HT1657 How do I get a refund if the movie I rented cannot be played? (due to iTunes "unknown error")

How do I get a refund if the movie I rented cannot be played?  (due to iTunes "unknown error"?)

I'm not sure whether rentals appear on your purchase history, but try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If it doesn't appear there (or if that process doesn't work, it's been taking some people to this site on a browser instead of showing a form in iTunes), then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

Similar Messages

  • HT1657 how do i get a refund for a movie that didnt play

    how do I get a refund for a movie I rented on iTunes that wouldn't  play?

    Refunds from the App Store or iTunes Store
    (Note that I am affiliated with this site, and some pages contain ads).

  • Am I able to get a refund with the movie I rented because the movie download was complete but only played 1/4 of the movie

    Am I able to get a refund with the movie I rented because the movie download was complete but only played 1/4 of the movie and wouldn't play the rest?

    iTunes Support (these are user-to-user forums) should either grant you a re-download or credit you if it didn't play in its entirety - try the 'report a problem' page to contact them : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT1657 How do I get a refund for a movie that didn't play sound. (Since I wasn't sure if it was my computer settings, I repurchased the rental. The second download played with sound, although it was slighly out of sync.)

    How do I get a refund for a movie that didn't play sound. (Since I wasn't sure if it was my computer settings, I repurchased the rental. The second download played with sound, although it was slighly out of sync.)

    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • HT1498 How do I get a refund on a Movie Rental that would not play properly?

    Last night I tried to watch Hugo from my Apple TV and it was all pixelated and I finally gave up watching it. How do I get a refund?

    You can try here:
    http://www.apple.com/emea/support/itunes/contact.html

  • How do I get a refund for my movie. Tried to connect my rented movie to the LCD through an apple adapter but said unauthorized.

    How do I get a refund for my movie from iTunes that I rented for ipad2? Tried to connect my rented movie to the LCD through an apple adapter but said unauthorized.

    Probably can't get a refund, but.........
    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
     Cheers, Tom

  • How do i get a refund from the apple store?

    how do i get a refund from the apple store. I hate the Final Cut Pro. I tried to contact costumer service and all it does is send me in circles

    You need to let go of everything you ever knew about using editing software and look at few tutorials. After years of using Final Cut Express, I looked at FCPX and didn't understand it at all, but a few months later I finally decided to give it a second try knowing that it is an entirely different animal, and that I would have to start from scratch. I bought it, read a few tutorials, explored the menus, panes, functions, read this forum extensively, then tackled my first project. It took some diligence and patience, but I got it and I will never look back. My experience is that FCPX is far better than the previous Final Cut.
    Read this: https://discussions.apple.com/thread/5251066?tstart=210

  • HT1725 How do I get a refund on a movie i tried to download when it didn't?

    How do I get a refund on a movie i tried to download when it didn't?

    You can try here:
    http://www.apple.com/emea/support/itunes/contact.html

  • HT1904 My 4 yr old accidently made a purchase of 69.99 on iTunes. How can I get a refund of the app and uninstall

    My 4 yr old accidently made a purchase of 69.99 on iTunes. How can I get a refund of the app and uninstall

    Contact iTunes store support and request for a refund:
    http://www.apple.com/support/itunes/contact/
    They may also need your order numbers so it's best you get them ready.
    You can find your order numbers on your email receipts and in your Purchase History. If you need to review your Purchase History, follow the steps in this article:
    http://support.apple.com/kb/HT2727
    Hope this helps. =D

  • HT1657 how can you get a refund on an unwatched rental movie

    how can you get a refund on an unwatched rental movie

    All purchases are considered final. You can try contacting iTunes support, but they might not refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT1657 How do I get a refund

    I found out after I rented a movie that it was going to take 3 hours to load! When I can get movies easily on demand through other sevices my expectations were vastly different. How do I get a refund?

    Contact itunes store support and let them know what happened. They will then reviw your refund request:
    https://expresslane.apple.com/

  • How can I get a refund at the App Store when it isn't offered ?

    Perhaps the Apple attack dogs will like this post better.
    How do I get a refund for a costly app that, after requesting a refund, appears to not offer one? How does one know if an app meets one's needs unless you try it first?
    This seems so obvious, and yet, I am shocked that Apple does not offer a trial or refund opportunity if even for 24-48 hours.
    Is there another way to get a refund that I'm not aware of?

    I repeat, the Apple policy is that all sales are final and after an app has been bought and downloaded, there are no refunds. Period.
    The ONLY exception to the No Refund policy is if something freaky happens and you buy an app and between your purchase and attempt to download the app it is removed from the iTunes/MAS and is no longer available.
    PAYMENTS, TAXES, AND REFUND POLICY
    You agree that you will pay for all products you purchase through the Services, and that Apple may charge your payment method for any products purchased and for any additional amounts (including any taxes and late fees, as applicable) that may be accrued by or in connection with your Account. YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES AND FOR PROVIDING APPLE WITH A VALID PAYMENT METHOD FOR PAYMENT OF ALL FEES. For details of how purchases are billed please visit http://support.apple.com/kb/HT5582.
    Your total price will include the price of the product plus any applicable sales tax; such sales tax is based on the bill-to address and the sales tax rate in effect at the time you download the product. We will charge tax only in states where digital goods are taxable.
    All sales and rentals of products are final.
    Prices for products offered via the Services may change at any time, and the Services do not provide price protection or refunds in the event of a price reduction or promotional offering.
    If a product becomes unavailable following a transaction but prior to download, your sole remedy is a refund. If technical problems prevent or unreasonably delay delivery of your product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by Apple.
    https://www.apple.com/legal/internet-services/itunes/us/terms.html
    If you have found a developer whose product you have purchased through the iTunes/MAS who will personally give you a refund, more power to you. That is beyond the scope of Apple's policy and between you and the developer only.
    It's time to stop beating a dead horse and move along.

  • How can I get a refund for the u2 album that Apple charged me for

    I have just been charged £27.99 for the U2 album that I did not want. How do I get a refund for this. I can't stand U2!!

    £27.99 for the album ? If you are referring to The Songs Of Innocence album (£7.99) then that was given free to everyone three months ago, and was free until 13th October - you are sure that you've been charged, it's not a temporary store holding charge ? The purchase price should show on your account's purchase history : See your purchase history in the iTunes Store - or http://reportaproblem.apple.com on your iPad.
    If you have been charged for the album but you didn't buy it then try contacting iTunes Support via the above 'report a problem' link.
    Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • How do I get a refund for a movie that won't open or play purchased from iTunes? Started playing it, it froze, would not go to apple tv and now has expired without ever having viewed it. END GOAL= REFUND. so I may try again.... HELP!

    Help. Refund.

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
     Cheers, Tom

  • TS1424 How do u get a refund when the app fails to work and the app knows it but keeps charging???

    How do I get a refund when an app fails and the company knows it but still charges you?

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

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