HT1657 change movie rental to purchase

I accidentally rented a movie whenI meant to purchase it on Apple TV is there anyway to change this?

Purchases are considered final, but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you so that you can buy it instead : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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Movie Rentals and Purchases on IPad - What's wrong with this?

Bought my very first Apple product...(IPad 64G WiFi only) last week.
I intended to use it just to keep me busy reading, watching movies, playing games, on all the long flights to Europe and Asia that I take.
So yesterday I excitedly set up an ITunes account, and downloaded 4 movie rentals, and purchased one other movie (Angels and Demons). All HD. I just figure I'd let it run all night and I'd see the movies the next morning.
The rentals all appear to have downloaded, and they show up in the videos section. HOWEVER, they are ALL marked "Expires in 17 hours". Never started watching any of them, why are they already set to expire? The rental info section of Itunes says I have 30 days to start watching, then 24 hours after that til they expire.
As for the purchased movie, th it appeared stuck on the "tap to retry" icon, which I did several times, with repeated errors, until the download icon simply disappeared and no sign of the dowload status or the actual movie anywhere.
I DID get billed for all of these. This is like 40 bucks worth of stuff.
Everyone who uses MAC stuff always brags about how great it is, how excellent customer service is, how things just "work", etc.
Color me WAY not impressed. No answers to my emails sent through ITunes help (yes, I checked spam folder) and no movies for my flight to China this weekend.
Any suggestions on things to change to make it work better next time? OR just buy a **** portable DVD player for 400 bucks less than an Ipad?

HI Jeffrey and welcome...
Make certain the time and date are correct on your PC.
Click Start and then click Control Panel.
Click "Date, Time, Language, and Regional Options" and then click Date and Time.
Click the Date & Time tab.
Make sure that the date and time settings are configured to use the current date and time and then click OK.
Make sure you are running the latest version of iTunes. http://www.apple.com/itunes/download/
Check the Firewall.
From the Start menu, choose Control Panel.
If the Control Panel is in Classic View, skip to step 4.
On Windows 7 and Vista, click Security; on Windows XP, click Security Center.
Click Windows Firewall.
On Windows 7 and Vista, click Change Settings; if asked for permission by Windows, click Continue; make sure the “Block all incoming connections” option is *not selected.*
Click the Exceptions tab.
Check the iTunes box.
Click OK.
You can report problems to Apple via the iTunes store. Launch iTunes. Select iTunes Store on the left. On the right side of that window select your account name. In the next window click: Purchase History then click: Report a Problem.
More support options here: http://www.apple.com/support/ipad/contact/
Carolyn

HT1657 cancel movie rental

how do I cancel a movie rental? i've only downloaded 21.7 MB out of 2.2 GB

You can not cancel a movie rental once you click the accept button.

HT1657 My movie rental is not showing up .Has Itunes dudded me again. When I tried to download it it says I have it already but is not showing up anywher/

Well where has I tunes sent my movie rental?

Hello Drewski81
Have you tried resetting the Apple Mobile Device Service in the article below? That would be one of the steps in the second article to get your iPhone to show up in iTunes.
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/TS1567
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Regards,
-Norm G.

HT1657 Some movie rentals will download but there is the odd Rental that won't. how do I get those ones to work?

Some movie rentals will download but there is the odd Rental that won't. how do I get those ones to work?

+I've tried some suggestions online, but most suggest that the problem is with available media--I don't think that's my problem. Any suggestions?+
You don't have enough media.
Move your IN point a few seconds into the clip, and then drop it into the timeline.
Now apply dissolve
Niel

HT1657 my movie rental downloaded but it will not play. I rented a movie yesterday so I know that my laptop is capable. I can see images of each chapter but the movie won't play. Any idea?

my movie rental downloaded but it will not play. I rented a movie yesterday so I know that my laptop is capable. I can see images of each chapter but the movie won't play. Any idea?

Hi there kirk279,
You may find the troubleshooting steps in the article below helpful.
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
-Griff W.

HT1657 My movie rental download was not completed and I was unable to finish the movie. I was charged for it. What can I do to rent the movie again without getting charged for the rental again?

My movie rental download was not completed and I was unable to finish the movie. I was charged for it. What can I do to rent the movie again without getting charged for the rental again?

kananga wrote:
To begin, what ADA-compliant options are available to work with a service representative? Good question, and one that I don't know the answer to. Does anything on this page help? Products & Services Overview | Verizon Wireless
1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. Service is normally billed through the end of the billing cycle, whether service is provided or not. "Cancellations will become effective on the last day of that month’s billing cycle, and you are responsible for all charges incurred until then." After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. According to their legal docs, the "leagally billable amount" is through the end of the billing cycle. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online? You cannot pay online once the account is cancelled. You will be mailed a paper copy of the final bill, and you can mail a check, or possibly call in and pay over the phone. But online is no longer an option once the account is cancelled.

HT1657 My movie rental downloaded to my iPad 2 then disappeared. Where can I find it?

My movie rental downloaded to my iPad 2 then disappeared. Where can I find it?

Have you looked in your video app.

HT1657 Locating movie rentals

I have just downloaded 2 movie rentals on my iPad but cannot seem to locate where they are. Can someone please advise?

I downloaded a movie yesterday onto my IPAD and cannot see my movie. I checked the video apps today and it's not there. Plus my credit card was already charged for this movie. What do I do?

Getting Credit of Movie Rental when Purchasing? Try before you Buy?

When you rent a movie through iTunes, and after viewing the movie you wish you had purchased it, it would be nice to have the rental credited towards the purchase, if the purchase was done within the 24 hours of viewing. This is a Try Before You Buy option. Anyone else like to see this?

Tell Apple.
http://www.apple.com/feedback

HT1657 my movie rental wont download completely

My rental movie wont download past 1 min 59 secs of play time. what do i do

Does your phone have enough available memory for the movie? Maybe you will need to clear some space.

HT1657 My movie rental freezes and does not play properly

I rented a movie and when I pressed play it would not play. When it finally started to play it would freeze and looked very digital.

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

Movie rentals vs purchased

I recently found out (the hard way -:) that you can't watch rented movies with the 5th generation iPod although Apple did credit my account! But what about purchased movies?....I will be traveling this weekend and would still like to see the movies that I tried to rent a few weeks ago...so if I purchase them...will I be able to watch them on my 5th gen iPod?

Hello DJ Keith,
Yes, your iPod should be able to play purchased movies from the iTunes store.
For more information on purchased movies from the iTunes store check out this Apple support document. Hope this helps.
[Frequently Asked Questions (FAQ) for purchased movies|http://support.apple.com/kb/HT1906]
B-rock

HT1657 My movie rental will not download?

My rental movie will not download on my iPad?

If you rent it on your iPhone then it will download onto your phone, films from iTunes aren't streamed.
For rentals you have 30 days to watch it, but once you start watching it (even if you only watch one second) you then have 24 hours if you are in the US, 48 hours elsewhere, to finish watching it before it expires.

HT1657 Lost Movie Rental

I rented a movie on iTunes, but had to restart my computer mid download. Now it's nowhere to be found. How do I recover my rental?

Found it in my account!

HT1657 change movie rental to purchase

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