HT1657 Downloaded rush yesterday on my iPad2 - went to watch it today. 1.23 seconds in I get error message "cannot load video" Most annoying! Not happened before. Please ether fix or give me my money back
Downloaded "Rush" yesterday on my iPad2 - sat down to watch it today. 1.23 seconds in, I get error message "cannot load video" Most annoying! Not happened before. Please ether fix or give me my money back asap
Jody
We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
What have you tried to fix it ? Have you tried closing the Videos app via the iPad's multitasking bar and seeing if it plays properly when you re-open then app ? Have you tried a soft-reset of your iPad ? If neither of those fix it then are you in a country where films can be redownloaded (assuming that it's not a rental) ? If you are then delete it from the Videos app and redownload it via the Purchased tab in the iTunes store app.
If you can't redownload it (e.g. if it's a rental) then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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