store errors
http://support.apple.com/kb/TS1424
If you received a specific error number or message and the articles above do not resolve the issue, please reply with the specific error that you are receiving.
Hope this helps,
Jason H.

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Hi gnoble,
When you go under the Movie option in your Library, you will see separate tabs for "Rented", "Unwatched", "Movies", 'Genres", "Home Videos", and "List".
Click on the "Rented" one to see the Rentals that you have waiting to be watched.
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GB

HT1657 I cannot open my movie rental.

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It sounds like you must have rented it again on your ipad.
From the article you linked:
If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer."
Tunes Store: Movie rental frequently asked questions (FAQ)

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Hey there rtetley,
It sounds like you were unable to watch your rental and you cannot find it to download it and watch it in the iTunes App or the Video app. I recommend reporting the problem to the iTunes Store support team directly with the following article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Thank you for using Apple Support Communities.
All the best,
Sterling

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I am travelling / I rented 2 ,movies for the plane but did it from an old 32bit Macbook. They transferred fine to the iPad but when I tried to open them I got the "Cannot Open" message. Result - did not get to watch my rentals ! I have an idea the fact that I purchased on an old generation Macbook Pro is the issue ?
They are still on my iPad (and presumably still somewhow registered in my account)
I happen to be travelling with a 64bit Macbook Pro (should have purchased from here in the first place !!)
I am thinking there might be a way to resync my iPad with my 64 bit Macbook and resync the movies so that I can at least watch them on of before the flight home next week
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Hi bluemoon59,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iTunes Store: Movie rental frequently asked questions (FAQ)
http://support.apple.com/kb/HT1657?viewlocale=en_US
Can I play my rental on more than one device?
If you download a rented movie on your computer: You can transfer it to a device such as your Apple TV (1st generation), iPhone, iPad, or iPod if it’s a standard-definition film (movies in HD can only be watched on your computer, iPad, iPhone 4 or later, iPod touch (4th generation or later), or Apple TV). Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only exist on one device at a time.
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Cheers,
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HT1657 Cannot find my movie rental

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