HT1657 Hi I rented a movie through my Apple TV. I put in on pause and when I came back to watch the rest, they wanted me to pay for it again
I called to get this rectify this and I have been put on hold for forty minutes.
Welcome to the Apple Community and Seasons Greetings.
Have you checked in the movies section on the main page.
Similar Messages
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hi ! just rented a movie through an apple tv and it stopped, i cant get it back and when go to check rentals its like in process and nothing is hapening still in process, why is that? can u fix it?
Mr. Churchill - First, to answer your last questions:
Yes, the movie is fully downloaded, all 3.69 GBs.
No the Apple TV has 127.5 GBs of its 144.63 GBs free.
Second, I tried turning the Time Capsule WiFi rounter and Apple TV off (for at least two or three minutes, not the usual 10 seconds recommended) and I still could not move the movie.
Third, I severed the link and set it up again re-synced all 5,103 items back and still when I move the movies to the Apple TV box and Apply it, after 35 seconds it stops the sync and moves it back the the Rented Movies box.
Though I have set my Apple TV to sync with my MacBook Pro I cannot find a way to connect it to other than shared library, but not the "not shared library" (Is this what the Rented Movies are?). Is what Fletch is talking about int the "Rental Movies not showing up on Apple TV" discussion my problem and a solution?
Fletsch
Re: Rental Movies not showing up on Apple TV
Mar 4, 2008 1:58 PM (in response to Mark_Mac)
there are three possibilities: you have not upgraded to version 2.0 or in Summary on the ATV device in iTunes, you should look whether you have it set up to only sync or otherwise disables movie syncing, or you have not paired your Mac to the ATV (on your tv, settings/computers/connect to itunes library - not shared library)
MacMini core duo, Mac OS X (10.4.8)
Or is it something else? -
I rented a movie via apple TV. Watched half of it last night, and trying to watch the rest of it tonight but itunes cant find it. It helpfully tells me I have already rented this item, but then wont find it. Ideas anyone????
when you rent a movie it gives you 30 days until you start watching it
once you start watching it, you have 24 hours to watch it so idealy your movie expired... -
How do I verify my "payment information" to rent a movie on my Apple TV for the first time.
Movies are not bought via Netflix, then are rented or borrowed.
For iTunes account issues, contact iTunes Customer Support. -
I rented a movie from Apple Tv to view at a later time. When I came back to view it, I can't find the "rented' section within Apple TV to view the movie.
force quit app. double click home button and slide app up and off page
Peace, Clyde -
I want a refund...
the movie disappearedYou would have been emailed a bill, report a problem. You aren't talking to apple here, we are all just users.
Also, what is your actual internet speed (www.speedtest.net) -
I have an iPad 2. So does my wife. We recently went on a trip and downloaded movies to watch on the plane. My wife watched 3/4 of her movie and then fell asleep for an hour. When she went back to watch the remaining last quarter of the movie, it said it had expired. It also said that all the other movies that she had downloaded within the past 2-3 days had expired. I had a similar problem with a movie I rented. I went to view it and it came up and said it couldn't load the content and then said the movie had expired. I wasn't able to watch the movie on my flight which was quite annoying. Since returning home later in the day, I still had it saying it was expired, but now it is coming back and saying I have 27 days (which is correct). What is going on here? Someone at the apple store in NYC said to close the app but I find I don't even know how to do that anymore with the new version. Used to be you double clicked on the button and then got a minus sign which allowed you to close the app. It doesn't do that anymore. I also tried turning the iPad off for at least 5 minutes and trying it again and that didn't work either. Anyone else had this problem? Can anyone tell me why this is happening?
force quit app. double click home button and slide app up and off page
Peace, Clyde -
I am getting very aggravated by this, as I am not the one that did anything, yet they want me to pay for this movie again. I personally feel that this is a morally bankrupt thing for apple to do, unless it was a simply an error, in which case I expect to have my movie back.
I also lost all my movies a month or two ago when I upgraded iTunes, a pain in the arse getting everything back, but since then I back up everything religiously. Apple didn't delete my movies, they just disappeared the way these things do sometimes when you upgrade software.
Avatar, however, is not available from teh iCloud and you would have been warned of this when you bought it - my son has it on his iPad and he wants to remove it to free up space but the only way we can get it again is to pay for it again (unless someone has a smart idea of how I can sync his iPad with my PC and capture a version of it like that?.....without losing all my itunes on the PC?.....).
Some movie houses are more generous than others, but a small price to pay for the brilliant convenience of having most movies on the Cloud, I'd say :-) -
I rented a movie through itunes on my ipad and wanted to watch it with friends on a digital projector, but it wouldn't allow me to do it. Is there any way around this?
The issue was that a dialogue box came up which said that I couldn't play this movie on another device. I tried playing the same movie on an Tv with an HDMI connection attached to an adapter to the IPad and that worked. I wonder if the problem is that the digital projector has a VGA connection.
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I rented a movie through iTunes and it downloaded but won't play.
I rented a movie through iTunes and it downloaded but won't play. It is present in the videos app but doesn't load the picture for the movie. When I go to play it, it just opens and then closes. There is an iCloud icon that suggests the movie has not Been downloaded and when I click it it says that the movie has already been rented but not downloaded and that I need to go to downloads to manage it. It is not present in my iTunes download page however. And when I go to rent it again all I get is a watch button that directs me back to the videos app with no way to watch it.
Hi Refvoxa,
Thanks for visiting Apple Support Communities.
If you are not able to play or download a movie rental on your iPad, first restart your device:
Restarting your device
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
Press and hold the Sleep/Wake button until the Apple logo appears.
Note: Reset your device only if you are unable to restart it.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
After your iPad restarts, try resuming the download again:
If your download was interrupted using your iPhone, iPad, or iPod touch
From the Home screen, tap the iTunes app.
For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password if prompted.
Tap the blue download arrow to resume.
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the movie still does not appear in Downloads, and can't be played, I recommend reporting the issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Regards,
Jeremy -
I rented a movie on my Apple TV through iTunes. It shows that I rented it, but when I go to play it it there was an error, try again later. I have tried later, and later over days but get the same message! everything else plays, why not the movie (Maze Runner)?
What is your current connection via speedtest.net
Make sure DNS is set to auto (settings - general - network)
If on wifi try ethernet -
If you rent a movie through iTunes, can you watch the movie on your iPad if you not in an area that does not have wifi or 3G access? Such as on an airplane, etc...
Yes - as long as the movie has totally and fully downloaded onto the iPad.
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HT1498 where can I find a receipt when renting a movie through apple tv
where can I find a receipt when renting a movie through apple tv
On the Movies app, or in any installation of iTunes on a computer (signed in with an AppleID).
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when you rent a movie through apple tv should i be able to get it on my mac and iPad2 through itunes
Welcome to the Apple Community.
No, if you rent a movie on anything other than your computer it can only be watched on that device. If you want to watch it on multiple devices, rent it on the computer then it can be transferred between devices, but can't be moved to more than one device at a time. -
I rented a movie through itunes and now I cannot find it on the ipad. How do I access it?
I rented a movie through itunes and now I cannot find it on the ipad. How do I access it?
Mmmm, try checking for available downloads from the store menu, if that doesn't help, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.
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