HT1657 i have rented a movie that is in french and i wanted it in english what can i do to stop the rental.
i have rented a movie and tured out it was in french i do not understand french and can not watch movie is there anything i can do.
Try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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I have rented a movie on my apple TV, and would like to have it available on my computer to watch. How do i watch it on my computer without getting charged again?
You can't if your rented it on your Apple TV - from http://support.apple.com/kb/HT1657 :
If you download a rented movie on your computer: You can transfer it to a device such as your Apple TV (1st generation), iPhone, iPad, or iPod if it’s a standard-definition film (movies in HD can only be watched on your computer, iPad, iPhone 4 or later, iPod touch (4th generation or later), or Apple TV). Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only exist on one device at a time.
If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer. -
Hi, I have rented a movie from I tunes stores and downloaded it on my phone only. However when download completed , movie disappeared. Can anyone please tell me , where can I fine my movie??
Did you tap the Videos app icon?
Swipe left of your Home screen then type in the name of the movie. -
I have a new MacBook Pro with Lion installed and I want to know if I can partition the HD so that I can install & run Snow Leopard OS 10.6.8?
Most likely won't run SL unless it's one that was released before Lion went public. Color SL gone from new Macs.
27" i7 iMac 10.6.8 , Mac OS X (10.7.2), G4 450 MP 1.5 GB RAM w/(10.5.8/10.4.11/9.2.2) -
I have rented two movies on my laptop and they will not completely download..it shows that they are theere but when i try to watch them on my laptop or my ipad it wont open up???? help
Welcome to the Apple community.
A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals. -
I have rented two movies on appleTV. Neither play all the way through. Both stop frequently and freeze for extended periods. It has been more than 10 hours since I downloaded them. What should I do to watch a movie all the way through? My tv is a year old.
Hello there billytea,
From what you are describing here, it seems as though we may need to look into the network configuration. Here is an article named Apple TV (2nd and 3rd generation): Troubleshooting playback performance that I feel has great information about troubleshooting these types of streaming issues and recommendations to optimize it. You can find the article here: http://support.apple.com/kb/ts3623. First a bit about the minimum requirements for streaming HD and SD content:
Broadband Internet connection
For the best viewing experience when renting or purchasing iTunes content on Apple TV, you need a broadband Internet connection. A sustained 8 Mbit/s or faster Internet connection is recommended for viewing 1080p high-definition movies and TV shows, 6 Mbit/s or faster is recommended for viewing 720p content, and 2.5 Mbit/s or faster for standard-definition content. Internet connection speeds may vary depending on your ISP and other factors.
If you are not sure what your Internet speed is, you can ask your ISP, or use an online bandwidth test from a computer that is located on the same network as your Apple TV.
If your internet meets these requirements I recommend following the troubleshooting in the article.
If streaming performance issues occur even with a high-speed broadband Internet connection, consider these suggestions:
Check your home network
Along with a broadband Internet connection, your Apple TV also relies on a high-speed local network to play media content quickly and reliably.Wireless connectionWired (Ethernet) connection
To connect Apple TV to your network wirelessly, Apple TV requires a wireless router or Base Station that is 802.11 a, g, or n compatible for streaming video.
Your Apple TV should also be within a reasonable range of your base station or router, and in an environment with minimal wireless interference. To verify the strength of your wireless connection on your Apple TV, from the main menu, go to Settings > General > About
If you continue to experience slow playback performance when viewing movies and TV shows, connect your Apple TV to your local network via a wired (Ethernet) connection. If streaming performance improves noticeably, then you should consider updating or troubleshooting your Wi-Fi base station or router.
If you are connecting your Apple TV to your network via Ethernet, you should use a 10/100BASE-T or faster Ethernet network.
If you continue to experience slow playback performance while connected to your local network via a wired (Ethernet) connection, consider contacting your Internet service provider (ISP) to increase the speed of your connection. You can also reduce the video resolution of the iTunes Store content as is described in the next section.
All the very best,
Sterling -
I have rented a movie on Itunes, it says i must download it, so i click to download it and all it does is say 'accessing Itunes store' and thats it, it says after downloading, check your purchased movies, i check, and nothing is there, please help?
Did you make sure that your security software is not blocking the contact to Apple servers? iTunes for Windows: Troubleshooting security software issues
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I have rented a movie on the iPad but I don't have enough memory for it to download - so I wanted to make it available on my Apple TV - looking at the FAQ it doesn't look like I am allowed to do this! Why not - I've purchased/rented this movie I should be able to watch on any device??! Can I get a refund for something I can't watch??
As it says on the page that you posted from :
If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer.
Why it's like that I don't think that Apple have said (these are user-to-user forums). If you haven't downloaded it on your iPad then have you checked to see if you can download it on your computer's iTunes (Store > Check For Available Downloads menu option) or Apple TV ?
If it doesn't show on either of them then you can try contacting iTunes Support and see if they will let you download it on a different computer/device or refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
I have rented a movie but I do not see it in my account.
Okay.
Perhaps see the second paragraph of King_Penguin's post here:
HT1657 Re: How do i get the video app to watch the vidoe i've rented?
Could there be a similar age restriction thing going on for you? -
I have rented a movie from Itunes, but when I try to watch it it pauses itself, then skips to the next scene...can anyone tell me why and as I have paid money for this shouldn't I at least be able to watch without any hiccups?
You've tried restarting the film ? If it still skips then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page. -
I have rented a movie 8hours ago, and it will NOT play. The system also charged me twice, for the same movie! How can you help me please?
For the film not playing, you can use the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link.
Not sure whether you can request a refund for the double charge via the same link, if not then you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store -
I have rented a movie via apple tv and it gets stuck at 4 minutes left to download. I have not been able to watch and I can't get it to completely download.
You've tried restarting the film ? If it still skips then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page. -
I have rented a movie Brief Encounter 1945 by David Lean, but 19mins 35seconds in it stops working. Just freezes!!! HELP
Welcome to the Apple Community.
Try restaring, if that doesn't help:
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer. -
I have rented some movies and have them in itunes. I want to move them to my iphone but don't know how can someone help?
http://support.apple.com/kb/HT1390
Regards. -
Photoshop CS5(64Bit): "You don't have permission to save to this location. Contact the administrator to obtain permission." I am the administrator and give myself permission. What can I do to save the file? This is the user's PC, licensed PS CS5 software and Win 7 OS.
Temporarily save to another folder, until you figure it out.
Just because you are the owner and are the sole administrator, does not always guarantee that you have permission. There are several folders that you can not access no matter how hard you try. As for folders in your document folder, it is more likely a basic permission setting that took on permissions of a copied file. Some folders and files are set to a child/parent default setting, meaning the child folder/file (the one you are accessing) has the identical settings of its parent and when the parent changes, so does the child.
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Click on the security tab.
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The administrator should have full access to the folder in the documents folder, if you are listed as an associate of the administrator group your name should also be listed there with full access. The System should also have full access.
All other groups should have reading access only if they exist.
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