HT1657 I downloaded (and paid for), a movie and when I attempted to open it, the computer told me to trash it because the file was damaged. This support site is absolutely unhelpful and I feel as if I'm running through a maze... ridiculous.

Hi all,
I paid for a rental and couldn't find the download. When I did locate the file and tried to open it, a message appeared telling me to trash it because the file was damaged. Can't believe this. It's getting late, wanted to relax with a movie and have spent the last 20 minutes trying to troubleshoot.
Ridiculous.
k

Jodie84,
I have just checked your account and found that you indeed have bought a Creative Cloud for Teams subscription but you have assigned the single seat to another user hence you ( If you are using your own Adobe ID ) are getting the trial error message.
Two options : Either reassign the seat to your self or add an additional seat and invite your self in the same Team.
Cheers,
Kartikay Sharma

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