HT1657 I downloaded a movie on my laptop but it keeps freezing up at the same spot and won't play forward

Does anyone know what can be done with a rented movie that freezes up at the same spot everytime? I tried to go forward and it wont let me and when I play it back it just freezes at the same spot again when it plays forward

Hello sara199417,
I would recommend reporting the issue to the folks in our iTunes Store.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Cheers,
Allen

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HT1657 I downloaded a movie from iTunes on my iPhone 4S, went out of the wifi zone and now my movie is no where to be found. I can't find it on my iPhone, Mac or iPad. Where is it?

I downloaded a movie from iTunes on my iPhone 4S, went out of the wifi zone and now my movie is no where to be found. I can't find it on my iPhone, Mac or iPad. Where is it?

Sounds like the movie didn't finish downloading before the Wi-Fi signal dropping ...
Try re downloading. You won't be charged again.
Downloading past purchases from the App Store, iBookstore, and iTunes Store

I have set up Mozilla on my PC and works perfectly I have recently downloaded it to my new Laptop but it keeps freezing I have McAfee is this the reason?

Freezing

<blockquote>
I have McAfee is this the reason?
</blockquote>
Almost certainly.
https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#McAfee

HT4095 I have tried to download 2 movies onto my iPad but I keep getting a download error message. What do I do now? I have already tried turning the iPad off and on again-still nothing.

I have tried to download 2 movies onto my iPad but I keep getting a download error message. What do I do now? I have already tried turning the iPad off and on again…still nothing.

Try closing iTunes and reset your iPad. After the iPad starts up, try the download again.
To close an app, drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the iTunes app then swipe "up" on the app preview thumbnail to close it.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

I just updated my Apple ID to a current email address, it worked on my laptop but my phone is still using the old one and neither password works. I can't download or use anything other than phone calls and texting on my phone now. Help!

I just updated my Apple ID to a current email address, it worked on my laptop but my phone is still using the old one and neither password works. I can't download or use anything other than phone calls and texting on my phone now. Help!

go to settings
then to store
tap your id then click sign out
then sign back in and you should be fine

I downloaded mountain lion on my laptop. Do I need to do the same on my Desktop and iPad or is the one download good for all 3, and how do I do that if it is?

I downloaded mountain lion on my laptop. Do I need to do the same on my Desktop and iPad or is the one download good for all 3, and how do I do that if it is?

If your desktop computer is one that supports Mountain Lion, you can either download it there or make a bootable jump drive with the installer on it -- assuming you haven't yet used the installer you downloaded to your laptop.
As for the iPad, it doesn't use the same OS as the Macs do; it uses iOS versions, so Mountain Lion won't work there.

Hi there, i am trying to download itunes to my laptop but it keeps freezing before the download finishes. it always stops at the same spot..

hi there, i am trying to download itunes to my laptop but it keeps freezing at the same spot everytime.. i have been trying to do this for a couple of weeks but i'm not having much luck! Does anyone have any ideas on how to fix this please?????

You can try using this tool to first remove all traces of Reader from your computer:
http://labs.adobe.com/downloads/acrobatcleaner.html
Then, you can download the full offline Reader installer from
http://get.adobe.com/reader/enterprise/
After downloading, restart your computer and run the installer before doing anything else.

HT1420 I have set up iTunes Match on only 3 devices (my Windows 7 desktop and 2 iPhones) and am now trying to authorise my new Windows 8 (Toshiba) laptop but I keep failing to authorise the laptop using my one-and-only Apple ID. Does anyone have advice to

I have set up iTunes Match on only 3 devices (my Windows 7 desktop and 2 iPhones) and am now trying to authorise my new Windows 8 (Toshiba) laptop but I keep failing to authorise the laptop using my one-and-only Apple ID. Does anyone have advice to solve this problem?!

Hi all. I can’t tell you how to solve your iCloud 3.x issues. Heck, I don’t think they’re even solvable.
But if you had a previous version of iCloud that was working correctly then I can definitely tell you how to solve the “iCloud Photo Stream is not syncing correctly to my Windows 7 PC” problem. …without even a re-boot.
Log out of iCloud 3.0 and uninstall it.
Open My Computer and then open your C:\ drive. Go to Tools/Folder Options and click on the View tab. Select the “Show hidden…” radio button and click on OK.
Open the Users folder.
Open your user folder
Open ProgramData (previously hidden folder)
Open the Apple folder – not the Apple Computer folder.
Open the Installer Cache folder
In Details view sort on Name
Open the folder for the newest entry for iCloud Control Panel 2.x – probably 2.1.2.8 dated 4/25/2013
Right click on iCloud64.msi and select Install.
When finished, the synching between iCloud and your PC will be back to working perfectly as before the 3.0 fiasco. The pictures will be synched to the same Photostream folder as before the “upgrade”. Now all you need to do is wait until Apple/Microsoft get this thing fixed and working before you try the 3.x upgrade again.
I think the iCloud 3.0 software was written by the same folks who wrote healthcare.gov with the main difference being that healthcare.gov might eventually be made to work.
For those of you who hate to go backwards, think of it as attacking to the rear. Which would you rather have, the frustration of no synching or everything working on an older version?
Good luck…

HT4743 i have downloaded a movie through apple tv but it hasn't appeared in my iTunes library and I have been billed for it. how can I get it into my iTunes library?

I have downloaded a movie through apple tv but it hasn't appeared in my itunes library. i have been charged how can I get it to appear?

Welcome to the Apple Community.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.

I can download a movie faster over my broadband connection using my ATV3 than the same movie over my LAN

I can't believe the poor performance of my networked iTunes setup. It has deteriorated over the past 12 months or so such that a purchased movie (HD Dark Knight Rises) can be downloaded from iTunes directly to my ATV3 faster than my n-based network at home even when i wire using 1Gb ethernet! My network connection is via cable, but it still utilises the sme WIFI connection to get to my ATV3 - How can this be?
I has seen various threads that talk about reseting the network, the ATV's, iTUnes, restarting my iMAC etc. none of which has any effect anymore (it did appear to previously).
I have iMAC to host iTunes, MacBook, 2 x ATV2 and 1 x ATV3, 2 x Airport Express for audio, 2 x iPad, 2 x iPod, 1 x iPhone 4S and 1 x iPhone 5 so it is safe to say that i am pretty heavily invested in Apple and I love the products but the more invested i become the more dissappointed. It is a real shame that regression testing does not seem to be high on their agenda these days.
If there are any bright ideas out there i would love to hear them cos i have run out for now..............
Thanks
SB

From my Airport Extreme, throughout my network (other than my cable router) everything is Apple, I update when patches become available. I check using iStumblr what conflicts there might be. Basically, other than the network being in my house it is as close to being the defacto Apple setup as it could be (notwithstanding my applications which are not that numerous).
Furthermore why can the same network enable me to stream from the iTunes store the same movie across the same network faster than on my local LAN where the only difference is going to be the location from where the data is "served". Especially when everything has worked in the past.
You are correct though in many respects given that the term network is loosely attributed to everything from the cable through WIFI and the chipset and firmware. So generically it is likely to be the "network" or an attribute of it. It would appear however that my issues coincided with a firmware upgrade, I would be very happy to uninstall and go back to previous versions to solve my problem but it isn't possible and I have no intention of jailbreaking my devices. If I could then i would nail the problem and inform Apple of my findings.
So, given that I am entrely Apple, that I install all firmware updates across all products and that I check for network interference............
Hence the reason for the post.

I cannot download any apps on my Iphone. It keeps telling me to go to Itune store and change my billing informationa and I have done this and it stiil says the same thing and won't let me download any apps.

I cannot downlaod any apps on my IPhone. It keeps telling me to go to the ITune store and change my billing information and I have done that and it still won't let me download apps.

This may not be the exact message that you are getting, but the reasons explained in here might be why you are getting this message. Take a look.
http://support.apple.com/kb/ts1646

Hi I'm trying to download the iOS 7 but it keeps on saying estimating the remaining time and it has been doing this for over a hour

i am trying to download ios 7 but it keeps on say estimating time and it has been doing this for over a hour what do i do?

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HT1657 I downloaded a movie on my iphone4 but I can't find it anywhere on my handset to play, any ideas?

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Welcome to the Apple community.
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HT201272 Problem downloading an app in iTunes which I purchased through iPad mini. The iTunes try to download the app but it keeps freezing, not only the iTunes but slowing the whole computer.

I am using PC, Windows 7, updated to iTunes11.0.
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HT5312 i have forgotten my security question answers but it is sending them to the wrong email and won't let me change it. how can i download songs app and games when it won't let me?

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http://support.apple.com/kb/HT5699

HT1657 I downloaded a movie on my laptop but it keeps freezing up at the same spot and won't play forward

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