HT1657 I rented a movie and didn't down load, but I was charged

I rented a movie on my apple TV (I was charged), the download was never complet. I didn't see the movie also, what I need to do?

You must have started it by accident.

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HT2729 I bought something in a game for 5$ and didn't get anything but I was charged. This is happening more and more and I don't know what to do. Can anyone help me?

I bought something in a game for 5$ and didn't get anything but I was charged. This is happening more and more and I don't know what to do. Can anyone help me?

have you contacted the developers of the games to let them know?

HT1657 I rented a movie and it's totally downloaded, but when I play it there's no sound or picture (though the progress bar is moving and time is coming off the movie like it's trying to play). Help!

I rented a movie and it's totally downloaded, but when I play it there's no sound or picture (though the progress bar is moving and time is coming off the movie like it's trying to play). Help!

Hi California Jess,
Thanks for using Apple Support Communities. If you were not able to watch your rental movie, you can report that to the iTunes Store by following this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Cheers,
- Ari

HT1657 After I rent a movie and it is down loaded how do you play it I don't see a play button

Where is the play button on this "upgraded" Itunes?

As far as I know rentals can only be downloaded once, I think that it's just bought films that can be re-downloaded (which isn't possible in all some countries).

I rented a Movie and it has been loading for 3 hours now. Internet connection is fine. Have never had a problem with this before. What's really annoying is that the 24 hour time limit is counting down even though we cant watch it. Any suggestion"hours now

I rented a Movie and it has been loading for 3 hours now. Internet connection is fine. Have never had a problem with this before. What's really annoying is that the 24 hour time limit is counting down even though we cant watch it. Any suggestions?

The first thing to check would be your internet download speed, you can do this at www.speedtest.net.
HD movies require a recommended speed of 6 Mbps, while SD movies require a recommended speed of 2.5 Mbps.
Additionally, your 24 hours don't start until you begin to watch the movie, you have 30 days to start watching the movie.

HT2729 I rented a movie and transferred to my ipad but now I would like to watch it on my apple tv. How can I do this?

I rented a movie and transferred to my ipad but now i want to watch on my apple tv. Can I transfer it back or how can I watch it through my tv?

Hello leannerich,
The easiest option for you may be to use AirPlay to stream the movie from your iPad to the AppleTV. The article below will walk you through the process of setting that up.
Using AirPlay
http://support.apple.com/kb/ht4437
Hope that helps,
Griff W.

In-app purchase didn't load but I was charged for it

My in app purchase for Brothers in Arms 2 didn't load but I was charged for it. Clicking "report a problem" brings me to the support home page rather than allowing me to send a report of the issue. How can I get my $9.99 back? Thanks for any help you can provide.

I did that. Clicking "report a problem" doesn't bring me to the screens shown on your link; it opens the Apple Support website. That's how i got here to ask the question.

I bought a song and i never got it but i was charged twice for it.

i bought a song and i never got it but i was charged twice for it. i called itunes support number and they told me that they cant help me, and i dont know how to fix it. i hate i tunes sometimes.

Apple just released an update to erradicate the problem. Check your software updates.

HT1657 I rented a movie and was charged for it, it started to download but says I do not have enough space. I tried to delete it so I could download the SD version instead of the HD version but am unable to do that what can I do???

I rented a movie and was charged for it, it started to download but says I do not have enough space. I tried to delete it so I could download the SD version instead of the HD version but am unable to do that what can I do???

Same thing happened to me ipad. Please someone fix it Apple.

HT1657 after renting a move and starting viewing I can not stop it and come back to in within the time frame. If i stop it it goes away not able to find it. Just like I did not rent it at all.

after renting a move and starting viewing I can not stop it and come back to in within the time frame. If i stop it it goes away not able to find it. Just like I did not rent it at all.

Hi,
We have rolled out a fix for this issue.
Please log off and log back in to your machine and the issue should be resolved automatically. In case that does not work, please manually run the msi installer posted here (may require reboot).
For details, please refer to the KB article here: Multiple RunOnce keys created 11.0.10 and 10.1.13 Acrobat | Reader
Please let us know if you still face any issues.
Thanks,
Ashu Mittal

HT1657 I rented a movie and how do i get it to play

I rented a movie and don't know how to get it to play

iTunes Store Movie Rental FAQ - http://support.apple.com/kb/HT1657

HT1657 I rented a movie and when I go to play it, my IPAD says it cannot open. It has not been previously played. How do I get a refund?

I rented a movie and when I go to play it, my IPAD says it cannot open. It has not been previously played.

iTunes Store Movie Rental FAQ - http://support.apple.com/kb/HT1657

HT1657 I rented a movie and now can't find it. I was also charged for the movie? where is it?

I rented a movie and now can't find it. I was also charged for the movie? where is it?

What did you download it on ? If a computer's iTunes then do you have a 'rentals' tab in the Movies part of your library ? If on an iOS device then it should be in the Videos app (if it's not showing there then have you got a film age rating set in Restrictions that is hiding it ?).

HT1657 i rented a movie and its not on my mac book pro and it took my money

i rented a movie and its not on my mav book pro and it took my movie

Same questions as when you posted the same basic question before.
urchased movie and its not on my mac book

HT1657 I rented a movie and accidentally hit the menu button and now I can figure out how to go back and watch it . When I try to press rent again it says you have already downloaded this movie go to settings and check for downloads but I can find it.

I rented a movie and accidentally hit the menu button and now I can figure out how to go back and watch it . When I try to press rent again it says you have already downloaded this movie go to settings and check for downloads but I can find it download in settings.

I had the same issue with my apple tv 3rd generation. I rented Sinister and selected the "rent and watch now" option. Half way through the movie I accidentally pressed the menu button. When I looked for the rented movie on my apple tv I could not find it. Not even above the movie pannel where "purchased" and "top movies" comes up on the main menu. the apple tv suggests to go to settings>downloads but I don't have that option. I did go to settings> itunes store> check rentals but that didnt work either. It took too long to even check. Thank you because this SOLUTION worked great.
SOLUTION: How to reset apple tv 3 3rd generation to view rented movies:on the apple tv remote: press and hold "menu" to go to the main menu. Select SETTINGS> GENERAL >RESET >RESET ALL SETTINGS. After the apple tv resets, input all your information again and your rented movies should be visible when you cruise above the "movies" section. THANK YOU!!
Apple needs to solve this issue because honestly it took me 3 hours and a half to watch a movie that only lasted 2 BECAUSE I wast trying to solve the issue, reseting and all. blahh.

HT1657 I rented a movie and didn't down load, but I was charged

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