HT1657 I have rented a movie from Itunes, but when I try to watch it it pauses itself, then skips to the next scene...can anyone tell me why and as I have paid money for this shouldn't I at least be able to watch without any hiccups?

I have rented a movie from Itunes, but when I try to watch it it pauses itself, then skips to the next scene...can anyone tell me why and as I have paid money for this shouldn't I at least be able to watch without any hiccups?

You've tried restarting the film ? If it still skips then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

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HT1657 I have rented a movie from iTunes but it has said that it is 'processing' for over 12 hours now, has it crashed?

I rented the new Thor film, which took an hour to download and has been processing ever since. This was 12 hours ago. My internet connection is fine as my wifi is working for everything else, what do I do?

i have the same trouble. I downloaded a movie, now i cannot find it in my library and i don't have a rental tab nor do i find it under any other tabs in the itunes library. When i try to download it again it asks me if i want to rent it again?

I have rented a movie from iTunes, but cannot get it to play

The film has downloaded, and on the picture of the film title, there is the word "play" with an arrow. When I click on the word play, nothing happens. I have iTunes 10.5, and iTunes has been happy as a clam, and I can listen to music and audio books...but I cannot play this film!
I appreciate any advice anyone can give!
Thanks,
Shirley

Should be under Library>Movies. Try searching for it in the Movie section.

Have rented a movie from iTunes but keep getting an error message cannot load film

I have downloaded a rental movie to my iPad started to watch it and it gave me an error of cannot load film, have tried deleting the film from my videos but cannot do that either, when I go back I to iTunes to start the process again it immediately tries to play the film but the same message come up. Any ideas?

Sounds like you might need to take it to an Apple Store but if it is an iPhone 3G it would no longer be under warranty.
Looking at the Apple Store online you can get an iPhone 3GS from $49 on AT&T if it comes to having to get a new one. Your other option is second hand.

HT1725 I have rented ten movies from iTunes and they claim to have been downloaded but they all seems not to have been downloaded properly because they all stop after playing for just a minute or two. What do I do?

I have rented ten movies from iTunes store and to my chargin they don't play on my iPad after it indicates it's been already downloaded. This has happened to me a couple of times and I just ignore it and rerent the movies. But now it's all the eight movies I rented and two tv shows, one of which I bought a seasons ticket. What can I do to be able to watch these movies or get iTunes to credit back my account. Thank

Does this happen quite often?

I have downloaded the HD version of a movie from itunes, but when I sync it to my iPad 2 it will not play. It appears that it is on the iPad, but it will not play. Is this because it is HD, and if so is there a way to change it from being HD? Thanks

I have downloaded the HD version of a movie from itunes, but when I sync it to my iPad 2 it will not play. It appears that it is on the iPad, but it will not play. Is this because it is HD, and if so is there a way to change it from being HD? Thanks

I'm having a similar problem ... just used my iPad 2 to purchase the Bourne trilogy and it downloaded fine but I did not try to play it right away. Then I plugged the iPad into the computer and it downloaded the SD versions of the movie and I used iTunes to sync my movies. Then I tried to play it and it said it could not open the movie. I then did a full iPad restore and did a fresh sync and now I get the Cannot Opne pop up. Did you ever find an answer to your question?

HT1498 I have rented several movies from iTunes on my iPad, just bought apple tv, can I watch the rented movies from my iPad on the tv ?

I have an iPad and have rent several movies from iTunes, I have just bought apple tv, why can't I watch my rented movies on the tv, my home share is activated ? Have I just wasted £99 ?

Hi,
Yes, start the movie on your iPad and tap on the AirPlay icon and chose AppleTV from the list.
You can't "transfert" your rental to your AppleTV but you can stream it using AirPlay.

I bought a movie on iTunes but when I try to watch it plays back slowly with no sound. Then the video will speed up and the sound will work for a moment then off again and back to slow motion. I have a dell laptop running windows 7

The description says it all. I bought a movie on iTunes but when I try to watch it plays back slowly with no sound. Then the video will speed up and the sound will work for a moment then off again and back to slow motion. I have a dell laptop running windows 7

Hi Normanwh,
If you are having video playback issues in iTunes on your Windows machine, you may find the following article helpful:
Apple Support: Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
Regards,
- Brenden

Ok....I have a 2012 MBP that has Yosemiti installed. The airplay works from iTunes, but when I try to mirror from the desktop I get the "no device detected" message. Airplay on all of my other devices work fine. Has anyone else had this issue?

Ok....I have a 2012 MBP that has Yosemiti installed. The airplay works from iTunes, but when I try to mirror from the desktop I get the "no device detected" message. Airplay on all of my other devices work fine. Has anyone else had this issue?

Hey Marco'96,
Welcome to the Apple Support Communities! I understand that you are experiencing issues with AirPlay mirroring in OS X to your Apple TV. The following resource includes helpful troubleshooting steps towards the end of the article, which may resolve your issue:
About AirPlay Mirroring in OS X - Apple Support
http://support.apple.com/HT201343
Thanks,
Matt M.

HT1539 I have the movie in iTunes but when i try to transfer to the iPod it say that its not authorized... what can I do.. The computer is authorized...

I have the movie in iTunes but when i try to transfer to the iPod it say that its not authorized... what can I do.. The computer is authorized... It was a digital copy...

melaniefrommadisonville wrote:
I want to try to un-install iTunes then re-intstall but am a new mac user and don't know how to do this.
click here and follow the instructions.

I have restored the settings on my iphone and now after entering the pin on my sim card it wants me to connect it to iTunes but when i try it just says my sim card is not supported... what can i do now?

I have restored the settings on my iphone and now after entering the pin on my sim card it wants me to connect it to iTunes but when i try it just says my sim card is not supported... what can i do now? It worked fine before...

natalieduffy wrote:
it says 'your iphone could not be activated because the activation server cannot be reached'
Typically this indicates a device that has been hacked to be unlocked or jailbroken.
If that is the case, no support can be provided here.

Just bought an ipad mini I have synced it with my itunes but when I go to play my music it just flashes threw all the songs or albums or artists like it is on super fast shuffle until it finds a song it would like to play. need help please

Just bought an ipad mini I have synced it with my itunes but when I go to play my music it just flashes threw all the songs or albums or artists like it is on super fast shuffle until it finds a song it would like to play. need help please

Since you are a new iPad user .....
Complete guide to using iOS 6
http://howto.cnet.com/ios-6-complete-guide/
Guide to Built-In Apps on iOS
https://sites.google.com/site/appleclubfhs/support/advice-and-articles/guide-to- built-in-apps-ios
You can download a complete iOS 5 iPad User Guide and iOS 6 iPad User Guide here: http://support.apple.com/manuals/ipad/
Also, Good Instructions http://www.tcgeeks.com/how-to-use-ipad-2/
Apple - iPad - Guided Tours
http://www.apple.com/ipad/videos/
Apple iPad Guided Tours - Watch the videos see all the amazing iPad apps in action. Learn how to use FaceTime, Mail, Safari, Videos, Maps, iBooks, App Store, and more.
http://www.youtube.com/watch?v=YT2bD0-OqBM
http://www.youtube.com/watch?v=ROY4tLyNlsg&feature=relmfu
http://www.youtube.com/watch?v=QSPXXhmwYf4&feature=relmfu
How to - Articles & User Guides & Tutorials
http://www.iphone-mac.com/index.php/Index/howto/id/4/type/select
iPad How-Tos http://ipod.about.com/lr/ipad_how-tos/903396/1/
You can download an iPad User Guide to the iPad from the iTunes store.
 Cheers, Tom

When I switch libraries I lose the majority of the material in my main library and can only restore it by repairing the database. Can anyone tell me why this is happening and how I can resolve the problem? Thanks

When I switch libraries I "lose" the majority of the material in my main library (or at least I can't see it) and can only restore it by repairing the database. Can anyone tell me why this is happening and how I can resolve the problem? Thanks

I seem to have found a way around it. Rather than switching libraries by going into files/switch libraries I used Aperture Preferences to change them. I've done it a couple of times and it appears to work OK.
That is an interesting finding. It suggests, that your "Preferences" file "com.apple.Aperture.plist" may have been corrupted and you fixed it this way. Can you now switch between libraries the usual way? If not, I'd try to remove the "preferences" file from the user library to the Desktop and relaunch Aperture.
The Aperture 3: Troubleshooting Basics:http://support.apple.com/kb/HT3805
describe how to remove the user preferences.

HT1657 Hi, I rented a movie off iTunes but the there is no sound. I've bought and rented previous movies and I've never had any problems with the sound before. Is this some kind of glitch? How can I get my money back?

Hi, I rented a movie off iTunes but the there is no sound. I've bought and rented previous movies and I've never had any problems with the sound before. Is this some kind of glitch? How can I get my money back?

Hey grossa2,
First, here is a way to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Then, I'd go through this article, which helps troubleshoot a lack of audio playback in iTunes:
iTunes and QuickTime for Windows: Audio does not play or plays incorrectly
http://support.apple.com/kb/TS1362
Take care,
Delgadoh

HT1657 after i rented a movie from itunes, i saw it download (i think) but now can't find it to play! where do i look to find downloaded itunes movies? help!

after i rented a movie from itunes, i saw it download (i think) but now can't find it to play! where do i look to find downloaded itunes movies? help!

If you select the Movies part of your iTunes library, is there a Rentals tab on it ?

HT1657 I have rented a movie from Itunes, but when I try to watch it it pauses itself, then skips to the next scene...can anyone tell me why and as I have paid money for this shouldn't I at least be able to watch without any hiccups?

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