HT1657 forgot my security question answers, I've never went on a plane before and it asks where did I fly the first time I went on a plane. what do I do if I forgot my question?

I cannot figure out why it asks me this when I never had went on a plane before

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions

Similar Messages

HT1689 I forgot the answers for the questions that system answered me to confirm my purchase. It asking me because it's the first time that I'm purchasing using my IPad. Somebody could Help me?

I forgot the answers for the questions that system answered me to confirm my purchase. It asking me because it's the first time that I'm purchasing using my IPad. Somebody could Help me?

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions

TS2446 I can not purchase on ITunes for the first time because I forgot the answer to my security questions, is there a way I can log into my account and figure out the awensers to the questions?

I can not purchase on ITunes for the first time because I forgot the answer to my security questions, is there a way I can log into my account and figure out the awensers to the questions?

Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

I am buying an app for the first time, i put in my password, but now it wants my security question. I forgot them. how can i continue?

on my iphone i was trying to buy an app for the first time, it promt me for the password, but then it asked for the security question. I have for gotten what the answer was. need help resetting the question and saving the changes?

Chick3597 wrote:
Regardless of apple updating something or another. I have no need for the additional questions and really don't want to allow them to bully me into compliance.
You may have no need for additional but Apple does. They don't want your iTunes account to be hacked and then go complaining to them that their security procedures are not up to standards.
Chick3597 wrote:
So how can I continue in the good old fashioned way?
Its really absurd to even ask this in light of the information that you have been given already. The "old fashioned" way is gone. It's Apple's store, Apples's rules and IMO - its a wise decision on Apple's part.
You do not have to comply at all, but you will not be able to purchase from iTunes anymore, but nobody is going to force you to do something that you do not want to do.

My ipod wont let me buy apps etc... keeps saying this is the first time this device has been used and to sign in and answer security questions. I have had this account for years but cant remember the answer to the security questions. How can i fix it?

My iPod touch wont let me buy anything, i've beem using this account for a couple of years and now it says that this is the first ime this id has been used on my device... it's not.... and to sign in and answer security questions. i cant remember the answers to the questions. How can i fix this without making a new account and losing all my stuff???

From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

How do I obtain the answers to my security questions if I am attempting to download purchase from iBooks for the first time?

How do I obtain the answers to my security questions if I am attempting to download purchase from iBooks for the first time?

Click here for information. If you've forgotten the answers to the security questions and can't get them emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
(85504)

Hello, I have a problem. Help me to solve it. The first time I want to buy the game and asks me to answer a security question that I do not remember. Discard them please that I introduced them to

Hello, I have a problem. Help me to solve it. The first time I want to buy the game and asks me to answer a security question that I do not remember. Discard them please that I introduced them to

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

TS3297 I cannot purchase music currently as I am being asked to answer security questions due to it being " the first time have bought from this PC". This is not the case, I have not changed my PC. I have changed my passowrd and security questions but no

I cannot buy music currently as I am being asked to answer security questions due to it being supposedly "the first time I have bought form this PC". This is not the case. I have now changed my password and security questions, but it is asking me the same when I try to buy again.

First off, the name of your computer is only the way it is becuase the Apple user is the first one they created after repairing the Mac. Go into Sharing System Preferences and change the name to whatever you like.
Can you explain how you did this:
This didn't seem right so I went in to it and changed the computer so that it would recognise me as the Owner/Administrator.
You can delete the Apple user in Users & Groups System Prefs. Select that user and delete it. It will ask if you want to save the user data or delete it. If you archive it, you can always delete it later and it will be available if you need to recover that account for some reason--I doubt this will be necessary. After deleting the account, and when you feel you are still working normally, you could delete that archived user folder.
I have also never seen anything ask for that. It does sound like an Epson thing, but without having access to it, I couldn't tell you for sure.
Here's what I would try. Create a new User and give them admin rights. Log in as that user and see what happens with the installer. If it still complains, it is an Epson issue. My guess is it is looking for user id 501, the first user created. If it works, then something is indeed odd about your account. If so, use that new admin account to disable Admin privileges for your account, then re-enable it. This is done in the Users & Groups system prefs.

HT5699 i can't buy a song because it ask me for security questions and i answer and it says you did not provide the right answer

i can't buy a song because it ask me for security questions and i answer and it says you did not provide the right answer

Go back to the article you asked this question from and pick a method of contacting Apple. Posting in these boards isn't one of them.
(103148)

TS2446 what do i do if i forgot my secruity answers for using a device for the first time

i just got the iphone 4s so i logged onto my itunes account. but when i went to purchase an app it said since it was the first time on itunes on this device i had to answer to secruity questions. but i didnt remember the answer so i kept guessing and now it locked me out. so how do i reset it?

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.

HT5699 I was trying to buy a movie in itunes for the first time but I don´t remember my answers to apple´s security questions . how can I do? thank you very much

I was trying to buy a movie in itunes for the first time but I don´t remember my answers to apple´s security questions . how can I do? thank you very much

Hey antonio.b5,
Thanks for using Apple Support Communities.
If you can't recall your Apple ID security questions and answers, the optional rescue email provides a way to reset them.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
Have a nice day,
Mario

HT201209 I tried to use my iTunes account for the first time but it won't let me purchase anything because idk my security question. what do I do now?

I tried to purchase something on my iTunes account for the first time but idk my security question. what do I do now?

Frequently asked questions about Apple ID
http://support.apple.com/kb/HE37
My Apple ID
https://appleid.apple.com

My account is asking for 2 security question answers. I have never had to do this before. Saying it is the first time I have used this computer to purchase not true I have used this computer everythime. Then it tells me that I put in the wrong answers.

My account keeps asking for 2 security question answers saying this is the first time I used this computer not true used this computer many times. Then when I put ansers in says incorrect answers. What's up with this?

There have a few other posts from people saying that they are being asked their questions despite it not being the first purchase on the computer or device.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support :http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team :http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

I have had i phones for the last six years and i just bought the iphone 5. I tried to download a paid application and for the first time i am asked to answer my security questions which i don't remember. In order to reset my question i need my rescue emai

I have had i phones for the last six years and i just bought the iphone 5. I tried to download a paid application and for the first time i am asked to answer my security questions which i don't remember. In order to reset my question i need my rescue emai,which does not exist.can anybody help????

That is normal for purchasing apps for a device not previously associated with your Apple ID.
You will need to contact iTunes Store Support here: http://www.apple.com/emea/support/itunes/contact.html

HT5312 this is not the first time I have purchased on this computer but it is asking for my security question and I guess I cannot remember them so it will not let me continue

I'm trying to download a song and it is saying this is the first time I have purchased from this computer but it isn't and now wants security questions answered and I can't remember them I guess keeps coming up incorrect please help

Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can assist with recovering lost answers.
(89102)

HT1657 forgot my security question answers, I've never went on a plane before and it asks where did I fly the first time I went on a plane. what do I do if I forgot my question?

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