HT1657 I have rented two movies on my laptop and they will not completely download..it shows that they are theere but when i try to watch them on my laptop or my ipad it wont open up???? help

I have rented two movies on my laptop and they will not completely download..it shows that they are theere but when i try to watch them on my laptop or my ipad it wont open up???? help

Welcome to the Apple community.
A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals.

Similar Messages

  • HT1657 I have rented a movie via apple tv and it gets stuck at 4 minutes left to download. I have not been able to watch and I can't get it to completely download.

    I have rented a movie via apple tv and it gets stuck at 4 minutes left to download. I have not been able to watch and I can't get it to completely download.

    You've tried restarting the film ? If it still skips then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
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  • HT1926 My mag. sub. will not down load it showes that they are and then unzipping then stops help

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    Make an appointment at your local Apple store and take it back. I think there's some sort of hardware issue going on and they are the only ones to handle it.

  • I have downloaded flash player many time will not complete download.

    I have tried to download many, many, times to download the latest version of your flash player!!!  I have called geek squad to help me fix the problem.  It still has not been resolved.  I have visited you trouble shooting sites and followed all steps explained and still will not complete download.  I have deleted all flash on my computer and tried to down load and it starts to go through the steps and completes the download but does not complete instillation.  When I try to play a game it tells me that I have to download the new version.  I am getting very frustrated!!!!  When I look in my programs the icon is not complete, and when I uninstall the program it says that there was an error in the installation and download not complete.  PLEASE HELP!!!!!!!!!!!

    My problem is a little different. 
    Yesterday, I received a notice to download an update to flash player.  I did so, but it was just as Microsoft Word started up.  The installation took forever and eventually I received a message to the effect the installation was incomplete.
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    My computer is a laptop running Windows Vista with Chrome as the default browser.  Through this site, I checked to see what version of Flash Player was running on my computer.  It is the most recent one.
    I have run comprehensive virusscans and spyware scans.  No malware turns up.
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    Message was edited by: Abagtha

  • I have rented a movie on apple tv and wish to finish it on my mac book air. When I open iTunes on my mac book air I can not see the movie in iTunes. It is an authorised device and I can see other purchases just. How do I fix it?

    I have rented a movie on apple tv and wish to finish it on my mac book air. When I open iTunes on my mac book air I can not see the movie in iTunes. It is an authorised device and I can see other purchases just. How do I fix it?

    Rented movies downloaded to an Apple TV can't be transferred to any other device.
    (86941)

  • An error ocurred while loading this content! Ive using my ATV for more than 6 months and last week i update the sw and since then i have rented two movies and keep seeing the same message. I have reset the ATV two times without success. Any suggestions?

    I keep getting this message: AN ERROR OCURRED WHILE LOADING THIS CONTENT
    ATV was working fine until i did a version update last week. Since then i have rented two movies and keep getting the same message
    I restarted the ATV - no success
    I reset my wireless - no success
    I reset my ATV - no success
    netflix is working fine since i was able to see a movie there. Youtube was also working fine. I think there should be something wrong with iTunes
    Any ideas?

    I keep getting this message: AN ERROR OCURRED WHILE LOADING THIS CONTENT
    ATV was working fine until i did a version update last week. Since then i have rented two movies and keep getting the same message
    I restarted the ATV - no success
    I reset my wireless - no success
    I reset my ATV - no success
    netflix is working fine since i was able to see a movie there. Youtube was also working fine. I think there should be something wrong with iTunes
    Any ideas?

  • HT1657 I have rented 2 movies on apple tv. Both of them stop frequently by freezing on the screen for extended periods. My time is running out. I've yet to watch a film right through as a movie experience. Is this something that often happends? Is it fixa

    I have rented two movies on appleTV. Neither play all the way through. Both stop frequently and freeze for extended periods. It has been more than 10 hours since I downloaded them. What should I do to watch a movie all the way through? My tv is a year old.

    Hello there billytea,
    From what you are describing here, it seems as though we may need to look into the network configuration. Here is an article named Apple TV (2nd and 3rd generation): Troubleshooting playback performance that I feel has great information about troubleshooting these types of streaming issues and recommendations to optimize it. You can find the article here: http://support.apple.com/kb/ts3623. First a bit about the minimum requirements for streaming HD and SD content:
    Broadband Internet connection
    For the best viewing experience when renting or purchasing iTunes content on Apple TV, you need a broadband Internet connection. A sustained 8 Mbit/s or faster Internet connection is recommended for viewing 1080p high-definition movies and TV shows, 6 Mbit/s or faster is recommended for viewing 720p content, and 2.5 Mbit/s or faster for standard-definition content. Internet connection speeds may vary depending on your ISP and other factors.
    If you are not sure what your Internet speed is, you can ask your ISP, or use an online bandwidth test from a computer that is located on the same network as your Apple TV.
    If your internet meets these requirements I recommend following the troubleshooting in the article.
    If streaming performance issues occur even with a high-speed broadband Internet connection, consider these suggestions:
    Check your home network
    Along with a broadband Internet connection, your Apple TV also relies on a high-speed local network to play media content quickly and reliably.Wireless connectionWired (Ethernet) connection
    To connect Apple TV to your network wirelessly, Apple TV requires a wireless router or Base Station that is 802.11 a, g, or n compatible for streaming video.
    Your Apple TV should also be within a reasonable range of your base station or router, and in an environment with minimal wireless interference. To verify the strength of your wireless connection on your Apple TV, from the main menu, go to Settings > General > About
    If you continue to experience slow playback performance when viewing movies and TV shows, connect your Apple TV to your local network via a wired (Ethernet) connection. If streaming performance improves noticeably, then you should consider updating or troubleshooting your Wi-Fi base station or router.
    If you are connecting your Apple TV to your network via Ethernet, you should use a 10/100BASE-T or faster Ethernet network.
    If you continue to experience slow playback performance while connected to your local network via a wired (Ethernet) connection, consider contacting your Internet service provider (ISP) to increase the speed of your connection. You can also reduce the video resolution of the iTunes Store content as is described in the next section.
    All the very best,
    Sterling

  • HT1657 I have rented a movie from Itunes, but when I try to watch it it pauses itself, then skips to the next scene...can anyone tell me why and as I have paid money for this shouldn't I at least be able to watch without any hiccups?

    I have rented a movie from Itunes, but when I try to watch it it pauses itself, then skips to the next scene...can anyone tell me why and as I have paid money for this shouldn't I at least be able to watch without any hiccups?

    You've tried restarting the film ? If it still skips then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
    Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • I just rented a movie from I tunes and it is not showing up on my I Pad

    I just rented a movie on I tunes and it is not showing up on my I Pad?

    Did you use iTunes on your computer, or iTunes on your iPad?  If you rented it on your computer, you need to transfer it from there to your iPad.  Plug in the iPad, select it in iTunes, and select the Movies tab.  A Rented Movies section should appear.

  • I bought a movie on iTunes but when I try to watch it plays back slowly with no sound.  Then the video will speed up and the sound will work for a moment then off again and back to slow motion.  I have a dell laptop running windows 7

    The description says it all.    I bought a movie on iTunes but when I try to watch it plays back slowly with no sound.  Then the video will speed up and the sound will work for a moment then off again and back to slow motion.  I have a dell laptop running windows 7

    Hi Normanwh,
    If you are having video playback issues in iTunes on your Windows machine, you may find the following article helpful:
    Apple Support: Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
    http://support.apple.com/kb/ts1718
    Regards,
    - Brenden

  • I am trying to stream music from my iMac using iTunes music files to my Cocktail Audio X10 music streamer. I have allowed my files to be shared the X10 sees the files but when I try to accsess them it gives me the message files not mounted. Please help?

    I am trying to stream music from my iMac using iTunes music files to my Cocktail Audio X10 music streamer. I have allowed my files to be shared the X10 sees the files but when I try to accsess them it gives me the message files not mounted. Please help?

    No, I have the music I want to move from the laptop to the phone selected. Then I go under file, devices, and try to click sync but it is not available to click.

  • I have app updates but when I try to do them it says mail is open so unable to restart, I can't see mail open...

    I have app updates but when I try to do them it says mail is open and unable to restart quit mail to continue. I cant see mail open to quit...

    Hi Sarahhh90,
    If you need to force Mail to quit to continue with your updates, you may find the following article helpful:
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    http://support.apple.com/kb/ht3411
    Regards,
    - Brenden

  • HT1338 i have apps to be updated but when i try to update them a message pops out saying "You have updates for other accounts, please sigh in with the other id". Can some one help me how can i still update the same with the new apple id ive created.

    i have apps to be updated but when i try to update them a message pops out saying "You have updates for other accounts, please sigh in with the other id". Can some one help me how can i still update the same with the new apple id ive created. As i dont have the access to the earlier id anymore.

    You cannot. The apps are assigned to that Apple ID and there is nothing you can do to change that. You could choose to download them again with the new Apple ID, any paid apps will need to be purchased again.
    Hope that helps.

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