HT1657 I have rented a movie from iTunes but it has said that it is 'processing' for over 12 hours now, has it crashed?
I rented the new Thor film, which took an hour to download and has been processing ever since. This was 12 hours ago. My internet connection is fine as my wifi is working for everything else, what do I do?
i have the same trouble. I downloaded a movie, now i cannot find it in my library and i don't have a rental tab nor do i find it under any other tabs in the itunes library. When i try to download it again it asks me if i want to rent it again?
Similar Messages
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I have rented a movie from Itunes, but when I try to watch it it pauses itself, then skips to the next scene...can anyone tell me why and as I have paid money for this shouldn't I at least be able to watch without any hiccups?
You've tried restarting the film ? If it still skips then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page. -
Have rented a movie from iTunes but keep getting an error message cannot load film
I have downloaded a rental movie to my iPad started to watch it and it gave me an error of cannot load film, have tried deleting the film from my videos but cannot do that either, when I go back I to iTunes to start the process again it immediately tries to play the film but the same message come up. Any ideas?
Sounds like you might need to take it to an Apple Store but if it is an iPhone 3G it would no longer be under warranty.
Looking at the Apple Store online you can get an iPhone 3GS from $49 on AT&T if it comes to having to get a new one. Your other option is second hand. -
I have rented a movie from iTunes, but cannot get it to play
The film has downloaded, and on the picture of the film title, there is the word "play" with an arrow. When I click on the word play, nothing happens. I have iTunes 10.5, and iTunes has been happy as a clam, and I can listen to music and audio books...but I cannot play this film!
I appreciate any advice anyone can give!
Thanks,
ShirleyShould be under Library>Movies. Try searching for it in the Movie section.
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I have rented ten movies from iTunes store and to my chargin they don't play on my iPad after it indicates it's been already downloaded. This has happened to me a couple of times and I just ignore it and rerent the movies. But now it's all the eight movies I rented and two tv shows, one of which I bought a seasons ticket. What can I do to be able to watch these movies or get iTunes to credit back my account. Thank
Does this happen quite often?
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I have an iPad and have rent several movies from iTunes, I have just bought apple tv, why can't I watch my rented movies on the tv, my home share is activated ? Have I just wasted £99 ?
Hi,
Yes, start the movie on your iPad and tap on the AirPlay icon and chose AppleTV from the list.
You can't "transfert" your rental to your AppleTV but you can stream it using AirPlay. -
after i rented a movie from itunes, i saw it download (i think) but now can't find it to play! where do i look to find downloaded itunes movies? help!
If you select the Movies part of your iTunes library, is there a Rentals tab on it ?
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I have rented a movie on Itunes, it says i must download it, so i click to download it and all it does is say 'accessing Itunes store' and thats it, it says after downloading, check your purchased movies, i check, and nothing is there, please help?
Did you make sure that your security software is not blocking the contact to Apple servers? iTunes for Windows: Troubleshooting security software issues
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Hi, I rented a movie off iTunes but the there is no sound. I've bought and rented previous movies and I've never had any problems with the sound before. Is this some kind of glitch? How can I get my money back?
Hey grossa2,
First, here is a way to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Then, I'd go through this article, which helps troubleshoot a lack of audio playback in iTunes:
iTunes and QuickTime for Windows: Audio does not play or plays incorrectly
http://support.apple.com/kb/TS1362
Take care,
Delgadoh -
We just downloaded a movie from Itunes but the picture is completely scrambled. Audio is fine but all you can see are funny color pixels on the screen..how do we fix this?
The movie is from iTunes. You would think that a download from iTunes to a MacBook could be watched on an HDTV using Apple TV without any headaches bit this does not appear to be the case.
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HT1657 I rented a movie from iTunes but it is not showing up in the Movies section. What do I do?
I just rented and downloaded a movie from iTunes and now it will not show up in my iTunes library. What do I do?
It DOES show up in iTunes on my iPhone. It DOES NOT show up on my desktop.
Any thoughts? Ideas?
I rented it for a flight I get on in 3 hours. Any quick help would be great.
Thanks.If the computer iTunes is signed into the same account then contact iTunes:
How to report/refund an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase -
I hve an ipad1 and i rented a movie and each time i try to play the movie it goes back to the main menu and it did download properly how can i watch it its from itunes? I
Did you make sure that your security software is not blocking the contact to Apple servers? iTunes for Windows: Troubleshooting security software issues
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HT1657 When you rent a movie from iTunes does it need to be on coverflow and not grid?
I can't watch any TV shows/Movies/Music Videos unless there on my Ipod . The picture shows up fragmented and when the video does show up the sound is distored.
If you rented it on your iPad then it should have downloaded into its Videos app, and you should be able to watch it without being online - though some people have posted that they need to be online when first starting to watch a rental, so you may want to watch a few seconds whilst you have internet connection (you have 24 hours if you are in the US, 48 hours elsewhere, after starting to watch a rental before it expires).
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Hi,
Just an hour ago I rented "Brave" from İtunes Turkey. After download has been finalized, I wanted to watch it. Unfortnately Movist says that "Movist quit unexpectedly". So I download another movist from app store and I paid also for it but this one also giving the same message. I copied some part of the details of the message below.
Could you please help me. I already spend money in order to see it.
Thanks,
Levent SECKIN
Process: Movist [417]
Path: /Applications/Movist.localized/Movist.app/Contents/MacOS/Movist
Identifier: com.movist.Movist
Version: 1.2.3 (1.2.3)
App Item ID: 461788075
App External ID: 12404657
Code Type: X86-64 (Native)
Parent Process: launchd [114]
Date/Time: 2012-12-23 19:50:54.811 +0200
OS Version: Mac OS X 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report: 2023 sec
Crashes Since Last Report: 10
Per-App Interval Since Last Report: 66 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: 4E941F8A-9CB7-4015-8C06-E31978567F8A
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000014
VM Regions Near 0x14:
-->
__TEXT 0000000100000000-00000001000e8000 [ 928K] r-x/rwx SM=COW /Applications/Movist.localized/Movist.app/Contents/MacOS/Movist
Application Specific Information:
objc[417]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libdispatch.dylib 0x00007fff930f9b08 dispatch_release + 0
1 com.movist.Movist 0x000000010001ae90 0x100000000 + 110224
2 com.movist.Movist 0x000000010001ad99 0x100000000 + 109977
3 com.movist.Movist 0x00000001000148d8 0x100000000 + 84184
4 com.movist.Movist 0x0000000100016883 0x100000000 + 92291
5 com.apple.CoreFoundation 0x00007fff8ece370d -[NSObject performSelector:withObject:] + 61
6 com.movist.Movist 0x00000001000178bd 0x100000000 + 96445
7 com.movist.Movist 0x000000010001523e 0x100000000 + 86590
8 com.movist.Movist 0x0000000100014eef 0x100000000 + 85743
9 com.movist.Movist 0x000000010003a8ae 0x100000000 + 239790
10 libdispatch.dylib 0x00007fff930f5a82 _dispatch_call_block_and_release + 18
11 libdispatch.dylib 0x00007fff930f78f2 _dispatch_main_queue_callback_4CF + 308
12 com.apple.CoreFoundation 0x00007fff8ec88e7c __CFRunLoopRun + 1724
13 com.apple.CoreFoundation 0x00007fff8ec88486 CFRunLoopRunSpecific + 230
14 com.apple.HIToolbox 0x00007fff95e002bf RunCurrentEventLoopInMode + 277
15 com.apple.HIToolbox 0x00007fff95e0756d ReceiveNextEventCommon + 355
16 com.apple.HIToolbox 0x00007fff95e073fa BlockUntilNextEventMatchingListInMode + 62
17 com.apple.AppKit 0x00007fff8b8b6779 _DPSNextEvent + 659
18 com.apple.AppKit 0x00007fff8b8b607d -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
19 com.apple.AppKit 0x00007fff8b8b29b9 -[NSApplication run] + 470
20 com.apple.AppKit 0x00007fff8bb2eeac NSApplicationMain + 867
21 com.movist.Movist 0x00000001000023c4 0x100000000 + 9156
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8d9f67e6 kevent + 10
1 libdispatch.dylib 0x00007fff930f7786 _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff930f6316 _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8d9f5e42 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff8b3e5dea nanosleep + 164
2 com.apple.Foundation 0x00007fff97dc679a +[NSThread sleepForTimeInterval:] + 146
3 com.movist.Movist 0x0000000100023b01 0x100000000 + 146177
4 com.apple.Foundation 0x00007fff97d8a72a -[NSThread main] + 68
5 com.apple.Foundation 0x00007fff97d8a6a2 __NSThread__main__ + 1575
6 libsystem_c.dylib 0x00007fff8b42f8bf _pthread_start + 335
7 libsystem_c.dylib 0x00007fff8b432b75 thread_start + 13
Thread 3:: CVDisplayLink
0 libsystem_kernel.dylib 0x00007fff8d9f5bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b4332a6 _pthread_cond_wait + 890
2 com.apple.CoreVideo 0x00007fff931b71cb CVDisplayLink::waitUn
Process: Movist [417]
Path: /Applications/Movist.localized/Movist.app/Contents/MacOS/Movist
Identifier: com.movist.Movist
Version: 1.2.3 (1.2.3)
App Item ID: 461788075
App External ID: 12404657
Code Type: X86-64 (Native)
Parent Process: launchd [114]
Date/Time: 2012-12-23 19:50:54.811 +0200
OS Version: Mac OS X 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report: 2023 sec
Crashes Since Last Report: 10
Per-App Interval Since Last Report: 66 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: 4E941F8A-9CB7-4015-8C06-E31978567F8A
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000014
VM Regions Near 0x14:
-->
__TEXT 0000000100000000-00000001000e8000 [ 928K] r-x/rwx SM=COW /Applications/Movist.localized/Movist.app/Contents/MacOS/Movist
Application Specific Information:
objc[417]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libdispatch.dylib 0x00007fff930f9b08 dispatch_release + 0
1 com.movist.Movist 0x000000010001ae90 0x100000000 + 110224
2 com.movist.Movist 0x000000010001ad99 0x100000000 + 109977
3 com.movist.Movist 0x00000001000148d8 0x100000000 + 84184
4 com.movist.Movist 0x0000000100016883 0x100000000 + 92291
5 com.apple.CoreFoundation 0x00007fff8ece370d -[NSObject performSelector:withObject:] + 61
6 com.movist.Movist 0x00000001000178bd 0x100000000 + 96445
7 com.movist.Movist 0x000000010001523e 0x100000000 + 86590
8 com.movist.Movist 0x0000000100014eef 0x100000000 + 85743
9 com.movist.Movist 0x000000010003a8ae 0x100000000 + 239790
10 libdispatch.dylib 0x00007fff930f5a82 _dispatch_call_block_and_release + 18
11 libdispatch.dylib 0x00007fff930f78f2 _dispatch_main_queue_callback_4CF + 308
12 com.apple.CoreFoundation 0x00007fff8ec88e7c __CFRunLoopRun + 1724
13 com.apple.CoreFoundation 0x00007fff8ec88486 CFRunLoopRunSpecific + 230
14 com.apple.HIToolbox 0x00007fff95e002bf RunCurrentEventLoopInMode + 277
15 com.apple.HIToolbox 0x00007fff95e0756d ReceiveNextEventCommon + 355
16 com.apple.HIToolbox 0x00007fff95e073fa BlockUntilNextEventMatchingListInMode + 62
17 com.apple.AppKit 0x00007fff8b8b6779 _DPSNextEvent + 659
18 com.apple.AppKit 0x00007fff8b8b607d -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
19 com.apple.AppKit 0x00007fff8b8b29b9 -[NSApplication run] + 470
20 com.apple.AppKit 0x00007fff8bb2eeac NSApplicationMain + 867
21 com.movist.Movist 0x00000001000023c4 0x100000000 + 9156
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8d9f67e6 kevent + 10
1 libdispatch.dylib 0x00007fff930f7786 _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff930f6316 _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8d9f5e42 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff8b3e5dea nanosleep + 164
2 com.apple.Foundation 0x00007fff97dc679a +[NSThread sleepForTimeInterval:] + 146
3 com.movist.Movist 0x0000000100023b01 0x100000000 + 146177
4 com.apple.Foundation 0x00007fff97d8a72a -[NSThread main] + 68
5 com.apple.Foundation 0x00007fff97d8a6a2 __NSThread__main__ + 1575
6 libsystem_c.dylib 0x00007fff8b42f8bf _pthread_start + 335
7 libsystem_c.dylib 0x00007fff8b432b75 thread_start + 13
Thread 3:: CVDisplayLink
0 libsystem_kernel.dylib 0x00007fff8d9f5bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8b4332a6 _pthread_cond_wait + 890
2 com.apple.CoreVideo 0x00007fff931b71cb CVDisplayLink::waitUnI know the old solution was to go into the apps folder, right click on itunes and change it to 32 bit mode. Since OSX maverics I can not run it in 32bit mode anymore so now any of the itunes movies on my mac mini will not play.
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I rented Sherlock Holmes: A Game of Shadows and when I tried to watch it, the movie would not play. I received the error message (-42408). What does this mean and what should I do?
Is all other content purchased using the same iTunes Store account also failing to play with that error message?
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