HT1657 I have rented a movie on Itunes, it says i must download it, so i click to download it and all it does is say 'accessing Itunes store' and thats it, it says after downloading, check your purchased movies, i check, and nothing is there, please help?
I have rented a movie on Itunes, it says i must download it, so i click to download it and all it does is say 'accessing Itunes store' and thats it, it says after downloading, check your purchased movies, i check, and nothing is there, please help?
Did you make sure that your security software is not blocking the contact to Apple servers? iTunes for Windows: Troubleshooting security software issues
Similar Messages
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I have Windows 8 and Itunes 11.1.2. When I click on the Itunes desktop shortcut, Itunes won't open. I just the icon go to the taskbar and nothing more. Please help.
Delete the shortcut and make a new one. The 'real' application will probably be fine if you launch it from the Start/Programs menu.
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Please help me!!!!!!! what can I do with the message " no service " I have already updated for 5.0.1 (9A406) and nothing happened. Please Help me!!!!! I´m thinking to came back to my nokia. It´s work at least!!!!
Please DO go back to your Nokia. I'm sure people on their support forums will love your whining and idle threats just as much as we do.
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Hi, After I installed Mac Lion, I have problem with the tamil font while typing in Neo Office. Especially with the letters "e-Ex: தெ" and "ai-Ex:தை". Please help me I know its not bug from Apple It shd be some problem in neo.
Is your problem due to the keyboard or to NeoOffice Characters? You have to change probably the font. Not all fonts are supporting all Unicode sets. Which font you have in your NeoOffice set to write Tamil? Try with Arial Unicode MS for example.
Are the letter e-Ex and ai-Ex right in your posting? If they are right, how you inserted these letters in your posting? By copy and paste or by typing? If by typing, your question is related to NeoOffice. Probably you should reinstall or update NeoOffice? Or switch to OpenOffice?
marek -
My apps wont open and i keep downloading new apps, hard resetting, syncing and nothing works! PLEASE HELP
Then restore the iPod. First from backup and if problem persists, restore to factory defaults/new iPod.
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Since installing FF4 my pages are all scrambled..... black squiggley lines that sometimes fills the whole page or different parts. It is driving me crazy! PLEASE HELP! If I can't figure it out i will have to unistall and that will suck!
Since installing FF4 my pages are all scrambled..... black squiggley lines that sometimes fills the whole page or different parts. It is driving me crazy! PLEASE HELP! If I can't figure it out i will have to unistall and that will suck!
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I have rented a movie on the iPad but I don't have enough memory for it to download - so I wanted to make it available on my Apple TV - looking at the FAQ it doesn't look like I am allowed to do this! Why not - I've purchased/rented this movie I should be able to watch on any device??! Can I get a refund for something I can't watch??
As it says on the page that you posted from :
If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer.
Why it's like that I don't think that Apple have said (these are user-to-user forums). If you haven't downloaded it on your iPad then have you checked to see if you can download it on your computer's iTunes (Store > Check For Available Downloads menu option) or Apple TV ?
If it doesn't show on either of them then you can try contacting iTunes Support and see if they will let you download it on a different computer/device or refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
I have rented two movies on appleTV. Neither play all the way through. Both stop frequently and freeze for extended periods. It has been more than 10 hours since I downloaded them. What should I do to watch a movie all the way through? My tv is a year old.
Hello there billytea,
From what you are describing here, it seems as though we may need to look into the network configuration. Here is an article named Apple TV (2nd and 3rd generation): Troubleshooting playback performance that I feel has great information about troubleshooting these types of streaming issues and recommendations to optimize it. You can find the article here: http://support.apple.com/kb/ts3623. First a bit about the minimum requirements for streaming HD and SD content:
Broadband Internet connection
For the best viewing experience when renting or purchasing iTunes content on Apple TV, you need a broadband Internet connection. A sustained 8 Mbit/s or faster Internet connection is recommended for viewing 1080p high-definition movies and TV shows, 6 Mbit/s or faster is recommended for viewing 720p content, and 2.5 Mbit/s or faster for standard-definition content. Internet connection speeds may vary depending on your ISP and other factors.
If you are not sure what your Internet speed is, you can ask your ISP, or use an online bandwidth test from a computer that is located on the same network as your Apple TV.
If your internet meets these requirements I recommend following the troubleshooting in the article.
If streaming performance issues occur even with a high-speed broadband Internet connection, consider these suggestions:
Check your home network
Along with a broadband Internet connection, your Apple TV also relies on a high-speed local network to play media content quickly and reliably.Wireless connectionWired (Ethernet) connection
To connect Apple TV to your network wirelessly, Apple TV requires a wireless router or Base Station that is 802.11 a, g, or n compatible for streaming video.
Your Apple TV should also be within a reasonable range of your base station or router, and in an environment with minimal wireless interference. To verify the strength of your wireless connection on your Apple TV, from the main menu, go to Settings > General > About
If you continue to experience slow playback performance when viewing movies and TV shows, connect your Apple TV to your local network via a wired (Ethernet) connection. If streaming performance improves noticeably, then you should consider updating or troubleshooting your Wi-Fi base station or router.
If you are connecting your Apple TV to your network via Ethernet, you should use a 10/100BASE-T or faster Ethernet network.
If you continue to experience slow playback performance while connected to your local network via a wired (Ethernet) connection, consider contacting your Internet service provider (ISP) to increase the speed of your connection. You can also reduce the video resolution of the iTunes Store content as is described in the next section.
All the very best,
Sterling -
I have rented two movies on my laptop and they will not completely download..it shows that they are theere but when i try to watch them on my laptop or my ipad it wont open up???? help
Welcome to the Apple community.
A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals. -
i have rented a movie and tured out it was in french i do not understand french and can not watch movie is there anything i can do.
Try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I have rented a movie but I do not see it in my account.
Okay.
Perhaps see the second paragraph of King_Penguin's post here:
HT1657 Re: How do i get the video app to watch the vidoe i've rented?
Could there be a similar age restriction thing going on for you? -
I have rented a movie from Itunes, but when I try to watch it it pauses itself, then skips to the next scene...can anyone tell me why and as I have paid money for this shouldn't I at least be able to watch without any hiccups?
You've tried restarting the film ? If it still skips then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page. -
I have rented a movie 8hours ago, and it will NOT play. The system also charged me twice, for the same movie! How can you help me please?
For the film not playing, you can use the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link.
Not sure whether you can request a refund for the double charge via the same link, if not then you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store -
I have rented a movie via apple tv and it gets stuck at 4 minutes left to download. I have not been able to watch and I can't get it to completely download.
You've tried restarting the film ? If it still skips then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page. -
I have rented a movie Brief Encounter 1945 by David Lean, but 19mins 35seconds in it stops working. Just freezes!!! HELP
Welcome to the Apple Community.
Try restaring, if that doesn't help:
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
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