HT1657 How do I get a refund

I found out after I rented a movie that it was going to take 3 hours to load! When I can get movies easily on demand through other sevices my expectations were vastly different. How do I get a refund?

Contact itunes store support and let them know what happened. They will then reviw your refund request:
https://expresslane.apple.com/

Similar Messages

  • HT1657 how can you get a refund on an unwatched rental movie

    how can you get a refund on an unwatched rental movie

    All purchases are considered final. You can try contacting iTunes support, but they might not refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT1657 How do I get a refund if the movie I rented cannot be played? (due to iTunes "unknown error")

    How do I get a refund if the movie I rented cannot be played?  (due to iTunes "unknown error"?)

    I'm not sure whether rentals appear on your purchase history, but try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
    If it doesn't appear there (or if that process doesn't work, it's been taking some people to this site on a browser instead of showing a form in iTunes), then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • HT1657 how do i get a refund for a movie that didnt play

    how do I get a refund for a movie I rented on iTunes that wouldn't  play?

    Refunds from the App Store or iTunes Store
    (Note that I am affiliated with this site, and some pages contain ads).

  • HT1657 How do I get a refund for a movie that didn't play sound. (Since I wasn't sure if it was my computer settings, I repurchased the rental. The second download played with sound, although it was slighly out of sync.)

    How do I get a refund for a movie that didn't play sound. (Since I wasn't sure if it was my computer settings, I repurchased the rental. The second download played with sound, although it was slighly out of sync.)

    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • HT1657 Hi how do I get a refund for a film that didn't download to my apple tv? Thanks

    Hi how do I get a refund for a film that didn't download to my apple tv? Thanks

    Welcome to the Apple Community.
    Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

  • HT1657 On a rented video, only the soundtrack played.  How do I get a refund?

    On a rented video only the soundtrack, no audio played.  How do I get a refund?

    I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

  • HT201318 How can I get a refund for my iCloud storage

    How can I get a refund on my iCloud storage backup

    If in the US, follow the link below -
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

  • I bought the wrong book in ibooks. How can i get  a refund?

    I bought the wrong book in ibooks. How can i get  a refund?

    A refund may not be possible since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
    http://www.apple.com/support/itunes/contact.html
    It's possible they'll make an exception for you.
    Good luck.
    Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

  • I downloaded ibooks on my ipad. Application was free but it had books in the library. They started downloading and I didn't purchase them or order them. Now I have received charges for 4 books that I didn't want to purchase. How can I get a refund?

    I downloaded the ibooks application on my ipad 2. It showed books in the library. It downloaded and charged me for 4 books I didn't order.  How do I get a refund? Is there a phone number to call? And why did this happen?

    Contact iTunes Store Customer Service.
    tt2

  • How do I get a refund for my movie. Tried to connect my rented movie to the LCD through an apple adapter but said unauthorized.

    How do I get a refund for my movie from iTunes that I rented for ipad2? Tried to connect my rented movie to the LCD through an apple adapter but said unauthorized.

    Probably can't get a refund, but.........
    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
     Cheers, Tom

  • How do I get a refund on Export PDF that has ALREADY been agreed

    On 1/21-1/22 I tried to 'renew' a subscription for Export PDF. By some error (maybe mine - I just dont understand the whole thing) my Bank was immediately charged for two subscriptions, each at a different price. I immediately "chat"ted with several  reps (it was difficult to get onto the chat and find out how to cancel) and was assured that both would be cancelled and refunded. They weren't!
    I waited a week. Was again frustrated by the chat hookup, and tried the 'cloud' retail product tel #, assuming it was wrong but that I could be switched to the correct one. Had a very pleasant chat, was assured that both would be cancelled and refunded, received 2 e-mails confirming the cancellations, each with a seperate "Case #". Felt pretty good! It had only taken me a week of reasonably diligent effort to get a very simple thing done! IT WASN"T DONE! (Yes, I apologize - I know I'm loud - but by now I've got steam coming out of my ears!)
    Today I got an e-mail, telling me that the refund had been processed and the case # would be closed. I looked at my bank, and only one had been refunded! I reviewed all the other e-mails and the notes from the telephone calls and chats to be sure I hadn't misunderstood something. But, no I hadn't. I went to my Adobe on-line and looked up 'my orders' history. Sure enough one had been invoiced and refunded ( the lesser charge of the two) but the other had ONLY BEEN INVOICED - NOT CANCELLED. And it seems that every piece of this transaction generates a new "order" , "case" or some other "reference #" - none of which are tied together, except by the invoice amount, when it is mentioned - which it typically IS NOT.
    My question, then, is : How can I get past this absolute frustration over every aspect of my interaction with Adobe and GET THIS TAKEN CARE OF?????????

    Hi Stacy,
        What frustration? (Just kidding !)
        As I mentioned, one of the two charges has been  refunded. Credited by
    Adobe on Jan 28, I believe I received it in my bank on Jan  30.
        The other charge, $25.37 of order # AD011017507,  has not been received
    by my bank yet. But this can't be that much of a surprise,  and has nothing
    to do with "10 business days" for refunds to post.
        To this minute, "My Orders" on Adobe website shows  that the order #
    AD011017507  was invoiced on January 22, but that no  credit invoice has been
    posted against this order to this moment!
        Can you begin to understand the frustration of  being unable, through
    all attempts to untangle this mess, starting within  one hour of the original
    order, with I believe nine different "Chats",  telephone calls and, finally
    a "problem" posting,  stretching over more  than thirteen days. Of course
    it doesn't make much sense to devote this much  attention to less than $50
    worth of stuff, but I do not let things like this  dangle.
        And can you imagine how loathe I am to deal with  Adobe for fear of
    some real problem?
        At any rate, I would certainly be pleased if you  can suggest a way for
    me to extricate myself from this. Any help would be  GREATLY appreciated!
        Thanks for your time and any trouble,
        Stephen Ellis
        <removed by admin>
    In a message dated 2/3/2014 4:08:59 P.M. Eastern Standard Time, 
    [email protected] writes:
    Re:  How do I get a refund on Export PDF that has ALREADY been agreed 
    created by StacySison (http://forums.adobe.com/people/StacySison)  in 
    Adobe ExportPDF - View the full  discussion
    (http://forums.adobe.com/message/6082008#6082008)

  • How can i get a refund from iTunes gift card?recipient is not in my region!

    Dear Sir/Madam,
    I just wonder how i can get my refund according to recipient's region. my friend subcribed his Apple ID as US and mine is in Thailand, as a result, my friend cannot download application i sent and it asked my friend to put in a Redeem Code everytime. Again, i just report a problem from itunes but when i clicked it didn't appear as an email. How can i report a problem? how can i get my money back? please help..
    Regards,
    Ampha

    You probably will not be able to get a refund. The iTunes Store makes it pretty clear that gifts are redeemable only in the same country, and the terms of sale say that all sales are final. But you can contact the iTunes Store and ask:
    http://www.apple.com/support/itunes/contact.html
    For future reference, you will not get responses from Apple to any question you ask in these forums. We're all just fellow users here. And you posted in a forum for questions about the Communities themselves. You usually will get the quickest and most applicable answers if you ask in the forum dedicated to the product or service about which you are asking.
    Regards.

  • TS1702 I purchased black op zombies from the app store and it will not load for me to play the game.  How can I get a refund or get the game to load and work?

    I purchased black ops zombies and I can not get it to load to play it. How can I get a refund or get to run so that I can play it?

    The terms of sale state that: "All Sales are Final. There are no refunds."
    However, I've always found iTunes support to be helpful. So, go here, plead your case & hope for the best:
    http://www.apple.com/support/itunes/

  • How can I get a refund at the App Store when it isn't offered ?

    Perhaps the Apple attack dogs will like this post better.
    How do I get a refund for a costly app that, after requesting a refund, appears to not offer one? How does one know if an app meets one's needs unless you try it first?
    This seems so obvious, and yet, I am shocked that Apple does not offer a trial or refund opportunity if even for 24-48 hours.
    Is there another way to get a refund that I'm not aware of?

    I repeat, the Apple policy is that all sales are final and after an app has been bought and downloaded, there are no refunds. Period.
    The ONLY exception to the No Refund policy is if something freaky happens and you buy an app and between your purchase and attempt to download the app it is removed from the iTunes/MAS and is no longer available.
    PAYMENTS, TAXES, AND REFUND POLICY
    You agree that you will pay for all products you purchase through the Services, and that Apple may charge your payment method for any products purchased and for any additional amounts (including any taxes and late fees, as applicable) that may be accrued by or in connection with your Account. YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES AND FOR PROVIDING APPLE WITH A VALID PAYMENT METHOD FOR PAYMENT OF ALL FEES. For details of how purchases are billed please visit http://support.apple.com/kb/HT5582.
    Your total price will include the price of the product plus any applicable sales tax; such sales tax is based on the bill-to address and the sales tax rate in effect at the time you download the product. We will charge tax only in states where digital goods are taxable.
    All sales and rentals of products are final.
    Prices for products offered via the Services may change at any time, and the Services do not provide price protection or refunds in the event of a price reduction or promotional offering.
    If a product becomes unavailable following a transaction but prior to download, your sole remedy is a refund. If technical problems prevent or unreasonably delay delivery of your product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by Apple.
    https://www.apple.com/legal/internet-services/itunes/us/terms.html
    If you have found a developer whose product you have purchased through the iTunes/MAS who will personally give you a refund, more power to you. That is beyond the scope of Apple's policy and between you and the developer only.
    It's time to stop beating a dead horse and move along.

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