HT1657 I have rented a movie via apple tv and it gets stuck at 4 minutes left to download. I have not been able to watch and I can't get it to completely download.

I have rented a movie via apple tv and it gets stuck at 4 minutes left to download. I have not been able to watch and I can't get it to completely download.

You've tried restarting the film ? If it still skips then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

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    Rented movies downloaded to an Apple TV can't be transferred to any other device.
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  • HT1657 I have rented 2 movies on apple tv. Both of them stop frequently by freezing on the screen for extended periods. My time is running out. I've yet to watch a film right through as a movie experience. Is this something that often happends? Is it fixa

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    For the best viewing experience when renting or purchasing iTunes content on Apple TV, you need a broadband Internet connection. A sustained 8 Mbit/s or faster Internet connection is recommended for viewing 1080p high-definition movies and TV shows, 6 Mbit/s or faster is recommended for viewing 720p content, and 2.5 Mbit/s or faster for standard-definition content. Internet connection speeds may vary depending on your ISP and other factors.
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    To connect Apple TV to your network wirelessly, Apple TV requires a wireless router or Base Station that is 802.11 a, g, or n compatible for streaming video.
    Your Apple TV should also be within a reasonable range of your base station or router, and in an environment with minimal wireless interference. To verify the strength of your wireless connection on your Apple TV, from the main menu, go to Settings > General > About
    If you continue to experience slow playback performance when viewing movies and TV shows, connect your Apple TV to your local network via a wired (Ethernet) connection. If streaming performance improves noticeably, then you should consider updating or troubleshooting your Wi-Fi base station or router.
    If you are connecting your Apple TV to your network via Ethernet, you should use a 10/100BASE-T or faster Ethernet network.
    If you continue to experience slow playback performance while connected to your local network via a wired (Ethernet) connection, consider contacting your Internet service provider (ISP) to increase the speed of your connection. You can also reduce the video resolution of the iTunes Store content as is described in the next section.
    All the very best,
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  • "Unable to your purchase" when attempting to rent a movie via Apple TV.  What's the problem?

    Never had a problem renting movies via Apple TV until now.  Message states that my purchase can't be completed.  What gives ?

    I have simply re-entered my credit card data after making the movie selection. It is a big nuisance to pull out the card and enter the numbers etc. including the 3 digit code. There must be a way to save the data for the Apple TV, but I have only had it for a few days and haven't figured it out.

  • HT1657 trying to rent a movie on apple tv for the first time and can't do it without authorizing my computer on itunes store but can't find the menu on the iTunes site that lets me authorize my computer. any thoughts out there?

    trying to rent a movie on apple tv for the first time and have to authorize my computer but can't find the itunes menu that allows me to do this.  any thoughts out there? 

    If the computer's running Mac OS X, move the cursor to the very top of the computer's screen, click on Store, and choose Authorize this Computer.
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  • I have purchased a movie via Apple TV. How do I download it to my PC?

    I have bought a movie via the Apple TV box. How do I download it to my PC? I assume that the first step is to open iTunes. Now what? Thanks.

    In iTunes, select iTunes store home page - in QuickLinks on the right you should have a purchased section and will find it there to download.
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  • HT1657 If I rent a movie on Apple TV, how do I watch it?

    I rented a movie and after confirming my credit card, it went right back to the rental page.  It doesn't show under purchased.  Where is it and how do I watch it?

    If you rented it on your Apple TV, then from http://support.apple.com/kb/HT1657 :
    If you download a rented movie on your computer: You can transfer it to a device such as your Apple TV (1st generation), iPhone, iPad, or iPod if it’s a standard-definition film (movies in HD can only be watched on your computer, iPad, iPhone 4 or later, iPod touch (4th generation or later), or Apple TV). Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only exist on one device at a time.
    If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer.

  • I have rented a movie from apple tv but cant watche it,it says go to itunes store and check for rentals, but its just lowding

    just rented a movie from my apple tv, accidently got out, and cant play it back, it says that go to itunes store and check for rentals, but it just show lowding and lowding                              please some one help, how can i play it back????????????????

    Welcome to the Apple community.
    A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
    Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
    You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
    Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals.

  • HT5731 i tried downloading a movie to my itunes and it successfully downloaded but will not let me play.  If i can't get this to work properly i would appreciate my money back.

    I recently rented a movie from itunes and it seemed to download successfully but when i try to watch it, it give me a blank screen.  The counter at the bottom of the screen doesn't move.  Someone please help

    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

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