HT1657 I didn't get to watch a rented movie because it said ready but was still downloading. Couldn't finish during 24 period. Can I get credit to rent the movie again?

I rented a movie through itunes and Apple TV to watch on my tv. The movie said it was ready so I started watching. The movie stopped and said it still had to load. 3 hours later it was still loading. 5 hours later still loading. I have broadband high speed internet connection. I couldn't watch the next night because I was attending an event. Then my 24 hours were up and the movie was gone. How can I watch the movie I paid to rent without paying for it again? It was Matt Damon's latest movie, "Promised Land." Thanks.

If it's not in the Movies part of your library, then does the Store > Check For Available Downloads menu option download it ? If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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HT1657 I rented a movie and started playing it, but it stopped downloading, and didnt finish within the 24hrs it should... Now I didnt watch crap and dont have a refund nor do I have a way to watch it, and worse yet no way to even re-buy it....

As the title says....I rented a movie and started playing it, but it stopped downloading, and didnt finish within the 24hrs it should... Now I didnt watch crap and dont have a refund nor do I have a way to watch it, and worse yet no way to even re-buy it....
I want to see what i rented or get refndeed...
I will be contacting me credit card tomorrow.
thanks

Have you tried contacting iTunes Support (these are user-to-user forums) ? If not then try the 'report a problem' page to contact them : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

My music has disappeared from my laptop but is still on my IPad and IPod how can I get it back on my laptop

My music has disappeared from my laptop but is still on my IPad and IPod how can I get it back on my laptop

See Empty/corrupt iTunes library after upgrade/crash or
Recover your iTunes library from your iPod or iOS device.
tt2

Changed apple ID...but ipod still has old one listed. How can I get the old one off the ipod and input the new one?

Okay, changed my apple ID in itunes. When I try to download using the ipod directly to download a song it comes up with my old ID. How can I have it default to my new ID. I've already sync'd it and that didn't do it. Need help please.
Thanks

- Did you actually change you Apple ID or did you just change the email address associated with the Apple ID. The Apple ID (which is an email address) can me different that the email address associated with your account. Also see:
Frequently Asked Questions About Apple ID
- Did you try going to Settings>Store and signing out of the existing account and into the new one?

My iphone 5c is stolen last week. i hv filed complaint in police station and also given my IMEI no. at apple helpline but i still hvn't got any information. how can i get my ipone back?

Stolen iphone 5c.

Unless you had created an iCloud account and set up 'Find My iPhone' on the phone prior to its being stolen there is nothing else you can do. That might allow you to locate the phone, provided it is on, not wiped, and able to connect to a network.
The IMEI and serial numbers can be used to identify the phone as yours if it happens to turn up; they can't be used to locate it. You won't hear anything unless it happens to turn up if an attempt is made to register or repair it, or it is found by the police in a raid on a suspected criminal.
You probably need to accept that it's gone: if it was insured you should of course contact your insurer.

I by accident downloaded something call geniel. How can I get rid of it?

I by accident downloaded something call geniel. How can I get rid of it?

You installed the "Genieo" malware. The product is a fraud, and the developer knowingly distributes an uninstaller that doesn't work. I suggest the procedure below to disable Genieo. This procedure may leave a few small files behind, but it will permanently deactivate the malware (as long as you never reinstall it.)
Malware is always changing to get around the defenses against it. These instructions are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data before proceeding.
Step 1
Triple-click anywhere in the line below on this page to select it:
/Library/Frameworks/GenieoExtra.framework
Right-click or control-click the line and select
          Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.
If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder should open with an item named "GenieoExtra.framework" selected. Move that item to the Trash. You'll be prompted for your administrator password.
Move each of these items to the Trash in the same way:
/Applications/Genieo.app
/Applications/Reset Search.app
/Applications/Uninstall Genieo.app
/Library/LaunchAgents/com.genieo.completer.update.plist
/Library/LaunchAgents/com.genieo.engine.plist
/Library/LaunchAgents/com.genieoinnovation.macextension.plist
/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client
/usr/lib/libgenkit.dylib
/usr/lib/libgenkitsa.dylib
/usr/lib/libimckit.dylib
/usr/lib/libimckitsa.dylib
~/Library/Application Support/com.genieoinnovation.Installer
~/Library/LaunchAgents/com.genieo.completer.download.plist
~/Library/LaunchAgents/com.genieo.completer.update.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those listed above, move them as well. Some of these items will be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
Restart and empty the Trash. Don't try to empty the Trash until you have restarted.
Step 2
From the Safari menu bar, select
          Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including ones called "Genieo" or "Omnibar," and any that have the word "Spigot" or "InstallMac" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Your web browser(s) should now be working, and you should be able to reset the home page and search engine. If not, stop here and post your results.
Make sure you don't repeat the mistake that led you to install this trojan. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad has a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If youever download a file that isn't obviously what you expected, delete it immediately.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that this Internet criminal has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
Finally, be forewarned that when Genieo is mentioned on this site, the attacker sometimes shows up under the name "Genieo support." He will tell you to run a fake "uninstaller." As he intends, the uninstaller does not completely remove the malware, and is in fact malware itself.

I have purchased songs from itunes on my ipad but now they are not there anymore. How can they get them back? Dont come up in songs not on this ipad and in itunes it asks to buy again

I have purchased songs from itunes on my ipad but now they are not there anymore. How can they get them back? Dont come up in songs not on this ipad and in itunes it asks to buy again

If you are now in the US then you can only use the US store, so you should update the address on your account
Changing country : Change the country of your iTunes Store, App Store, iBooks Store, and Mac App Store account.
Had you copied the songs over to your computer's iTunes library, do they show in the Music section on it ? You can copy purchases that you still have on your iPad over to your computer's iTunes library via the File > Devices > Transfer Purchases menu option

I mistakenly asked iTunes to download a TV series and I can't get it to stop trying to download it. how do I kill the download?

I mistakenly asked iTunes to download a TV series and I can't get it to stop trying to download it. how do I kill the download?

You've got to be freakin' kidding me. I'm in Brazil, I accidentally started a 2.2GB download that it says will take 592 minutes to download, and there's no way I can stop it and download something else until that first download finishes? I would have thought it was unthinkable 15 years ago that anyone would build an app that downloads things but doesn't allow the option of canceling the download, but in this day and age? So much for Apple making intuitive, user-friendly products.

I am trying to download a book on my ipad. It says I need to install itunes. I have itunes already. I frequently get a message to re-install itunes. I do, but I still get the message, and I still can't get the book on my ipad.

I am trying to download a book on my ipad. It says I need to install itunes. I have itunes already. I frequently get a message to re-install itunes. I do, but I still get the message, and I still can't get the book on my ipad.

you can download a new installer and serial number from Adobe at Adobe - CS2 Downloads

I had to get my hard drive replaced from Apple, I lost all of my music obviously. My question is, how can I get all my music off of my iPhone onto iTunes? Since it's a new hard drive, the iPhone isn't recognizing this as it's home computer.

I had to get my hard drive replaced from Apple, I lost all of my music obviously. My question is, how can I get all my music off of my iPhone onto iTunes? Since it's a new hard drive, the iPhone isn't recognizing this as it's home computer.

You will need to use third-party software to transfer music from your phone to the iTunes Library. I recommend Phone to Mac - Pod to Mac | Macroplant.com.

I have deleted some photos from camera roll which are taken by today but my icloud is bacuped on yesterday night.how can i get those photos.please anyone tell me because they are very important

I have deleted some photos from camera roll which are taken by today but my icloud is bacuped on yesterday night.how can i get those photos.please anyone tell me because they are very important

Are those photos on PhotoStream?

Siri says she can't read my email from the iphone5s lock screen when I'm using the standard headphones, but I could do that on 4s. How can I get my 5s to do that?

Siri says she can't read my email from the iphone5s lock screen when I'm using the standard headphones, but I could do that on 4s. How can I get my 5s to do that?

Hi Liz,
Sorry to hear you are having a similar problem. Last night I went to the tool bar at the top of iphoto, clicked on "File", then clicked "Browse Backups" in the drop down menu.    I have an external hard drive that is set up to Time Machine.   The Browse Backups opened the iphoto pages in the Time Machine. I selected a date one day ahead of the day I performed the now infamous update, and it showed my iphoto library as it had existed that day.   I then clicked "Restore Library" at the bottom right corner of the Time Machine screen.   Roughly 2 hours later my iphoto was back to normal.   When I opened iphoto there was a message saying I need to upgrade my program to be compatible with the new version of iphoto(version 9.2.1). I clicked "Upgrade" and within seconds it had done whatever upgrading it needed to do.
The only glitch in the restoration was that it restored the library as it appeared last week, so I no longer had photos I had imported this past weekend.   I simply went back to the Browse Backups in the drop down menu, when Time Machine opened I selected the page showing my pictures from this weekend and again said to Restore Library.   Roughly 45 minutes later the library was restored including the most recent photos.
I am now a happy camper.
I don't know if any of this will be of help to you because your email says you are having trouble with photos imported after the upgrade was performed.   Have you had any pop up notices when you first open iphoto, that tell you you need an upgrade to be compatible with the new iphoto?     If so have you clicked "upgrade"?
Good luck Liz, if you have Time Machine running as a back up to your library, maybe you wil be able to get help there, by following my instructions above.   Otherwise,   good luck with your investigations.   I'd be interested in hearing how you make out.
Karen

When my iPod Touch is connected to my Mac, and I select Update to update the software of my iPod Touch, I get a message saying that my iTunes software is current, but it will not update my iPod Touch software. Is there a bug in the iPod program?

When my iPod Touch is connected to my Mac, and I select Update to update the software of my iPod Touch, I get a message saying that my iTunes software is current, but it will not update my iPod Touch software. Is there a bug in the iPod program?

If you have the first gen ipod touch as your information shows, then you would have to buy a software update:
Purchasing iOS 3.1 Software Update for iPod touch (1st generation)

I have just recently installed ios6 to my iPad 3 an iPhone 4 my iPhone works fine but my iPad is not working at all I can not get a response from it, it seemed to download an then install but did not reset and turn on and will not turn on HELP!! Withdrawa

I have just recently installed ios6 to my iPad 3 an iPhone 4 my iPhone works fine but my iPad is not working at all I can not get a response from it, it seemed to download an then install but did not reset and turn on and will not turn on HELP!! Withdrawal or what!! Lol

Hi there,
Firstly, try a hard reset. Hold the sleep/wake and home buttons together until the Apple logo appears.
If this doesn't work, try restoring your device. Put it in recovery mode if iTunes doesn't recognise it, and restore it from there. I have linked to instructions below.
Recovery Mode and Restore - Apple
Let me know if this helps,
Nathan

I am using iphone 3gs and have accidentally clicked "update" to software version 5. However, after I failed and all my data was lost. I manage to restore back to my previous situation. But all my apps has been gone. How can I get back all my aps?

I am using iphone 3gs and have accidentally clicked "update" to software version 5. However, after I failed and all my data was lost. I manage to restore back to my previous situation. But all my apps has been gone. How can I get back all my aps? I know I can get it by itunes but there are a few problems as below:
1. I have jailed break my iphone and I never purchased any apps from itunes
2. I have some important infomation saved in one of the apps called "awesome notes". How can I get it back? Is it store inside my computer? if so, how can i restore?
3. I am using window 7
I sincerely hope you guys can help me.
Regards,
Stephen Hong

alrite. I have made my mistake. I should not jail break my iphone. So if I purchase my apps again from itunes is that mean mean my data will be back?
I hope you guys can giv me some support here since I am Apple genuine buyer. I could be wrong last time and now I turn over a new leaf and learn a lesson.
Please noted that I can always create new account to ask for the same questions without mention about "jailbreak" if I want to but obviously I won't do that. Please provide me your support! Thank you!

HT1657 I didn't get to watch a rented movie because it said ready but was still downloading. Couldn't finish during 24 period. Can I get credit to rent the movie again?

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